Genoa Retirement Village
300 Cherry St., Genoa, OH 43430 · Ottawa County · (419) 855-7755
68 certified beds, about 63 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985
CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365663 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on January 27, 2026, inspectors cited 5 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 15 health citations since April 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.43 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 1.08 of those hours.
23.1% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Trilogy Health Services, an affiliated group of 127 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
304/21
601/24
108/25
501/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 15 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
10D
2E
3F
Potential for minimal harm
0A
0B
0C
January 27, 2026Standard inspection · 5 citations
- F Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observation, staff interview, medical record review, and review of the Centers for Medicare and Medicaid Services (CMS) Provider History Profile document, the facility failed to have an effective Quality Assurance and Performance Improvement (QAPI) program to address repeated infection control deficiencies identified during five consecutive comprehensive surveys. This had the potential to affect all residents in the facility. The facility census was 66.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record review, observation, staff interview, review of the Centers for Disease Control and Prevention (CDC) guidelines and review of facility policy, the facility failed to ensure appropriate personal protective equipment (PPE) was utilized while providing care for residents on transmission-based precautions (TBP). This affected two (#8 and #1) of two residents reviewed for TBP. Additionally, the facility failed to ensure intravenous (IV) medication administration tubing was maintained in a sanitary manner. This affected one (#43) of one resident reviewed for IV medication administration. Lastly, the facility failed to ensure appropriate hand hygiene during wound dressing changes. This affected one (#48) of one resident reviewed for pressure ulcers. The facility census was 66.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to ensure skin assessments were completed accurately. This affected one (#24) resident reviewed for skin assessments. The facility census was 66. Findings Include: Review of the medical record for Resident #24 revealed an admission date of 01/08/26 with diagnoses of congestive heart failure, type II diabetes mellitus, and chronic kidney disease. Review of the admission Observation and Data Collection, dated 01/08/26, revealed Resident #24 was oriented to person, place, time and situation. Review of a physician order dated 01/08/26 revealed Resident #24 received weekly skin assessments. Review of the Treatments Administration History revealed Resident #24 had no skin findings identified during the skin assessment completed 01/19/26. Observation on 01/20/26 at 2:21 P.M. [...]
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on medical record review, review of wound clinic notes, observation, and staff interview, the facility failed to ensure pressure ulcer wound treatments and pressure reducing interventions were implemented as physician ordered. This affected one (#41) of two residents reviewed for pressure ulcers. The facility census was 66.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on medical record review, staff interview, and review of facility policy, the facility failed to ensure consistent communication with the hemodialysis (HD) clinic. This affected one (#3) of one resident identified by the facility as receiving HD. The facility census was 66.
August 7, 2025Complaint inspection · 1 citation
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, medical record review, staff interview, and review of facility policy, the facility failed to ensure resident incontinence care was provided timely. This affected one (#1) of three residents reviewed for incontinence care. The facility census was 64.
January 4, 2024Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, record review, and review of the policy, the facility failed to ensure dietary staff used appropriate hand hygiene during food service. This affected three (#16, #46, and #48) residents and had the potential to affect all residents in the facility. The facility confirmed all residents received food from the kitchen. The facility census was 56.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record review, observation, staff interview and policy review, the facility failed to ensure hand hygiene was completed prior to the administration of eye medication. Additionally the facility failed to ensure staff properly transported soiled linen. This affected one (#50) of three residents reviewed for medication administration. This had the potential to affect 19 additional residents (#24, #25, #21, #44, #10, #22, #4, #2, #40, #48, #36, #39, #32, #8, #30, #6, #57, #28, #53) residing on the 100-hall.
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, staff interview, medical record review, and policy review, the facility failed to ensure a resident had access to a call light. This affected one (#7) of one residents reviewed for call lights being within reach. The facility census was 56.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on medical record review, resident interview, staff interview, and policy review, the facility failed to timely address resident concerns. This affected one (#18) of one resident reviewed for concerns. The facility census was 56.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interview, record review, and policy review, the facility failed to have fall mats in place to reduce risk of injury if the resident falls out of bed. This affected one (#7) of one resident reviewed for falls. The facility census was 56.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on medical record review, staff interview, and review of the policy, the facility failed to ensure the provider addressed pharmacist recommendations. This affected one (#3) of five residents reviewed for unnecessary medications. The facility census was 56.
April 22, 2021Standard inspection · 3 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, review of facility's guidelines, review of facility policy, and review of the Centers for Disease Control and Prevention (CDC) Coronavirus Disease 2019 (COVID-19) Pandemic guidance, the facility failed to ensure healthcare personnel applied appropriate transmission based infection control precautions and personal protective equipment (PPE) to potentially prevent the spread of COVID-19. Additionally, the facility failed to ensure medications were administered to prevent cross contamination. This had the potential to affect all 39 residents residing in the facility. The facility census was 39.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on medical record review, observation, staff interview, and facility policy review, the facility failed to ensure a resident's privacy was not compromised during personal care. This affected one Resident (#82) of 16 reviewed for privacy and dignity. The facility census was 39.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on medical record review, observation, resident and staff interview, the facility failed to ensure interventions to prevent incontinence and potential associated urinary tract infections (UTIs) were implemented timely. This affected one Resident (#8) of 16 reviewed for incontinence care. The facility census was 39.
Fire safety inspections
17 fire safety citations on file: 9 on January 27, 2026, 5 on January 4, 2024, 3 on April 22, 2021.
Every fire safety citation17 citations
- F Address subsistence needs for staff and patients.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have simulated fire drills held at unexpected times.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- F Provide properly protected cooking facilities.
- F Have properly installed electrical wiring and gas equipment.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Ensure proper usage of power strips and extension cords.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- E Have exits that are accessible at all times.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 3.69 | 3.86 |
| Registered nurses | 1.08 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.93 | 3.28 | 3.42 |
| Nurse aides | 1.73 | ||
| Licensed practical nurses | 0.62 | ||
| Nursing staff turnover (share who left in a year) | 23.1% | 48.7% | 45.8% |
| Registered nurse turnover | 13.3% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.20 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 2.93 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.56 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 1.08 | 3.63 | 2.93 | 0.0% | 0 of 90 | 63 |
| Oct to Dec 2025 | 3.38 | 1.06 | 3.58 | 2.89 | 0.0% | 0 of 92 | 64 |
| Jul to Sep 2025 | 3.34 | 1.11 | 3.50 | 2.95 | 0.0% | 0 of 92 | 64 |
| Apr to Jun 2025 | 3.56 | 1.21 | 3.76 | 3.06 | 0.0% | 0 of 91 | 63 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 4.2 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.9 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.5 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.7 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 1.6 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 23.8 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.6 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.5 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.8 | 1.8 |
Owners and operators
Legal business name: TRILOGY HEALTHCARE OF OTTAWA, LLC. CMS links this home to Trilogy Health Services, a group of 127 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Continental Merger Sub LLC | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Trilogy Holdings Nt-Hci, LLC | 5% or greater indirect ownership interest | Organization | 10/01/2021 | |
| Keybank National Association | 5% or greater mortgage interest | Organization | 12/01/2016 | |
| Corbin, Kathy | W-2 managing employee | Individual | 11/21/2011 | |
| Fightmaster, Lisa | W-2 managing employee | Individual | 12/01/2015 | |
| Barney, Leigh | Corporate officer | Individual | 11/01/2019 | |
| Bryant, William | Corporate officer | Individual | 01/05/2016 | |
| Bufford, Randall | Corporate officer | Individual | 11/01/2019 | |
| Conner, Gregory | Corporate officer | Individual | 01/31/2022 | |
| Davis, David | Corporate officer | Individual | 08/21/2017 | |
| Mehaffey, Todd | Corporate officer | Individual | 01/31/2022 | |
| Pietrowski, Cristina | Corporate officer | Individual | 01/31/2022 | |
| Prosky, Danny | Corporate officer | Individual | 12/01/2015 | |
| Streiff, Mathieu | Corporate officer | Individual | 12/01/2015 | |
| Trilogy Management Services LLC | Operational/managerial control | Organization | 10/01/2021 | |
| Vernon, Michelle | Operational/managerial control | Individual | 01/09/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on January 27, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on January 27, 2026: "Provide and implement an infection prevention and control program."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on January 4, 2024: "Reasonably accommodate the needs and preferences of each resident."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on January 27, 2026: "Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Ohio average of 3.28.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Otterbein Portage Valley Pemberville, 6.5 mi · 4 of 5 stars · 27 citations
- The Gardens of St. Francis Oregon, 9.1 mi · 3 of 5 stars · 40 citations
- Windsor Lane Healthcare Center Gibsonburg, 9.5 mi · 3 of 5 stars · 40 citations
- Majestic Care of Perrysburg Perrysburg, 9.6 mi · 2 of 5 stars · 65 citations
- Ayden Healthcare of Oregon Oregon, 9.7 mi · 2 of 5 stars · 49 citations
- Orchard Villa Oregon, 10.1 mi · 4 of 5 stars · 33 citations
- Arbors at Oregon Oregon, 10.4 mi · 3 of 5 stars · 50 citations
- Majestic Care of Toledo SNF Toledo, 11.6 mi · 5 of 5 stars · 25 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Genoa Retirement Village's Medicare star rating?
- CMS rates Genoa Retirement Village 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Genoa Retirement Village get at its last inspection?
- 5 health deficiencies at the standard inspection on January 27, 2026. The Ohio average is 10.5.
- Has Genoa Retirement Village been fined?
- CMS lists no fines in the last three years.
- Does Genoa Retirement Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Genoa Retirement Village?
- CMS lists 18 owners and managers, and links the home to Trilogy Health Services. Legal business name: TRILOGY HEALTHCARE OF OTTAWA, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.