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Crystal Care Center of Mansfie

1159 Wyandotte Ave, Mansfield, OH 44906 · Richland County · (419) 747-2666

74 certified beds, about 63 residents a day · For profit - Individual · Medicare and Medicaid since 1993

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
4 of 5
Staffing
1 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 365945 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on June 30, 2026, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).

None of its 15 health citations since May 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.31 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.38 of those hours.

36.5% of nursing staff left within the year CMS measured (Ohio average 48.7%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
2E
1F
Potential for minimal harm
0A
0B
1C
June 30, 2026Standard inspection · 4 citations
  1. F
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observations, medical record review, review of infection control documents, staff interview, review of Centers for Disease Control and Prevention (CDC) guidance, and review of the facility policy, the facility failed to ensure resident infections were adequately tracked for potential trends, failed to ensure residents who required Enhanced Barrier Precautions (EBP) had signage in place to including instructions for use of specific personal protection equipment (PPE), failed to ensure staff wore PPE during high-contact resident care activities with residents in EBP, and failed to ensure indwelling catheters were stored appropriately. This affected Residents #1, #6, and #49 and had the potential to affect all 60 residents residing in the facility.
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on medical record review, staff interview, observation and policy review, the facility failed to ensure residents dependent on staff for activities of daily living (ADL) received adequate nail care and personal hygiene assistance. This affected two residents (#5 and #43) of three residents reviewed for ADL care. The facility census was 60.
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on observation, record review, policy review, and staff interview, the facility failed to ensure insulin medications were labeled appropriately with a date when opened and resident's names were on the medication, and medications were not left at a resident's bedside. This affected two of six medication carts observed for medication storage and the facility identified there were six medication carts in the facility. This affected Residents #32, #57, and #64. The census was 60. Findings Include: 1. Observation on 06/29/26 at 7:41 A.M. of the 100-Hall A medication cart revealed an insulin Novolin R solution multi-dose vial 100 unit per milliliter (ml) with a dispense date from the pharmacy on 05/30/25 was not dated when opened for Resident #57. [...]
  4. C
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) August 4, 2026
    Inspectors wroteBased on record review, policy review, and staff interview, the facility failed to implement their policy by ensuring all employees were screened in the Ohio Nurse Aide Registry (NAR) prior to or on their first day of work/hire to ensure the employee did not have a finding entered into the NAR concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of their property as required. This had the potential to affect all 60 residents residing in the facility.
August 28, 2024Standard inspection · 3 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2024
    Inspectors wroteBased on record review, observation, and staff interview, the facility failed to implement protective boots designed to maintain skin integrity per the plan of care for Resident #55. This affected one (Resident #55) of 19 residents reviewed for care plan implementation. The facility census was 61.
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2024
    Inspectors wroteBased on observation, staff interview, record review, and facility policy review, the facility failed to ensure assistive devices were used appropriately to ensure a safe transfer. This affected one (Resident #41) of four residents reviewed for accidents. The facility census was 61.
  3. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 15, 2024
    Inspectors wroteBased on observation, resident and staff interview, medical record review, and policy review, the facility failed to assess the resident for the risks of entrapment with the use of bed rails prior to installation or use. This affected one resident (#168) of seven residents identified with orders for bed rails. The facility census was 61.
May 6, 2022Standard inspection · 8 citations
  1. E
    Assure the security of all personal funds of residents deposited with the facility.
    F570 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on resident personal needs accounts (PNA) balances review, surety bond review and staff interviews, the facility failed to ensure the surety bond covered the entire balance maintained in the resident PNA account. The facility maintained 44 (#1, #2, #3, #5, #8, #9, #10, #11, #12, #13, #14, #16, #17, #19, #20, #21, #22, #23, #25, #24, #26, #27, #28, #29, #30, #32, #33, #34, #35, #37, #38, #39, #40, #43, #45, #46, #50, #53, #58, #59, #60, #61, #62 and #214) of 44 personal needs accounts funds. The facility census was 68.
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on observations, review of tracking logs, review of manufacture's instructions and staff interviews, the facility failed to ensure security bracelets used to identify potential elopements were monitored for expiration dates and tracked during nightly checks. This affected seven (#9, #20, #22, #28, #33, #34 and #113) residents whom currently have security bracelets and one (#12) resident who had an expired security bracelet. The facility had four additional spare security bracelets, that were not being tested. The facility also failed to ensure fall interventions were in place for one (#21) of three sampled residents identified high risk for falling. The facility census was 68.
  3. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on record review, policy review, and staff interview, the facility failed to accurately complete the Minimum Data Set (MDS) assessment to reflect the residents current condition. This affected one (#19) of 22 residents reviewed for assessments. The facility census was 68.
  4. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on medical record review and staff interview, the facility failed to ensure a plan of care was revised timely to meet the current needs of the resident. This affected two (#21 and #19) of 22 residents care plans reviewed. The facility census was 68.
  5. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on observations, resident and staff interviews, medical record review, and review of policy, the facility failed to ensure a dependent resident was safely and comfortably position to eat while in bed. This affected one (#213) of four residents observed eating in bed. The facility census was 68.
  6. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on review of the medical record, observations, family and staff interviews, and policy review, the facility failed to ensure a resident's range of motion and application of orthotic devices were maintained with continuous restorative care. This affected one (#31) of one resident reviewed for range of motion. The facility census was 68.
  7. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on observations, medical record reviews, and staff interviews, the facility failed to ensure residents were provided supplemental dietary foods to maintain nutritional health. This affected two (#19 and #21) of five residents reviewed for nutrition. The facility census was 68.
  8. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) June 1, 2022
    Inspectors wroteBased on record review, observation, interviews with resident, staff and dialysis center staff, the facility failed to ensure a resident was provided a meal prior to leaving for regular dialysis appointments. This affected one (#21) of one reviewed for dialysis services. The facility identified three current residents receiving dialysis services. Facility census was 68.

Fire safety inspections

16 fire safety citations on file: 2 on June 30, 2026, 8 on August 28, 2024, 6 on May 6, 2022.

Every fire safety citation16 citations
  1. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 30, 2026 · Corrected (the home has a date of correction)
  2. E
    Have corridors or aisles that are unobstructed and are at least 8 feet in width.
    K 232 · June 30, 2026 · Corrected (the home has a date of correction)
  3. F
    Use approved construction type or materials.
    K 161 · August 28, 2024 · Corrected (the home has a date of correction)
  4. F
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · August 28, 2024 · Corrected (the home has a date of correction)
  5. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · August 28, 2024 · Corrected (the home has a date of correction)
  6. F
    Have simulated fire drills held at unexpected times.
    K 712 · August 28, 2024 · Corrected (the home has a date of correction)
  7. F
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · August 28, 2024 · Corrected (the home has a date of correction)
  8. E
    Have an enclosure around a vertical opening shaft.
    K 311 · August 28, 2024 · Corrected (the home has a date of correction)
  9. E
    Have restrictions on the use of portable space heaters.
    K 781 · August 28, 2024 · Corrected (the home has a date of correction)
  10. E
    Ensure proper usage of power strips and extension cords.
    K 920 · August 28, 2024 · Corrected (the home has a date of correction)
  11. F
    Use approved construction type or materials.
    K 161 · May 6, 2022 · Corrected (the home has a date of correction)
  12. F
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · May 6, 2022 · Corrected (the home has a date of correction)
  13. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · May 6, 2022 · Corrected (the home has a date of correction)
  14. F
    Provide a written emergency evacuation plan.
    K 711 · May 6, 2022 · Corrected (the home has a date of correction)
  15. F
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · May 6, 2022 · Corrected (the home has a date of correction)
  16. E
    Have exits that are accessible at all times.
    K 271 · May 6, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeOhioUnited States
All nursing staff (RN, LPN and aides)3.313.693.86
Registered nurses0.380.640.69
All nursing staff on weekends2.743.283.42
Nurse aides2.06
Licensed practical nurses0.88
Nursing staff turnover (share who left in a year)36.5%48.7%45.8%
Registered nurse turnover66.7%43.9%42.9%
Administrators who leftnot reported

CMS expects 4.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.55 on weekdays and 2.74 on weekends, 23% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.6% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.17 in April to June 2025 to 3.31 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.310.383.552.74 3.6%0 of 9063
Oct to Dec 20253.290.323.542.66 7.4%0 of 9266
Jul to Sep 20253.230.343.502.53 8.6%0 of 9264
Apr to Jun 20253.170.353.392.62 8.8%2 of 9164
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Ohio, Jan to Mar 20263.640.603.803.244.6%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeOhioUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
3.95.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.00.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.73.23.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.01.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
5.56.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
1.33.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
7.88.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
27.024.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
24.112.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.51.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.81.8

Owners and operators

Legal business name: CRYSTAL CARE CENTER OF MANSFIELD INC..

NameRoleTypeShareSince
Police, Kyann5% or greater direct ownership interestIndividual5%05/15/2012
Smith, Jennifer5% or greater direct ownership interestIndividual5%01/01/1993
Smith, Susan5% or greater direct ownership interestIndividual85%05/09/2012
Ward, Mindy5% or greater direct ownership interestIndividual5%01/01/1993
Police, KyannCorporate officerIndividual05/15/2017
Smith, JenniferCorporate officerIndividual01/01/1993
Smith, SusanCorporate officerIndividual05/09/2012
Ward, MindyCorporate officerIndividual01/01/1993
Blanton, LorieOperational/managerial controlIndividual07/15/1988
Brent, JerryOperational/managerial controlIndividual11/01/2016
Brooks, BethOperational/managerial controlIndividual02/01/2024
Gibson, TanyaOperational/managerial controlIndividual06/03/2003
Gollihue, JustineOperational/managerial controlIndividual12/18/2019
Granson, AngelaOperational/managerial controlIndividual10/05/2016
Hefner, AimeeOperational/managerial controlIndividual05/01/2024
Katchmark, ShayneOperational/managerial controlIndividual11/16/2018
Rhinebolt, ReneeOperational/managerial controlIndividual08/10/2018
Sturgill, AngieOperational/managerial controlIndividual04/26/2022
Walters, CathyOperational/managerial controlIndividual01/24/2025
Wymer, RachelOperational/managerial controlIndividual01/24/2025
Blanton, LorieAdp of the SNFIndividual07/15/1988
Brent, JerryAdp of the SNFIndividual11/01/2016
Brooks, BethAdp of the SNFIndividual02/01/2024
Gibson, TanyaAdp of the SNFIndividual06/03/2003
Gollihue, JustineAdp of the SNFIndividual12/18/2019
Granson, AngelaAdp of the SNFIndividual10/05/2016
Hefner, AimeeAdp of the SNFIndividual05/01/2024
Katchmark, ShayneAdp of the SNFIndividual11/16/2018
Rhinebolt, ReneeAdp of the SNFIndividual08/10/2018
Sturgill, AngieAdp of the SNFIndividual04/26/2022
Walters, CathyAdp of the SNFIndividual01/24/2025
Wymer, RachelAdp of the SNFIndividual01/24/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on June 30, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on August 28, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on June 30, 2026: "Provide and implement an infection prevention and control program."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on June 30, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.74 hours per resident per day, below the Ohio average of 3.28.

Other nursing homes nearby

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Common questions

What is Crystal Care Center of Mansfie's Medicare star rating?
CMS rates Crystal Care Center of Mansfie 3 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Crystal Care Center of Mansfie get at its last inspection?
4 health deficiencies at the standard inspection on June 30, 2026. The Ohio average is 10.5.
Has Crystal Care Center of Mansfie been fined?
CMS lists no fines in the last three years.
Does Crystal Care Center of Mansfie accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Crystal Care Center of Mansfie?
CMS lists 32 owners and managers. Legal business name: CRYSTAL CARE CENTER OF MANSFIELD INC..

Sources

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