Embassy of Willard
370 E Howard St., Willard, OH 44890 · Huron County · (419) 935-0148
59 certified beds, about 56 residents a day · For profit - Corporation · Medicare and Medicaid since 1976
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365343 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on July 16, 2026, inspectors cited 10 health deficiencies (the Ohio average is 10.5, the national average 9.2).
Of 27 health citations since November 2021, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $17,655 in the last three years; the largest was $17,655, and the latest is dated April 24, 2025.
Nurses and nurse aides worked 2.93 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.43 of those hours.
39.1% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Embassy Healthcare, an affiliated group of 33 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
711/21
111/23
604/24
104/25
205/26
1007/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
23D
2E
1F
Potential for minimal harm
0A
0B
0C
July 16, 2026Standard inspection, Complaint inspection · 10 citations
- F Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Inspectors wroteBased on review of the facility assessment, staff interview, and policy review, the facility failed to ensure the facility assessment evaluated residents to determine the number of staff needed in the facility. This had the potential to affect all residents. The facility census was 55.
- D Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on record review, staff interviews, review of resident fund accounts, and review of facility policy, the facility failed to appropriately manage resident funds. This affected one (#02) of one resident reviewed for personal funds. The facility census was 55.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to ensure advance directives were consistent throughout the medical record. This affected two (#14, #40) of two residents reviewed for advance directives. The facility census was 55.
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to ensure adequate monitoring for psychotropic medication effectiveness and adverse effects/side effects. This affected three (#03, #09, and #25) of five residents reviewed for unnecessary medications. The facility identified 47 residents receiving psychotropic medications. The facility census was 55.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on resident record review, resident interview, staff interview, and facility policy review, the facility failed to implement a dental care plan for a resident. This affected one (#35) of one resident reviewed for dental services. The facility census was 55.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, review of the medical record, interview, and policy review, the facility failed to ensure wound treatments were administered per physician orders. This affected two (#14, #10) of two residents reviewed for pressure ulcers. The facility identified seven residents with pressure ulcers. The facility census was 55.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, medical record review, staff interview, review of the manufacturer's instructions for the mechanical lift slings, and policy review, the facility failed to ensure monitoring was in place for mechanical lift slings utilized in the facility. This affected two (#01 and #34) of two residents reviewed for mechanical lift slings. The facility identified 12 residents requiring the use of slings for mechanical lift transfers. The facility census was 55.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, medical record review, staff interview, and policy review, the facility failed to ensure oxygen orders specified liters per minute (lpm). This affected one (#10) of three residents reviewed for respiratory care. The facility census was 55.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on resident record review, resident interview, staff interview, and facility policy review, the facility failed to ensure timely dental services. This affected one (#35) of one resident reviewed for dental services. The facility census was 55.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, medical record review, staff interview, and policy review, the facility failed to ensure infection control standards were maintained during wound care. Furthermore, the facility failed to implement Enhanced Barrier Precautions (EBP) when the staff failed to wear the appropriate personal protective equipment (PPE) for resident care when the resident was identified as requiring EBP. This affected three (#10, #33 and #14) of three residents reviewed for infection control practices. The facility identified 13 residents in the facility requiring EBP. The facility census was 55.
May 28, 2026Complaint inspection · 2 citations
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on closed medical record review, interview, and review of the facility policy, the facility failed to ensure medications were administered as physician ordered. This affected one (#54) of three residents reviewed for medication administration. The facility census was 53.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on closed medical record review, staff interview and review of facility policy, the facility failed to ensure residents were free from significant medication errors. This affected one (#54) of three residents reviewed for medication administration. The facility census was 53.
April 24, 2025Complaint inspection · 1 citation
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on facility bus observation, staff interviews, medical record review, review of the incident log, review of the facility internal investigation, review of facility provided photographs, review of hospital records, review of facility bus safety manual, review of facility bus wheelchair restraint user manual, review of wheelchair manual, and review of facility policy, the facility failed to ensure Resident #11, who was identified to be dependent on staff for all aspects of care, was safely secured with a seat belt and positioned properly in a wheelchair during a transport on the facility bus. [...]
April 25, 2024Standard inspection · 6 citations
- E Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to ensure the menu was followed for residents receiving pureed diets. This affected six residents (#3, #27, #30, #37, #45, and #50) who were prescribed a pureed diet. The facility census was 50.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on medical record review, observations, resident and staff interviews, and review of the facility policy, the facility failed to ensure the resident's sheets were maintained in a clean condition. This affected one (Resident #39) of 50 residents reviewed for clean linens. The facility census was 50.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, medical record review, staff interview, and review of the facility incontinence policy, the facility failed to ensure timely incontinence care was provided to a resident who was incontinent and dependent on staff for toileting This affected one (Resident #30) of two residents reviewed for incontinence care. The facility census was 50.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on medical record review, observation, resident interview, staff interview, and review of facility policy, the facility failed to ensure medications were administered and were not left at the resident bedside. This affected one (#40) of one resident reviewed for pharmaceutical services. The facility census was 50.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, staff interview, and review of the facility policy, the facility failed to ensure staff used appropriate hand hygiene during meal services. This affected three (#17, #21, and #22) of four residents observed during meal service on the 400-hall. The facility census was 50.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on record review, observations, staff interviews, review of the facility policy and review of staff in-service, the facility failed to ensure staff wore personal protective equipment (PPE) when providing care to residents in enhanced barrier precautions (EBP). This affected one resident (#26) of two residents observed in EBP. The facility census was 50.
November 6, 2023Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, record review, and facility staff interview the facility failed to provide wound care as ordered for one (#30) of three residents reviewed for wound care. The facility census was 52. Findings Include: Review of Resident #30's medical record revealed the resident was admitted on [DATE], diagnoses included basal cell carcinoma of face, heart disease, type two diabetes, history of falls and myocardial infarction. Review of the quarterly Minimum Data Set (MDS) 3.0 assessment dated [DATE] for Resident #30, revealed the resident was cognitively intact, had no behaviors and required extensive assistance with dressing and toileting. [...]
November 12, 2021Standard inspection · 7 citations
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on medical record review, observation, resident and staff interview, review of the Centers for Disease Control and Prevention's guidance, and review of the facility's policy, the facility failed to ensure newly admitted residents, who were unvaccinated for COVID-19, were placed on transmission-based precautions and staff wore appropriate personal protective equipment (PPE) to potentially limit the spread of COVID-19. This had the potential to affect 12 residents who were unvaccinated and residing in the facility.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on medical record review, observation, staff interview, and review of the facility's policy, the facility failed to ensure comprehensive care plans were developed and the facility failed to implement fall interventions in the resident's care plan. This affected three (#2, #14 and #25) of 16 residents reviewed for care plans. The facility census was 37.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on medical record review, resident and staff interview, and review of the facility's policy, the facility failed to ensure residents received vision services. This affected one (#4) of one resident reviewed for vision services. The facility census was 37.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review, observation, staff interview, and review of the facility policy, the facility failed to ensure the resident's fall interventions were implemented to reduce the risk of injury. This affected one (#5) of one resident reviewed for falls. The facility census was 37.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on medical record review, observation, staff interview, and review of the facility's policy, the facility failed to ensure a physician order was obtained for oxygen administration and failed to date oxygen tubing per physician order. This affected one (#25) of one resident reviewed for oxygen administration. The facility identified eight residents receiving oxygen therapy. The facility census was 37.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on medical record review, staff interview, and review of the facility's policy, the facility failed to ensure a resident with dementia was adequately assessed and an individualized plan of care was developed to meet the resident's needs. This affected one (Resident #5) of three residents reviewed for dementia care. The facility census was 37.
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, resident and staff interview, and review of the facility's policy, the facility failed to ensure resident rooms were maintained in good repair and resident room equipment was in operable condition. This affected two residents (#4 and #25) of two residents reviewed for physical environment. The facility census was 37.
Fire safety inspections
24 fire safety citations on file: 4 on July 16, 2026, 12 on April 25, 2024, 8 on November 12, 2021.
Every fire safety citation24 citations
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Install corridor and hallway doors that block smoke.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure proper usage of power strips and extension cords.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have properly installed electrical wiring and gas equipment.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Have proper medical gas storage and administration areas.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Have properly located and lighted "Exit" signs.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Ensure proper usage of power strips and extension cords.
- F Implement emergency and standby power systems.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- F Install corridor and hallway doors that block smoke.
- F Have simulated fire drills held at unexpected times.
- F Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- F Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 24, 2025 | Fine | $17,655 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 2.93 | 3.69 | 3.86 |
| Registered nurses | 0.43 | 0.64 | 0.69 |
| All nursing staff on weekends | 2.80 | 3.28 | 3.42 |
| Nurse aides | 1.68 | ||
| Licensed practical nurses | 0.82 | ||
| Nursing staff turnover (share who left in a year) | 39.1% | 48.7% | 45.8% |
| Registered nurse turnover | 33.3% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.29 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 2.99 on weekdays and 2.80 on weekends, 6% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.03 in April to June 2025 to 2.93 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 2.93 | 0.43 | 2.99 | 2.80 | 0.0% | 0 of 90 | 56 |
| Oct to Dec 2025 | 3.16 | 0.45 | 3.22 | 3.00 | 0.0% | 1 of 92 | 55 |
| Jul to Sep 2025 | 3.17 | 0.35 | 3.24 | 2.99 | 0.0% | 1 of 92 | 53 |
| Apr to Jun 2025 | 3.03 | 0.44 | 3.12 | 2.82 | 0.1% | 3 of 91 | 55 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.8 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.3 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 10.9 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.8 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 6.1 | 8.8 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 1.8 | 1.8 |
Owners and operators
Legal business name: EMBASSY WILLARD LLC. CMS links this home to Embassy Healthcare, a group of 33 nursing homes averaging 2.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Snook, Mollie | W-2 managing employee | Individual | 01/01/2024 | |
| Ciccone, Nicholas | Corporate officer | Individual | 01/01/2024 | |
| Handler, Aaron | Corporate officer | Individual | 01/01/2024 | |
| Repchick, George | Corporate officer | Individual | 01/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on July 16, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on July 16, 2026: "Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 16, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 28, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.80 hours per resident per day, below the Ohio average of 3.28.
Other nursing homes nearby
- Willows at Willard the Willard, 1.9 mi · 5 of 5 stars · 11 citations
- Crestwood Care Center Shelby, 11.8 mi · 2 of 5 stars · 63 citations
- Shelby Pointe Shelby, 12.8 mi · 5 of 5 stars · 15 citations
- Norwalk Memorial Home Norwalk, 13.7 mi · 4 of 5 stars · 23 citations
- Twilight Gardens Nursing and Rehabilitation Norwalk, 13.8 mi · 4 of 5 stars · 14 citations
- Carecore at Gaymont Norwalk, 13.9 mi · 2 of 5 stars · 28 citations
- Bellevue Care Center Bellevue, 15.1 mi · 5 of 5 stars · 5 citations
- Laurels of New London the New London, 16.3 mi · 5 of 5 stars · 8 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Embassy of Willard's Medicare star rating?
- CMS rates Embassy of Willard 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Embassy of Willard get at its last inspection?
- 10 health deficiencies at the standard inspection on July 16, 2026. The Ohio average is 10.5.
- Has Embassy of Willard been fined?
- Yes. CMS lists 1 fine totaling $17,655 in the last three years.
- Does Embassy of Willard accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Embassy of Willard?
- CMS lists 4 owners and managers, and links the home to Embassy Healthcare. Legal business name: EMBASSY WILLARD LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.