Home / North Carolina / Charlotte
Brookdale Carriage Club Providence
5804 Old Providence Road, Charlotte, NC 28226 · Mecklenburg County · (704) 365-8551
14 certified beds, about 8 residents a day · For profit - Corporation · Medicare since 1997
Part of a continuing care retirement community Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345482 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 7, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
None of its 11 health citations since February 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 8.55 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 3.49 of those hours.
CMS links it to Brookdale Senior Living, an affiliated group of 12 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
702/24
304/25
105/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
5D
2E
2F
Potential for minimal harm
0A
0B
2C
May 7, 2026Standard inspection · 1 citation
- C Post nurse staffing information every day.
Inspectors wroteBased on record review, observations, and staff interviews, the facility failed to ensure the resident census for the skilled unit was accurate on the daily nurse staffing sheets for 4 of 4 days of the recertification survey (5/4/2026 through 5/7/2026).
April 7, 2025Standard inspection, Complaint inspection · 3 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interviews, the facility failed to perform hand hygiene between handling soiled and then clean dishes to prevent cross-contamination of the clean dishes. These practices had the potential to affect food served and distributed to 9 of 9 residents who received an oral diet.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on record review and staff interviews, the facility failed to treat 1 of 3 sampled residents with dignity by performing care in a manner that the resident felt was rude and hurried (Resident #117).
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review, and staff and nurse practitioner interviews, the facility failed to maintain accurate advance directive information throughout the electronic and paper medical records for 1 of 3 residents reviewed for advance directive (Resident #119).
February 21, 2024Standard inspection · 7 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and staff interviews, the facility failed to label and date leftover food items stored for use, discard dented canned goods stored for use, maintain a utility cart in clean condition that was used to transport clean dishware, keep a food storage area clean and orderly, failed to ensure a scoop was stored without the potential for cross-contamination, failed to dry metal prep pans and plastic plate covers prior to stacking, failed to ensure metal plate warmers were clean prior to use, and failed to maintain a hand washing sink in good repair. These practices occurred in the walk-in refrigerator, walk-in freezer, dry goods storage area, and had the potential to affect food served to residents.
- F Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observations and staff interviews, the facility's Quality Assessment and Assurance Committee failed to maintain implemented procedures and to monitor interventions that the committee had previously put in place following the recertification survey on 09/14/2022. This was for a deficiency in the area of food safety requirements (F812). The continued failure since the previous survey of record showed a pattern of the facility's inability to sustain an effective Quality Assurance Program.
- E Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observations, resident and staff interviews, and record reviews the facility failed to honor food choices for 3 of 3 sampled residents (Residents #8, #10, #4) reviewed for preferences. The deficient practice had the potential to affect 9 residents who received food from the kitchen.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, residents and staff interviews, the facility failed to maintain lighting, cabinets, and walls in good repair for 1 of 1 hall (resident rooms 214, 222) and 1 of 1 activity room nutrition area reviewed for clean, comfortable and homelike environment.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, record review, and Physician and staff interview the facility failed to provide a treatment as ordered by the physician to a non-pressure wound for 1 of 1 resident (Resident # 214) reviewed for wound care.
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observations and staff interviews the facility failed to remove loose garbage, food, and debris from around 1 of 1 trash receptacle located outdoors behind the kitchen. This practice had the potential to impact sanitary conditions and attract pests/rodents.
- C Post nurse staffing information every day.
Inspectors wroteBased on observations, record review and staff interview the facility failed to post a Registered Nurse (RN) on the daily staff posting sheet, accurately post licensed staff, and post daily resident census from December 2023 through February 2024 for 16 of 83 days reviewed for daily posted staffing (12/06/2023, 12/17/2023, 12/27/2023,12/31/2023, 01/04/2024, 01/08/2024, 01/18/2024, 01/19/2024, 01/20/2024, 01/21/2024, 01/24/2024, 01/27/2024, 01/28/2024, 01/29/2024, 02/02/2024, 02/06/2024).
Fire safety inspections
29 fire safety citations on file: 9 on May 7, 2026, 8 on April 7, 2025, 12 on February 21, 2024.
Every fire safety citation29 citations
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
- C Have simulated fire drills held at unexpected times.
- D Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have exits that are accessible at all times.
- D Install proper backup exit lighting.
- D Provide properly protected cooking facilities.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- D Install corridor and hallway doors that block smoke.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have simulated fire drills held at unexpected times.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 8.55 | 3.85 | 3.86 |
| Registered nurses | 3.49 | 0.62 | 0.69 |
| All nursing staff on weekends | 7.08 | 3.42 | 3.42 |
| Nurse aides | 3.84 | ||
| Licensed practical nurses | 1.22 | ||
| Nursing staff turnover (share who left in a year) | not reported | 49.0% | 45.8% |
| Registered nurse turnover | not reported | 45.6% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 9.14 on weekdays and 7.08 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 19.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 7.30 in April to June 2025 to 8.55 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 8.55 | 3.49 | 9.14 | 7.08 | 19.8% | 0 of 90 | 8 |
| Oct to Dec 2025 | 10.34 | 3.76 | 11.15 | 8.28 | 31.5% | 0 of 92 | 7 |
| Apr to Jun 2025 | 7.30 | 2.26 | 7.44 | 6.95 | 45.8% | 0 of 91 | 8 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 5.7 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.7 | 12.9 | 12.0 |
Owners and operators
Legal business name: ARCLP-CHARLOTTE LLC. CMS links this home to Brookdale Senior Living, a group of 12 nursing homes averaging 3.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bkd Fm Holding Company LLC | 5% or greater direct ownership interest | Organization | 100% | 07/29/2011 |
| Brookdale Senior Living Communities Inc | Direct ownership interest | Organization | 12/15/2023 | |
| Brookdale Senior Living Inc | Indirect ownership interest | Organization | 07/26/2006 | |
| Febc-Alt Holdings Inc | Indirect ownership interest | Organization | 12/15/2023 | |
| Febc-Alt Investors LLC | Indirect ownership interest | Organization | 12/15/2023 | |
| Kaestner, Henry | Indirect ownership interest | Individual | 04/30/2025 | |
| Kussow, Dawn | Indirect ownership interest | Individual | 04/30/2025 | |
| White, Chadwick | Indirect ownership interest | Individual | 04/30/2025 | |
| Jones Lang Lasalle Multifamily LLC | 5% or greater security interest | Organization | 08/31/2017 | |
| Bowman, Kevin | Managing control - governing body | Individual | 10/01/2021 | |
| Kaestner, Henry | Managing control - governing body | Individual | 03/21/2022 | |
| Stengle, Nikolas | Managing control - governing body | Individual | 11/08/2025 | |
| White, Chadwick | Managing control - governing body | Individual | 03/09/2018 | |
| Arc Managment LLC | Operational/managerial control | Organization | 04/01/2007 | |
| Clontz, Stephanie | Operational/managerial control | Individual | 06/13/2025 | |
| Hall, George | Operational/managerial control | Individual | 08/26/2025 | |
| Kaestner, Henry | Operational/managerial control | Individual | 03/01/2022 | |
| Kussow, Dawn | Operational/managerial control | Individual | 07/23/2024 | |
| La Marre, Kevin | Operational/managerial control | Individual | 01/22/2017 | |
| Lewis, Laura | Operational/managerial control | Individual | 07/22/2025 | |
| Munoz, Anna | Operational/managerial control | Individual | 02/15/2024 | |
| Rutter, Doug | Operational/managerial control | Individual | 07/22/2025 | |
| Stengle, Nikolas | Operational/managerial control | Individual | 11/08/2025 | |
| White, Chadwick | Operational/managerial control | Individual | 03/09/2018 | |
| La Marre, Kevin | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 09/06/2025 | |
| American Retirement Corporation | Adp of the SNF | Organization | 09/06/2025 | |
| Arclp-Charlotte LLC | Adp of the SNF | Organization | 05/26/1996 | |
| Brookdale Senior Living Communities Inc | Adp of the SNF | Organization | 12/15/2023 | |
| Brookdale Senior Living Inc | Adp of the SNF | Organization | 07/26/2006 | |
| Febc-Alt Holdings Inc | Adp of the SNF | Organization | 12/15/2023 | |
| Febc-Alt Investors LLC | Adp of the SNF | Organization | 12/15/2023 | |
| Jones Lang Lasalle Incorporated | Adp of the SNF | Organization | 09/06/2025 | |
| Lbmc PC | Adp of the SNF | Organization | 01/01/2024 | |
| Walters Financial Services Inc | Adp of the SNF | Organization | 07/22/2025 | |
| Asher, Jordan | Adp of the SNF | Individual | 02/24/2020 | |
| Clontz, Stephanie | Adp of the SNF | Individual | 09/06/2025 | |
| Drayton, Claudia | Adp of the SNF | Individual | 06/18/2024 | |
| Fioravanti, Mark | Adp of the SNF | Individual | 04/13/2025 | |
| Freed, Victoria | Adp of the SNF | Individual | 10/29/2019 | |
| Hall, George | Adp of the SNF | Individual | 09/06/2025 | |
| Hausman, Joshua | Adp of the SNF | Individual | 04/24/2025 | |
| Mace, Elizabeth | Adp of the SNF | Individual | 06/18/2024 | |
| Warren, Denise | Adp of the SNF | Individual | 10/04/2021 | |
| Wielansky, Lee | Adp of the SNF | Individual | 04/23/2015 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on April 7, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on April 7, 2025: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How many nurses and aides work each shift, nights and weekends included?Inspectors cited 2 problems in this area, most recently on May 7, 2026: "Post nurse staffing information every day."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on February 21, 2024: "Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action."
Other nursing homes nearby
- Sardis Oaks Charlotte, 1.7 mi · 3 of 5 stars · 16 citations
- Pelican Health Randolph LLC Charlotte, 2.7 mi · 1 of 5 stars · 47 citations
- The Sharon at Southpark Charlotte, 2.8 mi · 4 of 5 stars · 10 citations
- Briar Creek Health Center Charlotte, 3.3 mi · 4 of 5 stars · 8 citations
- Matthews Health & Rehab Center Matthews, 3.3 mi · 2 of 5 stars · 20 citations
- White Oak Manor - Charlotte Charlotte, 3.6 mi · 1 of 5 stars · 21 citations
- The Stewart Health Center Charlotte, 3.7 mi · 2 of 5 stars · 15 citations
- Redwood Health & Rehab Charlotte, 5 mi · 2 of 5 stars · 18 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Brookdale Carriage Club Providence's Medicare star rating?
- CMS rates Brookdale Carriage Club Providence 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Brookdale Carriage Club Providence get at its last inspection?
- 1 health deficiency at the standard inspection on May 7, 2026. The North Carolina average is 4.7.
- Has Brookdale Carriage Club Providence been fined?
- CMS lists no fines in the last three years.
- Does Brookdale Carriage Club Providence accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns Brookdale Carriage Club Providence?
- CMS lists 44 owners and managers, and links the home to Brookdale Senior Living. Legal business name: ARCLP-CHARLOTTE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.