Laurels of New London the
204 W Main St., New London, OH 44851 · Huron County · (419) 929-1563
50 certified beds, about 46 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985
CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
3 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365656 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 7, 2026, inspectors cited 1 health deficiency (the Ohio average is 10.5, the national average 9.2).
None of its 8 health citations since January 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.52 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.64 of those hours.
19.6% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Ciena Healthcare/Laurel Health Care, an affiliated group of 81 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
401/24
104/24
212/24
104/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 8 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
5D
1E
0F
Potential for minimal harm
0A
1B
1C
April 7, 2026Standard inspection · 1 citation · risk-based survey (a shorter visit CMS gives only to higher performing homes)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, medical record review, staff interview, and review of the facility policy, the facility failed to develop and implement a contracture prevention and management program. This affected one (#3) of one resident reviewed for range of motion. The facility census was 44.
December 26, 2024Standard inspection · 2 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, staff interview, and facility policy, the facility failed to ensure fall interventions were implemented in accordance with physician orders. This affected one (#35) of three residents reviewed for falls. The facility census was 44.
- B Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to provide a notice of the bed hold policy to residents when transferred from the facility to a hospital. This affected five (#12, #20, #22, #50, and #102) of five residents reviewed for bed hold notices. The facility census was 44.
April 26, 2024Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on medical record review, staff interview, review of self-reported incidents, and facility policy review, the facility failed to report of alleged resident abuse in a timely manner to the State Survey Agency. This affected one (#43) of three residents reviewed for resident abuse. The census was 47. Findings Include: Review of Resident #43's medical record revealed the resident was admitted to the facility on [DATE]. Diagnoses included other cerebrovascular disease, dysphagia, difficulty walking, muscle weakness, hyperparathyroidism, vitamin D deficiency, hypothyroidism, hypertension, hyperlipidemia, osteoporosis, major depressive disorder, and mild cognitive impairment. Review of Resident #43's Minimum Data Set (MDS) assessment, dated 03/06/24, revealed the resident was assessed with severe cognitive impairment. Interview with the Director of Nursing (DON) on 04/26/24 at 1:05 P.M. [...]
January 31, 2024Standard inspection · 4 citations
- E Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, resident interview, staff interview, review of the facility diet conversion guide, review of facility recipes, and review of facility policy, the facility failed to ensure residents receiving mechanically altered diets were served foods according to the dietary order. This had the potential to affect 13 (#1, #2, #3, #6, #7, #9, #10, #15, #24, #28, #33, #42, and #43) of 13 residents who were ordered a mechanical soft diet. The facility census was 45.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on medical record review, observation, resident interview, staff interview, and review of facility policy, the facility failed to implement interventions as ordered by the physician. This affected two (#2 and #4) of 12 residents reviewed for physician-ordered interventions. The facility census was 45.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, staff interview, and review of the facility policy for fall management, the facility failed to implement fall interventions as care planned and as ordered. This affected one (#20) of two residents reviewed for accidents. The facility census was 45.
- C Post nurse staffing information every day.
Inspectors wroteBased on review of daily staffing postings, review of Daily Hours Reports, staff interview, and policy review, the facility failed to document the actual hours worked for registered nurses on the daily staff postings. This had the potential to affect all 45 residents residing in the facility. The census was 45. Findings Included: Review of the daily staff postings revealed on 12/26/23, 12/30/23, 01/04/24, 01/05/24, 01/08/24, 01/14/24, 01/18/24, 01/22/24, 01/23/24, and 01/24/24 there was no documentation of hours worked by registered nurses (RNs). Review of Daily Hours Reports for RN #103 revealed the nurse worked on 12/26/23 from 7:59 A.M. to 5:04 P.M., on 01/05/24 from 7:32 A.M. and 5:19 P.M., and on 01/08/24 from 7:10 A.M. to 10:24 A.M. and from 1:23 P.M. through 8:34 P.M. Review of the Daily Hours Report for RN #104 revealed the nurse worked on 12/30/23 from 2:53 A.M. to 11:30 A.M. [...]
Fire safety inspections
10 fire safety citations on file: 1 on April 7, 2026, 6 on December 26, 2024, 3 on January 31, 2024.
Every fire safety citation10 citations
- E Inspect, test, and maintain automatic sprinkler systems.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Have properly installed electrical wiring and gas equipment.
- F Ensure proper usage of power strips and extension cords.
- E Install corridor and hallway doors that block smoke.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- F Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.52 | 3.69 | 3.86 |
| Registered nurses | 0.64 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.10 | 3.28 | 3.42 |
| Nurse aides | 2.16 | ||
| Licensed practical nurses | 0.71 | ||
| Nursing staff turnover (share who left in a year) | 19.6% | 48.7% | 45.8% |
| Registered nurse turnover | 28.6% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.16 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.69 on weekdays and 3.10 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.55 in April to June 2025 to 3.52 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.52 | 0.64 | 3.69 | 3.10 | 0.0% | 0 of 90 | 46 |
| Oct to Dec 2025 | 3.60 | 0.61 | 3.76 | 3.18 | 0.1% | 0 of 92 | 43 |
| Jul to Sep 2025 | 3.56 | 0.65 | 3.75 | 3.08 | 0.1% | 0 of 92 | 45 |
| Apr to Jun 2025 | 3.55 | 0.65 | 3.77 | 3.02 | 0.0% | 0 of 91 | 47 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.5 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.2 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.6 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 7.6 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 3.9 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.9 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.6 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.4 | 1.8 | 1.8 |
Owners and operators
Legal business name: THE LAURELS OF NEW LONDON, LLC. CMS links this home to Ciena Healthcare/Laurel Health Care, a group of 81 nursing homes averaging 2.8 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Khan, Anis | Managing control - governing body | Individual | 02/01/2016 | |
| Qazi, Mohammad | Managing control - governing body | Individual | 02/01/2016 | |
| Laurel Health Care Company | Operational/managerial control | Organization | 02/01/2016 | |
| Donaldson, Amy | Operational/managerial control | Individual | 02/06/2023 | |
| Eren, Itri | Operational/managerial control | Individual | 01/01/2025 | |
| Khan, Anis | Operational/managerial control | Individual | 02/01/2016 | |
| Qazi, Mohammad | Operational/managerial control | Individual | 02/01/2016 | |
| Laurel Health Care Company | Adp of the SNF | Organization | 04/03/2025 | |
| Donaldson, Amy | Adp of the SNF | Individual | 02/06/2023 | |
| Eren, Itri | Adp of the SNF | Individual | 01/01/2025 | |
| Khan, Anis | Adp of the SNF | Individual | 02/01/2016 | |
| Stobb, David | Adp of the SNF | Individual | 02/01/2016 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on April 7, 2026: "Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 1 problem in this area, most recently on December 26, 2024: "Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on April 26, 2024: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on January 31, 2024: "Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.10 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Elms Retirement Village Inc Wellington, 11.4 mi · 5 of 5 stars · 17 citations
- Norwalk Memorial Home Norwalk, 14 mi · 4 of 5 stars · 23 citations
- Willows at Willard the Willard, 14.5 mi · 5 of 5 stars · 11 citations
- Carecore at Gaymont Norwalk, 14.9 mi · 2 of 5 stars · 28 citations
- Twilight Gardens Nursing and Rehabilitation Norwalk, 15.6 mi · 4 of 5 stars · 14 citations
- The Good Shepherd Health and Rehabilitation Center Ashland, 16.1 mi · 5 of 5 stars · 27 citations
- Embassy of Willard Willard, 16.3 mi · 2 of 5 stars · 27 citations
- Crystal Care Center of Ashland Ashland, 16.5 mi · 1 of 5 stars · 23 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Laurels of New London the's Medicare star rating?
- CMS rates Laurels of New London the 5 out of 5 stars overall, with 5 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Laurels of New London the get at its last inspection?
- 1 health deficiency at the standard inspection on April 7, 2026. The Ohio average is 10.5.
- Has Laurels of New London the been fined?
- CMS lists no fines in the last three years.
- Does Laurels of New London the accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Laurels of New London the?
- CMS lists 12 owners and managers, and links the home to Ciena Healthcare/Laurel Health Care. Legal business name: THE LAURELS OF NEW LONDON, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.