Home / Washington / Tonasket
North Valley Hospital
22 W 1st Street, Tonasket, WA 98855 · Okanogan County · (509) 486-2151
42 certified beds, about 38 residents a day · Government - Hospital district · Medicare and Medicaid since 1992
CMS Care Compare ratings, data as of September 1, 2026 · CCN 505454 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 28, 2026, inspectors cited 2 health deficiencies (the Washington average is 15.8, the national average 9.2).
None of its 20 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.67 hours per resident per day, against 4.36 across Washington and 3.86 nationally. Registered nurses accounted for 1.24 of those hours.
41.2% of nursing staff left within the year CMS measured (Washington average 45.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
March 5, 2026Complaint inspection · 1 citation
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to ensure an anti-inflammatory medication (medication that reduces inflammation and pain), taken in conjunction with an anticoagulant (blood thinning) medication, was administered according to medical provider orders for 1 of 3 Residents (Resident 1). This failure resulted in the medication being administered in excess which may have contributed to bruising and placed the resident at risk for additional bleeding and worsening of their overall condition.
February 28, 2026Standard inspection · 2 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to follow food code regulations to prevent the potential of foodborne illness by not correctly performing hand hygiene when indicated during the lunch meal service for 2 of 2 dietary staff (Staff D and E). This failure placed residents at risk for food-borne illnesses.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to ensure pharmacy recommendations were followed up on for 1 of 5 sampled residents (Resident 3), reviewed for unnecessary medication. This failure placed the resident at risk for experiencing adverse side effects from receiving medication at a higher dose, and for being on a medication for a longer duration than medically necessary.
November 16, 2024Standard inspection · 11 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBasedonobservation interview andrecordreview thefacilityfailedtostorefoodinaccordancewithprofessionalstandardsforfoodservicesafety Failuretoensureexpiredfoodswerediscardedfor3 of3 refrigerators 1 of1 drystorageareas openeddateswereplacedonfooditemsintherefrigeratorandfreezerandperformedhandhygienewhenindicated Thefacilityfurtherfailedtoconsistentlymonitorrefrigeratoranddishwashertemperatures Thesefailuresplacedresidentsatriskforfoodborneillnesses
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation and interview the facility failed to ensure damaged paint and drywall was repaired timely after a water leak in 1 of 3 halls, reviewed for environment. In addition, the facility failed to ensure hazardous chemicals were secured in 1 shower room. This failure placed residents at risk of potentially avoidable accidents, lack of dignity and diminished quality of life.
- E PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review the facility failed to ensure Level I Preadmission Screening and Resident Review (PASRR, an assessment to ensure individuals with serious mental illness or intellectual/developmental disabilities were not inappropriately placed in nursing homes for long term care) was accurately completed for 1 of 6 sampled residents (Resident 6), reviewed for PASRR. In addition, the facility failed to routinely ensure residents with a positive Level I PASRR were referred for Level II PASRR evaluations, as required for 2 of 6 sampled residents (Resident 6 and 31). This failure placed the residents at risk for not receiving the care and services appropriate for their needs.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and interview the facility failed to ensure standard precautions were maintained and hand hygiene was performed when indicated during 2 of 2 medication pass observations. This failure placed residents at risk of contracting communicable diseases and diminished quality of life.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure the Minimum Data Set (MDS, assessment tool) accurately reflected the status of 1 of 11 sampled residents (Resident 31), reviewed for resident assessment. This failure placed residents at risk of inaccurate monitoring of resident status over time, unmet care needs, and diminished quality of life.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on observation, interview and record review, the facility failed to determine a resident had a significant change in their physical condition for 1 of 11 sampled residents (Resident 27) reviewed for comprehensive assessments. This failure placed the resident at risk for unidentified care needs and a lack of revisions to their plan of care.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and record review the facility failed to develop and implement a comprehensive person-centered care plan that included dentation status and needs for 1 of 11 sampled residents (Resident 31), reviewed for care planning. This failure placed residents at risk of unmet care needs and diminished quality of life.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to consistently provide grooming for 1 of 2 sampled residents (Resident 30), reviewed for activities of daily living. This failure placed the resident at risk for not being groomed according to their preferences, and a diminished quality of life.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review the facility failed to ensure residents administered psychotropic (drugs that alter brain function and could cause changes in mood, behavior, awareness, thoughts, or feelings) medications were adequately monitored and had indications for medication use documented in their medical record for 1 of 5 sampled residents (Resident 18), reviewed for unnecessary medications. This failure placed the residents at risk for receiving unnecessary medication and a diminished quality of life.
- D Provide or obtain dental services for each resident.
Inspectors wroteBased on observation, interview, and record review the facility failed to assist the resident in obtaining routine dental care as required for 1 of 1 sampled residents (Resident 31), reviewed for dental services. This failure placed residents at risk of unmet dental care needs and diminished quality of life.
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation and interview, the facility failed to maintain kitchen equipment in a safe and clean operating condition for 1 of 1 stove hoods when reviewed. This failure placed staff at risk of injury, residents at risk of consuming contaminated food products and a diminished quality of life.
September 15, 2023Standard inspection · 6 citations
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop comprehensive, person-centered care plans for 3 of 14 sampled residents (Residents 31, 5 and 2), reviewed for care planning. Failure to establish care plans that addressed care needs for the management of diabetes mellitus, (a chronic, metabolic disease that results due to the body not being able to break down sugar (glucose) for the body's cells to use for energy), blood thinning medications, and hydration placed residents at risk for unmet care needs and worsening of medical conditions.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 2 of 2 residents (Resident 5, 8), reviewed for use and care of a urinary catheter (a flexible tube that passes through the urethra and into the bladder to drain urine), received appropriate care and services to maintain dignity. These failures placed the residents at risk for diminished quality of life.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a resident that had significant weight loss was reassessed and their weights monitored for 1 of 3 sampled residents (Resident 11) reviewed. Also, the provider was not notified of Reisdent 11's weight loss. This failure placed residents at risk for further undesired weight loss, and a decline in their health.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to develop goals and interventions to manage a resident's chronic pain or implement existing pain interventions for 1 of 1 sampled residents (Resident 24) reviewed. This failure placed residents at risk for unmet comfort needs and decreased quality of life.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure 1 of 1 sampled residents (Resident 5), reviewed for use and care of a supra pubic urinary catheter (a surgically created connection between the urinary bladder and the skin used to drain urine from the bladder in individuals with obstruction of normal urinary flow), received appropriate care and services to minimize the risk of associated urinary infections. These failures placed the residents at risk for infection.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on interview and record review, the facility failed to ensure in-service training for 1 of 6 nursing assistants (Staff L) included dementia management, as required. These failures placed residents with dementia at risk for receiving care from inadequately trained staff.
Fire safety inspections
32 fire safety citations on file: 4 on February 28, 2026, 11 on November 16, 2024, 17 on September 15, 2023.
Every fire safety citation32 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Have restrictions on the use of highly flammable decorations.
- D Ensure proper usage of power strips and extension cords.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Develop Emergency Preparedness policies and procedures.
- F Address subsistence needs for staff and patients.
- F Establish procedures for tracking staff and patients during an emergency.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Establish policies and procedures including evacuation.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Conduct risk assessment and an All-Hazards approach.
- F Address patient/client population and determine types of services needed.
- F Include a process for Emergency Preparedness collaboration.
- F Develop Emergency Preparedness policies and procedures.
- F List the names and contact information of those in the facility.
- F Establish emergency prep training and testing.
- F Conduct testing and exercise requirements.
- F Meet other general requirements.
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have proper medical gas storage and administration areas.
- F Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
- E Ensure proper usage of power strips and extension cords.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Washington | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.67 | 4.36 | 3.86 |
| Registered nurses | 1.24 | 0.94 | 0.69 |
| All nursing staff on weekends | 4.10 | 3.80 | 3.42 |
| Nurse aides | 3.03 | ||
| Licensed practical nurses | 0.41 | ||
| Nursing staff turnover (share who left in a year) | 41.2% | 45.1% | 45.8% |
| Registered nurse turnover | 25.0% | 45.4% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.30 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.91 on weekdays and 4.10 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.39 in April to June 2025 to 4.67 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.67 | 1.24 | 4.91 | 4.10 | 0.0% | 0 of 90 | 38 |
| Oct to Dec 2025 | 4.61 | 1.32 | 4.87 | 3.94 | 0.0% | 0 of 92 | 38 |
| Jul to Sep 2025 | 4.33 | 1.23 | 4.60 | 3.66 | 0.0% | 0 of 92 | 40 |
| Apr to Jun 2025 | 4.39 | 1.36 | 4.65 | 3.72 | 0.0% | 0 of 91 | 40 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Washington, Jan to Mar 2026 | 4.21 | 0.90 | 4.44 | 3.66 | 3.7% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
Official wage estimates for Washington
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Washington, all employers | |||
| CNAs (nursing assistants) | $23.65 | $22.59 to $27.85 | 30,270 |
| LPNs and LVNs | $39.98 | $36.98 to $45.18 | 6,780 |
| Registered nurses | $59.71 | $49.57 to $64.54 | 69,260 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Washington | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 29.4 | 14.2 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.1 | 1.0 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.0 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.5 | 2.6 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 27.6 | 17.2 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.6 | 4.3 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 30.4 | 15.1 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.0 | 1.5 | 1.8 |
Short-term rehab results
For a stay to recover after a hospital visit, these are the results CMS publishes for North Valley Hospital's Medicare short-stay residents. How to read these, and what Medicare pays for.
CMS reports none of these results for this home: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Owners and operators
Legal business name: LONG TERM CARE DIVISION OF OCPHD 4.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Long Term Care Division of Ocphd 4 | Direct ownership interest | Organization | 09/01/1985 | |
| Hailey, Bernice | W-2 managing employee | Individual | 01/01/2006 | |
| Jex, James | W-2 managing employee | Individual | 01/01/2022 | |
| McReynolds, John | W-2 managing employee | Individual | 08/01/2020 | |
| McReynolds, John | Corporate director | Individual | 08/01/2020 | |
| McReynolds, John | Corporate officer | Individual | 08/01/2020 | |
| Long Term Care Division of Ocphd 4 | Operational/managerial control | Organization | 12/12/2024 | |
| Long Term Care Division of Ocphd 4 | Adp of the SNF | Organization | 01/17/2025 | |
| Jex, James | Adp of the SNF | Individual | 01/17/2025 | |
| McReynolds, John | Adp of the SNF | Individual | 01/17/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on November 16, 2024: "PASARR screening for Mental disorders or Intellectual Disabilities"
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 4 problems in this area, most recently on November 16, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on March 5, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on February 28, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
Other nursing homes nearby
- Regency Omak Omak, 19.8 mi · 5 of 5 stars · 19 citations
Washington contacts for a concern about a nursing home
These are the official offices in Washington. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Washington DSHS Aging and Long-Term Support Administration, Residential Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Washington State Long-Term Care Ombudsman Program, 1-800-562-6028. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is North Valley Hospital's Medicare star rating?
- CMS rates North Valley Hospital 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did North Valley Hospital get at its last inspection?
- 2 health deficiencies at the standard inspection on February 28, 2026. The Washington average is 15.8.
- Has North Valley Hospital been fined?
- CMS lists no fines in the last three years.
- Does North Valley Hospital accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns North Valley Hospital?
- CMS lists 10 owners and managers. Legal business name: LONG TERM CARE DIVISION OF OCPHD 4.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.