Home / Connecticut / Marlborough
Marlborough Health & Rehabilitation Center
85 Stage Harbor Road, Marlborough, CT 06447 · Capitol County · (860) 295-9531
120 certified beds, about 109 residents a day · For profit - Corporation · Medicare and Medicaid since 1993
CMS abuse icon: cited for abuse in a recent inspection Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075384 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 14, 2023, inspectors cited 10 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
Of 35 health citations since January 2019, 3 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $206,228 in the last three years; the largest was $195,360, and the latest is dated June 20, 2025.
Nurses and nurse aides worked 3.44 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.39 of those hours.
36.8% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
501/19
302/20
1008/23
312/23
209/24
101/25
206/25
106/25
207/25
504/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 35 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
2G
0H
0I
Potential for more than minimal harm
24D
6E
0F
Potential for minimal harm
0A
0B
2C
June 24, 2026Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation/policies and interviews, for two (2) of four (4) sampled residents (Residents #1 and #4) who required staff assistance for personal care, the facility failed to ensure Residents #1 and #4 were protected from verbal abuse by a staff member when the staff member repeatedly made inappropriate, offensive comments.
April 15, 2026Complaint inspection · 5 citations
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation (video), interviews, and record/policy review, the facility failed to ensure Resident #1 remained free from abuse when Nurse Aide (NA) #1 deliberately struck the resident's head during transport to the resident's room on 03/12/2026 at ~5:51 PM, causing an actual psychosocial outcome (yelling with audible distress) to a severely cognitively impaired resident (BIMS=6). Specifically, the video shows NA #1 entering the room, striking the top of the resident's cap, then striking the left side of the resident's head with the left hand while passing the roommate's bed; a loud noise is heard immediately before the resident yells. The facility's Abuse Policy prohibits willful infliction of injury, intimidation, or punishment resulting in physical harm, pain, or mental anguish, yet NA #1's actions violated this requirement. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility documentation/policies, and staff interviews, for one (1) of one (1) sampled resident (Resident #6) reviewed for management and monitoring of hypertension, the facility failed to report elevated blood pressures to the physician and failed to establish clear parameters for reporting abnormal blood pressure readings in the absence of specific physician orders.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on review of clinical records, interviews, video footage, and facility documentation/guidelines, for one (1) of three (3) sampled residents (Resident #1) reviewed for abuse, the facility failed to prevent unauthorized visual and audio access of Resident #1's care, interactions, and environment after the installation and use of video monitoring.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, facility documentation, facility policy, and interviews, for one (1) of one (1) sampled resident (Resident #6) reviewed for an acute change in condition, the facility failed to provide adequate supervision and monitoring for a dependent resident experiencing an acute change in condition after Emergency Medical Services (EMS) was activated. This failure resulted in the resident being left unattended despite a compromised medical status, placing the resident at risk for aspiration and airway compromise.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of clinical records, staff interviews, camera footage, and facility documentation, for one (1) of three (3) residents (Resident #1) reviewed for accident hazards, the facility failed to ensure leg rests were in place during an assisted wheelchair transport. This failure placed the resident at risk for injury.
July 21, 2025Complaint inspection · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility documentation, facility policies and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for falls, the facility failed to ensure an assessment was performed and a provider was notified of a change in condition after multiple reports of a change in condition was made by facility staff over an 11 day period of time.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation, facility policy and interviews for two of three sampled residents (Residents #2 and Resident #3) who were reviewed for an allegation of resident-to-resident sexual abuse, the facility failed to provide adequate monitoring for a resident who had a history of wandering and was observed by facility staff wandering into other resident rooms.
June 24, 2025Complaint inspection · 1 citation
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #6) reviewed for a resident-to-resident altercation, the facility failed to ensure Resident #6 was free from physical abuse.
June 20, 2025Complaint inspection · 2 citations
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to ensure that a resident was properly positioned in a wheelchair while being transported by staff. The resident fell from the wheelchair and suffered multiple serious injuries including a fractured tibia and fibula.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for falls, the facility failed to ensure the resident was assessed by a Registered Nurse (RN), after a fall with major injury, prior to being moved by staff.
January 7, 2025Complaint inspection · 1 citation
- J Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #1) reviewed for abuse, the facility failed to ensure that a cognitively impaired resident who had wandering behaviors that included wandering into other resident's rooms, and laying in other residents beds had interventions in place to ensure the resident was free from sexual abuse. The failures resulted in a finding of Immediate Jeopardy.
September 26, 2024Complaint inspection · 2 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure a resident was treated with respect and dignity.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for abuse, the facility failed to ensure the clinical record was complete and accurate to include social service visits provided.
December 28, 2023Complaint inspection · 3 citations
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for five (5) of six (6) residents (Resident #2, Resident #3, Resident #4, Resident #5, and Resident #6) reviewed for abuse, the facility failed to ensure residents were free from sexual abuse.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for three (3) of six (6) residents (Resident #1, Resident #2, Resident #3) reviewed for abuse, the facility failed to report two residents to resident sexual altercations to the state agency within the required time frame.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for three (3) of six (6) residents (Resident #1, Resident #2, and Resident #3) reviewed for abuse, the facility failed to ensure a comprehensive care plan with appropriate interventions was implemented timely following a resident-to-resident sexual incident.
August 14, 2023Standard inspection · 10 citations
- E Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Inspectors wroteBased on interviews with residents, review of policy and staff interviews for 1 of 18 residents (Residents #' 34 and #44), the facility failed to ensure the residents were offered snacks.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews, and facility policy, during the kitchen tour, the facility failed to ensure dishware was stored in a sanitary manner, failed to maintain the ice machine in a sanitary manner, failed to ensure the snack/nourishment refrigerator temperature was taken daily, and failed to ensure perishable food items in the snack/nourishment refrigerator were dated and labeled, to prevent the potential for foodborne illness.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on clinical record reviews, observations, and interviews for 1 sampled resident ( Resident #35) reviewed for Foley catheter use, the facility failed to ensure the Foley catheter drainage bag was not on the floor, for 1 of 3 residents (Resident #134) reviewed for pressure ulcers, the facility failed to ensure that resident pressure ulcer treatment supplies were stored in a sanitary manner according to infection control practices and for 1 of 2 observed dining rooms during lunch meal service, the facility failed to ensure a clean environment .
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on clinical record reviews, facility policy and interviews for 1 of 4 sampled residents (Resident #64) reviewed for Advanced Directives, the facility failed to update the advanced directive consent form for a code status change.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on clinical record review, facility documentation, and interviews for 1 of 3 residents (Resident #35) reviewed for an allegation of abuse, the facility failed to ensure that resident was free from physical abuse.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on clinical record reviews, review of facility documentation, facility policy, and interviews for 2 of 4 sampled residents (Resident #20 and #64) reviewed for Advanced Directive, for 2 of 3 sampled residents (Resident # 34 and Resident #55) reviewed for accidents, and for the only sampled resident (Resident #4) reviewed for hearing impairment, the facility failed to review and revise the Resident Care Plan.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observations, clinical record review, facility policy and interviews for 1 of 4 residents (Resident # 27) reviewed during the medication pass, the facility failed to ensure a medication was available for the resident as ordered by the physician to meet professional standards and for 1 of 3 residents reviewed for advance directives (Resident #134), the facility failed to ensure the code status was correctly reflected in the clinical record to meet professional standards.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations and interview for 2 of 3 sampled residents (Resident #52 and Resident #55) reviewed for accidents, the facility failed to ensure the bathroom heating element was free from a fire hazard and failed to ensure a resident care plan intervention for falls was being implemented.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, review of facility documentation, facility policy and interviews for 2 of 2 medication refrigerators, the facility failed to ensure the medication refrigerator temperature guideline was accurately monitored to meet regulatory requirements.
- C Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on staff interview and review of Payroll Based Journal (PBJ) submissions for Quarter 2 and 3, the facility failed to ensure staff was not excessively low on the weekend.
February 28, 2020Standard inspection · 3 citations
- E Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, review of the clinical record and staff interviews for one sampled resident (Resident # 92) reviewed for pressure ulcer/injuries, the facility failed to implement measures to off load heels for a resident who was at risk for skin breakdown and developed a pressure ulcer/injury.
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on review of the clinical record, facility documentation and staff interviews for one of three residents (Resident #509) reviewed for abuse the facility failed to ensure a resident was free from abuse.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on clinical record review , review of facility documentation and staff interview for one of two sampled residents (Resident #359) reviewed for pain, the facility failed to ensure Resident #359 was assessed when he/she complained of right lower quadrant pain.
January 29, 2019Standard inspection · 5 citations
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on an observation and staff interviews, the facility failed to ensure hot food temperatures were maintained upon serving meals to the residents.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on a review of the clinical record, staff interviews, and a review of facility policies, for three of thirty two residents reviewed for advanced directives (Residents #67, #77, and #78), the facility failed to ensure each resident had a complete and signed advanced directive in a timely manner.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on a review of the clinical record, staff interviews, and a review of facility documentation, for one of three residents reviewed for accidents (Resident #84), the facility failed to ensure the resident's diet was free from a food allergy that resulted in an allergic reaction.
- D Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Inspectors wroteBased on review of the clinical record, interviews and a review of the facilities policy for one of five residents reviewed for unnecessary medications (Resident # 48), the facility failed to properly monitor target behaviors.
- C Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on a clinical record review, staff interviews, and a review of facility documentation, for one sampled resident (Resident #84) reviewed for hospitalization, the facility failed to provide notification to the Ombudsman.
Fire safety inspections
11 fire safety citations on file: 9 on August 14, 2023, 2 on January 29, 2019.
Every fire safety citation11 citations
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D List the names and contact information of those in the facility.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Install an approved automatic sprinkler system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
- D Install corridor and hallway doors that block smoke.
- D Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
- E Install an approved automatic sprinkler system.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| June 20, 2025 | Fine | $10,868 |
| January 7, 2025 | Fine | $195,360 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.44 | 3.73 | 3.86 |
| Registered nurses | 0.39 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.08 | 3.37 | 3.42 |
| Nurse aides | 2.17 | ||
| Licensed practical nurses | 0.89 | ||
| Nursing staff turnover (share who left in a year) | 36.8% | 37.4% | 45.8% |
| Registered nurse turnover | 38.5% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.02 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.59 on weekdays and 3.08 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 9.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.40 in April to June 2025 to 3.44 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.44 | 0.39 | 3.59 | 3.08 | 9.8% | 0 of 90 | 109 |
| Oct to Dec 2025 | 3.41 | 0.39 | 3.56 | 3.05 | 14.5% | 0 of 92 | 111 |
| Jul to Sep 2025 | 3.68 | 0.42 | 3.79 | 3.41 | 19.6% | 0 of 92 | 108 |
| Apr to Jun 2025 | 3.40 | 0.42 | 3.50 | 3.16 | 10.9% | 0 of 91 | 111 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 18.6 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.9 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 13.3 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.9 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 27.9 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.1 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 0.0 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.3 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.5 | 1.8 |
Owners and operators
Legal business name: MARLBOROUGH HEALTH CARE CENTER,INC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ostreicher, Marvin | 5% or greater direct ownership interest | Individual | 50% | 02/24/1984 |
| Zitter, Agnes | 5% or greater direct ownership interest | Individual | 50% | 02/24/1984 |
| Guastella, Robert | W-2 managing employee | Individual | 12/12/2018 | |
| Ostreicher, Marvin | W-2 managing employee | Individual | 09/07/2004 | |
| Ostreicher, Marvin | Corporate officer | Individual | 02/24/1984 | |
| Zitter, Agnes | Corporate officer | Individual | 02/24/1984 | |
| Ostreicher, Marvin | Operational/managerial control | Individual | 12/07/2009 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 9 problems in this area, most recently on June 24, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on April 15, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 7 problems in this area, most recently on April 15, 2026: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on June 20, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.08 hours per resident per day, below the Connecticut average of 3.37.
Other nursing homes nearby
- Glastonbury Center for Health & Rehabilitation Glastonbury, 6.6 mi · 3 of 5 stars · 40 citations
- Cobalt Lodge Health Care and Rehabilitation Center Cobalt, 7.5 mi · 1 of 5 stars · 49 citations
- Civita Care Center at Salmon Brook Glastonbury, 8 mi · 1 of 5 stars · 81 citations
- Westside Care Center Manchester, 8.3 mi · 2 of 5 stars · 39 citations
- Touchpoints at Manchester Manchester, 8.4 mi · 4 of 5 stars · 31 citations
- Apple Rehab Rocky Hill Rocky Hill, 8.6 mi · 2 of 5 stars · 42 citations
- 60 West Rocky Hill, 8.6 mi · 5 of 5 stars · 16 citations
- Apple Rehab Colchester Colchester, 9 mi · 1 of 5 stars · 49 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Marlborough Health & Rehabilitation Center's Medicare star rating?
- CMS rates Marlborough Health & Rehabilitation Center 3 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Marlborough Health & Rehabilitation Center get at its last inspection?
- 10 health deficiencies at the standard inspection on August 14, 2023. The Connecticut average is 13.4.
- Has Marlborough Health & Rehabilitation Center been fined?
- Yes. CMS lists 2 fines totaling $206,228 in the last three years.
- Does Marlborough Health & Rehabilitation Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Marlborough Health & Rehabilitation Center?
- CMS lists 7 owners and managers, and links the home to National Health Care Associates. Legal business name: MARLBOROUGH HEALTH CARE CENTER,INC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.