Heritage Healthcare of Painesville
70 Normandy Dr, Painesville, OH 44077 · Lake County · (440) 357-1311
78 certified beds, about 60 residents a day · For profit - Corporation · Medicare and Medicaid since 1988
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365713 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 18, 2024, inspectors cited 5 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 22 health citations since October 2019 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.05 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.77 of those hours.
70.5% of nursing staff left within the year CMS measured (Ohio average 48.7%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
610/19
1111/22
509/24
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 22 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
11D
3E
5F
Potential for minimal harm
0A
0B
3C
September 18, 2024Standard inspection · 5 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on review of personnel files and interview, the facility did not ensure tuberculosis testing was completed on or prior to the date of hire for the Administrator, Director of Nursing (DON), Assistant Director of Nursing (ADON) #202, Human Resources/Payroll #205, State Tested Nurse Aide (STNA) #212, Licensed Practical Nurse (LPN) #243, and LPN #238. This affected seven of the 12 personnel files reviewed and had the potential to affect all 52 residents residing in the facility.
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on record review and interview, the facility failed to ensure showers/bed baths were provided to Residents #18, #23, and #29 as scheduled. This affected three residents (#18, #23, and #29) of five residents reviewed for showers. The facility census was 52.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure Resident #39 received wound care according to physician's orders. This affected one resident (#39) of one resident reviewed for pressure ulcers. The facility census was 52.
- C Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Inspectors wroteBased on review of personnel files and interview, the facility did not ensure pre-employment reference checks were completed for the Administrator, Director of Nursing (DON), Assistant Director of Nursing (ADON) #202, Human Resources/Payroll #205, Licensed Practical Nurse (LPN) #248, and LPN #243. This affected six of the 12 personnel files reviewed and had the potential to affect all 52 residents residing in the facility.
- C Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on review of personnel files and interview, the facility did not ensure an annual evaluation was completed for stated tested nurse aide (STNA) #225. This affected one of the 12 personnel files reviewed and had the potential to affect all 52 residents residing in the facility.
November 3, 2022Standard inspection · 11 citations
- F Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on observation, interview, and record review the facility failed to serve meals in a timely manner. This had the potential to affect all residents residing in the facility who receive meals. The facility identified two residents (Resident's #36 and #260) with physician's orders for nothing by mouth (NPO). The facility census was 55.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review the facility failed to maintain a clean and sanitary kitchen area. This had the potential to affect all residents residing in the facility who received meals. The facility identified two (Resident's #36 and #260) with nothing by mouth (NPO) diet orders. The facility census was 55.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview, record review, and policy review, the facility failed to ensure documentation was completed on five residents (Residents #26, #30, #37, #48, and #262) of 25 residents reviewed for documentation. The facility census was 55.
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, staff interview, and facility policy review the facility failed to have a well-maintained environment. This affected nine resident occupied rooms (rooms #102, #105, #107, #108, #110, #202, #205, #207, #303). The facility census was 55.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on medical record review, staff interviews, and facility policy review, the facility failed to notify Resident #50's physician and resident representative of significant weight changes. This affected one (Resident #50) of three residents who were reviewed for nutrition. The facility census was 55.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on medical record reviews, interviews, and the Center of Medicaid and Medicare Services Resident Assessment Instrument version 3.0 manual, the facility failed to accurately code the Minimum Data Set (MDS) for Resident's #50 and #33. This affected two (Resident's #50 and #33) of twenty-three residents reviewed for MDS accuracy. The facility census was 55 residents.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wrote2. Review of the medical record revealed Resident #47 was admitted to the facility on [DATE] with diagnoses including end stage renal disease dependent on dialysis, high blood pressure, diabetes, depression, and anxiety. Review of the physician's orders for Resident #47 revealed no order for dialysis. Review of the care plans for Resident #47 revealed he attended dialysis on Mondays, Wednesdays, and Fridays at 5:30 A.M. Interview with Resident #47 on 10/26/22 at 3:24 P.M. revealed he went to dialysis on Mondays, Wednesdays, and Fridays. Interview with the DON on 10/27/22 at 12:07 P.M. revealed Resident #47 attended dialysis every Monday, Wednesday, and Friday. The DON said she did not know why there was no physician's order for dialysis and confirmed there was no order after reviewing the resident's chart. [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on record review, observations, staff interviews, and facility policy review, the facility failed to ensure fall interventions were in place as care planned for Resident #33. This affected one (Resident #33) of five residents reviewed for falls. The facility census was 55.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview, record review, and policy review, the facility failed to ensure communication was received from the dialysis provider after each dialysis treatment. This affected one resident (Resident #47) of one resident reviewed for dialysis. The facility census was 55.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on interview and record review the facility failed to ensure an end date was provided for as needed psychotropic medications. This affected one resident (Resident #109) of five residents reviewed for psychotropic medications. The facility census was 55.
- C Dispose of garbage and refuse properly.
Inspectors wroteBased on observation and interview the facility failed to maintain a clean dumpster area. This had the potential to affect all residents residing in the facility. The facility census was 55.
October 9, 2019Standard inspection · 6 citations
- F Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on review of personnel files, review of the facility new hire list, staff interview and review of the facility's abuse policy, the facility failed to ensure all potential staff hires were checked against the Nurse Aide Registry (NAR) prior to employment to ensure the employee did not have a finding entered into the NAR concerning abuse, neglect, exploitation, mistreatment of residents, or misappropriation of resident property. This had the potential to affect all 65 residents that resided in the facility.
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and staff interview the facility failed to ensure common areas, resident rooms and resident furniture was maintained in a clean and sanitary condition. The facility also failed to ensure there was enough linen on the units. This affected Residents #14, #31, #46, #58 and had the potential to affect all 65 residents that resided in the facility. Findings Include: 1. Observations during initial tour of the facility on 10/06/19 from 6:15 A.M. to 6:50 A.M. revealed the dining room had food debris, paper, and a bed sheet on the floor. The table tops were dirty and there was food and dirty dishes in the sink. This was verified by State Tested Nursing Assistant (STNA) #32 at the time of the observation. Observations on 10/06/19 from 8:15 A.M. through 9:20 A.M. revealed the following: a. Dried chocolate milk on a wall in Resident #14's room. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview the facility failed to implement interventions listed in the care plan for psychotropic medications. This affected two (Resident #41 and Resident #45) of five residents reviewed for psychotropic medications.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, medical record review and staff interview the facility failed to trim Resident #20's fingernails and use rolled wash cloths for splints as care planned and ordered by the physician. This affected one of three residents reviewed for Activities of Daily Living (ADLs).
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on record review and interview the facility failed to ensure residents were monitored for behaviors and/or side effects of psychotropic medications. This affected two residents (Resident #41 and Resident #45) of five reviewed for psychotropic medications.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and interview the facility failed to ensure staff implemented infection control practices during incontinence care for Resident #43 and wound care for Resident #55 to prevent cross-contamination. This affected one of two residents observed for incontinence care and one of three resident reviewed for pressure ulcers.
Fire safety inspections
21 fire safety citations on file: 9 on September 18, 2024, 1 on October 3, 2023, 2 on November 3, 2022, 9 on October 9, 2019.
Every fire safety citation21 citations
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Meet requirements for sections of health care facilities separated by fire resistive construction.
- F Install an approved automatic sprinkler system.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure proper usage of power strips and extension cords.
- F Have proper medical gas storage and administration areas.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Conduct risk assessment and an All-Hazards approach.
- E Have properly installed electrical wiring and gas equipment.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
- E Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.
- E Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- E Install corridor and hallway doors that block smoke.
- C Establish procedures for tracking staff and patients during an emergency.
- C Establish methods for sharing information.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.05 | 3.69 | 3.86 |
| Registered nurses | 0.77 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.72 | 3.28 | 3.42 |
| Nurse aides | 1.81 | ||
| Licensed practical nurses | 0.47 | ||
| Nursing staff turnover (share who left in a year) | 70.5% | 48.7% | 45.8% |
| Registered nurse turnover | 66.7% | 43.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.43 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.18 on weekdays and 2.72 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 3.05 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.05 | 0.77 | 3.18 | 2.72 | 0.0% | 0 of 90 | 60 |
| Oct to Dec 2025 | 3.31 | 0.80 | 3.52 | 2.80 | 1.0% | 0 of 92 | 53 |
| Jul to Sep 2025 | 3.62 | 0.67 | 3.83 | 3.08 | 1.9% | 0 of 92 | 55 |
| Apr to Jun 2025 | 3.84 | 0.72 | 4.10 | 3.21 | 13.8% | 0 of 91 | 57 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Ohio
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Ohio, all employers | |||
| CNAs (nursing assistants) | $18.76 | $17.93 to $21.44 | 63,280 |
| LPNs and LVNs | $29.78 | $27.34 to $31.68 | 39,900 |
| Registered nurses | $39.67 | $38.08 to $47.61 | 143,730 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 1.3 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.6 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.5 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.9 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 2.5 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.3 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.6 | 8.8 | 15.4 |
Owners and operators
Legal business name: PAINESVILLE SNF OPCO LLC.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ohio 5 Opco Holdco LLC | Direct ownership interest | Organization | 03/24/2025 | |
| Steinmetz, Nathan | 5% or greater indirect ownership interest | Individual | 19% | 03/24/2025 |
| Mb Legacy Holdings LLC | Indirect ownership interest | Organization | 03/24/2025 | |
| Nsas Oh5 Holdings LLC | Indirect ownership interest | Organization | 03/24/2025 | |
| Oh5 Hrc LLC | Indirect ownership interest | Organization | 03/24/2025 | |
| Oh5fm LLC | Indirect ownership interest | Organization | 03/24/2025 | |
| Feigenbaum, David | Indirect ownership interest | Individual | 03/24/2025 | |
| Mendlowitz, Moshe | Indirect ownership interest | Individual | 03/24/2025 | |
| Sonnenschein, Aaron | Indirect ownership interest | Individual | 03/24/2025 | |
| Stekolnikova, Tatana | Indirect ownership interest | Individual | 03/24/2026 | |
| Kray, Jamie | Operational/managerial control | Individual | 07/08/2024 | |
| Lele, Shreeniwas | Operational/managerial control | Individual | 03/24/2025 | |
| Steinmetz, Nathan | Operational/managerial control | Individual | 03/24/2025 | |
| Mb Legacy Holdings LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Nsas Oh5 Holdings LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Oh5 Hrc LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Oh5fm LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Ohio 5 Propco Holdco LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Painesville SNF Propco LLC | Adp of the SNF | Organization | 03/24/2025 | |
| Feigenbaum, David | Adp of the SNF | Individual | 03/24/2025 | |
| Kray, Jamie | Adp of the SNF | Individual | 07/08/2024 | |
| Lele, Shreeniwas | Adp of the SNF | Individual | 03/24/2025 | |
| Mendlowitz, Moshe | Adp of the SNF | Individual | 03/24/2025 | |
| Sonnenschein, Aaron | Adp of the SNF | Individual | 03/24/2025 | |
| Steinmetz, Nathan | Adp of the SNF | Individual | 03/24/2025 | |
| Stekolnikova, Tatana | Adp of the SNF | Individual | 03/24/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on September 18, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on November 3, 2022: "Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on November 3, 2022: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on September 18, 2024: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.72 hours per resident per day, below the Ohio average of 3.28.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Grand River Health & Rehab Center Painesville, 1.4 mi · 2 of 5 stars · 34 citations
- Concord Ridge Health and Rehabilitation Mentor, 1.6 mi · 5 of 5 stars · 10 citations
- Homestead II Painesville, 2.1 mi · 5 of 5 stars · 5 citations
- Concord Village Skilled Nursing & Rehabilitation Concord, 3.1 mi · 5 of 5 stars · 12 citations
- Carecore at Mentor Mentor, 4.6 mi · 1 of 5 stars · 32 citations
- Mentor Ridge Health and Rehabilitation Mentor, 5.1 mi · 5 of 5 stars · 5 citations
- Mentor Hills Post Acute Mentor, 5.2 mi · 3 of 5 stars · 35 citations
- Kirtland Woods of Journey Kirtland, 7.4 mi · 1 of 5 stars · 50 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Heritage Healthcare of Painesville's Medicare star rating?
- CMS rates Heritage Healthcare of Painesville 4 out of 5 stars overall, with 4 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Heritage Healthcare of Painesville get at its last inspection?
- 5 health deficiencies at the standard inspection on September 18, 2024. The Ohio average is 10.5.
- Has Heritage Healthcare of Painesville been fined?
- CMS lists no fines in the last three years.
- Does Heritage Healthcare of Painesville accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Heritage Healthcare of Painesville?
- CMS lists 26 owners and managers. Legal business name: PAINESVILLE SNF OPCO LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.