Clement Manor Health Care Center
3939 S 92nd St., Greenfield, WI 53228 · Milwaukee County · (414) 321-1800
50 certified beds, about 44 residents a day · Non profit - Church related · Medicare and Medicaid since 1982
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525327 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 21, 2026, inspectors cited 11 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
Of 17 health citations since October 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.14 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 1.00 of those hours.
52.5% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to Franciscan Sisters of Christian Charity, an affiliated group of 3 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 17 health citations on file.
May 21, 2026Standard inspection, Complaint inspection · 11 citations
- K Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Inspectors wroteBased on interview and record review, the facility failed to ensure 1 (R59) of 1 sampled residents, received basic life support, including cardiopulmonary resuscitation (CPR), in a timely and effective manner. This deficient practice has the potential to affect 4 of 46 residents with full code status.*R59 was identified as a full code and staff did not immediately initiate CPR upon discovering R59 was pulseless and non-breathing. The facility's failure to provide basic life support for a resident with a full code status, created a finding of immediate jeopardy that began on [DATE]. Surveyor notified Nursing Home Administrator (NHA)-A and Director of Nursing (DON)-B of the immediate jeopardy on [DATE] at 11:36 AM. The immediate jeopardy was removed on [DATE]. [...]
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure residents received adequate supervision to prevent accidents for 2 (R9 and R23) of 4 residents reviewed for falls. *R9 experienced eleven falls since admission to the facility and R9's Falls plan of care was not revised after the falls to address the root causes of the fall. As a result of a fall, R9 sustained a right clavicle fracture and a left patella fracture. *R23 had a fall on 1/24/2026. The facility could not provide evidence that a post fall investigation was completed. R23's care plan was not updated post fall.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure food was stored, prepared, distributed, and served in accordance with professional standards for food safety. This practice had the potential to affect all 46 residents residing in the facility. *Equipment in the kitchen was not in clean, sanitary condition. Three prep stations had grease built-up on the front and back, legs of prep stations had dried food on them, crumbs in the crevices of the doors, splattered dried food on the front. The heater had red dried splattered food on it. The temp fryer had crumbs on the crevices on the back and the cords and plug ins are extremely caked with dried food and grease. The stove had dried food and grease on the front, crumbs in the crevices under the buttons. The convection oven and fryer had dried splattered food and grease. [...]
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review the facility did not ensure a thorough investigation into a Covid outbreak was conducted. This had the potential to affect all 46 residents. The facility had a Covid outbreak on 2/7/26. The line list documents by 2/7/26, three residents were diagnosed with Covid. The facility did not conduct and document an investigation into this outbreak.
- E Implement a program that monitors antibiotic use.
Inspectors wroteBased on interview and record review the facility did not ensure 6 (R60, R39, R1, R40, R37 and R33) of 6 residents reviewed for receiving antibiotics had indications for use of antibiotics. The facility uses McGeer's Criteria to determine indications of possible infections. R60, R39, R1, R40, R9, R37 and R33 did not have the necessary symptoms to indicate an infection. The facility's former Medical Director-K was informed these residents did not have indications of infection based on the facility's standard of practice and continued to prescribe antibiotics for those residents.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility did not ensure all alleged violations involving abuse, neglect, exploitation, or mistreatment were thoroughly investigated for 1 (regarding R33) of 3 allegations reviewed. *R33 reported concerns of misappropriation that were not investigated thoroughly, no like resident interviews were conducted.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review the Facility did not develop and implement a comprehensive person-centered care plan to meet a resident's medical, and psychosocial needs for 1 (R8) of 13 residents reviewed. R8 is hard of hearing, R8 does not have a comprehensive care plan that addresses being hard of hearing and strategies to assist R8.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility did not ensure residents received care in accordance with professional standards of practice following a fall for 2 (R9 and R23) of 4 residents reviewed for falls. *R9 did not have documented neurological checks completed after unwitnessed falls or falls with a head injury. *R23 had a fall on 1/24/2026. The facility could not provide evidence neurological checks were completed post fall.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on interview and record review the facility did not ensure 1 (R2) of 3 residents reviewed maintains acceptable parameters of nutritional status, such as body weight or desirable body weight range and electrolyte balance. R2 was documented to have a significant weight gain on 4/30/26 and 5/12/26 with no documentation indicating R2's provider or Registered Dietician (RD) was notified.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on record review and staff interviews, the facility did not ensure that 1 (R7) out of 5 residents reviewed for unnecessary medications had their Pharmacist Drug regimen review/recommendations acted upon in a timely manner. R7's monthly pharmacy review recommendation was not acted upon. Evidenced by:Surveyor conducted a review of R7's monthly drug regimen reviews From January 2026- May 2026. On 1/19/26, the reviewing Pharmacist indicated there was an insignificant irregularity that was identified for R7 drug regimen. The recommendation documented, please verify frequency of vital checks. Appears that last BP (Blood Pressure) and pulse were done on 12/10/25, over one month now. On 5/14/26 at 2:00 PM, Surveyor was provided with a copy of the facility's response to the pharmacy recommendation. It was documented there was a gap in documents. [...]
- C Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility did not ensure the daily nursing staff posting contained all required information accurately. This deficient practice has the potential to affect all 46 Residents residing in the facility. The facility's nurse staff posting did not accurately reflect the correct number of staff members on each daily nurse staff schedule.
February 12, 2026Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews, record review, facility policy review, and review of the facility's investigation, the facility failed to ensure two residents (Resident (R)2 and R5) of nine residents reviewed for abuse, were free from physical abuse. R2 physically abused R5 on 09/04/25. R5 physically abused R2 on 10/30/25. This had the potential to cause emotional and/or physical harm to both R2 and R5.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, interview, and facility policy review, the facility failed to have a physician ordered medication available for administration for one of one resident (Resident (R) 5). The facility failed to decrease the order of Eliquis (blood thinner) when the physician ordered Paxlovid (an antiviral). The potential when administering Paxlovid in conjunction with Eliquis increased the risk for severe bleeding.
December 12, 2024Standard inspection · 0 citations
October 25, 2023Standard inspection · 4 citations
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observations, interviews, and record review, the facility did not ensure 1 (R10) of 1 Resident reviewed for communication with the use of hearing aides, received proper treatment and assistive device to maintain R10's hearing abilities. Findings Include: R10 was admitted to the facility on [DATE] with diagnoses of Chronic Systolic Congestive Heart Failure, Chronic Kidney Disease, Stage 3, Anemia, , Nocturia, Dysphagia, and Unspecified Dementia. Surveyor reviewed R10's Quarterly Minimum Data Set (MDS) dated [DATE] which documents R10's Brief Interview for Mental Status (BIMS) score to be a 13 which indicates R10 is cognitively intact for daily decision making. R10's MDS also documents that R10 requires limited assistance of 1 for bed mobility, transfers, dressing, toileting, and hygiene. R10's MDS documents that R10 has hearing aides and hears with minimal difficulty. [...]
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and staff interview the facility did not ensure 1 (R28) of 5 Resident's drug regime reviewed was free from unnecessary medications. R28 receives an anticoagulant (Eliquis) in which the facility is not adequately monitoring and there is no care plan in place to address the use of the anticoagulant. Findings Include: Surveyor reviewed the Anticoagulant Monitoring policy and procedure last revised 9/2023 and notes the following applicable: .D. Monitoring for Signs and Symptoms of Bleeding 1. Residents on Warfarin/Eliquis/Pradaxa/Lovenox/Heparin/Xarelto/ASA or alike drug class, should be monitored for bruising, bleeding from gums during teeth brushing, blood in the stool, sudden onset of confusion that may indicate bleeding in the brain, or recent changes in breathing patterns or sounds that may indicate bleeding in the lungs. 2. [...]
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, interview, and record review, the facility did not always ensure that 1 (R342) of 5 residents reviewed were given psychotropic medications with adequate monitoring. * R342 was administered scheduled Sertraline (Zoloft- antidepressant) with no identified targeted behaviors for staff to be monitoring in order to determine the effectiveness of the medication.
- D Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Inspectors wroteBased on staff interview and record review, the facility did not ensure coordination of care and the hospice communication process was followed for 1 Resident (R25) of 2 Residents reviewed for hospice services. R25's hospice care plan was not integrated in the facility care plan or easily identifiable by facility staff in R25's hospice binder. R25's hospice binder did not include the agreed upon hospice documentation of interdisciplinary progress notes (IDT), updated plan of care, schedule of visits. Further, R25's recertification for hospice benefits ended as of 3/25/23 and R25's hospice documentation did not reflect the recertification had been renewed. Findings Include: Surveyor reviewed the facility's Hospice Coordination of Services policy and procedure last reviewed on 9/11/23 and notes the following applicable: .Policy: [...]
Fire safety inspections
22 fire safety citations on file: 7 on May 21, 2026, 8 on December 12, 2024, 7 on October 25, 2023.
Every fire safety citation22 citations
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have exits that are accessible at all times.
- E Have properly located and lighted "Exit" signs.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- D Meet requirements for the installation and maintenance of electrical systems.
- F Have simulated fire drills held at unexpected times.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install corridor and hallway doors that block smoke.
- E Install properly constructed and protected linen or trash chutes.
- E Have proper medical gas storage and administration areas.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Ensure proper usage of power strips and extension cords.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Have proper medical gas storage and administration areas.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Meet requirements for the use of electrical equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.14 | 4.21 | 3.86 |
| Registered nurses | 1.00 | 0.99 | 0.69 |
| All nursing staff on weekends | 3.68 | 3.77 | 3.42 |
| Nurse aides | 2.32 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 52.5% | 46.9% | 45.8% |
| Registered nurse turnover | 63.6% | 39.7% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.90 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.33 on weekdays and 3.68 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.39 in April to June 2025 to 4.14 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.14 | 1.00 | 4.33 | 3.68 | 0.0% | 0 of 90 | 44 |
| Oct to Dec 2025 | 4.33 | 0.91 | 4.46 | 4.00 | 0.0% | 0 of 92 | 41 |
| Jul to Sep 2025 | 4.26 | 0.81 | 4.35 | 4.06 | 0.0% | 0 of 92 | 40 |
| Apr to Jun 2025 | 4.39 | 0.93 | 4.47 | 4.19 | 0.0% | 0 of 91 | 37 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 14.3 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.5 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.7 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.3 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.8 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 0.0 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 28.8 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 19.3 | 15.5 | 12.0 |
Owners and operators
Legal business name: CLEMENT MANOR, INC.. CMS links this home to Franciscan Sisters of Christian Charity, a group of 3 nursing homes averaging 3.7 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Chang, Steve | Contracted managing employee | Individual | 09/01/2021 | |
| Loch, Timothy | Contracted managing employee | Individual | 04/01/2024 | |
| Ferger, Dennis | W-2 managing employee | Individual | 08/20/1984 | |
| Loewus, Carly | W-2 managing employee | Individual | 05/18/2020 | |
| Dougherty, Philip | Corporate director | Individual | 01/01/2015 | |
| Ferger, Dennis | Corporate officer | Individual | 01/04/2000 | |
| Heindel, John | Corporate officer | Individual | 11/15/2021 | |
| Maher, Ann | Corporate officer | Individual | 11/15/2020 | |
| Schulte, Judeen | Corporate officer | Individual | 11/01/2009 | |
| Franciscan Sisters of Christian Charity Sponsored Ministries, Inc. | Operational/managerial control | Organization | 04/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on May 21, 2026: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on May 21, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on May 21, 2026: "Provide and implement an infection prevention and control program."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on May 21, 2026: "Respond appropriately to all alleged violations."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.68 hours per resident per day, below the Wisconsin average of 3.77.
Other nursing homes nearby
- Maplewood Center West Allis, 1.2 mi · 1 of 5 stars · 81 citations
- Complete Care at Hales Corners Hales Corners, 1.8 mi · 3 of 5 stars · 17 citations
- Greendale Park Nursing and Rehab Greendale, 2.9 mi · 1 of 5 stars · 85 citations
- Resolve at West Allis Respiratory and Rehab West Allis, 3 mi · 1 of 5 stars · 61 citations
- Complete Care at Southpointe Greenfield, 3.1 mi · 4 of 5 stars · 17 citations
- Lindengrove New Berlin New Berlin, 3.1 mi · 1 of 5 stars · 37 citations
- Sunrise Health Services Milwaukee, 3.1 mi · 2 of 5 stars · 37 citations
- Aria at Mitchell Manor West Allis, 3.2 mi · 2 of 5 stars · 29 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Clement Manor Health Care Center's Medicare star rating?
- CMS rates Clement Manor Health Care Center 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Clement Manor Health Care Center get at its last inspection?
- 11 health deficiencies at the standard inspection on May 21, 2026. The Wisconsin average is 9.5.
- Has Clement Manor Health Care Center been fined?
- CMS lists no fines in the last three years.
- Does Clement Manor Health Care Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Clement Manor Health Care Center?
- CMS lists 10 owners and managers, and links the home to Franciscan Sisters of Christian Charity. Legal business name: CLEMENT MANOR, INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.