Find a nursing home

Home / Arkansas / Benton

Heartland Rehabilitation and Care Center

19701 Interstate 30, Benton, AR 72015 · Saline County · (501) 778-8200

140 certified beds, about 90 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1992

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 045199 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on July 31, 2025, inspectors cited 1 health deficiency (the Arkansas average is 2.7, the national average 9.2).

None of its 10 health citations since April 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.71 hours per resident per day, against 4.02 across Arkansas and 3.86 nationally. Registered nurses accounted for 0.34 of those hours.

51.2% of nursing staff left within the year CMS measured (Arkansas average 49.5%).

CMS links it to Southern Administrative Services, an affiliated group of 35 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
6D
3E
1F
Potential for minimal harm
0A
0B
0C
July 31, 2025Standard inspection · 1 citation
  1. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 29, 2025
    Inspectors wroteBased on observation, interview, and facility policy review, the facility failed to ensure dietary staff washed their hands between dirty and clean tasks, and before handling clean equipment for one of two meals observed.
April 25, 2024Standard inspection · 6 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure foods stored in the freezer and dry storage area were covered, sealed, dated, and were stored in to prevent potential food borne illness for resident who received meals from 1 of 1 kitchen, expired food items were promptly removed from stock to prevent potential food borne illness for residents who received meal trays from 1 of 1 kitchens, and dietary staff washed their hands before handling clean equipment and food items to prevent potential food borne illness for residents. The failed practices had the potential to affect 66 residents who receive meals from the kitchen.
  2. E
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure mechanical closets to the electrical and air conditioning rooms were locked to prevent residents from entering. The facility failed to lock a private bathroom on 400 Hall that did not have a call light or pull cord light to allow residents to call for assistance which had the potential to affect 9 400-Hall residents that can ambulate or self-propel and failed to transfer residents in an appropriate manner to prevent falls or injuries.
  3. E
    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure meals were served in a method that maintained the appearance pureed food items and of hot food product and at temperatures that were acceptable to the residents to improve palatability and encourage good nutritional intake during 2 of 2 meals observed. This failed practice had the potential to affect 19 residents who receive meal trays in their rooms on the 100- Hall, 5 residents who receive meal trays on the 200- Hall, 4 residents who receive meal trays in their room on the 300- Hall, 14 residents who receive meal trays on 400- Hall.
  4. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents received dental care to promote good hygiene and prevent nutritional and dental complications for 1 (Resident #14) sampled resident. This failed practice had the potential to affect 7 residents on 400-Hall that require complete dental assistance.
  5. D
    Provide enough food/fluids to maintain a resident's health.
    F692 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure ice packs were maintained in cooler bags at the bedside for residents on thickened liquids to ensure fluids were appetizing for the residents to help prevent dehydration and weight loss. This failed practice had the ability to affect two residents on 400-Hall on thickened liquids.
  6. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 19, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to date humidifier bottles to ensure nursing staff changed humidifier bottles weekly to prevent respiratory infections. This failed practice had the potential to affect 2 residents living on 400 Hall using oxygen with humidifier bottles.
April 7, 2023Standard inspection · 3 citations
  1. D
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    F569 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2023
    Inspectors wroteBased on record review and interview the facility failed to convey within 30 days the resident's funds, and a final accounting of those funds, to the resident, or in the case of death, the individual or probate jurisdiction administering the resident's estate, in accordance with State law, upon the death of 2 Residents (#125 and #126) who had personal funds deposited with the facility.
  2. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2023
    Inspectors wroteBased on Observation, Interview and Record Review the facility failed to place signage on a resident's entry way to identify the use of Oxygen by the resident, for 1 (#226) of 6 (#11, #15, #33, #57, #63 and #226) sampled residents who received Supplemental Oxygen.
  3. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) May 7, 2023
    Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure ongoing communication and collaboration with the Dialysis Facility for 1 (Resident #17) reviewed for End Stage Renal Disease/Dialysis services, according to a list provided by Director of Nursing (DON) on 04/06/23.

Fire safety inspections

13 fire safety citations on file: 7 on July 31, 2025, 4 on April 25, 2024, 2 on April 7, 2023.

Every fire safety citation13 citations
  1. F
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · July 31, 2025 · Corrected (the home has a date of correction)
  2. F
    Have exits that are accessible at all times.
    K 271 · July 31, 2025 · Corrected (the home has a date of correction)
  3. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · July 31, 2025 · Corrected (the home has a date of correction)
  4. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · July 31, 2025 · Corrected (the home has a date of correction)
  5. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · July 31, 2025 · Corrected (the home has a date of correction)
  6. F
    Install corridor and hallway doors that block smoke.
    K 363 · July 31, 2025 · Corrected (the home has a date of correction)
  7. F
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · July 31, 2025 · Corrected (the home has a date of correction)
  8. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · April 25, 2024 · Corrected (the home has a date of correction)
  9. F
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · April 25, 2024 · Corrected (the home has a date of correction)
  10. E
    Have exits that are accessible at all times.
    K 271 · April 25, 2024 · Corrected (the home has a date of correction)
  11. E
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · April 25, 2024 · Corrected (the home has a date of correction)
  12. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · April 7, 2023 · Corrected (the home has a date of correction)
  13. F
    Properly provide smoke detection systems in areas open to corridors.
    K 347 · April 7, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeArkansasUnited States
All nursing staff (RN, LPN and aides)3.714.023.86
Registered nurses0.340.410.69
All nursing staff on weekends3.313.453.42
Nurse aides2.49
Licensed practical nurses0.89
Nursing staff turnover (share who left in a year)51.2%49.5%45.8%
Registered nurse turnover28.6%44.8%42.9%
Administrators who left0

CMS expects 3.31 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.87 on weekdays and 3.31 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.98 in April to June 2025 to 3.71 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.710.343.873.31 1.5%0 of 9090
Oct to Dec 20253.890.314.043.49 1.7%0 of 9279
Jul to Sep 20253.920.384.103.45 1.8%0 of 9277
Apr to Jun 20253.980.494.183.48 1.8%0 of 9173
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Arkansas, Jan to Mar 20264.050.404.283.472.0%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Arkansas

JobMedianMiddle halfEmployed
Arkansas, all employers
CNAs (nursing assistants)$16.55$14.52 to $17.3417,260
LPNs and LVNs$27.22$23.82 to $29.4310,010
Registered nurses$37.95$32.04 to $43.4029,400
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Heartland Rehabilitation and Care Center. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeArkansasUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
4.69.513.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.00.60.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.01.21.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.63.93.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.71.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
6.410.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
4.14.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
6.610.915.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
14.224.123.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
6.012.512.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.32.01.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.02.11.8

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Heartland Rehabilitation and Care Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (55.1% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

55.1% this home

No different from the national rate

US median of homes 51.5% · Arkansas: 7 better, 25 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 57 eligible stays.

Potentially preventable readmissions

10.9% this home

No different from the national rate

US median of homes 10.7% · Arkansas: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 69 eligible stays.

Infections that led to a hospital stay

6.8% this home

No different from the national rate

US median of homes 7.1% · Arkansas: 0 better, 7 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 28 eligible stays.

Self-care and mobility at discharge

77.3% this home

Median of homes: Arkansas64.4% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 44 residents counted.

Falls with major injury

0.0% this home

Median of homes: Arkansas0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 53 residents counted.

New or worsened pressure ulcers

1.8% this home

Median of homes: Arkansas2.7% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 53 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Arkansas98.8% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 11 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: SALINE SNF OPERATIONS, LLC. CMS links this home to Southern Administrative Services, a group of 35 nursing homes averaging 3.9 stars overall.

NameRoleTypeShareSince
4p2t1 Ops Holding LP5% or greater direct ownership interestOrganization100%07/01/2020
Alexark1 LLC5% or greater indirect ownership interestOrganization01/01/2022
Jej Assets LP5% or greater indirect ownership interestOrganization01/01/2022
Jej Management, LLC5% or greater indirect ownership interestOrganization01/01/2022
Ponthie, Sharlot5% or greater indirect ownership interestIndividual01/01/2022
Strother, JohnW-2 managing employeeIndividual08/01/2023
Alexark1 LLCGeneral partnership interestOrganization07/01/2020
Jej Assets LPLimited partnership interestOrganization07/01/2020

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on April 25, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
  2. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on July 31, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on April 7, 2023: "Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death."
  4. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.31 hours per resident per day, below the Arkansas average of 3.45.

Other nursing homes nearby

Arkansas contacts for a concern about a nursing home

These are the official offices in Arkansas. NursingHomeClear cannot take or act on complaints.

Common questions

What is Heartland Rehabilitation and Care Center's Medicare star rating?
CMS rates Heartland Rehabilitation and Care Center 5 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Heartland Rehabilitation and Care Center get at its last inspection?
1 health deficiency at the standard inspection on July 31, 2025. The Arkansas average is 2.7.
Has Heartland Rehabilitation and Care Center been fined?
CMS lists no fines in the last three years.
Does Heartland Rehabilitation and Care Center accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Heartland Rehabilitation and Care Center?
CMS lists 8 owners and managers, and links the home to Southern Administrative Services. Legal business name: SALINE SNF OPERATIONS, LLC.

Sources

Find a nursing home Read an inspection