What is Lutheran Hillside Village's Medicare star rating?

CMS rates Lutheran Hillside Village 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).

How many deficiencies did Lutheran Hillside Village get at its last inspection?

4 health deficiencies at the standard inspection on December 13, 2024. The Illinois average is 12.6.

Has Lutheran Hillside Village been fined?

CMS lists no fines in the last three years.

Does Lutheran Hillside Village accept Medicaid?

It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.

Who owns Lutheran Hillside Village?

CMS lists 19 owners and managers. Legal business name: LUTHERAN SENIOR SERVICES.

Lutheran Hillside Village: Inspections, Staffing & Ratings

The record in brief

At its most recent standard inspection, on December 13, 2024, inspectors cited 4 health deficiencies (the Illinois average is 12.6, the national average 9.2).

Of 14 health citations since January 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.40 hours per resident per day, against 3.45 across Illinois and 3.86 nationally. Registered nurses accounted for 0.76 of those hours.

40.2% of nursing staff left within the year CMS measured (Illinois average 44.5%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

601/23

011/23

412/24

202/25

110/25

106/26

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity

Isolated

Pattern

Widespread

Immediate jeopardy

Actual harm

Potential for more than minimal harm

11D

Potential for minimal harm

June 17, 2026Complaint inspection · 1 citation

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it

Inspectors wroteBased on interview, observation and record review, the facility failed to provide appropriate nursing interventions related to life-sustaining treatment during a choking episode, failed to provide supervision during meals and failed to follow a physician's diet order; and failed to obtain a Negotiated Risk Assessment for one of three (R1) residents reviewed with swallowing difficulty and on special/modified diets who required supervision during meals. This failure resulted in R1 choking on a tater tot and ultimately expired. This past non-compliance, which involved R1, occurred from 4/15/26 to 5/12/26.

October 15, 2025Complaint inspection · 1 citation

D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) October 24, 2025

Inspectors wroteBased on interview, observation and record review, the facility failed to de-escalate a resident prior to transfer, investigate incident to identify the root cause and implement interventions to potentially prevent further events for 2 of 3 residents (R1, R3) reviewed for falls in a sample of 4.

February 5, 2025Complaint inspection · 2 citations

D

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

F600 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 12, 2025

Inspectors wroteBased on interview and record review the facility failed to ensure residents were free of abuse/misappropriation of property for three of four residents (R1, R3, and R4) reviewed for theft in the sample of seven.
D

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) March 12, 2025

Inspectors wroteBased on observation, interview and record review the facility failed to revise care plans for two residents (R5, R7) of three residents reviewed for swallowing difficulties in the sample of seven.

December 13, 2024Standard inspection · 4 citations

F

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

F577 · Resident Rights · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 27, 2024

Inspectors wroteBased on observation, interview and record review the facility failed to place the facility's annual State Survey Results in a readily accessible location for residents for viewing. This failure has the potential to affect all 69 Residents residing at the facility.
D

Reasonably accommodate the needs and preferences of each resident.

F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 27, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure a resident call light was in reach for two (R4 and R12) of 17 residents reviewed for call lights in the sample of 26.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 19, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to ensure fall interventions were in place for one (R4) and failed to complete fall risk assessments and root cause analysis for two (R4 and R51) of ten residents reviewed for falls in the sample of 26.
D

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 27, 2024

Inspectors wroteBased on observation, interview, and record review the facility failed to assess residents for the use of bedrails for two (R26 and R61) of six residents reviewed for bedrails in the sample of 26.

November 8, 2023Standard inspection · 0 citations

January 26, 2023Standard inspection · 6 citations

E

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on observation, interview and record review, the facility failed to monitor for identified target behaviors and failed to ensure that identified target behaviors were an indication for the use of an antipsychotic medication for seven of seven residents (R3, R17, R23, R34, R35, R50, and R119) reviewed for psychotropic medications in a sample of 32.
D

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on observation, interview and record review, the facility failed to follow a physician's order for wound dressings and treatments, transcribe a physician order's to the order sheet and the treatment administration record, develop a site-specific wound and wound vacuum care plan, revise a pressure ulcer care plan, sanitize scissors before and during pressure ulcer care, and perform hand hygiene and glove change during pressure ulcer care for two of two residents (R43, R60) reviewed for pressure ulcers in the sample of 32.
D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on interview, observation and record review, the facility failed to ensure a resident with limited range of motion was provided appropriate treatment and services to maintain and/or prevent a further decrease for three of six residents (R4, R43 and R49) reviewed for limited range of motion in the sample of 32.
D

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on interview, observation and record review, the facility failed to ensure an elopement deterrent device was monitored for functionality and placement for one resident (R50) reviewed for wandering/elopement in a sample of 32.
D

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on observation, interview and record review the facility failed to complete quarterly side rail assessments for one of one resident (R8) reviewed for side rails in the sample of 32.
D

Provide and implement an infection prevention and control program.

F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 23, 2023

Inspectors wroteBased on observation, interview and record review, the facility failed to sanitize scissors before and during wound care, and perform adequate hand hygiene before and during wound care for one of seventeen residents (R60) reviewed for infection control in the sample of 32.

Fire safety inspections

10 fire safety citations on file: 3 on December 13, 2024, 3 on November 8, 2023, 4 on January 26, 2023.

Every fire safety citation10 citations

F
Address subsistence needs for staff and patients.

E 15 · December 13, 2024 · Corrected (the home has a date of correction)
E
Install a two-hour-resistant firewall separation.

K 133 · December 13, 2024 · Corrected (the home has a date of correction)
E
Provide properly protected cooking facilities.

K 324 · December 13, 2024 · Corrected (the home has a date of correction)
F
Have generator or other power source capable of supplying service within 10 seconds.

K 918 · November 8, 2023 · Corrected (the home has a date of correction)
E
Install a two-hour-resistant firewall separation.

K 133 · November 8, 2023 · Corrected (the home has a date of correction)
E
Have properly located and lighted "Exit" signs.

K 293 · November 8, 2023 · Corrected (the home has a date of correction)
F
Address subsistence needs for staff and patients.

E 15 · January 26, 2023 · Corrected (the home has a date of correction)
F
Establish policies and procedures for sheltering.

E 22 · January 26, 2023 · Corrected (the home has a date of correction)
F
Inspect, test, and maintain automatic sprinkler systems.

K 353 · January 26, 2023 · Corrected (the home has a date of correction)
F
Have simulated fire drills held at unexpected times.

K 712 · January 26, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

Date	Penalty	Amount or length
February 19, 2026	Payment Denial	102 days from March 20, 2026

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

Measure	This home	Illinois	United States
All nursing staff (RN, LPN and aides)	4.40	3.45	3.86
Registered nurses	0.76	0.72	0.69
All nursing staff on weekends	4.07	3.07	3.42
Nurse aides	2.79
Licensed practical nurses	0.85
Nursing staff turnover (share who left in a year)	40.2%	44.5%	45.8%
Registered nurse turnover	21.4%	41.8%	42.9%
Administrators who left	0

CMS expects 3.35 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.53 on weekdays and 4.07 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.42 in April to June 2025 to 4.40 in January to March 2026.

Quarter	All nursing staff	Registered nurses	Weekdays	Weekends	Contract staff share	Days with no RN hours	Residents a day
Jan to Mar 2026	4.40	0.76	4.53	4.07	0.0%	0 of 90	74
Oct to Dec 2025	4.51	0.89	4.63	4.20	0.0%	0 of 92	73
Jul to Sep 2025	4.50	0.84	4.65	4.13	0.0%	0 of 92	72
Apr to Jun 2025	4.42	0.78	4.56	4.08	0.0%	0 of 91	72
United States, Jan to Mar 2026	3.75	0.62	3.92	3.33	5.3%	0.5% of days
Illinois, Jan to Mar 2026	3.26	0.65	3.40	2.92	5.4%	0.6% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

Measure	This home	Illinois	US
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1	16.8	13.4	13.9
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1	3.5	0.9	0.8
Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1	2.9	1.5	1.6
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1	6.8	3.1	3.2
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1	0.6	2.2	1.6
Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1	16.3	14.3	14.1
Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1	4.1	4.8	4.6
Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1	9.7	21.7	15.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231	24.3	26.1	23.8
Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231	14.5	13.8	12.0
Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231	2.1	2.0	1.9
Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231	0.9	2.2	1.8

Owners and operators

Legal business name: LUTHERAN SENIOR SERVICES.

Name	Role	Type	Since
Beumer, Brent	Corporate director	Individual	06/27/2022
Christell, Roy	Corporate director	Individual	04/25/2017
Colling, Lauren	Corporate director	Individual	01/01/2024
Meadows, Megan	Corporate director	Individual	01/24/2022
Mueller, Harry	Corporate director	Individual	04/26/2016
Sombart, Lisa	Corporate director	Individual	04/25/2017
Sommer, Christopher	Corporate director	Individual	07/01/2023
Toon, Norman	Corporate director	Individual	07/01/2019
Anderson, David	Corporate officer	Individual	07/01/2019
Brown, Daniel	Corporate officer	Individual	04/25/2018
Marles, Adam	Corporate officer	Individual	11/01/2021
Norwine, Lisa	Corporate officer	Individual	05/31/2016
Sneed, Chadwick	Corporate officer	Individual	07/01/2020
Tice, Paul	Corporate officer	Individual	04/25/2017
Cooper, Valerie	Operational/managerial control	Individual	08/01/2002
Harms, Jay	Operational/managerial control	Individual	05/17/2009
Cooper, Valerie	Adp of the SNF	Individual	08/04/2025
Harms, Jay	Adp of the SNF	Individual	09/11/2025
Norwine, Lisa	Adp of the SNF	Individual	09/11/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on June 17, 2026: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on December 13, 2024: "Allow residents to easily view the nursing home's survey results and communicate with advocate agencies."
How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on February 5, 2025: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on February 5, 2025: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."

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Illinois contacts for a concern about a nursing home

These are the official offices in Illinois. NursingHomeClear cannot take or act on complaints.

Inspections and complaints: Illinois Department of Public Health, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
Resident advocate: Illinois Long-Term Care Ombudsman Program, Illinois Department on Aging, 1-800-252-8966. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
State inspection reports: IDPH Quarterly Reports of Nursing Home Violators, where Illinois publishes its own records on licensed homes.

Common questions

What is Lutheran Hillside Village's Medicare star rating?: CMS rates Lutheran Hillside Village 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Lutheran Hillside Village get at its last inspection?: 4 health deficiencies at the standard inspection on December 13, 2024. The Illinois average is 12.6.
Has Lutheran Hillside Village been fined?: CMS lists no fines in the last three years.
Does Lutheran Hillside Village accept Medicaid?: It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Lutheran Hillside Village?: CMS lists 19 owners and managers. Legal business name: LUTHERAN SENIOR SERVICES.

Sources

Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
Owners: CMS Ownership. Penalties: CMS Penalties.
Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.