Assisted living / New York / Medina
The Willows
459 East Oak Orchard Street, Medina, NY 14103 · Orleans County · (585) 798-5233
Adult home · licensed for 24 residents · Licensed since 1988 · Operator: Branching Out LLC
New York State Department of Health data as of October 8, 2026 · Certificate 550-F-007 · See the state record
The record in brief
The Willows is an adult home, one of the two kinds of adult care facility New York licenses, with 24 beds on its operating certificate, including 4 Respite.
The Department of Health reports that the operator received no citations from any inspection between April 1, 2022 and March 31, 2026.
The state lists no enforcement actions against the operator in that period.
State inspections
The Department of Health's own summary: "The Operator of this facility received no citations from any inspection from April 1, 2022 through March 31, 2026."
Enforcement actions
The state lists no enforcement actions against the operator from April 1, 2022 to March 31, 2026.
Violations under dispute through the state's Inspection Review Process are not shown by the state. Regulation sections are Title 18 of New York's codes (NYCRR). Source: NYS Health Profiles.
Memory care
| Certification on the operating certificate | Beds | Since |
|---|---|---|
| Respite beds | 4 | May 2025 |
The Willows has no special needs (SNALR) or dementia beds on its certificate, so New York has not certified it for memory care. What memory care certification means.
A special needs assisted living residence (SNALR) serves people with special needs, including people with dementia or cognitive impairments, under an individualized service plan.health.ny.gov
An enhanced assisted living residence (EALR) lets residents age in place: it may admit or keep residents who need another person's physical help to walk or use stairs, depend on medical equipment and need frequent help from medical staff, or have chronic unmanaged incontinence.health.ny.gov
Costs
The Willows is not a licensed assisted living residence, so New York's posted-rate rule does not apply to it. Ask the home for its full rate sheet, including care level fees and any one-time community fee, before you sign.
Assisted living residents in New York have the right to written notice of any fee increase at least 45 days before it takes effect, unless they agree in writing to a specific increase for added care, services or supplies.health.ny.gov
Under Public Health Law section 4656(7), signed February 14, 2025, an assisted living residence must post its monthly service rate and starting rent range in the facility and online.health.ny.gov
Who runs it
Operator in the state file: Branching Out LLC.
Nursing homes nearby
For care beyond what assisted living provides. Each has a federal inspection record on this site.
- Orchard Rehabilitation & Nursing CenterMedina, under 1 mi · 3 of 5 CMS stars
- Medina Memorial Hospital SNFMedina, 1.4 mi · 4 of 5 CMS stars
- The Villages of Orleans Health and RehabilitationAlbion, 3.8 mi · 2 of 5 CMS stars
- Absolut Center for Nursing and Rehabilitation at GGasport, 10 mi · 1 of 5 CMS stars
If you have a concern
NursingHomeClear cannot take or act on complaints. New York's Department of Health investigates complaints about licensed homes, and the long-term care ombudsman is a free, confidential advocate for residents.
New York's ombudsman program advocates for older adults and people with disabilities who live in nursing homes, assisted living and other licensed adult care homes.aging.ny.gov
To reach a New York long-term care ombudsman, call 1-855-582-6769.aging.ny.gov
Common questions
- Is The Willows licensed?
- New York's Department of Health lists it as licensed, certificate 550-F-007, adult home, since April 20, 1988 (state data as of October 8, 2026).
- How many residents can The Willows care for?
- Its licence is for 24 residents.
- Has The Willows had violations?
- The New York State Department of Health reports no citations from any inspection from April 1, 2022 to March 31, 2026.
- Does The Willows offer memory care?
- Its operating certificate carries no special needs (SNALR) or dementia bed certification in the state file.
Sources
- Licence and capacity: New York State Department of Health, Adult Care Facilities: general information and bed certifications (health.data.ny.gov), downloaded October 8, 2026.
- Bed certifications: Adult Care Facility bed certifications, health.data.ny.gov. Inspections and enforcement: NYS Health Profiles, read October 9, 2026.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by the state.
- NursingHomeClear is independent, takes no fee from any home, and does not refer or place residents. This page reports state records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.