Home / Connecticut / Glastonbury
Glastonbury Center for Health & Rehabilitation
1175 Hebron Ave, Glastonbury, CT 06033 · Capitol County · (860) 659-1905
105 certified beds, about 97 residents a day · For profit - Corporation · Medicare and Medicaid since 1988
Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
4 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 075316 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 23, 2025, inspectors cited 12 health deficiencies (the Connecticut average is 13.4, the national average 9.2).
None of its 40 health citations since September 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.81 hours per resident per day, against 3.73 across Connecticut and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.
27.6% of nursing staff left within the year CMS measured (Connecticut average 37.4%).
CMS links it to National Health Care Associates, an affiliated group of 42 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
1009/21
1102/24
206/24
209/24
203/25
105/25
1209/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
29D
5E
1F
Potential for minimal harm
0A
5B
0C
September 23, 2025Standard inspection · 12 citations
- F Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Inspectors wroteBased on the review of facility documentation and interviews, the facility failed to submit complete and accurate direct care staffing for PBJ during the quarter of 10/1/24 to 12/31/24.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, review of facility documentation, facility policy and interview, the facility failed to maintain a clean and sanitary kitchen, failed to ensure refrigerated food items were dated, and failed to ensure staff used beard guards according to infection control standards.
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interview for 1 of 3 residents (Resident #10) reviewed for activities of daily living, the facility failed to file a grievance and ensure a prompt response after the resident reported concerns with incontinent care.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews, for 1 resident (Resident #36) reviewed for dysphagia, the facility failed to develop a comprehensive care plan with interventions to address the residents swallowing disorder to ensure the resident received the correct consistency liquid.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 1 of 3 residents (Resident #12) reviewed for activities of daily living, the facility failed to ensure a resident was offered and provided showers weekly.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents, (Resident #13 and 52) reviewed for contractures, for Resident #13 the facility failed to ensure palm protectors were applied in accordance with physician orders, and for Resident #52, the facility failed to ensure a resident with a known contracture was re-evaluated for continued use following readmission after a hospitalization.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #106) reviewed for a specialty medical treatment, the facility failed to ensure the arteriovenous fistula (AVF) was monitored every shift per facility policy and failed to ensure there was an emergency kit in the resident's room.
- D Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #36) reviewed for food, the facility failed to ensure fluids were served in a consistency that was in accordance with the physician's order.
- D Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Inspectors wroteBased on observation, review of the clinical record, facility policy, and interviews for 1 of 2 residents (Resident #37) reviewed for food, the facility failed to ensure food preferences were accommodated.
- D Dispose of garbage and refuse properly.
Inspectors wroteBased on observation, review of facility documentation, facility policy and interview, the facility failed to ensure refuse was properly contained in outside dumpsters.
- B Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on review of facility documentation, facility policy, and interview for 4 of 6 nurse aides, the facility failed to ensure annual performance evaluations were completed.
- B Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on review of facility documentation, facility policy, facility assessment and interviews, the facility failed to provide nurse aide training of no less than 12 hours per year.
May 14, 2025Complaint inspection · 1 citation
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on clinical record reviews, facility documentation, facility policies and interviews for one (1) of four (4) sampled residents (Resident #3) who were reviewed for medication administration, the facility failed to ensure Resident #3did not receive medications that were prescribed for another resident.
March 6, 2025Complaint inspection · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for nutrition, the facility failed to ensure provider was notified timely of a weight loss.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for ADLs, the facility failed to ensure the clinical record was complete and accurate to include personal care provided.
September 16, 2024Complaint inspection · 2 citations
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on review of the clinical record, facility policy, and interviews for the one (1) of three (3) resident (Resident #3) reviewed for refusals, the facility failed to develop a comprehensive care plan indicating refusals related to wound and incontinent care.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 2 (two) of 2 (two) residents (Residents #2 and #3) reviewed for physician follow up appointments, the facility failed to document in the clinical record communications to outside provider offices regarding appointments.
June 5, 2024Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on clinical record review, facility documentation review, and interviews for one of three residents (Resident #2) reviewed for medication administration, the facility failed to ensure medications were administered in accordance with physician orders.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review, facility documentation review, facility policy review, and interviews for one of three residents (Resident #1) reviewed for change in condition, the facility failed to ensure the clinical record was complete and accurate to include notification of a positive lab result timely.
February 9, 2024Standard inspection, Complaint inspection · 11 citations
- E Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Inspectors wroteBased on review of the facility documentation, facility policy, and interviews the facility failed to ensure resident council funds and the corresponding financials records were maintained according to generally accepted accounting principles and were utilized per resident council policy and following the employee code of ethics policy.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, review of facility documents, facility policy and interviews, the facility failed to maintain an acceptable temperature of meals for resident consumption.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased observation, review of facility documentation, review of facility policy and interviews, the facility failed to store foods safely, wear beard guards as appropriate, maintain food preparation equipment in a sanitary manner and ensure foods were prepared in an environment free of employee personal belongings.
- D Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Residents #2), reviewed for room change, the facility failed to provide written notice to the resident and/or resident representative, including the reason for the change, before the resident's room was changed.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, review of the clinical record, facility documentation, facility policy and interview for 1 resident (Resident #68) reviewed for insulin administration, the facility failed to ensure that a RN assessment was completed when the resident required hospitalization for uncontrolled blood sugars and for 1 of 6 residents (Resident #56) reviewed for medication administration, the facility failed to ensure a medication was provided in accordance with the physician's order, and for 1 of 4 residents (Resident #7) reviewed for nutrition, the facility failed to ensure weekly weights were obtained in accordance with the physician's order, for a resident with a 13% weight loss over the prior 6 months, and for 1 resident (Resident #74) reviewed for accidents, the facility failed to ensure that neurological checks were completed in a timely manner and per facility policy following [...]
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews for 2 of 3 residents reviewed for accident hazards (Resident #28, and 87), the facility failed to ensure a resident was not self-administering medications not prescribed by the attending physician, failed to ensure medications were securely stored and failed to ensure the resident's call bell was positioned in reach in a safe manner.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interviews for 1 resident (Resident #68) reviewed for insulin administration, the facility failed to ensure weight monitoring and a nutritional assessment were completed for a resident following readmission to facility after hospitalization for uncontrolled blood sugars.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 2 of 2 residents (Resident #68 and 150) reviewed for respiratory care, the facility failed to ensure a Resident #68 had a comprehensive respiratory assessment following identified respiratory issues; and for Resident #150 the facility failed to ensure that the resident's oxygen tubing was changed weekly per physician's order.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on review of the clinical record, facility documentation, facility policy, and interviews for 3 of 5 residents (Resident #64, 87, and 88) reviewed for vaccinations, the facility failed to obtained consent and offer vaccines timely.
- B Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on review of the clinical record, facility documentation, and interviews for 3 of 3 residents (Residents #6, 31, 70), reviewed for resident assessments, the facility failed to complete and transmit the residents' discharged MDS assessments in a timely manner in accordance with regulatory requirements.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observations, review of facility documentation, review of job descriptions, and interviews for 5 out of 5 units, the facility failed to ensure the environment was maintained in a good and a homelike manner.
September 14, 2021Standard inspection · 10 citations
- D Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Inspectors wroteBased on observation, review of the clinical record and interview, for 1 resident (Resident #26) the facility failed to ensure the resident was dressed in a dignified manner.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on review of the clinical record and interviews for 1 of 3 resident's (Resident #18), reviewed for activities of daily living (ADL), the facility failed to ensure assistance with activities of daily living were provided.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 (Resident #12) reviewed for vision/hearing, the facility failed to ensure that residents receive proper treatment and assistive devices to maintain hearing abilities.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, review of the clinical record, facility policy and interviews for 1 of 7 residents (Resident #52) reviewed for accidents, the facility failed to ensure a wandering alert device was worn by the resident, per physicians orders, and failed to ensure a wandering elopement assessment was completed when a resident refused to wear the wandering alert device.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 of 2 residents (Resident #58) reviewed for nutrition, the facility failed to ensure weight monitoring was conducted in accordance with policies and failed to ensure a potential weight loss was addressed in a timely manner.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy and interview for 2 medication carts, the facility failed to ensure eye drops were discarded after being opened according to professional standards and for 1 medication cart, the facility failed to ensure an accurate accounting of narcotic medications according to facility policy.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, review of the clinical record, facility documentation, facility policy, and interviews for 1 resident (Resident #97) reviewed for transmission-based precautions (TBP), the facility failed to follow infections control practices for a resident on TBP.
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation, review of the clinical record, facility documentation and interview the facility failed to maintain the electrical bed control box in safe operating condition.
- B Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on review of the clinical record, facility documentation and interview for 3 sampled residents (Residents #3, 6 and 7) reviewed for resident assessment, the facility failed to ensure completion of the comprehensive MDS within 14 days of the ARD (Assessment Reference Date).
- B Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on review of the clinical record, facility documentation and interview for 2 sampled residents (Residents #4, and 5) reviewed for resident assessment, the facility failed to ensure completion of the quarterly MDS within 14 days of the ARD (Assessment Reference Date).
Fire safety inspections
3 fire safety citations on file: 3 on February 9, 2024.
Every fire safety citation3 citations
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Connecticut | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.81 | 3.73 | 3.86 |
| Registered nurses | 0.60 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.39 | 3.37 | 3.42 |
| Nurse aides | 2.16 | ||
| Licensed practical nurses | 1.05 | ||
| Nursing staff turnover (share who left in a year) | 27.6% | 37.4% | 45.8% |
| Registered nurse turnover | 26.7% | 38.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.88 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.99 on weekdays and 3.39 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.4% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.81 in April to June 2025 to 3.81 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.81 | 0.60 | 3.99 | 3.39 | 0.4% | 0 of 90 | 97 |
| Oct to Dec 2025 | 3.80 | 0.59 | 3.95 | 3.40 | 0.7% | 0 of 92 | 97 |
| Jul to Sep 2025 | 3.90 | 0.59 | 4.07 | 3.46 | 1.1% | 0 of 92 | 92 |
| Apr to Jun 2025 | 3.81 | 0.55 | 3.96 | 3.44 | 0.2% | 0 of 91 | 93 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Connecticut, Jan to Mar 2026 | 3.66 | 0.61 | 3.80 | 3.31 | 6.0% | 1.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Connecticut | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.6 | 17.9 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.4 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.2 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 8.4 | 16.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.7 | 4.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 11.0 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 26.7 | 24.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.3 | 10.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 2.1 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.5 | 1.8 |
Owners and operators
Legal business name: GLASTONBURY ACQUISITION OPERATOR LLC. CMS links this home to National Health Care Associates, a group of 42 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Bg II Opco Ml LLC | 5% or greater direct ownership interest | Organization | 100% | 10/10/2024 |
| Cedar Hill Capital Associates LLC | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Dymer Holdings LLC | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Ilana Ostreicher Family Trust | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Juniper Capital Associates LLC | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Marc Ephram Ostreicher Family Trust | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Oak Management Capital LLC | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Ysro Trust | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Zadun II Holdings LLC | 5% or greater indirect ownership interest | Organization | 10/10/2024 | |
| Ehrenfeld, Mindy | 5% or greater indirect ownership interest | Individual | 10/10/2024 | |
| Cedar Hill Capital Associates LLC | 5% or greater mortgage interest | Organization | 10/10/2024 | |
| Ilana Ostreicher Family Trust | 5% or greater security interest | Organization | 10/10/2024 | |
| Juniper Capital Associates LLC | 5% or greater security interest | Organization | 10/10/2024 | |
| Marc Ephram Ostreicher Family Trust | 5% or greater security interest | Organization | 10/10/2024 | |
| Master Tenant Holdco Ct5 II LLC | 5% or greater security interest | Organization | 10/10/2024 | |
| Oak Management Capital LLC | 5% or greater security interest | Organization | 10/10/2024 | |
| Ysro Trust | 5% or greater security interest | Organization | 10/10/2024 | |
| National Health Care Associates Inc | Operational/managerial control | Organization | 10/10/2024 | |
| Chadderton, Karen | Operational/managerial control | Individual | 10/10/2024 | |
| Gilmartin, Thomas | Operational/managerial control | Individual | 10/10/2024 | |
| Ostreicher, Marc | Operational/managerial control | Individual | 10/10/2024 | |
| Baker Tilly Advisory Group LP | Adp of the SNF | Organization | 12/11/2024 | |
| Cedar Hill Capital Associates LLC | Adp of the SNF | Organization | 10/10/2024 | |
| Dymer Holdings LLC | Adp of the SNF | Organization | 10/10/2024 | |
| Ilana Ostreicher Family Trust | Adp of the SNF | Organization | 10/10/2024 | |
| Juniper Capital Associates LLC | Adp of the SNF | Organization | 10/10/2024 | |
| Marc Ephram Ostreicher Family Trust | Adp of the SNF | Organization | 10/10/2024 | |
| Master Tenant Holdco Ct5 II LLC | Adp of the SNF | Organization | 10/10/2024 | |
| National Health Care Associates Inc | Adp of the SNF | Organization | 10/10/2024 | |
| Preferred Therapy Solutions LLC | Adp of the SNF | Organization | 12/11/2024 | |
| Procare LTC Holding LLC | Adp of the SNF | Organization | 12/11/2024 | |
| Alvi, Salma | Adp of the SNF | Individual | 10/10/2024 | |
| Chadderton, Karen | Adp of the SNF | Individual | 09/02/2025 | |
| Gilmartin, Thomas | Adp of the SNF | Individual | 10/10/2024 | |
| Ostreicher, Ilana | Adp of the SNF | Individual | 10/10/2024 | |
| Ostreicher, Marc | Adp of the SNF | Individual | 10/10/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 12 problems in this area, most recently on September 23, 2025: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- When is the care plan meeting, and can family attend it?Inspectors cited 8 problems in this area, most recently on September 23, 2025: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on September 23, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on September 23, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Civita Care Center at Salmon Brook Glastonbury, 2 mi · 1 of 5 stars · 81 citations
- Touchpoints at Manchester Manchester, 3 mi · 4 of 5 stars · 31 citations
- Westside Care Center Manchester, 3.1 mi · 2 of 5 stars · 39 citations
- Manchester Rehabilitation and Healthcare Center Manchester, 3.6 mi · 4 of 5 stars · 25 citations
- Riverside Health & Rehabilitation Center East Hartford, 5.3 mi · 2 of 5 stars · 40 citations
- Apple Rehab Rocky Hill Rocky Hill, 5.4 mi · 2 of 5 stars · 42 citations
- 60 West Rocky Hill, 5.9 mi · 5 of 5 stars · 16 citations
- Maple View Health & Rehabilitation Center Rocky Hill, 6 mi · 5 of 5 stars · 21 citations
Connecticut contacts for a concern about a nursing home
These are the official offices in Connecticut. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Connecticut Department of Public Health, Facility Licensing and Investigations Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Connecticut Long Term Care Ombudsman Program, 860-424-5200. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Connecticut DPH Nursing Home Site, survey findings by facility, where Connecticut publishes its own records on licensed homes.
Common questions
- What is Glastonbury Center for Health & Rehabilitation's Medicare star rating?
- CMS rates Glastonbury Center for Health & Rehabilitation 3 out of 5 stars overall, with 3 for health inspections, 4 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Glastonbury Center for Health & Rehabilitation get at its last inspection?
- 12 health deficiencies at the standard inspection on September 23, 2025. The Connecticut average is 13.4.
- Has Glastonbury Center for Health & Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Glastonbury Center for Health & Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Glastonbury Center for Health & Rehabilitation?
- CMS lists 36 owners and managers, and links the home to National Health Care Associates. Legal business name: GLASTONBURY ACQUISITION OPERATOR LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.