Home / Connecticut / Waterford
New London Sub-Acute and Nursing
90 Clark Lane, Waterford, CT 06385 · Southeastern Ct County · (860) 442-0471
120 certified beds, about 96 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1967
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075158 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 27, 2025, inspectors cited 30 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 82 health citations since December 2019, 10 were rated as actual harm or immediate jeopardy to residents (7 immediate jeopardy).
CMS lists 4 fines totaling $172,564 in the last three years; the largest was $96,604, and the latest is dated April 22, 2026.
Nurses and nurse aides worked 3.61 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.
42.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 82 health citations on file.
April 22, 2026Complaint inspection · 10 citations
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policies, and staff interviews, for one (1) of three (3) sampled residents reviewed for abuse (Resident #8), the facility failed to protect a resident from abuse when staff failed to implement interventions for a roommate (Resident #7) with known, escalating aggressive and delusional behaviors, resulting in Immediate Jeopardy to resident health and safety. Specifically, despite documented behavioral episodes beginning on 4/3/26 - including agitation, yelling, paranoia, combativeness, and medication refusals - the facility failed to develop a behavior care plan or a care plan addressing medication refusals for Resident #7. [...]
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for two (2) of five (5) sampled residents (Resident #1 and #2) reviewed for accident hazards, the facility failed to ensure residents received altered texture diets consistent with physician's orders and International Dysphagia Diet Standardization Initiative (IDDSI) guidelines and were provided supervision during meals as required for residents with dysphagia, creating a choking hazard. Specifically, on 3/19/26 at approximately 1:00 PM, Resident #1, who had diagnoses of dementia and dysphagia who required supervision during meals and was ordered an IDDSI Level 6 diet, was served and consumed a peanut butter and jelly sandwich that was not ordered and not consistent with the prescribed diet. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for two (2) of three (3) sampled residents (Residents #1 and #7) reviewed for accidents and incidents, the facility failed to ensure timely physician notification following significant changes in resident condition and behavioral incidents requiring medical and psychiatric evaluation. For Resident #1, the facility failed to notify the on-call provider or Medical Director following a choking incident requiring the Heimlich maneuver. For Resident #7, the facility failed to notify the provider regarding omitted medications, refusal of as needed medication, escalating behaviors and a behavioral incident involving Resident #7 entering and remaining in another resident's bed despite multiple unsuccessful staff redirection attempts.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #8) reviewed for abuse, the facility failed to ensure the state agency was notified within two (2) hours of an abuse allegation.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for modified texture diets, the facility failed to revise the Resident Care Plan (RCP) to identify physician-ordered one-to-one feeding assistance following a choking incident resulting in Resident #1 not being provided one-to-one feeding assistance for meals per physician's order and for one (1) of three (3) residents (Resident #7) reviewed for behaviors, the facility failed to develop an RCP for ongoing behaviors, agitation, and repeated care refusals.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #8) reviewed for abuse, the facility failed to ensure a pain assessment was completed following injuries sustained from a resident to resident incident and failed to ensure Resident #8 was offered or administered as needed pain relief medication when the injuries were identified prior to hospital transfer.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #7) reviewed for behaviors, the facility failed to ensure behavioral symptoms were identified and managed to prevent escalation. Specifically, this failure included the failure to document ineffective interventions, reapproach and administer medication for anxiety, restlessness or agitation, and implement effective interventions for ongoing yelling, paranoia, agitation and wandering behaviors prior to an altercation with another resident.
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for two (2) of eleven (11) sampled residents (Residents #11 and #12) reviewed for laboratory testing, the facility failed to ensure abnormal laboratory results were documented as reviewed with the provider and that a follow up assessment of the resident was completed by the nursing supervisor per policy.
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for two (2) of five (5) residents (Residents #1 and #2) reviewed for modified texture diets, the facility failed to ensure residents received prescribed diets per physician's orders and the diet manual per International Dysphagia Diet Standardization Initiative (IDDSI) guidelines and failed to ensure staff were competent in the IDDSI modified texture diets.
- B Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for six (6) of six (6) sampled residents (Residents #8, 13, 14, 15, 16 and 17) reviewed for comprehensive assessments, the facility failed to ensure the resident comprehensive assessments were completed within fourteen (14) days of the Assessment Reference Date (ARD) as required.
February 6, 2026Complaint inspection · 4 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation/policies, and interviews, for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to ensure the environment was free from accident hazards when a bathroom grab bar used for transfers dislodged from the wall, resulting in a fall and subsequent rib fractures.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews, for two (2) of five (5) sampled residents (Resident #1 and Resident #2) reviewed for a safe and sanitary environment, the facility failed to ensure Resident #1 received care in a safe environment when a bathroom grab bar detached from the wall during use, resulting in a fall and rib fractures, and failed to ensure Resident #2 was provided a sanitary sleeping environment when the resident's mattress had a urine odor.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on clinical record review, facility documentation/policy and interviews, for one (1) of five (5) sampled residents (Resident #2) reviewed for grievances, the facility failed to ensure complaints/concerns reported by a resident representative were documented in the grievance log, investigated, and resolved in writing in accordance with the facility's grievance policy.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one (1) of five (5) sampled residents (Resident #2) reviewed for respiratory care, the facility failed to ensure Resident #2 who had a physician's order for oxygen was receiving oxygen as ordered.
August 21, 2025Complaint inspection · 8 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for three (3) of seven (7) sampled residents (Residents #1, #2 and #6) who were reviewed for medication administration, the facility failed to ensure the residents received scheduled anti-anxiety medication, narcotic pain medication, or both for agitation and comfort as prescribed by the physician. The failures resulted in the finding of Immediate Jeopardy.
- H Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one (1) of seven (7) sampled residents (Residents #1) reviewed for medication administration, the facility failed to follow up with the pharmacy services to ensure new medication orders were filled and standing orders were refilled prior to exhausting the supply.
- E Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for three (3) of seven (7) sampled residents (Residents #1, #2 and #6) who were reviewed for medication administration, the facility failed to notify the provider of medication omissions when the medications were not available.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on review of facility documentation, facility policy and interviews for two (2) of five (5) nurse aides reviewed for performance evaluations, the facility failed to ensure annual performance evaluations were completed.
- E Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on review of facility documentation, facility policies, and interviews for facility QAPI review, the facility failed to maintain compliance with deficiencies previously cited.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for one (1) of three (3) sampled residents (Resident #3) who were reviewed for an allegation of physical abuse, the facility failed to ensure the resident was supervised when ambulating within the facility per the plan of care to prevent a resident-to-resident altercation.
- D Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies, and interviews, the facility failed to ensure the facility administered its resources effectively and to ensure effective administrative oversight of staff and resident care to maintain the highest practicable physical, mental and psychosocial well-being of residents.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for two (2) of three (3) sampled residents (Residents #1 and #2) reviewed for medication administration, the facility failed to ensure complete and accurate documentation of medications in the Medication Administration Record (MAR).
June 30, 2025Complaint inspection · 6 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for eleven (11) of thirteen (13) residents (Resident #1, 2, 4, 5, 6, 7, 8, 9, 12, 13 and 14) reviewed for medication administration, the facility failed to ensure that diabetic, cardiac, anti-seizure, pain and behavioral medications were administered timely per physician's orders. These failures resulted in a finding of Immediate Jeopardy.
- E Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of clinical records, facility documentation and interviews for eleven (11) of eleven (11) residents (Resident #14, #15, #16, #17, #18, #19, #20, #21, #22, #23, and #24) reviewed for physician's orders, the facility failed to ensure residents' orders were reviewed and signed by the physician monthly.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of the clinical record, facility policy and interviews for one (1) of eleven (11) residents (Resident #1) reviewed for medication administration, the facility failed to ensure the provider was notified of a change in condition when it was identified that the resident was having difficulty swallowing.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for two (2) of four (4) residents (Resident #4 and #7) reviewed for neglect, the facility failed to ensure allegations of neglect were reported to the State Agency timely.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for two (2) of four (4) residents (Resident #4 and #7) reviewed for neglect, the facility failed to ensure an investigation was completed timely and thoroughly following an allegation of neglect.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policy and interviews for one (1) of four (4) sampled residents (Resident #3) who had an order for a leave of absence with a responsible party only and had left the facility without informing the staff, the facility failed to ensure the front entrance door was secured or monitored to prevent the resident from leaving the facility unattended.
March 27, 2025Standard inspection · 30 citations
- K Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, review of the clinical records, facility documentation, facility policy, and interviews for 22 of 40 residents (Resident #3, Resident #9, Resident #12, Resident #18, Resident #27, Resident #31, Resident #33, Resident #42, Resident #45, Resident #49, Resident #56, Resident #59, Resident #61, Resident #63, Resident #67, Resident #68, Resident #69, Resident #72, Resident # 74, Resident #78, Resident #81, Resident #92) reviewed during a tour of the secured memory unit, the facility failed to ensure the 5 Rights of medication administration, and professional standards of practice, were adhered to during the administration of medications. These failures resulted in the finding of Immediate Jeopardy.
- K Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, review of the clinical records, facility documentation, facility policy and interviews for 22 of 40 residents (Resident #3, Resident #9, Resident #12, Resident #18, Resident #27, Resident #31, Resident #33, Resident #42, Resident #45, Resident #49, Resident #56, Resident #59, Resident #61, Resident #63, Resident #67, Resident #68, Resident #69, Resident #72, Resident # 74, Resident #78, Resident #81, Resident #92) reviewed during a tour of the secured memory unit, the facility failed to ensure safe medication administration practices during the morning medication pass. These failures resulted in the finding of Immediate Jeopardy. [...]
- J Respond appropriately to all alleged violations.
Inspectors wroteBased on observations, interviews, review of the clinical record, facility documentation, and facility policy for 1 of 6 residents, (Resident #43) reviewed for abuse, the facility failed to thoroughly investigate an allegation of abuse, failed to remove the staff member from the schedule following the allegation, and once the allegation was substantiated by the State Agency again failed to remove the staff member from the schedule to ensure the residents were protected from abuse. These failures resulted in the finding of Immediate Jeopardy.
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interviews, clinical record reviews, facility documentation, and facility policy for 3 of 6 sampled residents, (Resident #43, Resident #42, and Resident #84) reviewed for abuse, for Resident #43, the facility failed to protect the residents' right to be free from physical abuse by staff, and for Resident #42 and Resident #84, the facility failed to protect the resident's right to be free from physical abuse by a resident.
- E Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Inspectors wroteBased on clinical record review, interviews, and review of facility policy for 1 of 2 sampled residents (Resident #43) reviewed for care planning, the facility failed to allow a resident to participate in Resident Care Conferences (RCC).
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, interviews, and review of facility policy for 6 of 6 sampled residents (Resident #2, Resident #7, Resident #43, Resident #70, Resident #79, and Resident #82) reviewed for dignity, the facility failed to provide clean bed and bath linens that were in good condition and in sufficient quantity for performing resident care tasks, and for the environment, the facility failed to ensure a safe and secured area on a locked, memory care unit.
- E Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Inspectors wroteBased on observations, review of the clinical records, facility policy, and interviews for 11 of 40 sampled residents (Resident #12, Resident #23, Resident #33, Resident #39, Resident #45, Resident #50, Resident #57, Resident #59, Resident #84, Resident #92 and Resident #254) reviewed for a placement on a secured memory care unit, the facility failed to identify the clinical criteria for the unit, failed to document the resident or representative was included in the decision for placement on the unit, failed to ensure a physician order for placement on the unit, failed to assess for initial placement on the unit, failed to reassess for continued appropriate placement on the unit, and failed to document that information for independent egress had been provided.
- E Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, clinical record reviews, facility documentation, facility policy and interviews for 4 of 6 sampled residents (Resident #42, Resident #43, Resident #45, and Resident #84) reviewed for abuse for Resident #84 and #42, and Resident #84 and #45, the facility failed to ensure resident to resident physical mistreatment was reported to state protective services, for Resident #84 and Resident #43, the facility failed to report resident to resident physical mistreatment to state protective services and failed to report the allegation timely to the state agency, and for Resident #43 for a staff to resident allegation of physical mistreatment, failed to report the allegation to state protective services and failed to report the allegation to the state agency.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, review of clinical records, facility documentation, facility policy, and interviews for 2 of 3 sampled residents (Resident #20 and Resident #47) reviewed for medication administration, the facility failed to ensure that the medication error rate was less than 5% and for 1 of 5 sampled units, Pavillion Unit, for Residents #1, #24, #37, #79, #65, #60, #45, #72, #31, #78, and # 27, the facility failed to ensure medications were administered at the correct time per the physician's orders.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on tour of the Dietary Department, staff interview and facility policy, the facility failed to ensure kitchen equipment was maintained in sanitary manner, failed to ensure open food items were dated to include dates opened/expired/use by, and failed to recheck temperatures of a resident's reheated food.
- E Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on interviews, record review, and policy review, the facility failed to provide all staff with abuse and neglect training and failed to develop staff training for abuse that included federal components for abuse education.
- E Provide training in compliance and ethics.
Inspectors wroteBased on interviews, facility documentation review, and facility policy, the facility failed to develop a compliance and ethics program and failed to provide staff with compliance and ethics training.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on observations, interviews, review of the clinical record, facility documentation, and facility policy for 3 of 6 residents, (Resident #42, Resident #43, and Resident #84) reviewed for abuse, for Resident #42 and #84, the facility failed to ensure that a resident-to-resident altercation, and for Resident #43 that a staff-to-resident altercation, involving physical mistreatment was properly reported according to policies, failed to implement policies to ensure a resident was protected from abuse, and failed to establish abuse procedures for coordination with the Quality Assurance and Performance Improvement (QAPI) program.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 5 sampled residents (Resident #59) reviewed for unnecessary medications, the facility failed to review and revise the Resident Care Plan (RCP).
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, review of the clinical record, facility documentation, and facility policy for 1 of 3 residents (Resident #4) reviewed for pressure ulcers, the facility failed to turn and reposition a resident with a pressure ulcer according to the physician's order.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, review of the clinical record, facility policy, and interviews for 1 of 2 sampled residents (Resident #39) reviewed for positioning and mobility, the facility failed to ensure a pelvic positioning belt was applied per the physician's order.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 sampled residents (Resident #57) reviewed for accidents and hazards, the facility failed to provide an assistive device and supervision with ambulation per the physician's order for a resident who was a high fall risk and for 1 of 3 sampled residents (Resident #84) reviewed for dementia care, the facility failed to provide supervision with ambulation at mealtime per the physician's order for a resident with dementia and dysphagia.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on interviews, record review, and facility policy for 1 of 3 sampled residents (Resident #96) reviewed for pressure ulcers, the facility failed to provide adequate hydration to a resident with a potential for a fluid deficit.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for the only sampled resident (Resident #50) reviewed for respiratory care, the facility failed to ensure a physician's order was in place when administering continuous oxygen.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observations, review of the clinical record, facility policy, and interviews for the only sampled resident, (Resident #66), reviewed for hemolytic treatment, the facility failed to ensure appropriate communication occurred between the hemolytic treatment center and the facility.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observations and interviews for 2 of 6 sampled residents reviewed for accidents (Resident #57 and Resident #84), the facility failed to ensure staff competency related to electronic medical record (EMR) use.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interviews for the only sampled resident (Resident #66) reviewed for hemolytic treatments, the facility failed to provide appropriate packaging for medication being sent with a resident for hemolytic treatments and failed to assess a resident for self-administration of medication. Additionally, the facility failed to ensure narcotic keys for the medication cart were safely kept with the charge nurse, failed to ensure bimonthly narcotic audits were conducted, and failed to ensure narcotics for destruction in the Director of Nursing (DNS) office were stored appropriately.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 11 sampled residents (Resident #48) observed in the east dining area during meals, the facility failed to provide adaptive equipment as identified on the meal ticket.
- D Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Inspectors wroteBased on observation, clinical record review, facility documentation, facility policy, and interviews, the facility failed to administer its resources effectively and to ensure timely and effective administrative oversight of staff and resident care to maintain the highest practicable physical, mental and psychosocial well-being of residents.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, clinical record review, review of facility policy, and interviews for 1 of 3 sampled residents (Resident #4) reviewed for pressure ulcers, the facility failed to ensure appropriate Personal Protective Equipment (PPE) was worn prior to personal care, for 1 of 5 sampled resident units (for Resident #96, Resident #404, and Resident #407) reviewed for infection control practices, for Resident #96, failed to implement the appropriate precautions for an active Multi-Drug Resistant Organism (MDRO) and failed to perform appropriate hand hygiene during wound care for Resident #404, failed to ensure appropriate PPE was worn upon entering the resident's room and failed to implement appropriate precautions for an active MDRO, and for Resident #407 failed to ensure appropriate hand washing for a resident with an active MDRO.
- C Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Inspectors wroteBased on interviews, record reviews, and the facility assessment, the facility failed to provide facility staff with behavioral health education as identified on the annual assessment.
- B Assure the security of all personal funds of residents deposited with the facility.
Inspectors wroteBased on review of the facility's Personal Funds Account, review of facility documentation, facility policy and interviews, the facility failed to ensure necessary coverage through a surety bond for the Resident Trust Accounts.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observations, clinical record review, review of facility policy, and interviews for 2 of 6 sampled residents (Resident #43 and Resident #46) for Resident #43 reviewed for abuse and Resident #46 reviewed for falls, the documentation failed to correctly reflect actual events.
- B Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on staff interviews, facility policy, and documentation reviewed for the facility Quality Assurance Improvement Plan (QAPI), the facility failed to include the Infection Preventionist in the Quality Assessment and Assurance (QAA) meetings.
- B Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Inspectors wroteBased on interviews, facility documentation review, and facility policy, during the extended survey, the facility failed to provide staff with mandatory training on the QAPI program or how to communicate concerns, problems or opportunities for improvement.
January 13, 2025Complaint inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for accidents, the facility failed to ensure the resident was safely transferred in the mechanical lift resulting in minor injuries on two (2) separate occasions.
November 21, 2023Complaint inspection · 2 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for one (1) of three (3) residents, (Resident #1), reviewed for wounds, the facility failed to ensure the resident care plan identified an actual skin impairment that required treatment.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record reviews, observations, facility documentation, facility policy and interviews for one (1) of three (3) residents, (Resident #1), who were reviewed for wounds, the facility failed to ensure a wound assessment or evaluation was completed for a resident who developed a skin impairment.
November 3, 2022Standard inspection · 15 citations
- E Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on clinical record review and interviews for one of one resident (Resident # 65) reviewed for dementia care, The facility failed to ensure that the resident and or the resident representative was informed in advance of the risk and benefits of a psychotropic medication and failed to obtain a consent before initiation of a psychotropic medication.
- E Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on clinical record review, review of facility documentation and interview for 1 of 2 sampled residents (Resident #36), the facility failed to provide evidence that recommendations were followed in accordance with professional standards.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation of the kitchen, review of facility documentation, facility policy review, and interviews, the facility failed to ensure the kitchen was maintained in a clean and sanitary manner and the facility failed to ensure the dishwasher water temperatures were consistently documented and failed to ensure food was handled in accordance with infection control standards.
- E Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on Facility Assessment review, facility documentation review and interviews, the facility failed to ensure that the Facility Assessment was updated yearly.
- E Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Inspectors wroteBased on facility documentation review, facility policy review and interviews, the facility failed to ensure the Medical Director consistently attended the quarterly QA meetings to maintain an effective and comprehensive Quality Assurance and Performance Improvement (QAPI) program.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of facility policy and interviews, the facility failed to document the completion of the legionella mitigation steps as per the facility plan and for 1 sampled resident ( Resident # 12) who utilized a urinary device, the facility failed to store the device in a bag to prevent the spread of infection and for 1 resident ( Resident # 35) who utilized oxygen, the facility failed to store the oxygen and label tubing in the manner that was sanitary and prevent the spread of infection and or 1 of 2 residents ( Resident # 54) reviewed for reviewed for Respiratory Care, the facility failed to ensure that appropriate infection control practices were followed for storage of respiratory equipment .
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record reviews, review of facility policy and interviews, the facility failed to obtain written signatures for consent or refusal of required vaccinations for 5 of 5 residents) reviewed for vaccinations (Resident #21, #25, #47, #63) and for (Resident #76 the facility failed to provide documentation of screening for eligibility and education provided for pneumococcal vaccination within accordance to facility practice and policy.
- E Keep all essential equipment working safely.
Inspectors wroteBased on facility documentation, facility policy and interviews, the facility failed to ensure essential kitchen equipment was maintained in safe working condition.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one resident (Resident # 54) reviewed for skin conditions, non-pressure, the facility failed to ensure that the care plan comprehensive and individualized with goals and interventions to reflected the resident's psoriasis skin condition.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record review, review of policy and staff interviews for 1 sample resident (Resident # 337) reviewed for infection, the facility failed to monitor the resident's Vancomycin trough level according to the professional standard when resident was receiving intravenous (IV) Vancomycin medication.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, review of facility policy and interviews, for 1 of 2 residents reviewed for pressure ulcers (Resident #76), the facility failed to consult the dietician regarding a new pressure area within 7 days per facility policy.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased clinical record review, facility policy and interviews for 1 resident (Resident # 14) reviewed for hospitalizations, the facility failed to obtain a physician order for an increase in oxygen therapy for a resident experiencing a change in condition according to standards of practice and facility policy.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record reviews, facility policy and interviews for one resident (Resident # 14) reviewed for hospitalizations, the facility failed to ensure a complete and accurate clinical record for a resident who experienced a change of condition and for one sampled resident ( Resident # 65), reviewed for dental, the facility failed to ensure the resident's dental visit was uploaded to the clinical record within accordance to facility practice.
- D Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on facility documentation review, facility policy review and interviews, the facility failed to maintain an effective, comprehensive, data driven Quality Assurance and Performance Improvement (QAPI) program.
- D Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on facility documentation review, facility policy review, and interviews the facility failed to ensure that the QAPI committee tracked, analyzed, and acted on data obtained.
December 20, 2019Standard inspection · 6 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, facility policy and interviews during the initial tour of the Dietary Department, the facility failed to discard expired refrigerated food and failed to ensure a sanitary environment.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on clinical record reviews, review of facility documentation, policy review, and interviews for one of three sampled residents (Resident #35) who was reviewed for an allegation of mistreatment, the facility failed to ensure the allegation of mistreatment was reported to the administrator and state agency at the time the incident occurred.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, a clinical record review, a review of the facility documentation, a review of the facility policy, and interviews for one sampled resident (Resident #75), the facility failed to consistently document intake and output for a resident who had a suprapubic catheter and received tube feedings, and for one sampled resident (Resident #85), the facility failed to appropriately label dressings following a dressing change.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record reviews, review of facility documentation, policy review, and interviews for one of three sampled residents (Resident #22) who was dependent on staff for transfers in and out of the bed via a mechanical lift, the facility failed to provide appropriate supervision of the mechanical lift to prevent an accident with an injury.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, a clinical record review, a review of facility documentation, staff interviews, and a review of facility the policy, for one sampled resident (Resident #6) reviewed for weight loss, the facility failed to implement dietary recommendations and/or failed to follow physician orders and/or failed to reweigh the resident in accordance with the facility policy.
- D Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observations, clinical record review, review of facility documentation, review of facility policy, and interviews for one sampled resident (Resident #85) reviewed for infections, the facility failed to identify a discrepancy in the measurement of a Percutaneously Inserted Central Catheter (PICC).
Fire safety inspections
25 fire safety citations on file: 4 on March 27, 2025, 9 on November 3, 2022, 12 on December 20, 2019.
Every fire safety citation25 citations
- D Meet other general requirements.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Have simulated fire drills held at unexpected times.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Install corridor and hallway doors that block smoke.
- F Have simulated fire drills held at unexpected times.
- D Have stairways and smokeproof enclosures used as exits that meet safety requirements.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Meet other general requirements that are deficient.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Meet requirements for the use of electrical equipment.
- E Install a fire alarm system that can be heard throughout the facility.
- D Develop Emergency Preparedness policies and procedures.
- D List the names and contact information of those in the facility.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Have exits that are accessible at all times.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install corridor and hallway doors that block smoke.
- D Have simulated fire drills held at unexpected times.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Ensure that testing and maintenance of electrical equipment is performed.
- D Have proper medical gas storage and administration areas.
- D Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 22, 2026 | Fine | $96,604 |
| February 6, 2026 | Fine | $14,505 |
| June 30, 2025 | Fine | $34,600 |
| March 27, 2025 | Fine | $26,855 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.61 | 3.73 | 3.86 |
| Registered nurses | 0.56 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.27 | 3.37 | 3.42 |
| Nurse aides | 2.20 | ||
| Licensed practical nurses | 0.85 | ||
| Nursing staff turnover (share who left in a year) | 42.6% | 37.4% | 45.8% |
| Registered nurse turnover | 52.4% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.04 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.75 on weekdays and 3.27 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.69 in April to June 2025 to 3.61 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.61 | 0.56 | 3.75 | 3.27 | 0.0% | 0 of 90 | 96 |
| Oct to Dec 2025 | 3.57 | 0.64 | 3.73 | 3.17 | 0.0% | 0 of 92 | 96 |
| Jul to Sep 2025 | 3.82 | 0.72 | 4.06 | 3.21 | 0.0% | 0 of 92 | 98 |
| Apr to Jun 2025 | 3.69 | 0.60 | 3.90 | 3.18 | 0.0% | 0 of 91 | 104 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 21.4 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.5 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.5 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.0 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.9 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.8 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.6 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 24.9 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.3 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.1 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.8 | 1.5 | 1.8 |
Owners and operators
Legal business name: 88 CLARK OPERATING LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Mirlis Children Trust | 5% or greater direct ownership interest | Organization | 100% | 02/01/2022 |
| Miller, John | W-2 managing employee | Individual | 06/30/2017 | |
| Mirlis, Eliyahu | Corporate officer | Individual | 02/01/2022 | |
| Rose, Nathan | Corporate officer | Individual | 02/01/2022 | |
| Rose, Nathan | Operational/managerial control | Individual | 02/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 21 problems in this area, most recently on April 22, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- When is the care plan meeting, and can family attend it?Inspectors cited 13 problems in this area, most recently on April 22, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 12 problems in this area, most recently on April 22, 2026: "Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 11 problems in this area, most recently on April 22, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.27 hours per resident per day, below the Connecticut average of 3.37.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Harbor Village North Health and Rehabilitation Cen New London, 1.1 mi · 1 of 5 stars · 47 citations
- Beechwood Health & Rehabilitation Center New London, 1.5 mi · 4 of 5 stars · 23 citations
- Civita Care Bayview Waterford, 2.4 mi · 1 of 5 stars · 44 citations
- Fairview Groton, 2.9 mi · 4 of 5 stars · 17 citations
- Greentree Manor Nursing and Rehabilitation Center Waterford, 3.3 mi · 1 of 5 stars · 86 citations
- Complete Care at Groton Regency Groton, 4.5 mi · 5 of 5 stars · 21 citations
- Bride Brook Rehabilitation & Nursing Center Niantic, 6.4 mi · 5 of 5 stars · 11 citations
- Mystic Healthcare & Rehabilitation Center, LLC Mystic, 8.1 mi · 1 of 5 stars · 41 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is New London Sub-Acute and Nursing's Medicare star rating?
- CMS rates New London Sub-Acute and Nursing 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did New London Sub-Acute and Nursing get at its last inspection?
- 30 health deficiencies at the standard inspection on March 27, 2025. The Connecticut average is 13.4.
- Has New London Sub-Acute and Nursing been fined?
- Yes. CMS lists 4 fines totaling $172,564 in the last three years.
- Does New London Sub-Acute and Nursing accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns New London Sub-Acute and Nursing?
- CMS lists 5 owners and managers. Legal business name: 88 CLARK OPERATING LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.