What is Mentor Hills Post Acute's Medicare star rating?

CMS rates Mentor Hills Post Acute 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Mentor Hills Post Acute get at its last inspection?

3 health deficiencies at the standard inspection on February 13, 2025. The Ohio average is 10.5.

Has Mentor Hills Post Acute been fined?

CMS lists no fines in the last three years.

Does Mentor Hills Post Acute accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Mentor Hills Post Acute?

CMS lists 14 owners and managers, and links the home to PACS Group. Legal business name: MENTOR SNF HEALTHCARE LLC.

Mentor Hills Post Acute: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on February 13, 2025, inspectors cited 3 health deficiencies (the Ohio average is 10.5, the national average 9.2).

Of 35 health citations since September 2019, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.40 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.

62.1% of nursing staff left within the year CMS measured (Ohio average 48.7%).

CMS links it to PACS Group, an affiliated group of 275 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

1609/19

1109/22

307/24

112/24

302/25

106/25

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 35 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

22D

Potential for minimal harm

June 5, 2025Complaint inspection · 1 citation

D

Help the resident with transportation to and from laboratory services outside of the facility.

F774 · Administration · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 13, 2025

Inspectors wroteBased on record review, interview and facility policy review, the facility failed to ensure transportation to and from a planned physician appointment for Resident #94. This affected one (Resident #94) of three residents reviewed for transportation assistance. The facility census was 95.

February 13, 2025Standard inspection · 3 citations

F

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) March 12, 2025

Inspectors wroteBased on observation, interview, record review, review of the Centers for Disease Control and Prevention (CDC) guidelines and facility policy review, the facility failed to use appropriate transmission-based precautions (TBP) for Resident #84, utilize enhance barrier precautions (EBP) when indicated for Residents #12, #57 and #58 and failed to perform wound care using appropriate infection control practices for Residents #1, #12, #41, and #57. This affected one resident (#84) out of two residents reviewed for TBP, affected three residents (#12, #57 and #58) of six residents reviewed for EBP and affected four residents (#1, #12, #41, and #57) of six residents reviewed for wound care. [...]
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) March 12, 2025

Inspectors wroteBased on review of record, interview and facility policy review, the facility failed to offer/hold quarterly care conference meetings for Resident #21 and/or her representative. This affected one resident (#21) of one resident reviewed for care conferences. The facility census was 96.
C

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

F585 · Resident Rights · No actual harm, potential for minimal harm, widespread · deficient, provider has February 26, 2025

Inspectors wroteBased on record review, staff interview and facility policy review, the facility failed to ensure a designated Grievance Officer was identified. This had the potential to affect all 96 residents residing in the facility.

December 23, 2024Complaint inspection · 1 citation

D

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

F803 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 30, 2024

Inspectors wroteBased on observation, interview and review of the menu and spreadsheet, the facility failed to provide the alternate entree at the appropriate portion size. This affected two residents (#24 and #73) of two residents observed to receive the alternate on lunch on 12/18/24 out of 98 residents receiving food from the kitchen (Resident #53 was ordered nothing by mouth). Facility census was 99.

July 25, 2024Complaint inspection · 3 citations

G

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 6, 2024

Inspectors wroteBased on observation, record review, interview, and facility policy review the facility failed to develop and implement a comprehensive and individualized pressure ulcer prevention program to prevent the development of pressure ulcers, to timely identify new pressure ulcers and to ensure wound care was completed as ordered. This affected two residents (#51 and #79) of four residents reviewed for pressure ulcers. The facility census was 102. [...]
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 6, 2024

Inspectors wroteBased on observation, record review, interview, and facility policy review the facility failed to ensure resident treatments were completed and/ or documented as ordered. This affected two residents (#58 and #93) out of four residents reviewed treatments. This had the potential to affect 17 residents (#7, #14, #23, #27, #45, #48, #51, #58, #67, #73, #79, #85, #86, #89, #90, #91, and #99) identified by the facility with a treatment order other than barrier cream. The facility census was 102.
D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 6, 2024

Inspectors wroteBased on observation, record review, interview, and facility policy review the facility failed to ensure medical records were maintained in an accurate manner including not documenting the completion of treatments that were not done as ordered. This affected two residents (#58, and #79) out of eight residents medical records reviewed for accuracy. The facility census was 102.

September 19, 2022Standard inspection · 11 citations

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on observation and interview the facility failed to maintain a clean and sanitary environment in the kitchen. This had the potential to affect all 95 residents provided food and beverages from the facility. The facility census was 95.
E

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure call light cords were accessible to residents. This affected four residents (Resident's #20, #51, #53, and #74) of 26 residents observed for appropriate call light cord placement. The facility census was 95.
E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

F584 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on record review, observations, and interviews the facility failed to maintain a sanitary environment. This affected nine (Resident's #9, #19, #27, #32, #36, #67, #68, #69 and #81) of 51 residents residing on the 200/300 hall. The facility also failed to clean wheelchairs. This affected five (Resident's #15, #34, #56, #62 and #84) of 59 residents who utilize wheelchairs. The facility census was 95. Findings Include: 1. Review of the medical record for Resident #9 revealed an admission date of 02/26/22. Diagnoses included adult failure to thrive, diabetes mellitus, and major depressive disorder. Resident # 9 had intact cognition. Review of the medical record for Resident #19 revealed an admission date of 12/27/19. Diagnoses included type two diabetes mellitus with diabetic nephropathy and major depressive disorder. Resident #19 had intact cognition. [...]
E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on record review, observations, and interviews the facility failed to date and or document name on insulin vials/Kwik pens after opening. This affected six (Resident's #9, #18, #19, #36, #37 and #55) of 12 residents who required insulin. The facility census was 95.
D

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on record review, interview, and review of shower sheets revealed the facility failed to provide showers/bed baths as preferred. This affected two (Resident's #19 and #80) of five residents reviewed for showers. The facility census was 95.
D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on observation, interview, record review, review of the facility self-reported incident (SRI), and review of the facility policy the facility failed to ensure staff to resident verbal abuse did not occur. This affected one (Resident #50) of three residents reviewed for abuse. The facility census was 95.
D

Protect each resident from the wrongful use of the resident's belongings or money.

F602 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on record review, self-reported incident (SRI) review, and interview the facility failed to secure narcotics to prevent misappropriation. This affected two (Resident's #85 and #291) of 31 residents receiving narcotic medications. The facility census was 95.
D

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

F644 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on interviews and record review the facility failed to complete a Preadmission Screening and Record Review (PASARR) after a new serious mental disorder diagnosis. This affected one (Resident #51) of three resident records reviewed. The facility census was 95.
D

PASARR screening for Mental disorders or Intellectual Disabilities

F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on interview and record review the facility failed to timely complete an initial Preadmission Screening and Record Review (PASARR) for one (Resident #51) of three resident records reviewed. The facility census was 95.
D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on record review, interview, and policy review the facility failed to assess residents before and after dialysis treatments. This affected one (Resident #36) of seven residents requiring dialysis. The facility census was 95.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) October 25, 2022

Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure staff performed adequate hand hygiene during the provision of personal care for residents. This affected two (Resident's #20 and #51) of three residents observed for personal care. The facility census was 95.

September 13, 2019Standard inspection · 16 citations

F

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on record review and staff interview, the facility failed to develop and implement a comprehensive abuse policy and procedure to ensure adequate screening systems were in place for all employees prior to hire. The facility failed to implement their abuse policy to ensure all employees were checked against the Nurse Aide Registry for findings concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of resident property, obtain reference checks and ensure a complete criminal background check log was maintained. This affected 62 employees hired between 08/16/18 and 09/13/19 whose personnel files were reviewed. Also, the facility failed to implement their abuse policy for potential abuse for one resident (Resident #68) of one resident reviewed for abuse. This had the potential to affect all 109 residents residing in the facility.
F

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

F725 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure staff were available to meet the needs of residents. This had the potential to affect all 109 residents who resided in the facility.
F

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

F804 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, record review and interview, the facility failed to ensure food was served at an appetizing temperature and acceptable palatability. This had the potential to affect 106 residents who received meals in the facility. The facility identified Residents #23, #51 and #59 as receiving no food from the kitchen. The facility census was 109.
F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, record review and interview, the facility failed to maintain a clean and sanitary kitchen area. This had the potential to affect 106 residents who received meals in the facility. The facility identified Resident #23, #51 and #59 as receiving no food from the kitchen. The facility census was 109.
D

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on interview and record review, the facility failed to ensure elevated blood sugar levels were called to the physician as ordered. This affected Resident #10, one of five residents reviewed for unnecessary medications. The facility census was 109.
D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2019

Inspectors wroteBased on record review, observation and interview, the facility failed to report an allegation of neglect for Resident #68 within two hours of the allegation being made. This affected one of two residents reviewed for abuse. The facility census was 109.
D

Ensure each resident receives an accurate assessment.

F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on interview and record review, the facility failed to ensure accurate assessments regarding hospice for Resident #30. This affected one of two residents reviewed for hospice. The facility census was 109.
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on interview, record review and policy review, the facility failed to implement fall interventions per the comprehensive care plan for Resident #72. This affected one resident (Resident #72) of four residents reviewed for falls and accidents. The facility census was 109.
D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 10, 2019

Inspectors wroteBased on interview and record review, the facility failed to provide adequate care and treatment to manage diabetes and ensure physician orders were followed related to insulin administration and blood sugar levels. This affected one resident (Resident #57) out of three resident reviewed for blood sugar monitoring.
D

Provide safe, appropriate pain management for a resident who requires such services.

F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on interview and record review, the facility failed to ensure an accurate pain assessment was completed for Resident #30. This affected one of two residents reviewed for pain. The facility census was 109.
D

Ensure that residents are free from significant medication errors.

F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Resident #84 was free of significant medication error as he received the incorrect pain medication on medication administration observation. This affected one resident (Resident #84) of eight residents reviewed for medication administration. The facility census was 109.
D

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, interview and record review, revealed the facility failed to ensure medications were dated when opened prior to use affecting Residents #36 and #78. This affected one resident (Resident #78) of eight residents reviewed for medication administration and one cart with undated medications for Resident #36 and #78 of four medication carts reviewed for medication storage and labeling. The facility census was 109.
D

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, interview and record review the facility failed to ensure pureed foods were prepared in the appropriate consistency affecting Resident #55. This affected one resident (Resident #55) out of seven residents with pureed consistency diet texture and had the potential to affect 106 residents receiving meals from the kitchen excluding Resident #23, #51, and #59 as they received nothing by mouth.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 20, 2019

Inspectors wroteBased on observation, interview and record review, the facility failed to ensure Resident #74's indwelling urinary Foley catheter (a flexible tube into the bladder to drain urine) drainage bag and catheter drainage emptying spout was not touching the floor. This affected one resident (Resident #74) of one resident reviewed with an indwelling urinary Foley catheter. This had the potential to affect 15 residents that had urinary Foley catheters at the facility.
C

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

F585 · Resident Rights · No actual harm, potential for minimal harm, widespread · deficient, provider has December 7, 2019

Inspectors wroteBased on record review, observation and interviews, the facility did not ensure the members of Resident Council (Residents #21, #29, #37, #38, #52, #72, #89, #109 ) were well informed and had access to information on how to file an official grievance or complaint with the facility administration. This had the potential to affect all residents in the facility. The facility census was 109.
C

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

F838 · Administration · No actual harm, potential for minimal harm, widespread · deficient, provider has December 7, 2019

Inspectors wroteBased on record review and interview, the facility did not develop a staffing plan to support the acuity needs on the Facility Assessment according to the regulation requirements. This had the potential to effect all residents living in the facility. The facility census was 109.

Fire safety inspections

26 fire safety citations on file: 6 on February 13, 2025, 11 on September 19, 2022, 9 on September 13, 2019.

Every fire safety citation26 citations

F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · February 13, 2025 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · February 13, 2025 · Corrected (the home has a date of correction)
F
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

K 521 · February 13, 2025 · Corrected (the home has a date of correction)
F
To conduct inspection, testing and maintenance of fire doors by qualified individuals.

K 761 · February 13, 2025 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · February 13, 2025 · Corrected (the home has a date of correction)
E
Ensure proper usage of power strips and extension cords.

K 920 · February 13, 2025 · Corrected (the home has a date of correction)
F
Install emergency lighting that can last at least 1 1/2 hours.

K 291 · September 19, 2022 · Corrected (the home has a date of correction)
F
Have approved installation, maintenance and testing program for fire alarm systems.

K 345 · September 19, 2022 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · September 19, 2022 · Corrected (the home has a date of correction)
F
Have properly installed electrical wiring and gas equipment.

K 511 · September 19, 2022 · Corrected (the home has a date of correction)
F
Provide a written emergency evacuation plan.

K 711 · September 19, 2022 · Corrected (the home has a date of correction)
F
Have simulated fire drills held at unexpected times.

K 712 · September 19, 2022 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · September 19, 2022 · Corrected (the home has a date of correction)
E
Keep aisles, corridors, and exits free of obstruction in case of emergency.

K 211 · September 19, 2022 · Corrected (the home has a date of correction)
E
Have properly located and lighted "Exit" signs.

K 293 · September 19, 2022 · Corrected (the home has a date of correction)
E
Properly select, install, inspect, or maintain portable fire extinguishes.

K 355 · September 19, 2022 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · September 19, 2022 · Corrected (the home has a date of correction)
F
Establish an Emergency Preparedness Program (EP).

E 1 · September 13, 2019 · Corrected (the home has a date of correction)
F
Establish staff and initial training requirements.

E 37 · September 13, 2019 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · September 13, 2019 · Corrected (the home has a date of correction)
E
Have exits that are accessible at all times.

K 271 · September 13, 2019 · Corrected (the home has a date of correction)
E
Install corridor and hallway doors that block smoke.

K 363 · September 13, 2019 · Corrected (the home has a date of correction)
E
Ensure that sources of ignition are removed from patients receiving respiratory therapy.

K 925 · September 13, 2019 · Corrected (the home has a date of correction)
C
Create arrangements with other facilities to receive patients.

E 25 · September 13, 2019 · deficient, provider has
C
Establish methods for sharing information.

E 33 · September 13, 2019 · deficient, provider has
C
Provide family notifications of emergency plan.

E 35 · September 13, 2019 · deficient, provider has

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Ohio	United States
All nursing staff (RN, LPN and aides)	3.40	3.69	3.86
Registered nurses	0.59	0.64	0.69
All nursing staff on weekends	2.90	3.28	3.42
Nurse aides	2.03
Licensed practical nurses	0.79
Nursing staff turnover (share who left in a year)	62.1%	48.7%	45.8%
Registered nurse turnover	60.0%	43.9%	42.9%
Administrators who left	1

CMS expects 4.12 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.61 on weekdays and 2.90 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 14.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.30 in April to June 2025 to 3.40 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	3.40	0.59	3.61	2.90	14.1%	0 of 90	115
Oct to Dec 2025	3.10	0.48	3.21	2.83	6.0%	0 of 92	105
Jul to Sep 2025	3.14	0.42	3.27	2.81	8.5%	0 of 92	102
Apr to Jun 2025	3.30	0.59	3.46	2.91	9.1%	0 of 91	96
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Ohio, Jan to Mar 2026	3.64	0.60	3.80	3.24	4.6%	0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Ohio

Job	Median	Middle half	Employed
Ohio, all employers
CNAs (nursing assistants)	$18.76	$17.93 to $21.44	63,280
LPNs and LVNs	$29.78	$27.34 to $31.68	39,900
Registered nurses	$39.67	$38.08 to $47.61	143,730
United States, nursing care facilities
CNAs (nursing assistants)	$20.67	$17.91 to $22.55	534,270
LPNs and LVNs	$33.86	$30.05 to $37.40	188,210
Registered nurses	$41.11	$37.85 to $47.68	142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Ohio	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	6.1	5.3	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	0.0	0.2	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	0.0	0.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	2.3	3.2	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	2.7	1.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	4.3	6.1	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	7.9	3.4	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	12.3	8.8	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	27.9	24.9	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	17.6	12.9	12.0

Owners and operators

Legal business name: MENTOR SNF HEALTHCARE LLC. CMS links this home to PACS Group, a group of 275 nursing homes averaging 2.9 stars overall.

Name	Role	Type	Since
Jergensen, Joshua	Managing control - governing body	Individual	12/01/2024
Mitchell, John	Managing control - governing body	Individual	12/01/2024
Providence Group Nh, LLC	Operational/managerial control	Organization	12/01/2024
Jergensen, Joshua	Operational/managerial control	Individual	12/01/2024
Mitchell, John	Operational/managerial control	Individual	12/01/2024
Salopeck, Sarah	Operational/managerial control	Individual	12/01/2024
Providence Administrative Consulting Services Inc	Adp of the SNF	Organization	12/01/2024
SNF Oh Holdco LLC	Adp of the SNF	Organization	12/01/2024
Well Integra Master Jv LLC	Adp of the SNF	Organization	12/01/2024
Well Pm Holdco Jv LLC	Adp of the SNF	Organization	12/01/2024
Welltower Inc	Adp of the SNF	Organization	12/01/2024
Welltower Op, LLC	Adp of the SNF	Organization	12/01/2024
Mehta, Dharmesh	Adp of the SNF	Individual	12/01/2024
Salopeck, Sarah	Adp of the SNF	Individual	12/01/2024

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on February 13, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on February 13, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on December 23, 2024: "Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident."
How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on July 25, 2024: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.90 hours per resident per day, below the Ohio average of 3.28.
How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Mentor Ridge Health and Rehabilitation
Mentor, 0.4 mi · 5 of 5 stars · 5 citations
Kirtland Woods of Journey
Kirtland, 2.5 mi · 1 of 5 stars · 50 citations
Willoughby Post Acute
Willoughby, 3.7 mi · 4 of 5 stars · 21 citations
Concord Ridge Health and Rehabilitation
Mentor, 4 mi · 5 of 5 stars · 10 citations
Ohio Living Breckenridge Village
Willoughby, 4.4 mi · 4 of 5 stars · 5 citations
Concord Village Skilled Nursing & Rehabilitation
Concord, 5.1 mi · 5 of 5 stars · 12 citations
Heritage Healthcare of Painesville
Painesville, 5.2 mi · 4 of 5 stars · 22 citations
Carecore at Mentor
Mentor, 5.5 mi · 1 of 5 stars · 32 citations

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.

Common questions

What is Mentor Hills Post Acute's Medicare star rating?: CMS rates Mentor Hills Post Acute 3 out of 5 stars overall, with 3 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Mentor Hills Post Acute get at its last inspection?: 3 health deficiencies at the standard inspection on February 13, 2025. The Ohio average is 10.5.
Has Mentor Hills Post Acute been fined?: CMS lists no fines in the last three years.
Does Mentor Hills Post Acute accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Mentor Hills Post Acute?: CMS lists 14 owners and managers, and links the home to PACS Group. Legal business name: MENTOR SNF HEALTHCARE LLC.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.