Home / Connecticut / Naugatuck
Complete Care at Glendale
4 Hazel Ave, Naugatuck, CT 06770 · Naugatuck Vly County · (203) 723-1456
120 certified beds, about 111 residents a day · For profit - Corporation · Medicare and Medicaid since 1975
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075240 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 14, 2026, inspectors cited 11 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 31 health citations since August 2021, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.50 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.61 of those hours.
35.7% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to Complete Care, an affiliated group of 85 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
508/21
101/24
1101/24
205/25
1101/26
102/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
24D
5E
1F
Potential for minimal harm
0A
0B
0C
February 3, 2026Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation/policies, and staff interviews, for one (1) of three (3) sampled residents (Resident #1) who required staff assistance for daily living skills, the facility failed to develop and implement a comprehensive care plan and physician orders to address the required use of a left arm sling following a humerus fracture.
January 14, 2026Standard inspection · 11 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, facility documentation, facility policy, and interviews, the facility failed to ensure dry storage items were stored under sanitary conditions; and failed to ensure that the sanitizing solution was monitored for appropriate sanitizing levels; and failed to ensure food temperatures were monitored and logged for every meal; and failed to ensure that the nourishment refrigerator temperatures were checked and logged daily.
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 3 residents (Resident #7, 117 and 119) reviewed for hospitalization and/or discharge, the facility failed to ensure the Office of the State Long-Term Care Ombudsman was notified in a timely manner when the residents were was transferred and admitted to the hospital and when a resident had left against medical advice (AMA).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 of 3 residents (Resident #1) reviewed for abuse, the facility failed to revise the care plan with interventions to reduce future injury after the resident sustained an injury of unknown origin.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteNumber of residents sampled: Number of residents cited: Based on observation, review of the clinical record, facility policies, and interviews for 1 of 5 residents (Resident #121) reviewed for accidents, the facility failed to ensure an RN assessment was completed timely following a change in the residents condition and failed to ensure antibiotics were administered timely after an x ray identified pneumonia.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, review of the clinical record, facility policies, and interviews for 1 of 4 residents (Resident #12) reviewed for pressure ulcers, the facility failed to complete a nutritional assessment for a resident with a newly re-opened pressure injury in a timely manner, and for 2 of 4 residents (Residents #60 and 121) reviewed for pressure ulcers, the facility failed to ensure a specialty mattress was set in accordance with a physician's order, and for Resident #121, the facility failed to ensure a comprehensive pressure ulcer assessment was completed on admission.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policies, and interview for 1 of 5 residents (Resident #121) reviewed for accidents, the facility failed to ensure a resident at risk for aspiration was supervised during a meal.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #33) reviewed for pain management, the facility failed to ensure pain assessments per the physician's order.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on observations, clinical record review, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #37) reviewed for unnecessary medications, the facility failed to ensure that a pharmacy recommendation was reviewed and addressed by the APRN/Physician.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #119) reviewed for discharge, the facility failed to ensure nursing staff documented when a resident left the facility against medical advice (AMA).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, clinical reviews, facility documentation, facility policy and interviews for 1of 4 residents (Resident #12) reviewed for pressure ulcers, the facility failed to ensure hand hygiene was performed in accordance with infection control practices during wound care.
- D Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Inspectors wroteBased on observations, facility documentation, facility policy, and interviews, the facility failed to ensure that the kitchen was free of flying insects.
May 15, 2025Complaint inspection · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on review of clinical records, interviews, facility documentation and facility policy for one (1) of three (3) residents (Resident #1) reviewed for a change of condition, the facility failed to notify the resident's family of a critical lab value result.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on review of clinical records, interviews, facility documentation and facility policy for one (1) of three (3) residents (Resident #1) reviewed for a change of condition, the facility failed to ensure follow-up labs were drawn in a timely manner for a resident with critical lab values.
January 26, 2024Standard inspection · 11 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, review of facility documentation, facility policy, and interviews, the facility failed to maintain nourishment refrigerators in a clean and sanitary manner including labeling, dating and discarding food items as per the policy.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on review of facility documentation and policy for 1 of 5 personnel files reviewed, the facility failed to conduct a required background for an LPN, according to policy, prior to hire.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 9 residents (Resident #40) reviewed for PASSAR, the facility failed to submit a PASSAR when a resident received a new diagnosis.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for the only sampled resident (Resident #83) reviewed for psychiatric medication side effects, the facility failed to ensure a status change Level 1 PASRR screen was completed.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #74) reviewed for positioning, the facility failed to ensure positioning in wheelchair per policy.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident #29) reviewed for pressure ulcers, the facility failed to ensure that a low air loss mattress was applied timely for a resident admitted at risk of skin breakdown, and failed to ensure that an RN assessment was completed on a newly identified skin issue.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #102) reviewed for respiratory care, the facility failed to follow the manufacturer recommendations in the cleaning and storage of a CPAP (continuous positive airway pressure is a machine that uses mild air pressure to keep breathing airways open while you sleep.)
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #102) reviewed for respiratory care, the facility failed to have physicians' orders signed in a timely manner.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 5 residents (Resident #65) reviewed for unnecessary medications, the facility failed to ensure the attending physician reviewed and responded to the pharmacy consultant's recommendations.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews, the facility failed to ensure that medication storage refrigerator temperatures were monitored in accordance with facility policy.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 4 residents (Resident # 29) reviewed for pressure ulcers, the facility failed to ensure that facility staff maintained proper infection control technique and hand hygiene during a dressing change.
January 4, 2024Complaint inspection · 1 citation
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one (1) of three (3) residents, (Resident #1), reviewed for accidents, the facility failed to ensure that a resident who had significant cognitive impairment did not leave the facility unescorted. Resident #1 was located by the police approximately 2 hours and 40 minutes after he/she was last seen by a staff and was transported to the hospital and treated for hypothermia. This resulted in a finding of Immediate Jeopardy. Resident #1 was admitted with diagnoses that included dementia, Parkinson's, anxiety, and psychotic disorder with delusions. The quarterly MDS assessment dated [DATE] identified Resident #1 had a Brief Interview for Mental Status (BIMS) of six (6) indicative of severely impaired cognition, was independent with ambulation and activities of daily living. [...]
August 31, 2021Standard inspection · 5 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, review of facility documentation and interviews for kitchen and food services, the facility failed to prepare and store food under sanitary conditions.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interviews for two of three residents (Resident #32 and #54) reviewed for respiratory care, the facility failed to ensure there was an order for oxygen therapy and that oxygen tubing was changed per facility policy.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, clinical record review, facility policy review, manufacturer guidelines review, and interviews for one sampled resident (Resident #28) reviewed for medication administration, the facility failed to ensure staff disinfected the multi-use glucometer in accordance with manufacturer's guidelines after resident use.
- E Keep all essential equipment working safely.
Inspectors wroteBased on observations, facility documentation review and interviews for kitchen and food services, the facility failed to ensure equipment was maintained in a safe operating condition.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on clinical record review, facility documentation, facility policy and interview for two of four of residents reviewed for pressure ulcers (Resident # 82 and Resident #609), facility failed to ensure treatment orders were obtained timely for residents with pressure ulcers.
Fire safety inspections
8 fire safety citations on file: 3 on January 26, 2024, 5 on August 31, 2021.
Every fire safety citation8 citations
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure proper usage of power strips and extension cords.
- F Establish staff and initial training requirements.
- F Provide a written emergency evacuation plan.
- E Inspect, test, and maintain automatic sprinkler systems.
- D Install an approved automatic sprinkler system.
- D Meet requirements for the installation and maintenance of electrical systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.50 | 3.73 | 3.86 |
| Registered nurses | 0.61 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.15 | 3.37 | 3.42 |
| Nurse aides | 2.03 | ||
| Licensed practical nurses | 0.86 | ||
| Nursing staff turnover (share who left in a year) | 35.7% | 37.4% | 45.8% |
| Registered nurse turnover | 30.0% | 38.6% | 42.9% |
| Administrators who left | 2 |
CMS expects 4.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.64 on weekdays and 3.15 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.50 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.50 | 0.61 | 3.64 | 3.15 | 0.0% | 0 of 90 | 111 |
| Oct to Dec 2025 | 3.40 | 0.59 | 3.53 | 3.06 | 0.0% | 0 of 92 | 114 |
| Jul to Sep 2025 | 3.30 | 0.55 | 3.43 | 2.98 | 0.0% | 0 of 92 | 115 |
| Apr to Jun 2025 | 3.55 | 0.66 | 3.72 | 3.12 | 0.0% | 0 of 91 | 112 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Connecticut
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Connecticut, all employers | |||
| CNAs (nursing assistants) | $21.53 | $20.14 to $22.68 | 21,380 |
| LPNs and LVNs | $35.43 | $32.05 to $36.94 | 8,540 |
| Registered nurses | $49.39 | $41.40 to $58.58 | 40,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 37.7 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.4 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.6 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.4 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.5 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 29.7 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.1 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 15.6 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.5 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 1.5 | 1.8 |
Owners and operators
Legal business name: COMPLETE CARE AT GLENDALE LLC. CMS links this home to Complete Care, a group of 85 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| PC Ct Opcos LLC | 5% or greater direct ownership interest | Organization | 100% | 09/01/2021 |
| PC Wta Opco Holdco LLC | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Sms 2021 Trust | 5% or greater indirect ownership interest | Organization | 09/01/2021 | |
| Stein, Shalom | Indirect ownership interest | Individual | 09/01/2021 | |
| Welltower Inc | 5% or greater security interest | Organization | 09/01/2021 | |
| Stein, Shalom | Managing control - governing body | Individual | 09/01/2021 | |
| Stein, Shalom | Corporate officer | Individual | 09/01/2021 | |
| Hoch, Robert | Operational/managerial control | Individual | 09/01/2021 | |
| Koliani, Leonard | Operational/managerial control | Individual | 01/01/2021 | |
| Lagana, Kristin | Operational/managerial control | Individual | 09/01/2021 | |
| Schmitt, Melissa | Operational/managerial control | Individual | 03/25/2025 | |
| Tetreault, Marnie | Operational/managerial control | Individual | 09/01/2021 | |
| Stein, Shalom | Trustee of the SNF | Individual | 09/01/2021 | |
| Aurora Guardian Ct Co-Borrower LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Aurora Guardian Ct Holdco, LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Aurora Guardian Ct Mezz Borrower LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Aurora Guardian Ct Realty, LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Aurora Guardian Partners Ct LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Glendale Center Realty, LLC (complete Care at Glendale) | Adp of the SNF | Organization | 09/01/2021 | |
| J & R Family Investments, LLC | Adp of the SNF | Organization | 09/01/2021 | |
| L Friedman 2018 Family Trust | Adp of the SNF | Organization | 09/01/2021 | |
| L Friedman Family Holdings LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Landau Family Investment Trust | Adp of the SNF | Organization | 09/01/2021 | |
| M Friedman 2018 Family Trust | Adp of the SNF | Organization | 09/01/2021 | |
| PC Wta Acquisition LLC | Adp of the SNF | Organization | 09/01/2021 | |
| PC Wta Ct LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Peace Capital Holdings LLC | Adp of the SNF | Organization | 09/01/2021 | |
| R&j Family Investments LLC | Adp of the SNF | Organization | 09/01/2021 | |
| Sms 2021 Trust | Adp of the SNF | Organization | 09/01/2021 | |
| Welltower Inc | Adp of the SNF | Organization | 09/01/2021 | |
| Hoch, Robert | Adp of the SNF | Individual | 09/01/2021 | |
| Koliani, Leonard | Adp of the SNF | Individual | 09/01/2021 | |
| Lagana, Kristin | Adp of the SNF | Individual | 09/01/2021 | |
| Reardon, Michelle | Adp of the SNF | Individual | 09/01/2021 | |
| Schmitt, Melissa | Adp of the SNF | Individual | 03/25/2025 | |
| Tetreault, Marnie | Adp of the SNF | Individual | 09/01/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 10 problems in this area, most recently on January 14, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on February 3, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on January 14, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on January 14, 2026: "Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.15 hours per resident per day, below the Connecticut average of 3.37.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Beacon Brook Center for Health & Rehabilitation Naugatuck, 0.2 mi · 2 of 5 stars · 52 citations
- Shady Knoll Center for Health & Rehabilitation Seymour, 4.9 mi · 2 of 5 stars · 48 citations
- Cheshire House Health Care Facility & Rehab Center Waterbury, 5.9 mi · 2 of 5 stars · 54 citations
- Complete Care at Middlebury Middlebury, 6.3 mi · 5 of 5 stars · 14 citations
- Elim Park Baptist Home, Inc Cheshire, 6.9 mi · 5 of 5 stars · 19 citations
- Waterbury Center for Nursing & Rehabilitation LLC Waterbury, 7.7 mi · 5 of 5 stars · 37 citations
- Civita Care Center at Cheshire Cheshire, 7.8 mi · 2 of 5 stars · 51 citations
- Hamden Rehabilitation & Healthcare Center Hamden, 8 mi · 3 of 5 stars · 37 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Complete Care at Glendale's Medicare star rating?
- CMS rates Complete Care at Glendale 4 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Complete Care at Glendale get at its last inspection?
- 11 health deficiencies at the standard inspection on January 14, 2026. The Connecticut average is 13.4.
- Has Complete Care at Glendale been fined?
- CMS lists no fines in the last three years.
- Does Complete Care at Glendale accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Complete Care at Glendale?
- CMS lists 36 owners and managers, and links the home to Complete Care. Legal business name: COMPLETE CARE AT GLENDALE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.