Willows at Willard the
1050 Neal Zick Road, Willard, OH 44890 · Huron County · (419) 935-6511
69 certified beds, about 66 residents a day · For profit - Corporation · Medicare and Medicaid since 1989
CMS high performing icon Part of a continuing care retirement community Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
4 of 5
Staffing
4 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 365769 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 9, 2026, inspectors cited 4 health deficiencies (the Ohio average is 10.5, the national average 9.2).
None of its 11 health citations since April 2022 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.69 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.82 of those hours.
32.4% of nursing staff left within the year CMS measured (Ohio average 48.7%).
CMS links it to Trilogy Health Services, an affiliated group of 127 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
004/22
711/24
404/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
3E
0F
Potential for minimal harm
0A
0B
0C
April 9, 2026Standard inspection · 4 citations · risk-based survey (a shorter visit CMS gives only to higher performing homes)
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, medical record review, and staff interview, the facility failed to ensure residents had a functional communication system in place. This affected one (#1) of one resident reviewed for communication. The facility census was 62.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on review of the medical record, staff interview, and policy review, the facility failed to ensure nutritional assessments were completed timely. Furthermore, the facility failed to ensure a comprehensive nutritional was completed annually and after a significant change in condition. This affected one (#8) of one resident reviewed for nutrition. The facility census was 62.
- D Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Inspectors wroteBased on observation, review of the medical record, and interview, the facility failed to ensure assistive adaptive equipment was provided during meals. This affected one (#8) of one resident reviewed for nutrition. The facility identified 12 residents requiring adaptive equipment during meals. The facility census was 62.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, medical record review, staff interview, and review of the facility policy, the facility failed to ensure personal protective equipment (PPE) was handled appropriately following use. This affected one (#10) of two residents reviewed for Enhanced Barrier Precautions (EBP). The facility identified 12 residents on EBP. The facility census was 62.
November 21, 2024Standard inspection · 7 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, medical record review, staff interview and review of facility policy, the facility failed to ensure hazardous chemicals were securely stored. This had the potential to affect seventeen residents (#4, #6, #10, #11, #24, #25, #34, #37, #39, #40, #46, #47, #48, #50, #52, #55, and #169) who were identified by the facility as independently mobile and cognitively impaired. The facility census was 63.
- E Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, medical record review, staff interview and review of facility policy, the facility failed to ensure oxygen administration was completed per physician orders. This affected one (#5) of one resident reviewed for respiratory care. The facility census was 63.
- E Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Inspectors wroteBased on medical record review, review of nurse practitioner (NP) progress notes, staff interview and review of facility policy review, the facility failed to ensure required physician visits were completed. This affected six (#5, #11, #19, #28, #31 and #40) of six residents reviewed for physician visits. The facility census was 63.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, medical record review and staff interview, the facility failed to ensure beds were maintain in a safe and functional manner. This affected one (#166) of one resident reviewed for physical environment. The facility census was 63.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on medical record review, observation, staff interview and review of facility policy, the facility failed to complete wound care treatments per physician orders. This affected one (#28) of one resident reviewed for pressure ulcers. The facility census was 63.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, family interview, staff interview and medical record review, the facility failed to ensure medications were available for administration as physician ordered. This affected one (#168) of one resident reviewed for medication administration. The facility census was 63.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, medical record review, staff interview and review of facility policy, the facility failed to ensure medications were not left unattended. This affected one (#27) of one resident reviewed for medication storage. The facility census was 63.
April 7, 2022Standard inspection · 0 citations
Fire safety inspections
16 fire safety citations on file: 6 on April 9, 2026, 6 on November 21, 2024, 4 on April 7, 2022.
Every fire safety citation16 citations
- F Meet requirements for sections of health care facilities separated by fire resistive construction.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Meet other general requirements that are deficient.
- F Address subsistence needs for staff and patients.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Install smoke barrier doors that can resist smoke for at least 20 minutes.
- E Ensure proper usage of power strips and extension cords.
- F Install an approved automatic sprinkler system.
- E Use approved construction type or materials.
- E Have exits that are accessible at all times.
- E Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Ohio | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.69 | 3.69 | 3.86 |
| Registered nurses | 0.82 | 0.64 | 0.69 |
| All nursing staff on weekends | 3.60 | 3.28 | 3.42 |
| Nurse aides | 2.02 | ||
| Licensed practical nurses | 0.85 | ||
| Nursing staff turnover (share who left in a year) | 32.4% | 48.7% | 45.8% |
| Registered nurse turnover | 0.0% | 43.9% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.98 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.73 on weekdays and 3.60 on weekends, 3% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.84 in April to June 2025 to 3.69 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.69 | 0.82 | 3.73 | 3.60 | 0.0% | 0 of 90 | 66 |
| Oct to Dec 2025 | 3.66 | 0.80 | 3.76 | 3.41 | 0.0% | 0 of 92 | 65 |
| Jul to Sep 2025 | 3.70 | 0.75 | 3.80 | 3.47 | 0.0% | 0 of 92 | 63 |
| Apr to Jun 2025 | 3.84 | 0.67 | 3.96 | 3.54 | 0.0% | 0 of 91 | 60 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Ohio, Jan to Mar 2026 | 3.64 | 0.60 | 3.80 | 3.24 | 4.6% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Ohio | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.2 | 5.3 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.2 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.8 | 3.2 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.4 | 6.1 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 0.3 | 3.4 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 2.0 | 8.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 18.3 | 24.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 20.1 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.7 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.4 | 1.8 | 1.8 |
Owners and operators
Legal business name: TRILOGY HEALTHCARE OF HURON, LLC. CMS links this home to Trilogy Health Services, a group of 127 nursing homes averaging 4.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Griffin-American Healthcare Reit III, Inc. | 5% or greater indirect ownership interest | Organization | 10/01/2018 | |
| Griffin-American Healthcare Reit IV Holdings, LP | 5% or greater indirect ownership interest | Organization | 10/01/2018 | |
| Northstar Healthcare Income Inc | 5% or greater indirect ownership interest | Organization | 10/01/2018 | |
| Northstar Healthcare Income Operating Partnership LP | 5% or greater indirect ownership interest | Organization | 10/01/2018 | |
| Trilogy Holdings Nt-Hci, LLC | 5% or greater indirect ownership interest | Organization | 10/01/2018 | |
| Keybank National Association | 5% or greater mortgage interest | Organization | 02/01/2017 | |
| Corbin, Kathy | W-2 managing employee | Individual | 11/21/2011 | |
| Fightmaster, Lisa | W-2 managing employee | Individual | 12/01/2015 | |
| Barber, Robin | Corporate officer | Individual | 04/03/2018 | |
| Barney, Leigh | Corporate officer | Individual | 01/01/2001 | |
| Bryant, William | Corporate officer | Individual | 01/06/2016 | |
| Davis, David | Corporate officer | Individual | 08/21/2017 | |
| Prosky, Danny | Corporate officer | Individual | 12/01/2015 | |
| Streiff, Mathieu | Corporate officer | Individual | 12/01/2015 | |
| Williamson, Bradley | Corporate officer | Individual | 01/21/2014 | |
| Trilogy Health Services LLC | Operational/managerial control | Organization | 12/01/2015 | |
| Trilogy Management Services LLC | Operational/managerial control | Organization | 12/01/2015 | |
| Phillips, Danielle | Operational/managerial control | Individual | 02/24/2014 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on April 9, 2026: "Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on November 21, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on April 9, 2026: "Provide special eating equipment and utensils for residents who need them and appropriate assistance."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on April 9, 2026: "Provide and implement an infection prevention and control program."
Other nursing homes nearby
- Embassy of Willard Willard, 1.9 mi · 2 of 5 stars · 27 citations
- Crestwood Care Center Shelby, 11.1 mi · 2 of 5 stars · 63 citations
- Shelby Pointe Shelby, 12 mi · 5 of 5 stars · 15 citations
- Norwalk Memorial Home Norwalk, 13.4 mi · 4 of 5 stars · 23 citations
- Carecore at Gaymont Norwalk, 13.7 mi · 2 of 5 stars · 28 citations
- Twilight Gardens Nursing and Rehabilitation Norwalk, 13.7 mi · 4 of 5 stars · 14 citations
- Laurels of New London the New London, 14.5 mi · 5 of 5 stars · 8 citations
- Bellevue Care Center Bellevue, 16.3 mi · 5 of 5 stars · 5 citations
Ohio contacts for a concern about a nursing home
These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Ohio Department of Health, Nursing Homes and Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Ohio Office of the State Long-Term Care Ombudsman, 1-800-282-1206. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Ohio Long-Term Care Quality Navigator (Ohio Department of Aging), where Ohio publishes its own records on licensed homes.
Common questions
- What is Willows at Willard the's Medicare star rating?
- CMS rates Willows at Willard the 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Willows at Willard the get at its last inspection?
- 4 health deficiencies at the standard inspection on April 9, 2026. The Ohio average is 10.5.
- Has Willows at Willard the been fined?
- CMS lists no fines in the last three years.
- Does Willows at Willard the accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Willows at Willard the?
- CMS lists 18 owners and managers, and links the home to Trilogy Health Services. Legal business name: TRILOGY HEALTHCARE OF HURON, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.