What is Crown Center at Laurel Lake's Medicare star rating?

CMS rates Crown Center at Laurel Lake 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Crown Center at Laurel Lake get at its last inspection?

0 health deficiencies at the standard inspection on April 16, 2026. The Ohio average is 10.5.

Does Crown Center at Laurel Lake accept Medicaid?

CMS lists it as "Medicare", so it is not certified for Medicaid.

Who owns Crown Center at Laurel Lake?

CMS lists 10 owners and managers. Legal business name: LAUREL LAKE RETIREMENT COMMUNITY, INC..

Crown Center at Laurel Lake: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on April 16, 2026, inspectors cited 0 health deficiencies (the Ohio average is 10.5, the national average 9.2).

Of 11 health citations since August 2021, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 16 fines totaling $93,622 in the last three years; the largest was $14,679, and the latest is dated February 20, 2024.

Nurses and nurse aides worked 4.27 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.65 of those hours.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

108/21

508/23

105/24

106/24

110/24

208/25

004/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

April 16, 2026Standard inspection · 0 citations

August 4, 2025Complaint inspection · 2 citations

D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2025

Inspectors wroteBased on record review, staff interview, review of facility self-reported incidents (SRIs), and review of the facility policy, the facility failed to ensure allegations of potential abuse and neglect were reported to the State Agency as required. This affected three residents (#57, #58, and #67) of five residents reviewed for abuse and neglect. The facility census was 70.
D

Respond appropriately to all alleged violations.

F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 22, 2025

Inspectors wroteBased on record review, staff interview, and review of the facility policy, the facility failed to complete an investigation into allegations of physical abuse for Resident #57 and failed to complete an investigation into potential neglect for Residents #58 and #67. This affected three residents (#57, #58, and #67) of four reviewed for abuse and neglect. The facility census was 70.

October 28, 2024Complaint inspection · 1 citation

D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 8, 2024

Inspectors wroteBased on observation, interview, record review and facility policy review, the facility failed to ensure fall interventions were in place to prevent Resident #32 from falling. This affected one resident (#32) out of three residents reviewed for falls. The facility census was 62.

June 25, 2024Complaint inspection · 1 citation

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 12, 2024

Inspectors wroteBased on record review, interview, and review of facility policy, the facility failed to ensure Resident #33 was transferred in a manner that would prevent a fall with major injury. This affected one resident (Resident #33) of three residents reviewed for safe transfers. The facility census was 61. Actual harm occurred on 06/23/24 when Resident #33, who required staff assistance and use of a transfer device due to repeated falls and poor safety awareness, was transferred without the device and sustained a fall and fracture of the right femur. State Tested Nurse Aid (STNA) #384 ignored guidance from other staff and Resident's #33's spouse indicating the need to use a transfer device and attempted to transfer Resident #33 independently which resulted in Resident #33 falling. When observed by the nurse, Resident #33 was on the floor screaming in pain with her right leg externally rotated. [...]

May 1, 2024Complaint inspection · 1 citation

D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 14, 2024

Inspectors wroteBased on medical record review, interview and facility policy review, the facility failed to report an injury of unknown origin to the state agency as required. This affected one resident (#2) of three residents reviewed for injury of unknown origin. This had the potential to affect all residents residing at the facility. The facility census was 73.

August 17, 2023Standard inspection · 5 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) October 19, 2023

Inspectors wroteBased on observation, staff interview, and facility policy, the facility failed to ensure food was labeled and dated appropriately, and failed to ensure the kitchen was clean and sanitary. This had the potential to affect 56 of 57 residents who received meals from the facility kitchen. The facility identified one resident (#34) who received no food by mouth. The facility census was 57.
E

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 19, 2023

Inspectors wrote3. Review of Resident #61's medical record revealed an initial admission date of 06/30/23 from an acute care hospital following diagnosis and treatment of UTI (urinary tract infection). Diagnoses included acute cystitis without hematuria, benign prostatic hyperplasia, atherosclerotic heart disease, paroxysmal atrial fibrillation, hypertension, and malignant neoplasm of hepatic flexure. Resident #61 was a short-term resident in the facility and was discharged back to his Independent Living apartment on 07/12/23. There was no hospitalization during his brief stay. Review of the Resident #61's discharge MDS 3.0 assessment dated [DATE] revealed Resident #61 was able to verbalize his needs, understood others, made himself understood and had no apparent cognitive deficit. The assessment indicated a BIMS score of 15 out of 15. [...]
D

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023

Inspectors wroteBased on observation, medical record review, and staff interview the facility failed to ensure Resident #12's call light was accessible. This affected one resident (#12) of two residents reviewed for accommodation of needs. The facility census was 57.
D

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023

Inspectors wroteBased on observation, staff interview, family interview, review of the medical record, and review of the facility policy for restraints, the facility failed to assess the use of a body pillow which was tucked underneath of Resident #42's fitted sheet to prevent the resident getting out of bed without staff assistance. This affected one resident (#42) of one resident reviewed for physical restraints. The facility census was 57.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 19, 2023

Inspectors wroteBased on observation, medical record review, and staff interview the facility failed to monitor the placement and function of an assistive device (Wanderguard) to ensure Resident #32 did not elope from the facility. This affected one resident (#32) of three residents reviewed for elopement. The facility census was 57.

August 19, 2021Standard inspection · 1 citation

F

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) September 17, 2021

Inspectors wroteBased on observation, record review, facility policy and procedure review, review of Centers for Disease Control (CDC) guidance and interview the facility failed to maintain acceptable infection control practices including following contact isolation precautions (wearing a gown and gloves) and using proper hand washing for Resident #30 and utilizing proper infection control practices during a dressing change for Resident #310 to prevent the spread of infection. This affected two residents (#30 and #310) and had the potential to affect all 58 residents residing in the facility.

Fire safety inspections

14 fire safety citations on file: 3 on April 16, 2026, 7 on August 17, 2023, 4 on August 19, 2021.

Every fire safety citation14 citations

F
Have a battery powered remote alarm panel in a location accessible by operating personnel.

K 916 · April 16, 2026 · Corrected (the home has a date of correction)
E
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

K 111 · April 16, 2026 · Corrected (the home has a date of correction)
E
Install an approved automatic sprinkler system.

K 351 · April 16, 2026 · Corrected (the home has a date of correction)
F
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · August 17, 2023 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · August 17, 2023 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · August 17, 2023 · Corrected (the home has a date of correction)
F
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · August 17, 2023 · Corrected (the home has a date of correction)
F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · August 17, 2023 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · August 17, 2023 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · August 17, 2023 · Corrected (the home has a date of correction)
E
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

K 372 · August 19, 2021 · Corrected (the home has a date of correction)
E
Have properly installed electrical wiring and gas equipment.

K 511 · August 19, 2021 · Corrected (the home has a date of correction)
E
Ensure proper usage of power strips and extension cords.

K 920 · August 19, 2021 · Corrected (the home has a date of correction)
E
Have proper medical gas storage and administration areas.

K 923 · August 19, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
February 20, 2024	Fine	$4,893
February 12, 2024	Fine	$4,893
January 22, 2024	Fine	$14,679
January 8, 2024	Fine	$4,938
January 2, 2024	Fine	$4,587
December 11, 2023	Fine	$13,762
November 20, 2023	Fine	$4,587
November 13, 2023	Fine	$4,587
November 6, 2023	Fine	$4,587
October 30, 2023	Fine	$4,587
October 23, 2023	Fine	$4,587
October 17, 2023	Fine	$4,587
October 10, 2023	Fine	$4,587
October 2, 2023	Fine	$4,587
September 25, 2023	Fine	$4,587
September 18, 2023	Fine	$4,587

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Ohio	United States
All nursing staff (RN, LPN and aides)	4.27	3.69	3.86
Registered nurses	0.65	0.64	0.69
All nursing staff on weekends	3.91	3.28	3.42
Nurse aides	2.41
Licensed practical nurses	1.21
Nursing staff turnover (share who left in a year)	not reported	48.7%	45.8%
Registered nurse turnover	not reported	43.9%	42.9%
Administrators who left	not reported

CMS expects 3.36 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.42 on weekdays and 3.91 on weekends, 12% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 11.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.94 in July to September 2025 to 4.27 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.27	0.65	4.42	3.91	11.6%	0 of 90	61
Oct to Dec 2025	4.15	0.58	4.29	3.81	13.8%	0 of 92	64
Jul to Sep 2025	3.94	0.46	4.06	3.63	23.4%	0 of 92	68
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Ohio, Jan to Mar 2026	3.64	0.60	3.80	3.24	4.6%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Ohio	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	25.2	5.3	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.0	0.2	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.5	0.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	4.7	3.2	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.4	1.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	28.4	6.1	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	3.7	3.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	6.1	8.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	20.5	24.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	11.2	12.9	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.8	1.7	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.1	1.8	1.8

Owners and operators

Legal business name: LAUREL LAKE RETIREMENT COMMUNITY, INC..

Name	Role	Type	Since
Covas, Stepanie	W-2 managing employee	Individual	03/07/2012
Oster, David	W-2 managing employee	Individual	10/01/2005
Stevens, Loretta	W-2 managing employee	Individual	05/01/2017
Covas, Stepanie	Corporate director	Individual	12/13/2004
Denk, Mike	Corporate director	Individual	02/01/2007
Garro, Joan	Corporate director	Individual	02/01/2017
Mulligan, John	Corporate director	Individual	02/01/2017
Murphy, Elizabeth	Corporate director	Individual	02/01/2009
Oster, David	Corporate director	Individual	10/01/2005
Oster, David	Corporate officer	Individual	10/01/2005

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on August 4, 2025: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on October 28, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on August 17, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on August 17, 2023: "Ensure each resident receives an accurate assessment."

Other nursing homes nearby

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Twinsburg Post Acute
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Wayside Farm Inc
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Manor of Grande Village
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Avenue at Macedonia
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Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.

Common questions

What is Crown Center at Laurel Lake's Medicare star rating?: CMS rates Crown Center at Laurel Lake 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Crown Center at Laurel Lake get at its last inspection?: 0 health deficiencies at the standard inspection on April 16, 2026. The Ohio average is 10.5.
Has Crown Center at Laurel Lake been fined?: Yes. CMS lists 16 fines totaling $93,622 in the last three years.
Does Crown Center at Laurel Lake accept Medicaid?: CMS lists it as "Medicare", so it is not certified for Medicaid.
Who owns Crown Center at Laurel Lake?: CMS lists 10 owners and managers. Legal business name: LAUREL LAKE RETIREMENT COMMUNITY, INC..

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.