Home / Connecticut / Groton
Complete Care at Groton Regency
1145 Poquonnock Rd, Groton, CT 06340 · Southeastern Ct County · (860) 446-9960
162 certified beds, about 122 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1976
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075270 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 29, 2026, inspectors cited 6 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 21 health citations since November 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.54 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
44.9% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
411/21
503/24
205/24
211/24
211/25
601/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
6E
0F
Potential for minimal harm
0A
3B
0C
January 29, 2026Standard inspection, Complaint inspection · 6 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, review of facility documentation and interviews for two of three nursing units (C/D and E/F), the facility failed to ensure resident areas were kept in good repair.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of clinical records, review of facility documentation, review of facility policy, and interviews for one of six sampled residents (Residents #98) reviewed for resident-to-resident abuse, the facility failed to ensure the resident was free from abuse.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy/procedures and interviews for 2 of 6 residents (Resident #4 and Resident #73) reviewed for involuntary seclusion, the facility failed to ensure the comprehensive care plan was reviewed and revised to reflect each resident's changing goals, preferences and needs of the resident including placement and continued placement on a secured unit.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of clinical records, review of facility policy, review of facility documentation, and interviews for one of three residents (Resident #23) reviewed for pressure ulcer/injury, the facility failed to appropriately track and place a resident with an open wound on Enhanced Barrier Precautions (EBP) to ensure the appropriate PPE was utilized when providing wound care.
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy/procedures, and interviews for 1 of 5 residents (Resident #4) reviewed for immunizations, the facility failed to ensure that the COVID-19 booster vaccination was offered or history assessed.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on review of clinical records, review of facility documentation, and interviews for one of two sampled residents (Residents #15) reviewed for Preadmission Screening and Resident Reviews (PASRR), the facility failed to ensure the comprehensive assessments were accurately coded to reflect the resident's positive Level II PASRR status and for three of three sample residents (Resident #12, Resident #14, and Resident #44) reviewed for resident assessment, the facility failed to ensure the Brief Interview for Mental Status (BIMS) (a screening tool to assess resident's cognitive function) was completed.
November 14, 2025Complaint inspection · 2 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on review of clinical records, interviews, facility documentation and policies for one (1) of three (3) residents (Resident #1) reviewed for resident rights, the facility failed to ensure the resident was treated with respect during medication administration.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of clinical records, interviews, facility documentation and policies for one (1) of three (3) residents (Resident #1) reviewed for medication administration, the facility failed to ensure the resident was not left unattended with administered medications.
November 7, 2024Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to transport the resident to an orthopedic appointment per physician's order and failed to complete a fall risk assessment after a fall in accordance with facility policy.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to follow the plan of care to adequately supervise a resident who required assistance with ambulation resulting in falls.
May 29, 2024Complaint inspection · 2 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for two of four sampled residents (Residents #1 and #2) who were reviewed for an allegation of resident-to-resident physical altercation, the facility failed to maintain the safety of Resident #1 who sustained bruises around the right forearm, wrist, and hand when facility staff intervened during the altercation.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for two of four sampled residents (Residents #1 and #2) who were reviewed for an allegation of resident-to-resident physical altercation, the Nurse Aide that witnessed the physical altercation and tried to intervene failed to report the altercation to licensed staff.
March 27, 2024Standard inspection · 5 citations
- E Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on observation, review of facility documentation, review of facility policy, and interviews, the facility failed to ensure the Main ([NAME]) dining room was open and utilized for resident dining consistently on the weekends.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on review of facility documentation, and interviews, the facility failed to ensure staff was available to transport residents to the [NAME] dining room on the weekends.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, review of facility policy and interviews, the facility failed to ensure expired food was dated and removed from the refrigerator.
- B Assess the resident when there is a significant change in condition
Inspectors wroteBased on clinical record review and interviews for one sample resident (Resident #12) reviewed for hospice care, the facility failed to complete a Significant Change in Status MDS assessment when the resident was admitted to hospice.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, review of facility policy, and interviews for one of two sampled residents (Resident #119) reviewed for advanced directives, the facility failed to ensure the clinical record contained accurate documentation pertaining to advanced directives.
November 19, 2021Standard inspection · 4 citations
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, review of facility documentation and interviews for 2 of 6 nursing units (A & E), the facility failed to ensure the environment was clean, comfortable and free from disrepair.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record, review of facility documentation, review of facility policy, and interviews for 1 sampled resident (Resident #55) reviewed for care plan development, the facility failed to ensure the comprehensive care plan was reviewed and revised by the IDT team as well as failed to ensure the resident's representative was given the opportunity to take part in the comprehensive care plan review and revision.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy, and interviews for 1of 2 sampled residents (Resident #15) reviewed for ADL's, the facility failed to carry out necessary services to maintain good grooming/personal hygiene.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on clinical record review, review of facility policy and interviews for 1 of 4 sampled residents (Resident #314) reviewed for weight loss, the facility failed to ensure reweights were obtained after a significant weight loss was identified and failed to follow physician's orders related to weights.
Fire safety inspections
22 fire safety citations on file: 5 on January 29, 2026, 5 on March 27, 2024, 12 on November 19, 2021.
Every fire safety citation22 citations
- E Install corridor and hallway doors that block smoke.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Install an approved automatic sprinkler system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure proper usage of power strips and extension cords.
- E Provide a written emergency evacuation plan.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Provide properly protected cooking facilities.
- D Install corridor and hallway doors that block smoke.
- D Have proper medical gas storage and administration areas.
- F Establish staff and initial training requirements.
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Install corridor and hallway doors that block smoke.
- F Provide a written emergency evacuation plan.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Provide properly protected cooking facilities.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.54 | 3.73 | 3.86 |
| Registered nurses | 0.53 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.20 | 3.37 | 3.42 |
| Nurse aides | 2.11 | ||
| Licensed practical nurses | 0.90 | ||
| Nursing staff turnover (share who left in a year) | 44.9% | 37.4% | 45.8% |
| Registered nurse turnover | 57.1% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.20 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.69 on weekdays and 3.20 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.83 in April to June 2025 to 3.54 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.54 | 0.53 | 3.69 | 3.20 | 1.6% | 0 of 90 | 122 |
| Oct to Dec 2025 | 3.69 | 0.52 | 3.88 | 3.21 | 0.0% | 0 of 92 | 122 |
| Jul to Sep 2025 | 3.80 | 0.62 | 3.99 | 3.31 | 0.0% | 0 of 92 | 120 |
| Apr to Jun 2025 | 3.83 | 0.66 | 4.00 | 3.40 | 0.0% | 0 of 91 | 122 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.9 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.2 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.7 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.7 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.3 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.2 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.2 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 25.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.3 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.1 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.2 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT GROTON REGENCY LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Ct Opcos LLC | 5% or greater direct ownership interest | Organization | 100% | 09/01/2021 |
| PC Wta Opco Holdco LLC | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Hoch, Robert | W-2 managing employee | Individual | 09/01/2021 | |
| Stein, Shalom | Corporate officer | Individual | 09/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on January 29, 2026: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on January 29, 2026: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on November 7, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on January 29, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.20 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Fairview Groton, 2.7 mi · 4 of 5 stars · 17 citations
- Beechwood Health & Rehabilitation Center New London, 3.4 mi · 4 of 5 stars · 23 citations
- Harbor Village North Health and Rehabilitation Cen New London, 3.4 mi · 1 of 5 stars · 47 citations
- Mystic Healthcare & Rehabilitation Center, LLC Mystic, 3.7 mi · 1 of 5 stars · 41 citations
- Apple Rehab Mystic Mystic, 4.1 mi · 2 of 5 stars · 32 citations
- New London Sub-Acute and Nursing Waterford, 4.5 mi · 1 of 5 stars · 82 citations
- Pendleton Rehabilitation and Nursing Center Mystic, 5 mi · 5 of 5 stars · 32 citations
- Avalon Health Care Center at Stoneridge Mystic, 5.2 mi · 5 of 5 stars · 7 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Groton Regency's Medicare star rating?
- CMS rates Complete Care at Groton Regency 5 out of 5 stars overall, with 4 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Groton Regency get at its last inspection?
- 6 health deficiencies at the standard inspection on January 29, 2026. The Connecticut average is 13.4.
- Has Complete Care at Groton Regency been fined?
- CMS lists no fines in the last three years.
- Does Complete Care at Groton Regency accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Groton Regency?
- CMS lists 5 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT GROTON REGENCY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.