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Haven of Lake Havasu

2781 Osborne Drive, Lake Havasu City, AZ 86406 · Mohave County · (928) 505-5552

104 certified beds, about 81 residents a day · For profit - Corporation · Medicare and Medicaid since 1997

CMS abuse icon: cited for abuse in a recent inspection Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 035240 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 14, 2025, inspectors cited 7 health deficiencies (the Arizona average is 6.4, the national average 9.2).

Of 27 health citations since June 2022, 2 were rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,018 in the last three years; the largest was $8,018, and the latest is dated October 17, 2024.

Nurses and nurse aides worked 3.37 hours per resident per day, against 3.98 across Arizona and 3.86 nationally. Registered nurses accounted for 0.66 of those hours.

52.5% of nursing staff left within the year CMS measured (Arizona average 45.1%).

CMS links it to Haven Health, an affiliated group of 20 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
17D
8E
0F
Potential for minimal harm
0A
0B
0C
April 20, 2026Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 8, 2026
    Inspectors wroteBased on clinical record reviews, staff and resident interviews, review of facility documentation, and review of policy and procedures, the facility failed to protect the rights of two residents (#1 and #2) to be free from physical abuse by another resident. The sample size was 4. The deficient practice could result in the resident being in an unsafe environment. Findings Include: -Regarding Resident #1 Resident #1 was admitted on [DATE] with a diagnoses that included attention and concentration deficit, dysphagia, acute respiratory failure, muscle weakness, abnormalities of gait and mobility, and symbolic dysfunctions. A quarterly Minimum Data Set (MDS) dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 05, indicating severe cognitive impairment. [...]
April 1, 2025Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) May 7, 2025
    Inspectors wroteBased on clinical record review, facility documentation, and staff interviews, the facility failed to ensure two residents (#36 and #40) were provided adequate supervision to prevent resident abuse. The deficient practice could result in residents being at risk for abuse.
February 14, 2025Standard inspection, Complaint inspection · 7 citations
  1. G
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure that two residents (#9, #228) were adequately supervised in order to prevent accidental falls; and, failed to ensure items in the environment that could be utilized unsafely were stored away from one resident (#31). The deficient practice resulted in two residents being physically harmed.
  2. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on clinical record review, resident and staff interviews, and policy review, the facility failed to ensure advance directives were completed and maintained for one resident (#31). The deficient practice could result in residents not receiving proper care according to their preferences or potential harm to the resident's life.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wrote-Resident #25 was admitted to the facility on [DATE], with diagnoses that include acute and chronic respiratory failure with hypoxia, chronic respiratory failure with hypercapnia, chronic obstructive pulmonary disease, hypertensive heart disease with heart failure. The Minimum Data Set (MDS) assessment dated [DATE] showed a Brief Interview Mental Status (BIMS) 15 which indicated the resident was cognitively intact. A review of the documented Self Medication Evaluation revealed, that a self-administration evaluation was conducted on January 7, 2025 at 4:00 pm. The resident #25 wanted to self-administer medications. A review of physician orders included the self-administering of medications: [...]
  4. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on record review, resident and staff interviews and observations, the facility failed to ensure proper nail care for one resident (#31) was performed. This deficient practice could result in resident grooming and hygiene needs not being met.
  5. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on observations, staff interviews and policy review, the facility failed to ensure that medications were not left at the bedside for two resident. (#25, #283). The facility census was 85 and the sample was 3 residents. The deficient practice could result in harm to the residents, staff and/or visitors who have access to medications.
  6. D
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on observations, interviews, and review of policy, the facility failed to ensure food was stored in accordance with appropriate guidelines. The facility census was 85. The deficient practice could increase the risk for foodborne illness.
  7. D
    Dispose of garbage and refuse properly.
    F814 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 7, 2025
    Inspectors wroteBased on observation, staff interviews, and policy and procedures, the facility failed to ensure that refuse was disposed of appropriately. The deficient practice could result in an unsanitary condition and the harborage of pests and insects.
December 2, 2024Complaint inspection · 1 citation
  1. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on clinical record review, interviews, review of policies, the facility failed to ensure resident # 1 did not sustain repeated fall accident and injury. This may result in residents sustaining injuries due to repeated falls.
October 17, 2024Complaint inspection · 1 citation
  1. G
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 25, 2024
    Inspectors wroteBased on clinical record reviews, staff interviews, and policy review, the facility failed to ensure one resident (#135) was free from self-harm following an encounter of self-reported suicidal ideation. The deficient practice could result in further neglect, harm or possible death of residents.
August 20, 2024Complaint inspection · 1 citation
  1. D
    Plan the resident's discharge to meet the resident's goals and needs.
    F660 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 30, 2024
    Inspectors wroteBased on clinical record review, staff interviews, and review of policy and procedures, the facility failed to ensure discharge planning included developing a discharge care plan for one sampled resident (#80). The deficient practice resulted in an ineffective transition to post-discharge care, and increases the risk factors leading to preventable readmission.
June 11, 2024Complaint inspection · 1 citation
  1. D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 25, 2024
    Inspectors wroteBased on record review, interviews and facility documentation and policy, the facility failed to ensure one resident (#1) was free from abuse from a staff member. The deficient practice could lead to further abuse of residents.
July 27, 2023Standard inspection · 9 citations
  1. E
    Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
    F606 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on documention, staff interviews, and the facility policy and procedures, the facility failed to provide supervision as directed by the nursing board for one staff (#33). The deficient practice could result in residents being physically and/or emotionally harmed.
  2. E
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on clinical review, staff interviews, and facility policy and procedures, the facility failed to ensure that medication administration for one resident (#18) met professional standards of practice, failed to ensure physicians orders for one resident (#8) were complete and failed to notify the physician of a change in condition (#65). The deficient practice could result in residents not receiving care that meets professional standards.
  3. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on clinical record, staff interviews, and the facility policy and procedures, the facility failed to assist one resident (#60) with repositioning. The deficient practice could result in a skin breakdown.
  4. E
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to provide an ongoing program of activities designated to meet the needs of one resident (#18). The deficient practice could impact the psychosocial needs of the residents.
  5. E
    Ensure the activities program is directed by a qualified professional.
    F680 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteReview of the employee file, staff interviews, and the policy and procedures revealed that the facility failed to ensure staff #57 had the educational requirements and experience for the position of Activity Manager. The deficient practice could result in activity assessments and the implementation of an appropriate activity program not being met for residents.
  6. E
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident (#46) was provided pain management services consistent with professional standards of practice. The deficient practice could result in unmanaged pain for residents. The census was 58, the sample was 16 residents.
  7. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on clinical record review, staff interviews, and policy review, the facility failed to revise the comprehensive care plan to include assessed goals and needs for one resident (#8). The deficient practice has the potential to cause resident's specific nutritional care needs not being met.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure the necessary treatment and services were provided for one resident (#65) as ordered by the physician regarding daily weights, and notficiation of changes in condition. The facility census was 58, and the sample was 16 residents. The deficient practice could result in the physician not being aware of changes in condition.
  9. D
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    F727 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 30, 2023
    Inspectors wroteBased on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure a registered nurse was scheduled for 8 consecutive hours on September 18, 2022. The deficient practice could impact the quality of care provided to residents.
June 9, 2022Standard inspection · 5 citations
  1. E
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 24, 2022
    Inspectors wroteBased on clinical record review, staff interviews, review of policies and procedures, the facility failed to ensure one resident (#20) consistently received care and services to assess, treat, and identify pressure ulcers. The sample size was 2. The deficient practice could result in delayed identification of pressure ulcers and worsening of pressure ulcers.
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 24, 2022
    Inspectors wroteBased on observations, staff interviews, and policy review, the facility failed to ensure the resident environment remained free of accident hazards for three residents (#15, #24, and #17), by failing to ensure safe water temperatures were maintained. The deficient practice could result in residents sustaining burns related to hot water temperatures.
  3. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 24, 2022
    Inspectors wroteBased on clinical record reviews, staff interviews, policy review, and the Resident Assessment Instrument (RAI) manual, the facility failed to ensure Minimum Data Set (MDS) assessments accurately reflected the status of two residents (#8 and #20). The sample size was 18 residents. The deficient practice could result in assessments not being accurate and in data that is not accurate for quality monitoring.
  4. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 24, 2022
    Inspectors wroteBased on clinical record review, staff interviews, and policy and procedure, the facility failed to ensure that professional standards were followed for one resident (#20) by not following the physician order regarding blood sugars. The sample size was 5. The deficient practice could result in an adverse outcome to residents.
  5. D
    Assist a resident in gaining access to vision and hearing services.
    F685 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 24, 2022
    Inspectors wroteBased on resident and staff interviews, clinical record review, and policy review, the facility failed to ensure that one sampled resident (#18) was assisted with making a vision appointment. The deficient practice could result in decreased vision abilities.

Fire safety inspections

7 fire safety citations on file: 1 on February 14, 2025, 2 on July 27, 2023, 4 on June 9, 2022.

Every fire safety citation7 citations
  1. E
    Install corridor and hallway doors that block smoke.
    K 363 · February 14, 2025 · Corrected (the home has a date of correction)
  2. D
    Install corridor and hallway doors that block smoke.
    K 363 · July 27, 2023 · Corrected (the home has a date of correction)
  3. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · July 27, 2023 · Corrected (the home has a date of correction)
  4. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · June 9, 2022 · Corrected (the home has a date of correction)
  5. D
    Install corridor and hallway doors that block smoke.
    K 363 · June 9, 2022 · Corrected (the home has a date of correction)
  6. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · June 9, 2022 · Corrected (the home has a date of correction)
  7. D
    Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    K 914 · June 9, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
October 17, 2024Fine $8,018

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArizonaUnited States
All nursing staff (RN, LPN and aides)3.373.983.86
Registered nurses0.660.700.69
All nursing staff on weekends3.063.513.42
Nurse aides1.81
Licensed practical nurses0.90
Nursing staff turnover (share who left in a year)52.5%45.1%45.8%
Registered nurse turnover60.0%43.6%42.9%
Administrators who left0

CMS expects 4.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.50 on weekdays and 3.06 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.22 in April to June 2025 to 3.37 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.370.663.503.06 0.0%0 of 9081
Oct to Dec 20253.410.733.582.98 0.0%0 of 9278
Jul to Sep 20253.430.823.622.95 0.0%0 of 9280
Apr to Jun 20253.220.733.392.81 0.0%0 of 9185
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arizona, Jan to Mar 20263.870.634.053.433.3%0.5% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Arizona

JobMedianMiddle halfEmployed
Arizona, all employers
CNAs (nursing assistants)$21.53$18.43 to $22.4220,320
LPNs and LVNs$37.05$32.10 to $39.366,530
Registered nurses$47.84$39.33 to $52.2073,150
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArizonaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
3.110.713.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.11.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.12.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.31.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
13.812.814.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.44.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
1.710.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
24.223.723.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
15.210.412.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.51.51.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.61.41.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Haven of Lake Havasu's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (57.1% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

57.1% this home

No different from the national rate

US median of homes 51.5% · Arizona: 74 better, 1 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 233 eligible stays.

Potentially preventable readmissions

11.3% this home

No different from the national rate

US median of homes 10.7% · Arizona: 4 better, 1 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 261 eligible stays.

Infections that led to a hospital stay

9.2% this home

No different from the national rate

US median of homes 7.1% · Arizona: 6 better, 1 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 139 eligible stays.

Self-care and mobility at discharge

77.5% this home

Median of homes: Arizona69.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 80 residents counted.

Falls with major injury

0.0% this home

Median of homes: Arizona0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 211 residents counted.

New or worsened pressure ulcers

0.9% this home

Median of homes: Arizona0.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 211 residents counted.

Medication list given at discharge

89.2% this home

Median of homes: Arizona95.1% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 37 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: HAVEN OF LAKE HAVASU LLC. CMS links this home to Haven Health, a group of 20 nursing homes averaging 2.8 stars overall.

NameRoleTypeShareSince
Robertson, BrettDirect ownership interestIndividual06/01/2017
Samuelian, RobertDirect ownership interestIndividual06/01/2017
Samuelian, SpencerDirect ownership interestIndividual06/01/2017
Samuelian, StephenDirect ownership interestIndividual06/01/2017
Seastrand, JasonDirect ownership interestIndividual06/01/2017
West, ChristianDirect ownership interestIndividual06/01/2017
Haven Health Properties LLC5% or greater mortgage interestOrganization06/01/2017
Haven Lake Havasu Real Estate LLC5% or greater mortgage interestOrganization06/01/2017
Health Group Management LLCOperational/managerial controlOrganization11/25/2024
Espinosa, StephanieOperational/managerial controlIndividual10/14/2024
Fragoso, LindsayOperational/managerial controlIndividual11/15/2020
Longhurst, StockOperational/managerial controlIndividual11/15/2020
Ong-Veloso, AngeloOperational/managerial controlIndividual01/01/2023
Ponithieux, KimberlyOperational/managerial controlIndividual07/10/2023
Robertson, BrettOperational/managerial controlIndividual01/22/2025
Samuelian, RobertOperational/managerial controlIndividual01/22/2025
Samuelian, SpencerOperational/managerial controlIndividual01/22/2025
Samuelian, StephenOperational/managerial controlIndividual01/22/2025
Seastrand, JasonOperational/managerial controlIndividual06/01/2017
West, ChristianOperational/managerial controlIndividual01/22/2025
Yentes, CameronOperational/managerial controlIndividual08/26/2024
Haven Health Properties LLCAdp of the SNFOrganization11/25/2024
Haven Lake Havasu Real Estate LLCAdp of the SNFOrganization11/26/2024
Health Group Management LLCAdp of the SNFOrganization11/25/2024
Espinosa, StephanieAdp of the SNFIndividual10/14/2024
Fragoso, LindsayAdp of the SNFIndividual05/10/2021
Longhurst, StockAdp of the SNFIndividual11/15/2020
Ong-Veloso, AngeloAdp of the SNFIndividual01/01/2023
Ponithieux, KimberlyAdp of the SNFIndividual07/10/2023
Robertson, BrettAdp of the SNFIndividual01/22/2025
Samuelian, RobertAdp of the SNFIndividual01/22/2025
Samuelian, SpencerAdp of the SNFIndividual01/22/2025
Samuelian, StephenAdp of the SNFIndividual01/22/2025
Seastrand, JasonAdp of the SNFIndividual06/01/2017
West, ChristianAdp of the SNFIndividual01/22/2025
Yentes, CameronAdp of the SNFIndividual08/26/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on February 14, 2025: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on February 14, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  3. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 5 problems in this area, most recently on April 20, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
  4. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 14, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.06 hours per resident per day, below the Arizona average of 3.51.

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Common questions

What is Haven of Lake Havasu's Medicare star rating?
CMS rates Haven of Lake Havasu 2 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Haven of Lake Havasu get at its last inspection?
7 health deficiencies at the standard inspection on February 14, 2025. The Arizona average is 6.4.
Has Haven of Lake Havasu been fined?
Yes. CMS lists 1 fine totaling $8,018 in the last three years.
Does Haven of Lake Havasu accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Haven of Lake Havasu?
CMS lists 36 owners and managers, and links the home to Haven Health. Legal business name: HAVEN OF LAKE HAVASU LLC.

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