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Altera Health and Rehabilitation Center

22670 Main Street, Fairhope, AL 36532 · Baldwin County · (251) 928-2177

83 certified beds, about 59 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 2002

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 015447 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 10, 2023, inspectors cited 3 health deficiencies (the Alabama average is 4, the national average 9.2).

None of its 7 health citations since April 2019 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.34 hours per resident per day, against 3.88 across Alabama and 3.86 nationally. Registered nurses accounted for 1.15 of those hours.

74.3% of nursing staff left within the year CMS measured (Alabama average 46.9%).

CMS links it to Arabella Healthcare Management, an affiliated group of 12 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
3D
0E
2F
Potential for minimal harm
0A
0B
2C
March 10, 2023Standard inspection · 3 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) April 14, 2023
    Inspectors wroteBased on observation, interview, the 2022 United States (U.S.) Public Health Service Food and Drug Administration (FDA) Food Code, and the facility's policies for FOOD STORAGE, and Handwashing/Hand Hygiene; the facility failed to ensure: 1. foods were properly stored in the reach-in freezer; 2. a dietary staff member washed her hands between going from the dirty side to the clean side of the dish machine during dishwashing and; 3. there was not heavy dust accumulation on a ceiling air vent and overhead pipes. This had the potential to affect 65 of 65 residents receiving meals from the facility kitchen. Findings Include: 1.) The facility's policy for Food Storage, undated, included the following: Policy Sufficient storage facilities are provided to keep foods safe, wholesome, and appetizing. 17. Freezer Temperatures: a. [...]
  2. D
    Provide bedrooms that don't allow residents to see each other when privacy is needed.
    F914 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 14, 2023
    Inspectors wroteBased on observations, interviews, and review of the facility's, Facility Information & (and) Reference Guide, the facility failed to ensure that a resident had a ceiling suspended curtain to provide total visual privacy, in combination with adjacent walls and curtains, in Room Locator (RL) #1. This deficient practice affected one of 58 residents residing in a semi-private room at the facility. Findings Include: A review of the facility's Facility Information & Reference Guide, undated, revealed, . The Resident's Rights *YOU have the right to be treated with dignity, privacy, respect, and to live in a safe, clean, comfortable and homelike environment. Resident Identifier (RI) #7 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnosis to include Post-Traumatic Hydrocephalus and Paraplegia. On 03/07/2023 at 9:27 AM, RL #1 observed, no privacy curtain for RI #7. [...]
  3. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) April 14, 2023
    Inspectors wroteBased on observations, interviews and review of the facility's policy titled, Posting Direct Care Daily Staffing Numbers, the facility failed to ensure the staff posting reflected the name of the facility and the actual hours staff were scheduled to work for the shifts on four of four days of the survey. This deficient practice had the potential to affect all 65 residents residing in the facility.
September 16, 2021Standard inspection · 2 citations
  1. D
    Keep residents' personal and medical records private and confidential.
    F583 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 21, 2021
    Inspectors wroteBased on observation, interviews and review of a facility policy titled, Confidentiality of Information and Personal Privacy, the facility failed to ensure Employee Identifier (EI) #4 did not park her medication cart in front of Resident Identifier (RI) #3's room, walk away from her computer into RI #3's room, leaving RI #3's personal and private information open and exposed. This deficiency had the potential to affect one of five residents observed during medication administration. Findings Includes: A review of a facility policy titled, Confidentiality of Information and Personal Privacy with a revised date of 10/2017, revealed the following: . 1. The facility will safeguard the personal privacy and confidentiality of all resident personal and medical records . [...]
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 21, 2021
    Inspectors wroteBased on an interview, review of the facility GRIEVANCE/COMPLAINT LOG, the accompanying CONCERN form and a facility policy titled, Abuse Investigation and Reporting, the facility failed to report an allegation of abuse. This affected Resident Identifier (RI) #111, one of four residents sampled for dignity.
April 18, 2019Standard inspection · 2 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2019
    Inspectors wroteBased on observation, review of the facility's policy titled, Proper Hand Washing and Glove Use and interviews with staff, the facility failed to ensure staff routinely washed hands before putting on new gloves. This occurred during the preparation and service of food at the 04/17/19 supper tray line. This had the potential to affect all 62 residents for whom meals were prepared and served at the time of this survey. Findings Include: The facility's policy, Proper Hand Washing and Glove Use (2016), revealed: All employees will use proper hand washing procedures and glove usage in accordance with State and Federal Sanitation Guidelines Procedure: .3. All employees will wash hands . between all tasks. 4. Employees will wash hands before and after handling foods . 6. Hands are washed before donning gloves and after removing gloves. 9. [...]
  2. C
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) May 23, 2019
    Inspectors wroteBased on observations, the 2017 Food Code, and interviews with staff, the facility failed to ensure the temperature gauge of the final rinse water of the dish machine was functioning properly to ensure dishes were effectively sanitized. This had the potential to affect 62 residents for whom meals were prepared and served. Findings Include: The 2017 Food & (and) Drug Administration Food Code revealed: .4-501.112 Mechanical Warewashing Equipment, Hot Water Sanitization Temperatures. (A) .in a mechanical operation, the temperature of the fresh hot water SANITIZING rinse as it enters the manifold may not be more than . (194 (degrees) (Fahrenheit) F), or less than: .(180 degrees F) . On 04/16/19 at 8:30 AM, a Dietary Aide, Employee Identifier (EI) #1, processed a rack of dishes through the dish machine. [...]

Fire safety inspections

7 fire safety citations on file: 2 on March 10, 2023, 4 on September 16, 2021, 1 on April 18, 2019.

Every fire safety citation7 citations
  1. E
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · March 10, 2023 · Corrected (the home has a date of correction)
  2. D
    Provide properly protected cooking facilities.
    K 324 · March 10, 2023 · Corrected (the home has a date of correction)
  3. D
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · September 16, 2021 · Corrected (the home has a date of correction)
  4. D
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · September 16, 2021 · Corrected (the home has a date of correction)
  5. D
    Install an approved automatic sprinkler system.
    K 351 · September 16, 2021 · Corrected (the home has a date of correction)
  6. D
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · September 16, 2021 · Corrected (the home has a date of correction)
  7. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · April 18, 2019 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeAlabamaUnited States
All nursing staff (RN, LPN and aides)3.343.883.86
Registered nurses1.150.650.69
All nursing staff on weekends2.983.263.42
Nurse aides1.90
Licensed practical nurses0.29
Nursing staff turnover (share who left in a year)74.3%46.9%45.8%
Registered nurse turnover77.8%39.5%42.9%
Administrators who left1

CMS expects 3.27 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.49 on weekdays and 2.98 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.50 in April to June 2025 to 3.34 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.341.153.492.98 0.0%0 of 9059
Oct to Dec 20253.481.013.633.08 0.0%0 of 9259
Jul to Sep 20253.270.683.412.91 0.0%0 of 9261
Apr to Jun 20253.500.963.732.93 0.0%0 of 9164
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Alabama, Jan to Mar 20263.880.634.133.270.9%0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Alabama

JobMedianMiddle halfEmployed
Alabama, all employers
CNAs (nursing assistants)$16.41$14.45 to $17.4925,250
LPNs and LVNs$27.42$23.15 to $29.7111,580
Registered nurses$37.06$30.53 to $40.0954,340
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Altera Health and Rehabilitation Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeAlabamaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
7.012.013.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.90.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.02.41.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.23.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
2.62.01.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
18.212.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.65.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
11.121.215.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
29.424.823.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
7.511.312.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.82.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.21.71.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Altera Health and Rehabilitation Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (43.2% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

43.2% this home

No different from the national rate

US median of homes 51.5% · Alabama: 41 better, 10 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 124 eligible stays.

Potentially preventable readmissions

14.1% this home

No different from the national rate

US median of homes 10.7% · Alabama: 1 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 123 eligible stays.

Infections that led to a hospital stay

10.0% this home

No different from the national rate

US median of homes 7.1% · Alabama: 0 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 101 eligible stays.

Self-care and mobility at discharge

61.9% this home

Median of homes: Alabama50.0% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 63 residents counted.

Falls with major injury

0.9% this home

Median of homes: Alabama0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 114 residents counted.

New or worsened pressure ulcers

0.8% this home

Median of homes: Alabama2.1% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 114 residents counted.

Medication list given at discharge

87.9% this home

Median of homes: Alabama100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 33 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: ARABELLA HEALTH & WELLNESS OF FAIRHOPE OPCO LLC. CMS links this home to Arabella Healthcare Management, a group of 12 nursing homes averaging 2.3 stars overall.

NameRoleTypeShareSince
Arabella Health & Wellness of Fairhope Propco LLC5% or greater mortgage interestOrganization08/25/2023
Hertzel, ChaimCorporate officerIndividual08/25/2023
Arabella Healthcare Management LLCOperational/managerial controlOrganization08/25/2023
Hertzel, ChaimOperational/managerial controlIndividual08/25/2023
Ray, KristinaOperational/managerial controlIndividual08/25/2023
Thomas, JessicaOperational/managerial controlIndividual06/16/2024
Fein, MiriamIndividual is an owner, partner or trustee of any ADP of the SNFIndividual04/29/2025
Arabella Health & Wellness of Fairhope Propco LLCAdp of the SNFOrganization08/25/2023
Arabella Healthcare Management LLCAdp of the SNFOrganization03/14/2025
Arco Kano Irrv TrAdp of the SNFOrganization03/04/2024
Gnh Irrv TrAdp of the SNFOrganization03/04/2024
Hwood Partners LLCAdp of the SNFOrganization03/04/2024
Hertzel, ChaimAdp of the SNFIndividual08/25/2023
Ray, KristinaAdp of the SNFIndividual08/25/2023
Thomas, JessicaAdp of the SNFIndividual06/16/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on March 10, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  2. Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 2 problems in this area, most recently on March 10, 2023: "Provide bedrooms that don't allow residents to see each other when privacy is needed."
  3. How many nurses and aides work each shift, nights and weekends included?Inspectors cited 1 problem in this area, most recently on March 10, 2023: "Post nurse staffing information every day."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on September 16, 2021: "Keep residents' personal and medical records private and confidential."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.98 hours per resident per day, below the Alabama average of 3.26.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Alabama contacts for a concern about a nursing home

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Common questions

What is Altera Health and Rehabilitation Center's Medicare star rating?
CMS rates Altera Health and Rehabilitation Center 4 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Altera Health and Rehabilitation Center get at its last inspection?
3 health deficiencies at the standard inspection on March 10, 2023. The Alabama average is 4.
Has Altera Health and Rehabilitation Center been fined?
CMS lists no fines in the last three years.
Does Altera Health and Rehabilitation Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Altera Health and Rehabilitation Center?
CMS lists 15 owners and managers, and links the home to Arabella Healthcare Management. Legal business name: ARABELLA HEALTH & WELLNESS OF FAIRHOPE OPCO LLC.

Sources

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