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Touchpoints at Manchester

333 Bidwell St., Manchester, CT 06040 · Capitol County · (860) 533-3086

127 certified beds, about 119 residents a day · For profit - Corporation · Medicare and Medicaid since 1988

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 075314 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on August 13, 2025, inspectors cited 3 health deficiencies (the Connecticut average is 13.4, the national average 9.2).

None of its 31 health citations since June 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 2.95 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.49 of those hours.

20.7% of nursing staff left within the year CMS measured (Connecticut average 37.4%).

CMS links it to Icare Health Network, an affiliated group of 12 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 31 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
25D
5E
0F
Potential for minimal harm
0A
1B
0C
July 30, 2026Complaint inspection · 2 citations
  1. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has September 10, 2026
    Inspectors wroteBased on clinical record review, facility documentation/policies, and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for competent nursing staff, the facility failed to ensure licensed nursing staff were competent to perform assigned duties of accurately reconciling and transcribing hospital discharge medication orders, recognizing and responding to electronic medication safety alerts, completing the required secondary review of readmission orders, and ensuring a newly assigned agency Registered Nurse Supervisor (RN #2) was oriented to the responsibilities of the 11:00 PM to 7:00 AM shift, including verification of readmission orders. [...]
  2. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has September 10, 2026
    Inspectors wroteBased on clinical record review, facility documentation/policies, and interviews for one (1) of three (3) sampled residents (Resident #1) reviewed for medication administration, the facility failed to ensure Resident #1's hospital discharge medication orders were accurately reconciled, transcribed, and verified upon readmission to the facility on [DATE]. Specifically, the facility failed to discontinue Clopidogrel 75 mg and Aspirin 81 mg as directed by the hospital, failed to recognize and address an electronic medical record alert identifying potential drug interactions between Clopidogrel, Aspirin, and newly ordered Apixaban, and failed to complete the required secondary verification of the readmission medication orders. [...]
September 2, 2025Complaint inspection · 1 citation
  1. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 13, 2025
    Inspectors wroteBased on review of clinical records, interviews, and review of facility documentation and policies for one of three residents (Resident #1) reviewed for change of condition, the facility failed to ensure the clinical record was complete and accurate to include timely notification of a change in condition.
August 13, 2025Standard inspection, Complaint inspection · 4 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 23, 2025
    Inspectors wroteBased on observations, review of facility documentation, review of facility policy and procedures, and interviews, the facility failed to ensure that an accurate accounting of all controlled medications were maintained and reconciled periodically, to ensure the accurate disposition of the controlled medications.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 23, 2025
    Inspectors wroteBased on observations, review of facility policy/procedures and interviews, the facility failed to ensure refrigerated food items were dated, labeled, discarded within set time frames and failed to ensure staff did not store personal food items in the commercial reach in refrigerator designated for resident food storage.
  3. B
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) September 23, 2025
    Inspectors wroteBased on review of clinical records, review of facility documentation, review of facility policy, and interviews for three sample residents (Residents #2, #29 and #123) with incomplete medical records, the facility failed to ensure timely documentation of a physician's medical evaluation and failed to ensure the signed pharmacy recommendation was available in the resident's clinical record.
  4. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) September 23, 2025 · disputed by the home (informal dispute resolution)
    Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy and interviews for one sampled resident (Resident #107) with a fracture to the right ankle of unknown origin and who required the use of a total mechanical lift for transfers, the facility failed to complete a thorough investigation inclusive of determining that two staff members were utilized when the resident was transferred.
June 20, 2025Complaint inspection · 1 citation
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) July 22, 2025
    Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one (1) of four (4) sampled residents (Resident #2) who had a witnessed fall with no initial injuries noted, the facility failed to notify the physician after a change in condition was identified.
February 28, 2025Complaint inspection · 3 citations
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has April 11, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #2) reviewed for medication administration, the facility failed to notify the Advanced Practice Registered Nurse (APRN) timely of medication omissions.
  2. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has April 11, 2025
    Inspectors wroteBased on review of the clinical record, facility policy, and interviews for the one (1) of three (3) residents (Resident #1) reviewed for diabetes management, the facility failed to revise the care plan to include the resident's diagnosis and concerns related to his/her diabetic plan of care.
  3. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · deficient, provider has April 11, 2025
    Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for one (1) of three (3) residents (Resident #2) reviewed for medication administration, the facility failed to ensure that a newly admitted resident was provided with medications in accordance with hospital discharge summary directions and physician's orders.
July 25, 2023Standard inspection · 16 citations
  1. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on review of facility smoking policy and Leave of Absence (LOA) policy and staff interviews, the facility failed to ensure that facility policies honored the resident's rights.
  2. E
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review, facility documentation, and policy review and interviews for 1 of 1 sampled resident (Resident #33) reviewed for specialized treatment, the facility failed to ensure the resident's care plan for weight monitoring was followed.
  3. D
    Honor the resident's right to organize and participate in resident/family groups in the facility.
    F565 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observations, review of facility documentation and staff interviews, the facility failed to act on recommendations from Resident Council concerns.
  4. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observations, review of facility documentation, and staff interviews, the facility failed to ensure the environment was maintained in good repair and in a homelike manner.
  5. D
    Ensure services provided by the nursing facility meet professional standards of quality.
    F658 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review and interviews for 1 of 2 sampled residents (Resident # 79) reviewed for Accidents, the facility failed to ensure physician's orders were verified for daily weights to meet professional standards and facility practice.
  6. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review, facility policy review and interviews for 1 of 1 sampled resident (Resident # 120) who was reviewed for death, the facility failed to ensure licensed staff were CPR Certified, obtain a physician order to release a body to a funeral home, failed to date and time a physician's order for IV therapy and staff failed to transcribe a physician's order.
  7. D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on review of clinical records, review of facility policy and interviews for 1 of 2 residents (Resident #222) reviewed for pressure ulcers, the facility failed to ensure a resident's air mattress was set at the appropriate settings.
  8. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review, observations and interviews for 1 of 1 sampled resident (Resident #221) reviewed for intravenous therapy the facility failed to follow professional standards of practice of assessing and maintaining parenteral access.
  9. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review, observations, review of facility documentation, review of facility policy and interviews for 1 of 2 sampled residents (Resident #2) reviewed for oxygen therapy, the facility failed to assess the resident for competency to apply/remove oxygen independently and failed to ensure a physician's order identified the frequency for monitoring oxygen saturation levels.
  10. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on clinical record review, facility documentation, policy review and staff interviews for o1 of 1 sampled resident (Resident #33) reviewed for specialized treatment, the facility failed to ensure that treatment site monitoring, weight monitoring, and communication with the treatment center was consistent and within the plan of care.
  11. D
    Observe each nurse aide's job performance and give regular training.
    F730 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on interviews and employee record review, the facility failed to complete annual performance evaluations for 1 of 3 sampled Nurses Aides (NA #3) reviewed.
  12. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observation and staff interview for 2 of 2 units, the facility failed to ensure staff ensure that treatment carts were secure.
  13. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observation, review of the facility infection control program and interviews, the facility failed to perform hand hygiene following glove removal and failed to properly label, cover, and store a bedpan to prevent the spread of infection.
  14. D
    Keep all essential equipment working safely.
    F908 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observations, review of facility documentation, and staff interviews, the facility failed to maintain resident equipment in a safe operating condition.
  15. D
    Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    F921 · Environmental · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on observations and interviews the facility failed to ensure the resident lounge on the second-floor unit was clean and odor free.
  16. D
    Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    F943 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 5, 2023
    Inspectors wroteBased on review of facility documentation and interviews, the facility failed to ensure the therapy department staff received mandatory annual training that included in part abuse and dementia training.
June 30, 2021Standard inspection · 4 citations
  1. E
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) August 11, 2021
    Inspectors wroteBased on review of the clinical record, review of facility documentation, review of facility policy, and interviews for one of three sampled residents (Resident #42) reviewed for advanced directives, the facility failed to ensure monthly physician's orders corresponded with the resident's wishes and advanced directive documents.
  2. D
    Allow residents to self-administer drugs if determined clinically appropriate.
    F554 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2021
    Inspectors wroteBased on observations, review of the clinical record, review of facility policy and procedures and interviews for one of six sampled residents (Resident #26) reviewed for unnecessary medications the facility failed to ensure the resident was assessed to self-administer a medication.
  3. D
    Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    F584 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2021
    Inspectors wroteBased on observations, facility documentation and interviews for 1 of 14 resident rooms (room [ROOM NUMBER]) on the E-wing, the facility failed to ensure the bathroom was in good repair and failed to ensure electrical equipment located in a resident's room was utilized safely.
  4. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 11, 2021
    Inspectors wroteBased on observation, review of the clinical record, review of facility documentation, review of facility policy and interviews for 1 sampled resident (Resident #32) reviewed for respiratory care, the facility failed to maintain infection control measures related to the cleaning and storage of a nebulizer mask.

Fire safety inspections

17 fire safety citations on file: 5 on August 13, 2025, 2 on July 25, 2023, 10 on June 30, 2021.

Every fire safety citation17 citations
  1. F
    Provide a written emergency evacuation plan.
    K 711 · August 13, 2025 · Corrected (the home has a date of correction)
  2. E
    Install properly constructed and protected linen or trash chutes.
    K 541 · August 13, 2025 · Corrected (the home has a date of correction)
  3. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · August 13, 2025 · Corrected (the home has a date of correction)
  4. D
    Provide properly protected cooking facilities.
    K 324 · August 13, 2025 · Corrected (the home has a date of correction)
  5. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · August 13, 2025 · Corrected (the home has a date of correction)
  6. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · July 25, 2023 · Corrected (the home has a date of correction)
  7. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · July 25, 2023 · Corrected (the home has a date of correction)
  8. F
    Properly select, install, inspect, or maintain portable fire extinguishes.
    K 355 · June 30, 2021 · Corrected (the home has a date of correction)
  9. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · June 30, 2021 · Corrected (the home has a date of correction)
  10. E
    Install properly constructed and protected linen or trash chutes.
    K 541 · June 30, 2021 · Corrected (the home has a date of correction)
  11. E
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · June 30, 2021 · Corrected (the home has a date of correction)
  12. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · June 30, 2021 · Corrected (the home has a date of correction)
  13. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · June 30, 2021 · Corrected (the home has a date of correction)
  14. D
    Provide properly protected cooking facilities.
    K 324 · June 30, 2021 · Corrected (the home has a date of correction)
  15. D
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · June 30, 2021 · Corrected (the home has a date of correction)
  16. D
    Install an approved automatic sprinkler system.
    K 351 · June 30, 2021 · Corrected (the home has a date of correction)
  17. D
    Ensure proper usage of power strips and extension cords.
    K 920 · June 30, 2021 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeConnecticutUnited States
All nursing staff (RN, LPN and aides)2.953.733.86
Registered nurses0.490.690.69
All nursing staff on weekends2.613.373.42
Nurse aides1.81
Licensed practical nurses0.65
Nursing staff turnover (share who left in a year)20.7%37.4%45.8%
Registered nurse turnover20.0%38.6%42.9%
Administrators who left0

CMS expects 3.63 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.08 on weekdays and 2.61 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.16 in April to June 2025 to 2.95 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20262.950.493.082.61 1.1%0 of 90119
Oct to Dec 20252.980.523.102.69 1.0%0 of 92113
Jul to Sep 20253.080.483.202.80 0.6%0 of 92115
Apr to Jun 20253.160.533.302.81 1.5%0 of 91114
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Connecticut, Jan to Mar 20263.660.613.803.316.0%1.3% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.

Official wage estimates for Connecticut

JobMedianMiddle halfEmployed
Connecticut, all employers
CNAs (nursing assistants)$21.53$20.14 to $22.6821,380
LPNs and LVNs$35.43$32.05 to $36.948,540
Registered nurses$49.39$41.40 to $58.5840,110
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

Work here? Share your pay anonymously

For Touchpoints at Manchester. No name, email or phone, and nothing you could type about a resident: every answer is a number or a choice.

Your job
Employed by
Usual shift
Do you get a shift differential?
Optional questions
Mandatory overtime?
How did staffing feel on your usual shift?

Every report is reviewed before it counts; what it says about the home never decides whether it counts. How pay reports are handled.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeConnecticutUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1		 12.317.913.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1		 0.00.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1		 0.01.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1		 1.63.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1		 0.01.51.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1		 9.216.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1		 3.24.04.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1		 17.917.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231		 30.124.323.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231		 8.810.812.0

Short-term rehab results

For a stay to recover after a hospital visit, these are the results CMS publishes for Touchpoints at Manchester's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (55.8% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.

Went home or back to the community

55.8% this home

No different from the national rate

US median of homes 51.5% · Connecticut: 75 better, 2 worse

Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 45 eligible stays.

Potentially preventable readmissions

10.6% this home

No different from the national rate

US median of homes 10.7% · Connecticut: 0 better, 3 worse

Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 41 eligible stays.

Infections that led to a hospital stay

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

US median of homes 7.1% · Connecticut: 0 better, 2 worse

Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 24 eligible stays.

Self-care and mobility at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Connecticut58.9% · US 56.6%

Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 15 residents counted.

Falls with major injury

0.0% this home

Median of homes: Connecticut0.0% · US 0.0%

Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 22 residents counted.

New or worsened pressure ulcers

0.0% this home

Median of homes: Connecticut1.6% · US 1.7%

Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 22 residents counted.

Medication list given at discharge

Not reported

CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.

Median of homes: Connecticut100.0% · US 98.7%

Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 9 residents counted.

Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.

Owners and operators

Legal business name: BIDWELL CARE CENTER, LLC. CMS links this home to Icare Health Network, a group of 12 nursing homes averaging 2.9 stars overall.

NameRoleTypeShareSince
Bidwell Care Center, LLC5% or greater direct ownership interestOrganization100%12/01/2003
Apex Advisors5% or greater indirect ownership interestOrganization12/01/2003
Executive Advisors, LLC5% or greater indirect ownership interestOrganization12/01/2003
Plaza Investment Trust5% or greater indirect ownership interestOrganization12/01/2003
Neagle, PatrickW-2 managing employeeIndividual01/18/2019
Wright, ChristopherCorporate officerIndividual12/01/2003
Bidwell Care Center, LLCOperational/managerial controlOrganization12/01/2003

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 8 problems in this area, most recently on June 20, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on February 28, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  3. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on September 2, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  4. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on July 30, 2026: "Ensure that residents are free from significant medication errors."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.61 hours per resident per day, below the Connecticut average of 3.37.

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Common questions

What is Touchpoints at Manchester's Medicare star rating?
CMS rates Touchpoints at Manchester 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Touchpoints at Manchester get at its last inspection?
3 health deficiencies at the standard inspection on August 13, 2025. The Connecticut average is 13.4.
Has Touchpoints at Manchester been fined?
CMS lists no fines in the last three years.
Does Touchpoints at Manchester accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Touchpoints at Manchester?
CMS lists 7 owners and managers, and links the home to Icare Health Network. Legal business name: BIDWELL CARE CENTER, LLC.

Sources

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