Maine Veterans Home - Scarborough
290 Us Rt 1, Scarborough, ME 04074 · Cumberland County · (207) 883-7184
120 certified beds, about 112 residents a day · Non profit - Corporation · Medicare and Medicaid since 1993
CMS Care Compare ratings, data as of September 1, 2026 · CCN 205127 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on November 20, 2024, inspectors cited 3 health deficiencies (the Maine average is 10.8, the national average 9.2).
None of its 9 health citations since December 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.84 hours per resident per day, against 4.34 across Maine and 3.86 nationally. Registered nurses accounted for 1.49 of those hours.
36.4% of nursing staff left within the year CMS measured (Maine average 46.7%).
CMS links it to Maine Veterans' Home, an affiliated group of 5 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 9 health citations on file.
June 17, 2025Complaint inspection · 1 citation
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on staff interviews, written statements and review of the facility's internal investigation, the facility failed to ensure that 1 of 3 residents reviewed for dignity (Resident #1) was treated with respect during care provided after a fall.
November 20, 2024Standard inspection · 3 citations
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on record review, observation, and interviews, the facility failed to ensure that a resident was treated with dignity and respect for 1 of 26 residents reviewed. (Resident #44)
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interviews, the facility failed to adequately maintain maintenance services necessary to maintain the facility in good repair and sanitary condition for three of three units.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and interviews, the facility failed to adequately store, date and properly dispose of open biologicals according to manufacturer specifications in 2 of 2 medication carts observed on 1 of 3 units (Unit C). Findings 1. On 11/18/24 at 12:17 p.m., observation of Unit C's medication cart for rooms 21-40 with the Registered Nurse (RN #1), the surveyor noted an opened bottle of Acidophilous with manufactures directions of refrigerate after opening and an undated Lantus/Glargine pen with manufactures directions of, use within 28 days after initial use. At this time, RN #1 confirmed the Acidophilous was not stored according to manufacturer's directions and the Insulin pen was not dated with an open date. 2. [...]
August 31, 2023Standard inspection · 5 citations
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations and interview, and review of Material Safety Data Sheets (MSDS) the facility failed to ensure that the residents environment was free of accident hazards relating to a patient lift and a missing a safety clip for 1 of 3 days of survey (8/28/23), failed to ensure that smoking saftey assessments for 6 of 6 residents who smoke were completed (Residents #'s 8, 18, 25, 63, 74, and 85), and failed to ensure that wood working equipment and tools were properly secured for 3 of 4 days of survey (8/28/23, 8/29/23, and 8/30/23).
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations and interview, the facility failed to adequately provide housekeeping and maintenance services necessary to maintain a sanitary, orderly, and comfortable interior for 3 of 3 units ( units A, B and C).
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on interview and record review, the facility failed to ensure a baseline care plan summary (developed and implemented within 48 hours that included the instructions needed to provide minimum healthcare instructions necessary to properly care for the resident), was provided to the resident, and/or resident representative, for 1 of 2 residents sampled for care planning (#40).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview and record review, the facility failed to review and revise the care plan by an interdisciplinary team (IDT), that included, to the extent possible, the participation of the resident after each assessment for 1 of 1 sampled residents (#25).
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record reviews and interviews, the facility failed to ensure that clinical records were complete and contained accurate information for 1 of 1 sampled residents regarding offering snacks to a resident that had an NPO (nothing by mouth) order.
December 8, 2021Standard inspection · 0 citations
Fire safety inspections
16 fire safety citations on file: 7 on November 20, 2024, 7 on August 31, 2023, 2 on December 8, 2021.
Every fire safety citation16 citations
- F Establish policies and procedures for volunteers.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
- D Install corridor and hallway doors that block smoke.
- F Establish emergency prep training and testing.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- D Meet requirements for the use of electrical equipment.
- C Inspect, test, and maintain automatic sprinkler systems.
- C Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Maine | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.84 | 4.34 | 3.86 |
| Registered nurses | 1.49 | 1.05 | 0.69 |
| All nursing staff on weekends | 4.20 | 3.92 | 3.42 |
| Nurse aides | 2.93 | ||
| Licensed practical nurses | 0.42 | ||
| Nursing staff turnover (share who left in a year) | 36.4% | 46.7% | 45.8% |
| Registered nurse turnover | 36.0% | 40.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.17 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.11 on weekdays and 4.20 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.83 in April to June 2025 to 4.84 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.84 | 1.49 | 5.11 | 4.20 | 7.4% | 0 of 90 | 112 |
| Oct to Dec 2025 | 4.73 | 1.54 | 4.98 | 4.09 | 6.4% | 0 of 92 | 111 |
| Jul to Sep 2025 | 4.51 | 1.63 | 4.76 | 3.86 | 4.9% | 0 of 92 | 110 |
| Apr to Jun 2025 | 4.83 | 1.88 | 5.09 | 4.19 | 5.4% | 0 of 91 | 106 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Maine, Jan to Mar 2026 | 4.35 | 1.06 | 4.52 | 3.95 | 9.2% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Maine
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Maine, all employers | |||
| CNAs (nursing assistants) | $22.63 | $21.25 to $24.13 | 8,540 |
| LPNs and LVNs | $35.19 | $30.54 to $37.22 | 760 |
| Registered nurses | $41.82 | $38.41 to $48.78 | 16,540 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Maine | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 30.4 | 24.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.4 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.0 | 2.2 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.5 | 4.1 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 2.6 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 22.1 | 25.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.0 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 26.2 | 20.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 8.1 | 20.8 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 14.9 | 16.1 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.6 | 1.4 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 2.0 | 1.8 |
Owners and operators
Legal business name: MAINE VETERANS' HOME. CMS links this home to Maine Veterans' Home, a group of 5 nursing homes averaging 4.4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Armstrong, Angela | Corporate director | Individual | 04/20/2024 | |
| Brawn, Christine | Corporate director | Individual | 04/20/2024 | |
| Burr, Heather | Corporate director | Individual | 02/18/2021 | |
| Collins, Samuel | Corporate director | Individual | 06/06/2022 | |
| Gardner, Christopher | Corporate director | Individual | 06/06/2022 | |
| Genest, Emil | Corporate director | Individual | 10/27/2020 | |
| Jackson, Diane | Corporate director | Individual | 07/09/2022 | |
| Lagace, Donald | Corporate director | Individual | 10/13/2020 | |
| Miller, Bridget | Corporate director | Individual | 04/20/2024 | |
| Pooler, Michael | Corporate director | Individual | 04/20/2024 | |
| Richmond, David | Corporate director | Individual | 09/26/2018 | |
| Sanpedro, Steven | Corporate director | Individual | 01/01/2015 | |
| Schwetz, Julie | Corporate director | Individual | 02/18/2021 | |
| Brooks, Kevin | Corporate officer | Individual | 05/01/2015 | |
| Gagnon, Rebecca | Corporate officer | Individual | 07/18/2022 | |
| Klawitter, Brad | Corporate officer | Individual | 12/16/2024 | |
| Maine Veterans' Home | Operational/managerial control | Organization | 03/31/2009 | |
| Kamra, Rita | Operational/managerial control | Individual | 08/28/2016 | |
| Meader, Melanie | Operational/managerial control | Individual | 01/30/2023 | |
| Nutting, Patty | Operational/managerial control | Individual | 06/03/2024 | |
| Welch, Katherine | Operational/managerial control | Individual | 11/14/2014 | |
| Armstrong, Angela | Trustee of the SNF | Individual | 04/20/2024 | |
| Brawn, Christine | Trustee of the SNF | Individual | 04/20/2024 | |
| Burr, Heather | Trustee of the SNF | Individual | 02/18/2021 | |
| Collins, Samuel | Trustee of the SNF | Individual | 06/06/2022 | |
| Gardner, Christopher | Trustee of the SNF | Individual | 06/06/2022 | |
| Genest, Emil | Trustee of the SNF | Individual | 10/27/2020 | |
| Jackson, Diane | Trustee of the SNF | Individual | 07/09/2022 | |
| Lagace, Donald | Trustee of the SNF | Individual | 10/13/2020 | |
| Miller, Bridget | Trustee of the SNF | Individual | 04/20/2024 | |
| Pooler, Michael | Trustee of the SNF | Individual | 04/20/2024 | |
| Richmond, David | Trustee of the SNF | Individual | 09/26/2018 | |
| Sanpedro, Steven | Trustee of the SNF | Individual | 01/01/2015 | |
| Schwetz, Julie | Trustee of the SNF | Individual | 02/18/2021 | |
| Kamra, Rita | Adp of the SNF | Individual | 03/31/2025 | |
| Nutting, Patty | Adp of the SNF | Individual | 02/24/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 17, 2025: "Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on August 31, 2023: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on November 20, 2024: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on August 31, 2023: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
Other nursing homes nearby
- Pine Point Center Scarborough, 1.2 mi · 2 of 5 stars · 31 citations
- Piper Shores Scarborough, 4.3 mi · 5 of 5 stars · 21 citations
- Springbrook Center Westbrook, 5.7 mi · 2 of 5 stars · 30 citations
- Pinnacle Health & Rehab at South Portland So Portland, 6.5 mi · 3 of 5 stars · 25 citations
- Barron Center Portland, 6.7 mi · 4 of 5 stars · 19 citations
- Seal Rock Healthcare Saco, 6.7 mi · 2 of 5 stars · 25 citations
- Gorham House Gorham, 7.3 mi · 5 of 5 stars · 25 citations
- St. Andre Health Care Facility Biddeford, 7.9 mi · 5 of 5 stars · 11 citations
Maine contacts for a concern about a nursing home
These are the official offices in Maine. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Maine DHHS Division of Licensing and Certification, Nursing Facilities, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Maine Long-Term Care Ombudsman Program, (800) 499-0229. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Maine DLC Licensed Provider Search, where Maine publishes its own records on licensed homes.
Common questions
- What is Maine Veterans Home - Scarborough's Medicare star rating?
- CMS rates Maine Veterans Home - Scarborough 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Maine Veterans Home - Scarborough get at its last inspection?
- 3 health deficiencies at the standard inspection on November 20, 2024. The Maine average is 10.8.
- Has Maine Veterans Home - Scarborough been fined?
- CMS lists no fines in the last three years.
- Does Maine Veterans Home - Scarborough accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Maine Veterans Home - Scarborough?
- CMS lists 36 owners and managers, and links the home to Maine Veterans' Home. Legal business name: MAINE VETERANS' HOME.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.