Home / Connecticut / New London
Harbor Village North Health and Rehabilitation Cen
78 Viets St. Extension, New London, CT 06320 · Southeastern Ct County · (860) 447-1416
128 certified beds, about 119 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1971
CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075196 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 3, 2026, inspectors cited 20 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 47 health citations since December 2021, 2 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $68,933 in the last three years; the largest was $68,933, and the latest is dated March 3, 2026.
Nurses and nurse aides worked 3.19 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.62 of those hours.
32.3% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
412/21
110/23
112/23
106/24
1307/24
308/24
209/24
2003/26
204/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 47 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
1H
0I
Potential for more than minimal harm
26D
11E
2F
Potential for minimal harm
0A
5B
1C
April 6, 2026Complaint inspection · 2 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for accidents, the facility failed to ensure a licensed nurse remained with Resident #1 following an unresponsive episode of unknown origin and failed to ensure Resident #1 was kept in place and not moved until directed by the Nursing Supervisor following an unresponsive episode in the outside smoking area.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation/policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for accidents, the facility failed to ensure adequate supervision and the use of appropriate assistive devices to prevent accidents when staff did not follow the resident's mobility plan, did not have a wheelchair readily available, and did not follow established procedures during an emergency at a supervised smoking activity.
March 3, 2026Standard inspection, Complaint inspection · 20 citations
- H Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, review of the clinical records, and facility policies, the facility failed to prevent, identify, assess, and treat pressure ulcers/injuries in accordance with resident's needs and facility policy for 2 of 3 sampled residents (Resident #3 and Resident #11). Specifically, the facility did not complete timely risk assessments or comprehensive skin assessments; failed to implement and ensure staff adherence to required offloading/turning interventions; did not measure and monitor wounds after onset; and did not follow physician orders (including heel offloading and catheter anchoring). These failures resulted in actual harm: [...]
- G Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interviews, record and policy reviews for 1 of 4 sampled residents (Resident #3) reviewed for nutrition, the facility failed to initiate timely interventions to prevent ongoing significant weight loss.
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews, record, and policy reviews for 2 of 3 sampled residents (Resident #15 and Resident #40) reviewed for abuse, the facility failed to ensure a resident was free from physical abuse.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteF812 Kitchen Harbor TW finalBased on observations, staff interviews and review of facility documents, the facility failed to ensure expired food items were identified and appropriately discarded.
- E Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Inspectors wroteBased on interviews and facility documentation during a review of the Infection Control Program, the facility failed to ensure the Registered Nurse overseeing the Infection Prevention Licensed Practical Nurse had an Infection Preventionist specialized training certificate.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on interviews, review of the clinical record, and facility policy for 1 of 3 sampled residents (Resident #97) reviewed for smoking, the facility failed to provide access to the smoking activity per the residents choice.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interviews, review of the clinical record and policy for 1 of 4 sampled residents (Resident #3), reviewed for nutrition, the facility failed to notify the provider of a severe weight loss of 13.5 pounds in 6 months.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews, review of the clinical record, facility documentation, and policy for 1 of 3 sampled residents, (Resident #47) reviewed for abuse, the facility failed to report an injury of unknown origin to the State Agency.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interviews, review of the clinical record, facility documentation, and facility policy for 1 of 3 residents, (Resident #47) reviewed for abuse, the facility failed to thoroughly investigate an injury of unknown origin.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, interviews, record and policy reviews for 2 of 3 residents (Resident #40 and Resident #97) reviewed for smoking and 1 of 6 residents (Resident #51) reviewed for accidents, the facility failed to perform assessments per the facility policy.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on interviews, observations, review of clinical records and policy for 2 of 3 residents (Resident #8 and #93) reviewed for respiratory care, the facility failed to ensure a resident receiving oxygen had a physician's order for oxygen and failed to ensure oxygen administration was set according to the physician order.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observations, reviews of the clinical record, policy and interviews for the only sampled resident (Resident #1) reviewed for hemolytic treatment, the facility failed to ensure a physician ordered fluid restriction was maintained.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews and policy review, the facility failed to ensure medications were stored according to professional standards and that controlled substance narcotic medications were double locked per the requirement.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on interviews, review of clinical records, and policy for the only sampled resident, (Resident #10) reviewed for dental, the facility failed to follow up on a request for upper-level denture replacement for a resident with Medicaid insurance.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of the clinical record, facility policy and interviews for 1 of 3 residents (Resident #11) reviewed for pressure ulcers, the facility failed to perform hand hygiene while performing a dressing change and after cleaning a glucometer.
- C Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Inspectors wroteBased on observations, interviews, and review of policy, the facility failed to ensure access to state survey results.
- B Honor the resident's right to organize and participate in resident/family groups in the facility.
Inspectors wroteBased on interviews during the Resident Council meeting, and review of facility policy, the facility failed to consistently deliver mail on Saturdays.
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for 5 of 5 sampled residents (Resident #8, Resident #16, Resident #23, Resident #30 and Resident #62) reviewed for Preadmission Screening and Resident Reviews (PASRR) the facility failed to code the Minimum Data Set (MDS) assessment correctly.
- B Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for 1 of 5 residents (Resident #30) reviewed for Preadmission Screening and Resident Reviews (PASRR), the facility failed to complete a level 2 PASSR after 180-day exemption was expired.
- B Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, staff interviews, review of the clinical record, and facility policy for 1 of 6 residents (Resident #7) reviewed for accidents, the facility failed to implement a fall risk care plan intervention.
September 19, 2024Complaint inspection · 2 citations
- E Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for five (5) of five (5) residents (Residents #1, 2, 3, 4 and 5) reviewed for resident-to-resident abuse, the facility failed to complete a full investigation regarding resident-to-resident abuse.
- E Provide medically-related social services to help each resident achieve the highest possible quality of life.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 5 (five) of 5 (five) residents (Residents #1, 2, 3, 4 and 5) reviewed for resident-to-resident abuse, the facility failed to ensure that the residents were provided social services support timely after resident-to-resident abuse occurred within the facility.
August 12, 2024Complaint inspection · 3 citations
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of ten residents (Resident #3) reviewed for abuse, the facility failed to ensure the resident was free from mistreatement.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of clinical records, interviews, and facility documents for one (1) of three (3) residents (Resident #9) reviewed for abuse, the facility failed to complete close observation checks in accordance with physician's orders.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two residents (Resident #2 and Resident #4) reviewed for behavioral health, the facility failed to ensure resident behaviors were monitored and accurately reflect the behaviors that were exhibited.
July 9, 2024Standard inspection · 13 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, review of facility policy, and interviews, the facility failed to ensure that the kitchen was kept in a clean and sanitary manner and failed to discard expired foods.
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, facility documentation review, facility policy review, and interviews, the facility failed to follow through a resolution after identifying an issue during environmental rounds and failed to maintain a clean laundry area.
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two of three sampled residents (Resident #16 and Resident #43) reviewed for significant change in condition, the facility failed to notify the physician when the residents experienced a significant changes in condition.
- E Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on observations, review of clinical records, review of the facility assessment and interviews for thirty-eight sampled residents (R#2, R#9, R#10, R#15, R#23, R#25, R#26, R#28, R#31, R#33, R#41, R#45, R#53, R#60, R#65, R#68, R#71, R#73, R#74, R#75, R#76, R#81, R#82, R#83, R#89, R#91, R#92, R#94, R#95, R#98, R#101, R#102, R#103, R#105, R#106, R#108, R#112 & R#318) residing on the secured dementia unit (South unit) of the total census of 115, the facility failed to assess, care plan, demonstrate that the secured unit was the least restrictive setting, and obtain consents for residents who were selected to reside on the secured unit.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, review of the clinical record, and interviews for one sampled resident (Resident #39) reviewed for activities of daily living, the facility failed to provide the necessary services to maintain good grooming and personal care related to toenail care.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, interview, and review of facility policy for two of two sampled residents, (Resident #20) reviewed for food, the facility failed to provide food that was prepared in a manner to conserve nutritive value and in a palatable manner.
- E Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observations, review of facility documentation and interviews for resident rooms #'s 15, 18, 20, 26 and the hallway in the Northeast wing of the facility, the facility failed to ensure the environment was free of pests, specifically flies and fruit flies and the facility failed to ensure the kitchen food storage environment was free from visible signs of rodent infestation.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, review of facility policy, and interviews for one sampled resident (Resident #33) reviewed for dignity, the facility failed to provide care and speak to the resident in a dignified manner.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interviews, and review of facility policy for one of one sampled resident, (Resident #33) observed for personal care, the facility failed to provide privacy for the resident while receiving care.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two of three residents (Resident #16 and Resident #43) reviewed for change in condition and change in weight, the facility failed to consistently monitor and assess residents for worsening health condition and failed to assess a significant weight gain.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record review, review of facility policy and interviews for two of five sampled residents (Residents #14 & #33) reviewed for unnecessary medication, the facility failed to implement pharmacy review recommendations.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interview for one of two sampled residents (Resident #111) reviewed for Medication Administration, the facility failed to ensure a medication error rate of less than 5%.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, review of facility policy and interviews for one sampled resident (Residents #14) the facility failed to ensure medical records were readily accessible and complete.
June 12, 2024Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for two of four residents (Resident #1 and Resident #2) reviewed for abuse, the facility failed ensure the resident was free from mistreatment.
December 13, 2023Complaint inspection · 1 citation
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy, and staff interviews for one of three sampled residents (Resident #1) who were dependent on staff for toilet use, the facility failed to ensure incontinent care was provided at the time the resident voiced the need for care and every two (2) to four (4) hours in accordance with the care plan.
October 27, 2023Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure the plan of care was updated after a fall.
December 20, 2021Standard inspection · 4 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, review of facility policy and interviews for one of four residents (Resident #70) reviewed for accidents, the facility failed revise and implement an intervention from the resident's care plan following a fall.
- D Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Inspectors wroteBased on clinical record and interview for one of two residents reviewed for discharge (Resident #114), the facility failed to ensure the resident received documentation regarding medications last administered in the facility post discharge and failed to notify the primary physician the resident had left Against Medical Advice.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review and interview for one of one of two sampled resident reviewed for discharge (Resident # 113), the facility failed to ensure the resident's Registered Nurse Pronouncement (RNP) physician's orders had a date and was within accordance to professional standards per facility practice.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on review of the clinical record, review of facility policy and interviews for one resident (Resident #70) reviewed for respiratory care, the facility failed to change the resident's oxygen tubing per facility policy and practice.
Fire safety inspections
12 fire safety citations on file: 8 on July 9, 2024, 3 on December 20, 2021, 1 on July 17, 2019.
Every fire safety citation12 citations
- K Have approved installation, maintenance and testing program for fire alarm systems.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Install an approved automatic sprinkler system.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install properly constructed and protected linen or trash chutes.
- D Meet requirements for the installation and maintenance of electrical systems.
- E Have exits that are accessible at all times.
- D Install smoke barrier doors that can resist smoke for at least 20 minutes.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Install properly constructed and protected linen or trash chutes.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 3, 2026 | Fine | $68,933 |
| June 12, 2024 | Payment Denial | 28 days from September 12, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.19 | 3.73 | 3.86 |
| Registered nurses | 0.62 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.98 | 3.37 | 3.42 |
| Nurse aides | 2.01 | ||
| Licensed practical nurses | 0.56 | ||
| Nursing staff turnover (share who left in a year) | 32.3% | 37.4% | 45.8% |
| Registered nurse turnover | 50.0% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.55 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.28 on weekdays and 2.98 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.21 in April to June 2025 to 3.20 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.20 | 0.62 | 3.28 | 2.98 | 0.0% | 0 of 90 | 119 |
| Oct to Dec 2025 | 3.16 | 0.60 | 3.25 | 2.93 | 0.2% | 0 of 92 | 121 |
| Jul to Sep 2025 | 3.12 | 0.56 | 3.20 | 2.92 | 1.1% | 0 of 92 | 117 |
| Apr to Jun 2025 | 3.21 | 0.62 | 3.28 | 3.03 | 0.4% | 0 of 91 | 118 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 20.7 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.9 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.3 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 12.8 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.4 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 33.3 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.2 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.9 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.5 | 1.8 |
Owners and operators
Legal business name: WV-CROSSINGS EAST LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Wachusett Ventures LLC | Direct ownership interest | Organization | 02/29/2016 | |
| Wakefield Capital LLC | Indirect ownership interest | Organization | 06/07/2016 | |
| Dennehy, Raymond | Indirect ownership interest | Individual | 02/29/2016 | |
| Kirchick, Joel | Indirect ownership interest | Individual | 02/28/2017 | |
| Vera, Steven | Indirect ownership interest | Individual | 02/29/2016 | |
| Wachusett Ventures LLC | Operational/managerial control | Organization | 03/01/2016 | |
| Antico, Joan | Operational/managerial control | Individual | 05/12/2024 | |
| Baude, Collin | Operational/managerial control | Individual | 01/06/2025 | |
| Cabot, Melissa | Operational/managerial control | Individual | 09/23/2024 | |
| Dennehy, Raymond | Operational/managerial control | Individual | 03/01/2016 | |
| Ellis, Sharon | Operational/managerial control | Individual | 02/07/2019 | |
| Gray, Kimberly | Operational/managerial control | Individual | 12/23/2019 | |
| Johnson, Brooke | Operational/managerial control | Individual | 08/28/2023 | |
| Lopatosky, Joseph | Operational/managerial control | Individual | 02/28/2017 | |
| Marsh, Caitlyn | Operational/managerial control | Individual | 03/10/2025 | |
| Murphy, Marsha | Operational/managerial control | Individual | 01/27/2025 | |
| Ozcakar, Bulent | Operational/managerial control | Individual | 01/01/2025 | |
| Spencer, Daniel | Operational/managerial control | Individual | 05/23/2024 | |
| Vera, Steven | Operational/managerial control | Individual | 03/01/2016 | |
| Wachusett Ventures LLC | Adp of the SNF | Organization | 11/24/2025 | |
| Antico, Joan | Adp of the SNF | Individual | 05/12/2024 | |
| Ellis, Sharon | Adp of the SNF | Individual | 02/07/2019 | |
| Gray, Kimberly | Adp of the SNF | Individual | 12/23/2019 | |
| Johnson, Brooke | Adp of the SNF | Individual | 08/19/2025 | |
| Lopatosky, Joseph | Adp of the SNF | Individual | 02/28/2017 | |
| Marsh, Caitlyn | Adp of the SNF | Individual | 03/10/2025 | |
| Ozcakar, Bulent | Adp of the SNF | Individual | 08/19/2025 | |
| Vera, Steven | Adp of the SNF | Individual | 03/01/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 15 problems in this area, most recently on April 6, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on April 6, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 7 problems in this area, most recently on March 3, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on March 3, 2026: "Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.98 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Beechwood Health & Rehabilitation Center New London, 0.7 mi · 4 of 5 stars · 23 citations
- New London Sub-Acute and Nursing Waterford, 1.1 mi · 1 of 5 stars · 82 citations
- Fairview Groton, 2 mi · 4 of 5 stars · 17 citations
- Civita Care Bayview Waterford, 3.4 mi · 1 of 5 stars · 44 citations
- Complete Care at Groton Regency Groton, 3.4 mi · 5 of 5 stars · 21 citations
- Greentree Manor Nursing and Rehabilitation Center Waterford, 3.5 mi · 1 of 5 stars · 86 citations
- Mystic Healthcare & Rehabilitation Center, LLC Mystic, 7 mi · 1 of 5 stars · 41 citations
- Bride Brook Rehabilitation & Nursing Center Niantic, 7.4 mi · 5 of 5 stars · 11 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Harbor Village North Health and Rehabilitation Cen's Medicare star rating?
- CMS rates Harbor Village North Health and Rehabilitation Cen 1 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Harbor Village North Health and Rehabilitation Cen get at its last inspection?
- 20 health deficiencies at the standard inspection on March 3, 2026. The Connecticut average is 13.4.
- Has Harbor Village North Health and Rehabilitation Cen been fined?
- Yes. CMS lists 1 fine totaling $68,933 in the last three years.
- Does Harbor Village North Health and Rehabilitation Cen accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Harbor Village North Health and Rehabilitation Cen?
- CMS lists 28 owners and managers. Legal business name: WV-CROSSINGS EAST LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.