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Sunrise Health Services

3540 S 43rd St., Milwaukee, WI 53220 · Milwaukee County · (414) 541-1000

99 certified beds, about 92 residents a day · For profit - Corporation · Medicare and Medicaid since 1992

Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
3 of 5
Quality measures
3 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 525493 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 24, 2025, inspectors cited 7 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).

Of 37 health citations since January 2023, 3 were rated as actual harm or immediate jeopardy to residents (3 immediate jeopardy).

CMS lists 2 fines totaling $113,910 in the last three years; the largest was $83,067, and the latest is dated March 19, 2025.

Nurses and nurse aides worked 3.25 hours per resident per day, against 4.21 across Wisconsin and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.

29.8% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).

CMS links it to North Shore Healthcare, an affiliated group of 59 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 37 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
3J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
25D
7E
1F
Potential for minimal harm
0A
0B
1C
February 25, 2026Complaint inspection · 1 citation
  1. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 19, 2026
    Inspectors wroteBased on interview, record review, and review of facility policy, the facility failed to thoroughly investigate an allegation of neglect for one resident (Resident (R)4) in a total sample of eight residents. This failure placed residents at risk of further neglect and a diminished quality of life.
July 24, 2025Standard inspection, Complaint inspection · 7 citations
  1. E
    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on observation, interview and record review, the facility did not ensure menu items were followed. This was observed with 7 (R31, R16, R54, R88, R50, R26 and R10) of 7 residents receiving an altered textured diet. * R31, R16, R54, R88, R50, R26 and R10 have altered textured diets and did not receive a dinner roll with their lunch meal as stated on the menu.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on observation, interview and record review, the facility did not ensure food and beverages were maintained in a sanitary manner. This was observed with 2 of 2 kitchenette serving areas. *The lunch meal food temperatures were not obtained in a sanitary manner. * The coolers and freezers in the 1st and 2nd floor kitchenettes were not maintained in a sanitary manner.
  3. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on interviews and record review, the facility did not ensure residents right to formulate an advance directive for do not resuscitate (DNR) was implemented for 1 of 18 (R8) residents advanced directives reviewed. R8 electronic health record indicated full code, CPR preference form date [DATE] indicated R8 was a DNRFindings include: The facility Policy titled Cardiopulmonary Resuscitation (CPR) dated [DATE] documents (in part) . It is the policy of this facility to adhere to residents' rights to formulate advance directives. In accordance to these rights, this facility will implement guidelines regarding cardiopulmonary resuscitation (CPR). 2. If a resident experiences a cardiac arrest, facility staff will provide basic life support, including CPR, prior to the arrival of emergency medical services, and: a. In accordance with the resident's advance directives, orb. [...]
  4. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on interview and record review the facility did not ensure 1 (R2) of 18 residents care plans reviewed were revised after each assessment or determined by resident's needs. R2' care plan was not revised to indicate R2 did not require the use of an abdominal protector with monitoring and need to release the binder due to the need for the use of a gastrointestinal (G-tube) tube.
  5. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility did not ensure 1 (R2) of 1 resident reviewed for indwelling catheters received appropriate treatment and services. R2's catheter collection bag and tubing were observed during multiple observations to be laying directly on the floor with no barrier.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on observation, interview and record review, the facility did not ensure drugs and biologicals used in the facility were be labeled in accordance with currently accepted professional principles and include the expiration date when applicable for 1 of 2 medication carts observed. Insulin in the medication cart was not labeled and/or was expired.
  7. D
    Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    F849 · Administration · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 22, 2025
    Inspectors wroteBased on interview and record review the Facility did not ensure a resident's hospice notes were readily available for communication and collaboration of care in accordance with professional standards of practice for 1 (R88) of 3 residents reviewed for hospice services. Hospice visit notes were not updated in R88's medical record or in R88's hospice binder until Surveyor requested the information. R88 was admitted to the facility on [DATE] with pertinent diagnoses that include type 2 diabetes mellitus (happens when the body cannot use insulin correctly and sugar builds up in the blood), dementia (a syndrome that can be caused by a number of diseases which over time destroy nerve cells and damage the brain, typically leading to deterioration in cognitive function (i.e. [...]
July 1, 2025Complaint inspection · 1 citation
  1. E
    Honor the resident's right to manage his or her financial affairs.
    F567 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) July 18, 2025
    Inspectors wroteBased on record review and staff interviews, the facility did not ensure residents had access to their personal funds when requested. The facility did not have petty cash funds available during the evenings, weekends or holidays.
March 19, 2025Complaint inspection · 6 citations
  1. J
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility did not ensure that residents with a pressure injury or at risk for pressure injuries received necessary treatment and services, consistent with professional standards of practice, to prevent the development of pressure injuries and to promote healing for 1 (R2) of 1 resident reviewed for pressure injuries. * R2 was admitted to the facility 1/20/25 without any pressure injuries. Upon admission R2 was identified as being at high risk for pressure injury development. The facility did not develop a potential for skin integrity care plan and R2's care plans do not address repositioning or offloading R2's feet/heels. The endocrine system care plan initiated 1/24/25 includes an intervention of: inspect feet daily for open areas, sores, pressure areas, blisters, edema, or redness. [...]
  2. E
    Provide behavior health training consistent with the requirements and as determined by a facility assessment.
    F949 · Administration · No actual harm, potential for more than minimal harm, pattern · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on interview and record review, the facility did not ensure 7 of 7 facility staff chosen at random received behavioral health training. Dietary Aide (DA)-DD, Licensed Practical Nurse (LPN)-EE, Certified Nursing Assistants(CNA) CNA-X, CNA-Y, CNA-Z, CNA-AA, CNA-BB did not receive behavioral health training. In addition, contracted employee, Speech Language Pathologist (SLP)-CC did not receive behavioral health training. This practice had the potential to affect all Residents with a psychiatric diagnosis and/or behavioral health issues in the facility. The facility did not provide staff with the required behavioral health training for the following staff: CNA-X, CNA-Y, CNA-Z, CNA-AA, CNA-BB, DA-DD, LPN-EE, and SLP-CC. Findings Include: [...]
  3. D
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on record review and interviews, the facility did not ensure staff were qualified to provide CPR (cardiopulmonary resuscitation) and where not aware of licensed staffs' CPR certification status. This was observed with 1(R3) of 1 residents who required CPR in the facility. -R3 was observed non-responsive by facility staff and had prior written wishes to have CPR performed. The facility did not ensure Licensed Practical Nurse (LPN)- G was certified to perform CPR. LPN-G was the first to respond to R3's unresponsive, pulseless change of condition.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on interview and record review, the Facility did not ensure 1 (R1) of 2 residents reviewed received care and treatment in accordance with goals for care, including identifying risk factors and implementing interventions to address the risk factors. The Facility did not recognize or assess the risk factor of R1's knee brace frequently slipping out of place, implement interventions to address the risk factors, and assess the effectiveness of the interventions thus placing Rat increased risk for poor healing. R1's surgical repair of the left patella (kneecap) failed. R1's orthopedic surgeon identified the failure likely occurred due to the fact R1's immobilizer was often not in the correct position.
  5. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on observation, interview, and record review the facility did not ensure 1 (R5) of 4 residents reviewed for accidents received adequate supervision and assistance devices to prevent future accidents. On 11/20/24, at 1:37 PM, R5 had an unwitnessed fall (UWF) while toileting. R5 was assessed to requires partial/moderate assistance for toilet transferring. R5 was left alone while toileting and had an UWF while attempting to self-transfer.
  6. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 15, 2025
    Inspectors wroteBased on interview and record review the facility did not provide pharmaceutical services to meet the needs of each resident for 1 (R2) of 4 Residents. * R2's order from nephrology on 1/31/25 for Sodium Bicarbonate 1300 mg (milligrams) three times a day was never picked up by the facility. On 3/11/25 Surveyor observed R2's morning medication in a medication cup with pudding & crushed medication on an over bed table. Family Friend (FF)-P informed Surveyor the nurse left the medication and she will give R2 the medication.
May 1, 2024Complaint inspection · 5 citations
  1. J
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility did not ensure 1(R2) of 1 Resident was as free of accident hazards as is possible and that R2 received adequate supervision and assistance devices to prevent accidents, resulting in a fall from bed *On [DATE] at approximately 1:07 PM, R2 was found on the floor next to R2's bed on the right side unresponsive and with no pulse. The medical examiner's (ME) preliminary autopsy report dated [DATE] documents that R2 suffered possible positional asphyxia, small epidural hemorrhage of spinal cord and hemorrhage of posterior right neck soft tissue which resulted in R2's death. The report documents that R2 was found lying prone on the floor of R2's room upon first observation of the ME. R2's head was tucked under R2's chest and was bent at an extreme angle. The weight of R2's upper body was on R2's head. [...]
  2. J
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on interview and record review the Facility did not provide appropriate treatment and services for 1 (R1) of 1 resident with a diagnosis of dementia with behavioral symptoms to allow them to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. R1 has a diagnosis of Alzheimer's Disease and dementia. The December 2023, January 2024, February 2024, & March 2024 MAR (medication administration record) for daily behavior monitoring per shift does not document any behavior. On 4/4/24 R1's behaviors began & escalated. There was no comprehensive assessment with individualized interventions of R1's behaviors, the Facility did not assess the behavior change to identify the cause of R1's behavior, and the care plan was not revised until after R1 chased another Resident down the hall & ran over this resident's foot with her wheelchair. [...]
  3. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on interview and record review the Facility did not ensure 1(R1) of 5 Resident's reviewed resident representative was notified when a new treatment was ordered. R1's POA (power of attorney) was not notified when a CBC (complete blood count) and urinalysis was ordered for R1 on 4/7/24.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on interview and record review the Facility did not ensure quality of care was provided for 1 (R1) of 5 Residents. R1 sustained a fracture of the left forearm after hitting her elbow on the head board of the bed. The Facility did not consistently monitor R1's left arm and did not implement a care plan regarding R1's fracture. R1 was identified with a concern to the right middle toe which was documented as being purple & painful. There was no monitoring of this toe.
  5. D
    Provide or get specialized rehabilitative services as required for a resident.
    F825 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 29, 2024
    Inspectors wroteBased on staff interviews, and record review, the facility did not ensure therapy services were provided in a timely manner for 1 Resident (R2) of 1 Resident reviewed for therapy services. *R2 was re-admitted into the facility on [DATE]. R2 had physician orders dated [DATE] for evaluation and treatment as indicated and R2 was not evaluated and/or screened for speech (ST), physical (PT) therapy, and occupational (OT) therapy. R2's comprehensive care plan indicated R2 was at risk for loss of range of motion due to prior CVA (cerebral vascular accident) and the intervention established on [DATE] was for therapy evaluation and treatment as ordered. Findings Include: Surveyor was provided the facility's Rehabilitation Services Screening Policy and Procedure effective 10/2029 on [DATE] at 1:48 PM and notes the following applicable to R2: Policy . [...]
April 4, 2024Standard inspection, Complaint inspection · 5 citations
  1. F
    Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    F909 · Environmental · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on interview, record review, and review of manufacturer's instructions, the facility failed to ensure bed frames and bed rails, if present, were inspected and maintained per the Manufacturer's Instructions for Use (MIFU) to minimize the risks of bed malfunction or resident injury for four of four residents (Resident (R)46, R47, R53, and R55). This failure had the potential to affect all 94 residents in the facility using a bed.
  2. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility did not ensure medications were labeled and stored in accordance with facility policy and procedures for 2 of 4 medication carts reviewed for medication storage and 1 of 3 medications rooms reviewed for medication storage. The facility did not ensure expired medications were properly removed from facility stock. * R84, R40, R13, R85, R7, & R1 had medications stored in medication carts with no dates listed as to when medication had been opened, including ophthalmic and liquid medications. Four ophthalmic medications and one liquid medication were noted by Surveyor with no names or open dates on the first floor medication cart. One expired stock medication was noted on the first floor medication cart. Two ophthalmic medications were noted by Surveyor with no names or open dates on the second floor medication cart. [...]
  3. D
    Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    F626 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on record review and staff interviews, the facility did not ensure that 1 out of 1 residents reviewed ( R141) who went out on therapeutic leave, were able to return to the facility based on following a written policy permitting residents to return after they are finished with a therapeutic leave.
  4. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on observation, record review, interview, and facility policy review, the facility failed to ensure that alternatives to bed rails were attempted prior to the use of bed rails, failed to document reasons for failure of alternatives, and failed to advise residents and/or Resident Representatives (RR) of the risks and/or benefits of rail use with informed consent signed prior to the installation of bed rails for two of four residents (Resident (R) 47 and R53) reviewed for bed rail use. This failure had the potential for the resident, or the RR to be uninformed of the risks associated with bed rail use and could put the residents at risk for injury or entrapment.
  5. C
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) May 3, 2024
    Inspectors wroteBased on record review, interview and policy review, the facility failed to ensure six of seven residents (Resident (R) 1, R7, R47, R55, R77, and R391), and their representatives, reviewed for facility initiated emergent hospital transfer, from a total sample of 24 residents, were provided with written transfer/discharge notice that stated the reason for transfer, the place of transfer, and how to appeal the transfer. This failure has the potential to affect the resident and their Resident Representative (RR) by not having the knowledge of where and why a resident was transferred, and/or how to appeal the transfer, if desired.
January 6, 2024Complaint inspection · 2 citations
  1. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 5, 2024
    Inspectors wroteBased on record review, interviews, and facility policy review, the facility failed to ensure a physician ordered pressure ulcer treatment was provided for 1 (R11) of 3 sampled residents reviewed for wound care.
  2. D
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) February 5, 2024
    Inspectors wroteBased on record review, interviews, and facility policy review, the facility failed to ensure physician ordered catheter care was provided for 1 (R11) of 3 sampled residents reviewed for catheter care.
January 17, 2023Standard inspection · 10 citations
  1. E
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on record review and interview, the facility did not ensure reporting of crimes occurring in federally-funded long-term care facilities in accordance with section 1150B of the Act. The facility did not call the local police department to report resident to resident abuse concerns for incidents involving 5 (R85, R20, R11, R4 and R26) of 6 residents reviewed for abuse in facility self-reports. * R11 was involved in a resident to resident altercation with R20 that was not reported to the local police department. * R11 was involved in a resident to resident altercation with R26 that was not reported to the local police department. * R85 was involved in a resident to resident altercation with R4 that was not reported to the local police department.
  2. E
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility did not ensure medications requiring refrigeration were stored at the appropriate temperature for 2 of 2 medication room refrigerators reviewed. This has the potential to affect 6 of 6 (R12, R10, R60, R42, R27, and R104) observed to have medications stored in medication room refrigerators. *Observation of the first-floor medication room was observed to not have a temperature log to document the temperatures of the medication room refrigerator storing medications. *Observation of the second-floor medication room refrigerator temperature log documented the facility was not monitoring the medication room refrigerator temperature daily to ensure proper storage of medications that require refrigeration. Monitoring was not completed for 7 days in the month of January. Findings Include: [...]
  3. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, interview and record review, the facility did not fully investigate 2 of 3 reportable incidents reviewed for resident to resident abuse. * R11 was involved in a resident to resident altercation with R26 on 11/4/22 that was not fully investigated including putting interventions in place to prevent further resident to resident abuse. * On 12/12/22, R11 was again involved in a resident to resident altercation with R20. The incident was not fully investigated including documentation and putting interventions in place to prevent further resident to resident abuse.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, record review and interview the facility did not ensure timely assessment and removal of a gastrostomy tube (g-tube) for 1 (R67) of 1 resident reviewed.
  5. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, record review and staff interview, the facility did not ensure pressure injury prevention measures were implemented per plan of care. This was observed with 2 (R12 and R47) of 2 residents reviewed with risk for pressure injury. * On 1/10/23 and 1/11/23, R12 and R47 were observed with their heels directly on an air mattress and not off-loaded as per their care plan.
  6. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, record review and interview, the facility did ensure that 1 (R23) of 1 resident reviewed for Oxygen (O2) use were provided such care consistent with professional standards of practice. * R23 was observed with O2 administered at 1.5 liters (L) per minute via nasal cannula (NC) during survey. The NC and tubing was also observed dirty and the humidifier bottle was empty. Surveyor noted one observation of the NC tubing not connected to the concentrator. Upon review of the medical record for R23, there was no orders for O2 and no care plan for O2.
  7. D
    Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
    F744 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on record review and interview, the facility did not provide dementia care to 1 (R11) of 1 resident reviewed for dementia with behaviors with a diagnosis of dementia. The facility did not provide and R11 did not receive the appropriate dementia treatment and service to attain or maintain his or her highest practicable physical, mental, and psychosocial well-being. * R11 was admitted to the facility on [DATE] with dementia with behaviors. Shortly after admission, R11 started having behaviors included wandering into residents' rooms, taking other resident's things, hitting, screaming, yelling and swearing. The resident was not seen by psych services to assist with behaviors and pharmacological interventions. The resident did not have a behavioral care plan in place to assist staff with non-pharmacological interventions to prevent behaviors. A care plan was put in place on 11/3/22. [...]
  8. D
    Provide medically-related social services to help each resident achieve the highest possible quality of life.
    F745 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on interview and record review, the facility did not provide medically-related social services for 3 (R11, R20, and R26) of 3 residents reviewed for social services assessments and follow-up to attain or maintain the highest practicable physical, mental and psychosocial well-being. R11 was admitted to the facility on [DATE] with dementia with behaviors. R11 had a psychosocial assessment completed on 9/11/22 that documented no behaviors or concerns with behaviors. Shortly after admission, R11 started having behaviors included wandering into residents' rooms, taking other resident's things, hitting, screaming, yelling and swearing. There were no psychosocial reassessments for R11 to reflect the behaviors. Social Services stated they were unaware of these behaviors. Social Services also did not involve psych services for R11 until Surveyor brought it to the attention of the facility. [...]
  9. D
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on observation, interview and record review the facility did not ensure 2 (R48 and R82) of 2 residents reviewed for narcotic medications, had accurate records of the controlled substance record and MAR (medication administration record). * R48 had a physician order for Oxycodone 5mg every 4 hours PRN (as needed). Surveyor reviewed the December 2022 controlled substance record and the MAR. The controlled substance record indicate when and how much medication was dispensed. The MAR indicates when and how much medication was administered. R48's December controlled substance record and MAR do not equal. * R82 had a physician order for Oxycodone 5mg every 6 hours PRN. Surveyor reviewed the December controlled substance record and the MAR. The controlled substance record indicate when and how much medication was dispensed. The MAR indicates when and how much medication was administered. [...]
  10. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 15, 2023
    Inspectors wroteBased on interview and record review, the facility did not act timely or did not act on recommendations by the pharmacist for 1 (R21) of 5 residents reviewed for unnecessary medications. * R21 had pharmacist recommendation in September, October and November 2022 that were not followed up on by the facility or the Physician.

Fire safety inspections

22 fire safety citations on file: 6 on July 24, 2025, 6 on April 4, 2024, 10 on January 17, 2023.

Every fire safety citation22 citations
  1. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · July 24, 2025 · Corrected (the home has a date of correction)
  2. E
    Meet requirements for sections of health care facilities separated by fire resistive construction.
    K 131 · July 24, 2025 · Corrected (the home has a date of correction)
  3. E
    Install corridor and hallway doors that block smoke.
    K 363 · July 24, 2025 · Corrected (the home has a date of correction)
  4. E
    Install properly constructed and protected linen or trash chutes.
    K 541 · July 24, 2025 · Corrected (the home has a date of correction)
  5. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · July 24, 2025 · Corrected (the home has a date of correction)
  6. C
    Have simulated fire drills held at unexpected times.
    K 712 · July 24, 2025 · Corrected (the home has a date of correction)
  7. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · April 4, 2024 · Waiver
  8. F
    Install an approved automatic sprinkler system.
    K 351 · April 4, 2024 · Waiver
  9. E
    Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
    K 111 · April 4, 2024 · Corrected (the home has a date of correction)
  10. D
    Install properly constructed and protected linen or trash chutes.
    K 541 · April 4, 2024 · Corrected (the home has a date of correction)
  11. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · April 4, 2024 · Corrected (the home has a date of correction)
  12. C
    Have simulated fire drills held at unexpected times.
    K 712 · April 4, 2024 · Corrected (the home has a date of correction)
  13. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · January 17, 2023 · Corrected (the home has a date of correction)
  14. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · January 17, 2023 · Corrected (the home has a date of correction)
  15. F
    Have simulated fire drills held at unexpected times.
    K 712 · January 17, 2023 · Corrected (the home has a date of correction)
  16. F
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · January 17, 2023 · Corrected (the home has a date of correction)
  17. F
    Have a battery powered remote alarm panel in a location accessible by operating personnel.
    K 916 · January 17, 2023 · Corrected (the home has a date of correction)
  18. E
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · January 17, 2023 · Corrected (the home has a date of correction)
  19. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · January 17, 2023 · Corrected (the home has a date of correction)
  20. E
    Meet requirements for the use of electrical equipment.
    K 919 · January 17, 2023 · Corrected (the home has a date of correction)
  21. D
    Install properly constructed and protected linen or trash chutes.
    K 541 · January 17, 2023 · Corrected (the home has a date of correction)
  22. D
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · January 17, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
March 19, 2025Fine $83,067
April 4, 2024Fine $30,843

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeWisconsinUnited States
All nursing staff (RN, LPN and aides)3.254.213.86
Registered nurses0.600.990.69
All nursing staff on weekends2.923.773.42
Nurse aides1.98
Licensed practical nurses0.68
Nursing staff turnover (share who left in a year)29.8%46.9%45.8%
Registered nurse turnover25.0%39.7%42.9%
Administrators who left1

CMS expects 3.63 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.39 on weekdays and 2.92 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.41 in April to June 2025 to 3.25 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.250.603.392.92 2.6%0 of 9092
Oct to Dec 20253.370.493.503.02 4.7%0 of 9290
Jul to Sep 20253.440.533.573.12 2.6%0 of 9289
Apr to Jun 20253.410.533.503.16 3.2%0 of 9192
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Wisconsin, Jan to Mar 20264.190.954.363.748.8%0.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Wisconsin

JobMedianMiddle halfEmployed
Wisconsin, all employers
CNAs (nursing assistants)$21.70$19.03 to $22.7528,370
LPNs and LVNs$30.65$28.67 to $36.067,390
Registered nurses$45.93$39.39 to $49.3368,060
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Sunrise Health Services. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeWisconsinUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
19.316.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.22.10.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
2.62.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.23.33.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
26.118.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
3.05.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
8.615.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
22.123.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
23.115.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.62.31.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Sunrise Health Services's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (57.7% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

57.7% this home

No different from the national rate

US median of homes 51.5% · Wisconsin: 52 better, 26 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 79 eligible stays.

Potentially preventable readmissions

12.1% this home

No different from the national rate

US median of homes 10.7% · Wisconsin: 0 better, 6 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 88 eligible stays.

Infections that led to a hospital stay

8.3% this home

No different from the national rate

US median of homes 7.1% · Wisconsin: 0 better, 0 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 57 eligible stays.

Self-care and mobility at discharge

41.3% this home

Median of homes: Wisconsin54.2% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 46 residents counted.

Falls with major injury

3.3% this home

Median of homes: Wisconsin0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 60 residents counted.

New or worsened pressure ulcers

1.6% this home

Median of homes: Wisconsin2.2% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 60 residents counted.

Medication list given at discharge

96.4% this home

Median of homes: Wisconsin100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 28 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: NSH SUNRISE LLC. CMS links this home to North Shore Healthcare, a group of 59 nursing homes averaging 2.7 stars overall.

NameRoleTypeShareSince
Nshf Operations LLC5% or greater direct ownership interestOrganization100%07/24/2017
Mills, David5% or greater indirect ownership interestIndividual20%06/29/2017
Cibc Bank USA5% or greater security interestOrganization12/03/2025
Baumann, TroyCorporate directorIndividual06/29/2017
Hoehn, JeffreyCorporate directorIndividual06/29/2017
Cibc Bank USAOperational/managerial controlOrganization12/03/2025
Cliftonlarsonallen LLPOperational/managerial controlOrganization05/22/2018
Continuum Therapy Partners LLCOperational/managerial controlOrganization03/01/2025
North Shore Healthcare LLCOperational/managerial controlOrganization10/01/2017
Nsh Rehab LLCOperational/managerial controlOrganization03/01/2025
Wipfli LLPOperational/managerial controlOrganization02/01/2025
Baumann, TroyOperational/managerial controlIndividual10/01/2017
Belongia, ChristinaOperational/managerial controlIndividual11/01/2019
Chohan, MunibaOperational/managerial controlIndividual01/01/2023
Gee, DarrenOperational/managerial controlIndividual11/30/2021
Greer, LaurenOperational/managerial controlIndividual11/29/2023
Hoehn, JeffreyOperational/managerial controlIndividual10/01/2017
Mays, AnthonyOperational/managerial controlIndividual06/08/2026
Patzer, ColleenOperational/managerial controlIndividual02/14/2023
Purtell, BrianOperational/managerial controlIndividual06/01/2018
Canyon Woh, LLCAdp of the SNFOrganization10/21/2022
Cliftonlarsonallen LLPAdp of the SNFOrganization04/15/2025
Continuum Therapy Partners LLCAdp of the SNFOrganization04/15/2025
North Shore Healthcare LLCAdp of the SNFOrganization04/15/2025
Nsh Rehab LLCAdp of the SNFOrganization06/13/2025
Nshw Wisconsin LLCAdp of the SNFOrganization05/12/2025
Wipfli LLPAdp of the SNFOrganization04/15/2025
Baumann, TroyAdp of the SNFIndividual10/01/2017
Belongia, ChristinaAdp of the SNFIndividual11/01/2019
Chohan, MunibaAdp of the SNFIndividual01/01/2023
Gee, DarrenAdp of the SNFIndividual11/30/2021
Greer, LaurenAdp of the SNFIndividual11/29/2023
Hoehn, JeffreyAdp of the SNFIndividual10/01/2017
Mays, AnthonyAdp of the SNFIndividual06/08/2026
Patzer, ColleenAdp of the SNFIndividual02/14/2023
Purtell, BrianAdp of the SNFIndividual06/01/2018

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 17 problems in this area, most recently on July 24, 2025: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on July 24, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on July 24, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on February 25, 2026: "Respond appropriately to all alleged violations."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.92 hours per resident per day, below the Wisconsin average of 3.77.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Wisconsin contacts for a concern about a nursing home

These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.

Common questions

What is Sunrise Health Services's Medicare star rating?
CMS rates Sunrise Health Services 2 out of 5 stars overall, with 2 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Sunrise Health Services get at its last inspection?
7 health deficiencies at the standard inspection on July 24, 2025. The Wisconsin average is 9.5.
Has Sunrise Health Services been fined?
Yes. CMS lists 2 fines totaling $113,910 in the last three years.
Does Sunrise Health Services accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Sunrise Health Services?
CMS lists 36 owners and managers, and links the home to North Shore Healthcare. Legal business name: NSH SUNRISE LLC.

Sources

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