Home / North Carolina / Charlotte
The Stewart Health Center
6920 Marching Duck Drive, Charlotte, NC 28210 · Mecklenburg County · (704) 714-5555
65 certified beds, about 57 residents a day · Non profit - Corporation · Medicare since 1999
Part of a continuing care retirement community Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345495 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 10, 2026, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 15 health citations since March 2024, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $57,971 in the last three years; the largest was $47,444, and the latest is dated September 23, 2025.
Nurses and nurse aides worked 5.50 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.
33.3% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Life Care Services, an affiliated group of 43 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1203/24
105/25
109/25
107/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
8D
2E
2F
Potential for minimal harm
0A
1B
0C
July 10, 2026Standard inspection, Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, record review, and staff, On-Call Nurse Practitioner, Medical Director interviews, the facility failed to provide care in a safe manner when staff assisted a resident with dementia and contractures (permanent tightening of muscles resulting in loss of range in motion) of both lower extremities. The resident was assisted off the side of the bed onto the mat in the floor and laid on her back. While staff left room to get assistance, the resident rolled into fetal position and hit right eye on bed wheel. Resident #63 suffered a skin tear/abrasion to her right eyelid and received treatment at the facility. The deficient practice occurred for 1 of 3 residents for the prevention of accidents (Resident #63).
September 23, 2025Complaint inspection · 1 citation
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, pictures captured of video footage, record review, and staff, family member, resident, and Medical Director interviews, the facility failed to ensure the necessary supervision was provided to prevent a cognitively impaired resident who was care planned as having a history of attempting to leave the facility, had impaired safety awareness, and hearing loss and aphasia (a language disorder that affects a person's ability to communicate) from exiting the building without staff knowledge. On Saturday 09/06/25, Resident #1 entered a conference room area where the inside entrance doors had been propped open by the Dietary Manger. The Dietary Manger then went to the kitchen and the left the conference room area unattended. Resident #1 entered the conference room area and exited the facility through a wanderguard alarmed door at 1:45 PM. [...]
May 16, 2025Standard inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, and Responsible Party, Pharmacist, Hospice Nurse and staff interviews, the facility failed to administer a probiotic ordered for 1 of 5 residents reviewed for unnecessary medications (Resident #7).
March 7, 2024Standard inspection · 12 citations
- G Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observations, record review, family and staff interviews the facility failed to maintain privacy during care and failed to obtain written consent for the use of cameras in residents' rooms for 2 of 2 samples residents reviewed for privacy (Resident #13 and #38). A reasonable person would expect privacy when care was being provided and not have a monitor screen showing them with private areas exposed and would feel humiliated and dehumanized.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, Physician, and staff interviews, the facility failed to implement an infection prevention and control program plan, failed to implement an infection surveillance plan for monitoring and tracking infections in the facility, and failed to review infection control policies annually. This practice had the potential to affect 60 of 60 residents in the facility.
- F Implement a program that monitors antibiotic use.
Inspectors wroteBased on record review and staff interviews the facility failed to develop an infection prevention and control program that established an antibiotic stewardship program with written protocols on antibiotic prescribing, documentation of the indication, dosage, and duration of use of antibiotics. This was evident in 4 of 4 monthly surveillance data reviewed (December 2023, January 2024, February 2024, and March 2024.)
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, record reviews, and staff interviews the facility failed to develop and implement a person-centered care plan for residents on anticoagulants (Resident # 209 and Resident #20), residents on psychotropic medications (Resident #210, #20, and #259), and a resident with a wander/elopement alarm (Resident #13) for 5 of 5 residents reviewed for development and implementation of a comprehensive care plan.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, record review and staff interviews the facility failed to maintain a clean ice cream freezer, label and date perishable food items stored in the walk-in cooler, and label and date perishable items in the reach-in refrigerator and ensure frozen items were sealed in the walk-in freezer. These practices had the potential to affect food served to residents.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review and staff interviews the facility failed to ensure that the resident's Medical Order for Scope of Treatment (MOST) form was signed by the resident or resident representative for 1 of 2 residents reviewed for Advanced Directives (Resident #38).
- D Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on record review and staff interviews, the facility failed to provide a Centers for Medicare and Medicaid Services (CMS) Skilled Nursing Facility Advanced Beneficiary Notice prior to discharge from Medicare Part A skilled services for 1 of 3 residents (Resident #29) reviewed for beneficiary protection notification.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observations, record review, and staff interviews the facility failed to accurately code the Minimum Data Set (MDS) for functional limitations in range of motion, and anticoagulant medication for 2 of 4 residents reviewed for accuracy of assessments (Residents #38 and #209).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, record review, and staff interviews the facility failed to secure a mechanical lift and wheelchair during a transfer for 1 of 2 residents reviewed for Accidents (Resident #38).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record review and staff interviews the facility failed to provide a stop date for an psychotropic medication that was prescribed as needed for 2 of 2 residents reviewed for unnecessary medications (Resident #210 and #259).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and staff interviews, the facility failed to secure resident medications left in an unattended medication cart for 1 of 2 medication carts (Dogwood Avenue medication cart).
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to complete and transmit a discharge and a death Minimum Data Set (MDS) assessment within the required timeframe for 2 of 3 residents reviewed for resident assessments (Resident #52 and Resident #18).
Fire safety inspections
21 fire safety citations on file: 6 on May 16, 2025, 8 on March 7, 2024, 7 on August 18, 2022.
Every fire safety citation21 citations
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Have exits that are accessible at all times.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Use approved construction type or materials.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
- D Have properly located and lighted "Exit" signs.
- D Provide properly protected cooking facilities.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Have a battery powered remote alarm panel in a location accessible by operating personnel.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have proper medical gas storage and administration areas.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 23, 2025 | Fine | $47,444 |
| March 7, 2024 | Fine | $10,527 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.50 | 3.85 | 3.86 |
| Registered nurses | 0.58 | 0.62 | 0.69 |
| All nursing staff on weekends | 5.10 | 3.42 | 3.42 |
| Nurse aides | 3.61 | ||
| Licensed practical nurses | 1.31 | ||
| Nursing staff turnover (share who left in a year) | 33.3% | 49.0% | 45.8% |
| Registered nurse turnover | 54.5% | 45.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.30 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.66 on weekdays and 5.10 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.2% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.57 in April to June 2025 to 5.50 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.50 | 0.58 | 5.66 | 5.10 | 0.2% | 0 of 90 | 57 |
| Oct to Dec 2025 | 5.32 | 0.54 | 5.44 | 5.01 | 0.7% | 0 of 92 | 58 |
| Jul to Sep 2025 | 5.30 | 0.51 | 5.49 | 4.80 | 0.0% | 0 of 92 | 59 |
| Apr to Jun 2025 | 5.57 | 0.46 | 5.74 | 5.17 | 0.9% | 0 of 91 | 56 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 34.6 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.7 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 16.8 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.2 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 23.5 | 14.0 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.8 | 1.8 |
Owners and operators
Legal business name: THE CYPRESS OF CHARLOTTE CLUB INC.. CMS links this home to Life Care Services, a group of 43 nursing homes averaging 4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| The Cypress of Charlotte Club Inc. | 5% or greater direct ownership interest | Organization | 100% | 09/01/1998 |
| Townebank | 5% or greater mortgage interest | Organization | 09/01/1998 | |
| Lucente, Sarah | Managing control - governing body | Individual | 04/10/2026 | |
| Harrison, Michael | Corporate director | Individual | 09/21/2011 | |
| Higgins, Robert | Corporate director | Individual | 09/21/2011 | |
| Jenkins, Catherine | Corporate director | Individual | 03/24/2026 | |
| Andreasen, Michael | Corporate officer | Individual | 02/15/2024 | |
| Life Care Services LLC | Operational/managerial control | Organization | 09/01/1998 | |
| The Cypress of Charlotte LLC | Operational/managerial control | Organization | 09/01/1998 | |
| Gambino, John | Operational/managerial control | Individual | 09/01/2015 | |
| Jensen, Harry | Operational/managerial control | Individual | 08/17/2020 | |
| Mylly, Caitlin | Operational/managerial control | Individual | 03/16/2025 | |
| Lcs Reliance LLC | Adp of the SNF | Organization | 01/01/2024 | |
| Life Care Services LLC | Adp of the SNF | Organization | 04/27/2025 | |
| The Cypress of Charlotte LLC | Adp of the SNF | Organization | 04/28/2025 | |
| Gambino, John | Adp of the SNF | Individual | 04/27/2025 | |
| Mylly, Caitlin | Adp of the SNF | Individual | 04/27/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on July 10, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on March 7, 2024: "Keep residents' personal and medical records private and confidential."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on March 7, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on March 7, 2024: "Provide and implement an infection prevention and control program."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- The Sharon at Southpark Charlotte, 1 mi · 4 of 5 stars · 10 citations
- Briar Creek Health Center Charlotte, 1.2 mi · 4 of 5 stars · 8 citations
- Sardis Oaks Charlotte, 3.7 mi · 3 of 5 stars · 16 citations
- Brookdale Carriage Club Providence Charlotte, 3.7 mi · 5 of 5 stars · 11 citations
- Pelican Health Randolph LLC Charlotte, 3.9 mi · 1 of 5 stars · 47 citations
- Pineville Rehabilitation and Living Center Pineville, 4.8 mi · 3 of 5 stars · 36 citations
- Mecklenburg Heath and Rehabilitation Charlotte, 5.1 mi · 5 of 5 stars · 9 citations
- White Oak Manor - Charlotte Charlotte, 5.1 mi · 1 of 5 stars · 21 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is The Stewart Health Center's Medicare star rating?
- CMS rates The Stewart Health Center 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Stewart Health Center get at its last inspection?
- 1 health deficiency at the standard inspection on July 10, 2026. The North Carolina average is 4.7.
- Has The Stewart Health Center been fined?
- Yes. CMS lists 2 fines totaling $57,971 in the last three years.
- Does The Stewart Health Center accept Medicaid?
- CMS lists it as "Medicare", so it is not certified for Medicaid.
- Who owns The Stewart Health Center?
- CMS lists 17 owners and managers, and links the home to Life Care Services. Legal business name: THE CYPRESS OF CHARLOTTE CLUB INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.