What is Glen Haven Health and Rehabilitation, LLC's Medicare star rating?

CMS rates Glen Haven Health and Rehabilitation, LLC 1 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Glen Haven Health and Rehabilitation, LLC get at its last inspection?

5 health deficiencies at the standard inspection on July 26, 2023. The Alabama average is 4.

Has Glen Haven Health and Rehabilitation, LLC been fined?

CMS lists no fines in the last three years.

Does Glen Haven Health and Rehabilitation, LLC accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Glen Haven Health and Rehabilitation, LLC?

CMS lists 17 owners and managers, and links the home to Nhs Management. Legal business name: GLEN HAVEN HEALTH AND REHABILITATION, LLC.

Glen Haven Health and Rehabilitation, LLC: Inspections

The record in brief

At its most recent standard inspection, on July 26, 2023, inspectors cited 5 health deficiencies (the Alabama average is 4, the national average 9.2).

Of 9 health citations since October 2018, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.08 hours per resident per day, against 3.88 across Alabama and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.

40.3% of nursing staff left within the year CMS measured (Alabama average 46.9%).

CMS links it to Nhs Management, an affiliated group of 43 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

110/18

310/19

507/23

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

Potential for minimal harm

July 26, 2023Standard inspection · 5 citations

K

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · Immediate jeopardy to resident health or safety, pattern · Corrected (the home has a date of correction) August 24, 2023

Inspectors wroteBased on interviews and record reviews, the facility failed to check the pacemaker function as ordered for discharged Resident #428, Resident #11, and Resident #93, three of seven sampled residents identified by the facility as having a pacemaker. Resident #428 had a physician's order to check the function of their pacemaker (a small electronic device, implanted in the chest to regulate the heart's rhythm) every month. The facility did not have evidence to indicate the resident's pacemaker was checked monthly as ordered by the physician from April of 2021 until after discharge on [DATE]. On [DATE], Resident #428 was found unresponsive, pale in color, with a heart rate of 38 beats per minutes (a normal resting heart rate range for adults range from 60 to 100 beats per minute). The resident was transferred to the local hospital for further evaluation. [...]
K

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

F867 · Administration · Immediate jeopardy to resident health or safety, pattern · Corrected (the home has a date of correction) August 24, 2023

Inspectors wroteBased on interviews, record review, and review of the facility policy, the facility's Quality Assurance Performance Improvement (QAPI) committee failed to thoroughly review all factors related to Resident #428 emergent discharge to the hospital on [DATE]. The facility QAPI committee further failed to develop and implement corrective action. Resident #428 had a physician's order to check the function of their pacemaker (a small electronic device, usually placed in the chest to help regulate slow electrical problems with the heart) every month. The facility did not have evidence to indicate the resident's pacemaker was checked as ordered by the physician after [DATE]. On [DATE], Resident #428 was found unresponsive, pale in color, with a heart rate of 38 beats per minutes (a normal resting heart rate range for adults range from 60 to 100 beats per minute). [...]
F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) August 24, 2023

Inspectors wroteBased on observations, interviews, and Food and Drug Administration (FDA) recommendations, the facility failed to ensure staff consistently wore hairnets in one of one facility kitchen areas where all resident food was prepared. The failure had the potential to affect all residents who received food items from the kitchen. The facility further failed to ensure staff did not handle ready-to-eat food with their bare hands. This affected one (Resident #118) of 34 sampled residents.
E

Provide care and assistance to perform activities of daily living for any resident who is unable.

F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 24, 2023

Inspectors wroteBased on observations, interviews, record review, and facility policy review, the facility failed to provide timely nailcare for three (Residents #108, #152, and #146) of eight residents reviewed for activities of daily living (ADLs).
D

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 24, 2023

Inspectors wroteBased on observation, interviews, record review, and facility policy review, the facility failed to ensure urinary catheter tubing was secured in a manner to prevent trauma to the urethra for one (Resident #31) of four sampled residents reviewed for urinary catheter.

October 24, 2019Standard inspection · 3 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 28, 2019

Inspectors wroteBased on observations, interviews and the facility's policies titled Use of Gloves and Hairnets and Cleaning of Miscellaneous Equipment and Utensils, the facility failed to ensure: 1. staff wore hair nets covering all hair on the head Employee Identifier (EI#) EI# 4, EI# 5, EI# 6, and EI# 7 on 10/22/19 and 10/24/2019. 2. EI# 4 removed gloves and washed hands washing dirty in the dish room and then moving to the clean side of dishes in the dish room. 3. EI# 4 did not use four wet plates to place dinner meals on 10/23/2019. This deficient practice had potential to affect 184 out of 184 residents receiving meals from the kitchen and three out of sixteen residents receiving meals from one flat cart.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 28, 2019

Inspectors wroteBased on observation, interviews, and a facility policy titled, Medication Administration Procedures Eye Drops, the facility failed to ensure a licensed staff member did not place gloves, tissues, and eye drops in her pocket while administering eye drops to Resident Identifier (RI) #44. This had the potential to affect RI #44, one of two residents observed for the administration of eye drops.
C

Dispose of garbage and refuse properly.

F814 · Nutrition and Dietary · No actual harm, potential for minimal harm, widespread · Corrected (the home has a date of correction) November 28, 2019

Inspectors wroteBased on observation, interview and the facility's policy titled Sanitation Principals , the facility failed to ensure one of three dumpster's doors were closed on 10/22/19. This affected one of three dumpster's observed.

October 11, 2018Standard inspection · 1 citation

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 15, 2018

Inspectors wroteBased on observation, interviews, a review of regulations from the 2017 U.S. Food and Drug Administration Food Code, Thermometer Calibration (Food Republic), facility policies related to Therapeutic Supplements, Three Compartment Sink Sanitization, and Foods from Families and Friends, the facility failed to ensure: 1) cleaned cooking utensils were thoroughly air dried prior to stacking and storage; 2) commercially prepared, thawed milkshakes were consistently labeled with use-by dates for timely discard; 3) utensils and pans were sanitized when processed through the three-compartment sinks; 4) food thermometers used on the 10/10/18 tray line were accurately calibrated prior to use; 5) food brought into the facility from outside sources (family/friends) and stored in two of four nursing refrigerators was labeled with name and date to ensure timely discard; [...]

Fire safety inspections

18 fire safety citations on file: 7 on July 26, 2023, 5 on October 24, 2019, 6 on October 11, 2018.

Every fire safety citation18 citations

F
Develop and maintain an Emergency Preparedness Program (EP).

E 4 · July 26, 2023 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · July 26, 2023 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · July 26, 2023 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · July 26, 2023 · Corrected (the home has a date of correction)
D
Provide properly protected cooking facilities.

K 324 · July 26, 2023 · Corrected (the home has a date of correction)
D
Have properly installed electrical wiring and gas equipment.

K 511 · July 26, 2023 · Corrected (the home has a date of correction)
D
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

K 741 · July 26, 2023 · Corrected (the home has a date of correction)
E
Have corridors or aisles that are unobstructed and are at least 8 feet in width.

K 232 · October 24, 2019 · Corrected (the home has a date of correction)
E
Inspect, test, and maintain automatic sprinkler systems.

K 353 · October 24, 2019 · Corrected (the home has a date of correction)
D
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · October 24, 2019 · Corrected (the home has a date of correction)
D
Install an approved automatic sprinkler system.

K 351 · October 24, 2019 · Corrected (the home has a date of correction)
D
Install smoke barrier doors that can resist smoke for at least 20 minutes.

K 374 · October 24, 2019 · Corrected (the home has a date of correction)
F
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

K 222 · October 11, 2018 · Corrected (the home has a date of correction)
F
Have corridors or aisles that are unobstructed and are at least 8 feet in width.

K 232 · October 11, 2018 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · October 11, 2018 · Corrected (the home has a date of correction)
E
Have restrictions on the use of portable space heaters.

K 781 · October 11, 2018 · Corrected (the home has a date of correction)
E
Ensure proper usage of power strips and extension cords.

K 920 · October 11, 2018 · Corrected (the home has a date of correction)
D
Install corridor and hallway doors that block smoke.

K 363 · October 11, 2018 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Alabama	United States
All nursing staff (RN, LPN and aides)	4.08	3.88	3.86
Registered nurses	0.63	0.65	0.69
All nursing staff on weekends	3.24	3.26	3.42
Nurse aides	2.68
Licensed practical nurses	0.77
Nursing staff turnover (share who left in a year)	40.3%	46.9%	45.8%
Registered nurse turnover	36.4%	39.5%	42.9%
Administrators who left	0

CMS expects 3.44 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.42 on weekdays and 3.24 on weekends, 27% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.24 in April to June 2025 to 4.08 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.08	0.63	4.42	3.24	0.0%	0 of 90	181
Oct to Dec 2025	4.26	0.62	4.59	3.43	0.0%	0 of 92	176
Jul to Sep 2025	4.08	0.52	4.36	3.37	0.0%	0 of 92	176
Apr to Jun 2025	4.24	0.58	4.56	3.42	0.0%	0 of 91	177
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Alabama, Jan to Mar 2026	3.88	0.63	4.13	3.27	0.9%	0.2% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Alabama	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	3.0	12.0	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	1.4	0.9	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	3.0	2.4	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	3.4	3.3	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.8	2.0	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	4.5	12.1	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	7.2	5.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	17.0	21.2	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	25.8	24.8	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	11.9	11.3	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.0	2.0	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	1.1	1.7	1.8

Owners and operators

Legal business name: GLEN HAVEN HEALTH AND REHABILITATION, LLC. CMS links this home to Nhs Management, a group of 43 nursing homes averaging 2.9 stars overall.

Name	Role	Type	Share	Since
Nhs Operations LLC	5% or greater direct ownership interest	Organization	100%	11/08/2002
James Norman Estes Jr Tr	5% or greater indirect ownership interest	Organization	5%	11/08/2002
Jennifer Lee Estes Tr 031093	5% or greater indirect ownership interest	Organization	5%	11/08/2002
Estes, James	5% or greater indirect ownership interest	Individual	89%	11/08/2002
Martins Ltd	5% or greater security interest	Organization		01/01/2003
Northport Health Services Inc	5% or greater security interest	Organization		01/01/2003
Regions Bank	5% or greater security interest	Organization		08/29/2011
Shaw, Webster	W-2 managing employee	Individual		01/15/2024
Boyd, Casey	Corporate director	Individual		04/28/2023
Duffy, Marcia	Corporate director	Individual		12/12/2003
Rasco, Lynn	Corporate director	Individual		07/01/2022
Estes, James	Corporate officer	Individual		11/08/2002
Long, Phillip	Corporate officer	Individual		10/01/2019
Boyd, Casey	Operational/managerial control	Individual		04/28/2023
Duffy, Marcia	Operational/managerial control	Individual		12/12/2003
Rasco, Lynn	Operational/managerial control	Individual		07/01/2022
Shaw, Webster	Operational/managerial control	Individual		01/15/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 4 problems in this area, most recently on July 26, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on July 26, 2023: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on July 26, 2023: "Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action."
What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on October 24, 2019: "Provide and implement an infection prevention and control program."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.24 hours per resident per day, below the Alabama average of 3.26.

Other nursing homes nearby

Forest Manor Health and Rehab
Northport, 0 mi · 3 of 5 stars · 9 citations
Park Manor Health and Rehabilitation, LLC
Northport, 0.1 mi · 3 of 5 stars · 11 citations
Aspire Physical Recovery Center of West Alabama
Northport, 0.8 mi · 4 of 5 stars · 6 citations
Hunter Creek Health and Rehabilitation, LLC
Northport, 0.8 mi · 3 of 5 stars · 9 citations
Heritage Health Care & Rehab Inc
Tuscaloosa, 1.3 mi · 3 of 5 stars · 9 citations
Moundville Health and Rehabilitation, LLC
Moundville, 17.1 mi · 4 of 5 stars · 10 citations

Alabama contacts for a concern about a nursing home

These are the official offices in Alabama. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Alabama Department of Public Health, Bureau of Health Provider Standards, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Alabama Office of the State Long-Term Care Ombudsman Program, 334-242-5753. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Alabama Health Care Facilities Deficiencies, where Alabama publishes its own records on licensed homes.

Common questions

What is Glen Haven Health and Rehabilitation, LLC's Medicare star rating?: CMS rates Glen Haven Health and Rehabilitation, LLC 1 out of 5 stars overall, with 1 for health inspections, 4 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Glen Haven Health and Rehabilitation, LLC get at its last inspection?: 5 health deficiencies at the standard inspection on July 26, 2023. The Alabama average is 4.
Has Glen Haven Health and Rehabilitation, LLC been fined?: CMS lists no fines in the last three years.
Does Glen Haven Health and Rehabilitation, LLC accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Glen Haven Health and Rehabilitation, LLC?: CMS lists 17 owners and managers, and links the home to Nhs Management. Legal business name: GLEN HAVEN HEALTH AND REHABILITATION, LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.