Home / Connecticut / Middlebury
Complete Care at Middlebury
778 Middlebury Rd, Middlebury, CT 06762 · Naugatuck Vly County · (203) 758-2471
58 certified beds, about 54 residents a day · For profit - Corporation · Medicare and Medicaid since 1967
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
3 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075146 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 20, 2025, inspectors cited 0 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 14 health citations since September 2021, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $12,735 in the last three years; the largest was $12,735, and the latest is dated September 19, 2025.
Nurses and nurse aides worked 3.84 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.73 of those hours.
50.7% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
309/21
1009/23
006/25
109/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
9D
1E
1F
Potential for minimal harm
0A
2B
0C
September 19, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for accidents, the facility failed to ensure the resident who required staff assistance for mobility, had leg rests applied on the wheelchair prior to pushing the wheelchair. The failure resulted in a fall with injury.
June 20, 2025Standard inspection · 0 citations
September 25, 2023Standard inspection · 10 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of facility documentation, review of facility policy, and interview, the facility failed to review the infection prevention control program policies and procedures at least annually, and failed to have a current list of communicable diseases that are reportable to the local and state health authorities and failed to maintain appropriate tracking for Multi-Drug Resistant Organisms (MDRO).
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on clinical record review, and interviews for one of five sampled resident (Resident #33) reviewed for unnecessary meds, the facility failed to ensure that physician ordered monitoring for orthostatic blood pressures and for bleeding were implemented.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, observations, facility policy review, and interviews for two sampled residents (Resident #12 and Resident #51) observed for dining, the facility failed to ensure that staff maintained a dignified dining experience by not standing while assisting residents to eat.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record review, facility policy review, and staff interviews for one sampled resident (Resident # 48) reviewed for advanced directives, the facility failed to ensure the monthly physician's orders reflected the resident's correct code status.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on review of facility documentation, facility policy, and interview, the facility failed to provide a system of records as well as receipt and disposition reconciliation for controlled medications.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on clinical record review, review of facility policy, and staff interviews for one of five sampled residents (Resident #33) reviewed for unnecessary medications, the facility failed to ensure a monthly pharmacy review of medications and failed to develop and maintain policies and procedures for the monthly drug regimen review.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, review of facility policy, and interview, the facility failed to store refrigerated medications appropriately.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of the clinical records, facility policy, facility documentation, and interview during a review of resident immunizations for two of five sampled residents (Resident #6 and Resident #47), the facility failed to offer and provide pneumococcal immunizations as required.
- B Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on facility documentation review and staff interviews for one of three nurse aides (NA #3), the facility failed to complete an annual performance evaluation.
- B Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on facility documentation review and staff interviews, the facility failed to ensure the facility assessment was reviewed and updated annually.
September 15, 2021Standard inspection · 3 citations
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, review of facility documentation and interview, the facility failed to ensure that resident room walls were free of damage and well maintained.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and interviews for 1 sampled resident (Resident #6) reviewed for unnecessary meds, the facility failed to transcribe a physician order to the following month's [NAME].
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, review of facility documentation and interviews, the facility failed to follow infection control standards for donning and doffing face masks.
Fire safety inspections
4 fire safety citations on file: 3 on June 20, 2025, 1 on September 25, 2023.
Every fire safety citation4 citations
- D Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- D Install corridor and hallway doors that block smoke.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| September 19, 2025 | Fine | $12,735 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.84 | 3.73 | 3.86 |
| Registered nurses | 0.73 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.49 | 3.37 | 3.42 |
| Nurse aides | 2.29 | ||
| Licensed practical nurses | 0.81 | ||
| Nursing staff turnover (share who left in a year) | 50.7% | 37.4% | 45.8% |
| Registered nurse turnover | 70.6% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.08 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.98 on weekdays and 3.49 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.80 in April to June 2025 to 3.84 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.84 | 0.73 | 3.98 | 3.49 | 0.0% | 0 of 90 | 54 |
| Oct to Dec 2025 | 3.78 | 0.73 | 3.92 | 3.44 | 0.0% | 0 of 92 | 54 |
| Jul to Sep 2025 | 3.92 | 0.76 | 4.08 | 3.51 | 0.0% | 0 of 92 | 54 |
| Apr to Jun 2025 | 3.80 | 0.84 | 3.99 | 3.34 | 0.0% | 0 of 91 | 55 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 27.5 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.5 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.9 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 26.8 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.6 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 15.6 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.8 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 9.9 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT MIDDLEBURY LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Middlebury Opco LLC | 5% or greater direct ownership interest | Organization | 100% | 10/10/2023 |
| PC Middlebury Topco LLC | 5% or greater indirect ownership interest | Organization | 10/10/2023 | |
| Peace Capital Holdings II LLC | 5% or greater indirect ownership interest | Organization | 10/10/2023 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 10/10/2023 | |
| Des Capital LLC | Indirect ownership interest | Organization | 10/10/2023 | |
| Jrk Investments LLC | Indirect ownership interest | Organization | 10/10/2023 | |
| Klugman, Jacob | Indirect ownership interest | Individual | 10/10/2023 | |
| Stein, Shalom | Indirect ownership interest | Individual | 10/10/2023 | |
| Sternbuch, Daniel | Indirect ownership interest | Individual | 10/10/2023 | |
| Lagana, Kristin | Managing control - governing body | Individual | 10/10/2023 | |
| Stein, Shalom | Managing control - governing body | Individual | 10/10/2023 | |
| Stein, Shalom | Corporate officer | Individual | 10/10/2023 | |
| Adetola, Adedayo | Operational/managerial control | Individual | 02/14/2025 | |
| Hoch, Robert | Operational/managerial control | Individual | 10/10/2023 | |
| Knights, Peter | Operational/managerial control | Individual | 10/10/2023 | |
| Lagana, Kristin | Operational/managerial control | Individual | 10/10/2023 | |
| Tetreault, Marnie | Operational/managerial control | Individual | 10/10/2023 | |
| Stein, Shalom | Trustee of the SNF | Individual | 10/10/2023 | |
| Des Capital LLC | Adp of the SNF | Organization | 10/10/2023 | |
| Jrk Investments LLC | Adp of the SNF | Organization | 10/10/2023 | |
| Middlebury Propco LLC | Adp of the SNF | Organization | 10/10/2023 | |
| PC Middlebury Propco LLC | Adp of the SNF | Organization | 10/10/2023 | |
| PC Middlebury Topco LLC | Adp of the SNF | Organization | 10/10/2023 | |
| Peace Capital Holdings II LLC | Adp of the SNF | Organization | 10/10/2023 | |
| Sms 2021 Trust | Adp of the SNF | Organization | 10/10/2023 | |
| Adetola, Adedayo | Adp of the SNF | Individual | 02/14/2025 | |
| Cisowski, Jennifer | Adp of the SNF | Individual | 10/10/2023 | |
| Hoch, Robert | Adp of the SNF | Individual | 10/10/2023 | |
| Klugman, Jacob | Adp of the SNF | Individual | 10/10/2023 | |
| Knights, Peter | Adp of the SNF | Individual | 10/10/2023 | |
| Lagana, Kristin | Adp of the SNF | Individual | 10/10/2023 | |
| Sternbuch, Daniel | Adp of the SNF | Individual | 10/10/2023 | |
| Tetreault, Marnie | Adp of the SNF | Individual | 10/10/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on September 25, 2023: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on September 25, 2023: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on September 25, 2023: "Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on September 19, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
Other nursing homes nearby
- Apple Rehab Watertown Watertown, 2.9 mi · 4 of 5 stars · 36 citations
- Waterbury Center for Nursing & Rehabilitation LLC Waterbury, 3.3 mi · 5 of 5 stars · 37 citations
- Lutheran Home of Southbury Inc Southbury, 5.4 mi · 3 of 5 stars · 36 citations
- Autumn Lake Healthcare at Bucks Hill Waterbury, 6 mi · 4 of 5 stars · 24 citations
- Complete Care at Glendale Naugatuck, 6.3 mi · 4 of 5 stars · 31 citations
- Beacon Brook Center for Health & Rehabilitation Naugatuck, 6.4 mi · 2 of 5 stars · 52 citations
- Pomperaug Woods Health Center Southbury, 6.6 mi · 4 of 5 stars · 20 citations
- Cheshire House Health Care Facility & Rehab Center Waterbury, 7.2 mi · 2 of 5 stars · 54 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Middlebury's Medicare star rating?
- CMS rates Complete Care at Middlebury 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Middlebury get at its last inspection?
- 0 health deficiencies at the standard inspection on June 20, 2025. The Connecticut average is 13.4.
- Has Complete Care at Middlebury been fined?
- Yes. CMS lists 1 fine totaling $12,735 in the last three years.
- Does Complete Care at Middlebury accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Middlebury?
- CMS lists 33 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT MIDDLEBURY LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.