Northeast Rehabilitation and Healthcare Center
603 Corinne Drive, San Antonio, TX 78218 · Bexar County · (210) 824-7331
120 certified beds, about 100 residents a day · Government - Hospital district · Medicare and Medicaid since 1988
CMS Care Compare ratings, data as of September 1, 2026 · CCN 455754 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 20, 2026, inspectors cited 15 health deficiencies (the Texas average is 9.4, the national average 9.2).
Of 57 health citations since November 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 2 fines totaling $15,862 in the last three years; the largest was $14,315, and the latest is dated March 19, 2026.
Nurses and nurse aides worked 3.45 hours per resident per day, against 3.39 across Texas and 3.86 nationally. Registered nurses accounted for 0.58 of those hours.
41.8% of nursing staff left within the year CMS measured (Texas average 55.3%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 57 health citations on file.
July 9, 2026Complaint inspection · 1 citation
- D Ensure residents have reasonable access to and privacy in their use of communication methods.
Inspectors wroteBased on interview and record review, the facility failed to ensure residents had the right to privacy of personal mail delivered to the facility for 1 of 3 residents (Resident #1) reviewed for resident rights. The facility failed to ensure staff did not open a letter with a check personally addressed to Resident #1 on 4/19/26. This deficient practice could compromise the residents' right to confidential communication and personal privacy.
June 10, 2026Complaint inspection · 1 citation
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights, that included measurable objectives and time frames to meet residents' medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment and to ensure the comprehensive care plan described the services that were to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being for 3 of 13 residents (Residents #1, #2, and #3) reviewed for care plans. 1. The facility failed to develop a care plan to address Resident #1 had wandering behaviors.2. The facility failed to develop a care plan to address Resident #2 had a diagnosis of other stimulant abuse.3. [...]
May 20, 2026Standard inspection · 15 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record reviews, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for one (1) of one (1) kitchen (Kitchen 1) reviewed for food safety requirements. 1. Food service staff failed to ensure an unidentified nursing staff member wore hair restraints while in the kitchen during meal preparation on 05/17/2026. 2. Food service staff failed to ensure personal foods and beverages were not kept in the kitchen refrigerator and freezer on 05/19/2026. 3. Food service staff failed to ensure a facility contracted chemical supplier representative wore hair restraints while in the kitchen during meal preparation on 05/20/2026. These failures could place residents at risk for the spread of infections, food contaminations, food-borne illnesses, and diminished quality of life.
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure, in accordance with accepted professional standards and practices, medical records were maintained on each resident that were complete and accurately documented for one (1) of two (2) residents (Resident #78) reviewed for clinical records. The facility failed to ensure Resident #78's wound care treatments were accurately documented on her Treatment Administration Records for 14 of 222 scheduled wound care treatments from 12/22/2025 to 05/18/2026. This failure could place residents at risk of not receiving the care and services needed due to inaccurate or incomplete clinical records.
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on interview and record review the facility failed to develop, implement, and maintain an effective training program for all new and existing staff for 11 (Medication Aide G, CNA H, CNA I, CNA J, CNA K, Dietary Supervisor, Activity Director, Operations Manager, ADON L, RN D, CNA M) of 28 employees reviewed for training requirements. The facility failed to implement and maintain a training program that ensured Medication Aide G, CNA H, CNA I, Dietary Supervisor, ADON L, and Operations Manager received required training within 21 days of hire, per facility's training policy. The facility failed to implement and maintain a training program that ensured CNA J, CNA K, Activity Director, and RN D received required training annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review the facility failed to establish a system of records of receipt and disposition of all controlled drugs in sufficient detail to enable an accurate reconciliation and follow a policy to provide pharmacy services in accordance with State and Federal laws or rules of the Drug Enforcement Administration for 1 of 6 Residents (Resident #118) reviewed for pharmacy services. The facility failed to ensure LVN F documented that she provided the Medication Aide a Dronabinol capsule (a controlled medication prescribed for protein malnutrition and appetite stimulation) on the Controlled Substance Administration Record for May 2026 for Resident #118. This deficient practice could put residents at risk of misappropriation and drug diversion.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure all drugs and biologicals were stored properly in the cart for 1 of 6 medication carts (Medication Aide cart for half of C unit and all of D and E unit) reviewed for storage: The facility failed to ensure Resident #118's Dronabinol capsule (a controlled medication prescribed for protein malnutrition and appetite stimulation) was stored appropriately in the medication cart. This failure could place residents at risk of not receiving prescribed medications as ordered and drug diversions.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable disease and infection for 2 of 6 residents (Resident #116 and #10) reviewed for infection control:The facility failed to ensure RN N wore proper PPE while providing indwelling urinary catheter care to Resident #116 who was on EBP status and failed to use appropriate hand hygiene when moving from a clean area to a dirty area when administering medications to Resident #10. These failures could place residents at risk for cross-contamination and infection and could result in illness due to improper care practices.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interview and record review the facility failed to develop policies and procedures to ensure the resident's medical record included documentation that indicated, at minimum that the resident or resident's representative was provided education regarding the benefits and potential side effects of pneumococcal immunization and influenza immunizations and that the resident either received the pneumococcal immunization and influenza immunizations or did not receive the pneumococcal immunization and influenza immunization due to medical contraindication or refusal for 1 of 10 residents (Resident #10) reviewed for immunizations. The facility failed to ensure Resident #10 had record of receiving education or being offered the pneumococcal vaccine and influenza (flu) vaccine. This failure could cause residents to be vulnerable to preventable diseases and illness.
- D Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Inspectors wroteBased on interview and record review, the facility failed to provide mandatory effective communications training for 4 (CNA J, CNA K, Activity Director, Operations Manager) of 28 employees reviewed for training, in that: The facility failed to ensure effective communication training was provided to Operations Manager within within 21 days of hire, per facility's training policy. The facility failed to ensure effective communication training was provided to CNA J, CNA K or Activity Director annually. This failure could affect residents and place them at risk of being uninformed due to lack of staff training.
- D Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Inspectors wroteBased on interview and record review, the facility failed to provide resident rights training for 1 (Operations Manager) of 28 employees reviewed for training, in that: The facility failed to ensure resident rights training was provided to Operations Manager within 21 days of hire, per facility's training policy. This failure could affect residents and place them at risk of being uninformed due to lack of staff training.
- D Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on interview and record review, the facility failed to provide mandatory training on abuse prevention and dementia management training for 1 (RN D) of 28 employees reviewed for training, in that: The facility failed to ensure abuse prevention training was provided to Activity Director annually. The facility failed to ensure dementia management training was provided to RN D annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Inspectors wroteBased on interview and record review the facility failed to include as part of its QAPI program mandatory training that outlines and informs staff of the elements and goals of it's QAPI program for 2 (CNA J and Operations Manager) of 28 employees reviewed for training requirements. The facility failed to ensure required QAPI training was provided to Operations Manager within 21 days of hire, per facility's training policy. The facility failed to ensure required QAPI training was provided to CNA annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Inspectors wroteBased on interview and record review, the facility failed to include as part of its infection prevention and control program mandatory training that includes the written standards, policies, and procedures for the program for 2 (Activity Director and Operations Manager) of 28 employees reviewed for training, in that: The facility failed to ensure standards, policies, and procedures for an infection prevention and control program training was provided to Operations Manager within 21 days of hire, per facility's training policy. The facility failed to ensure standards, policies, and procedures for an infection prevention and control program training was provided to Activity Director annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Provide training in compliance and ethics.
Inspectors wroteBased on interview and record review, the facility failed to provide mandatory ethics training for 2 (CNA J and RN D) of 28 employees reviewed for training, in that: The facility failed to ensure ethics training was provided to CNA J or RN D annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on interview and record review, the facility failed to ensure CNAs received the required minimum 12 hours annual in-services for 3 of 8 (CNA J, CNA K, CNA M) CNAs reviewed for trainings requirements. The facility failed to provide the required 12 hours of annual training to CNA J, CNA K, and CNA M. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
- D Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Inspectors wroteBased on interview and record review, the facility failed to provide mandatory behavioral health training for 4 of 28 (Dietary Supervisor, Activity Director, Operations Manager, ADON L) employees reviewed for training requirements was completed. The facility failed to ensure behavioral health training was provided to Dietary Supervisor, Operations Manager, or ADON L within 21 days of hire, per facility's training policy. The facility failed to ensure behavioral health training was provided to Activity Director annually. This failure could place residents at risk of being cared for by staff who have been insufficiently trained.
March 19, 2026Complaint inspection · 3 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure that residents received care, consistent with professional standards of practice, to prevent pressure ulcers and does not develop pressure ulcers for 1 of 2 residents (Resident #1) reviewed for monitoring of applied knee immobilizers. The facility failed to develop and implement supports and monitoring systems for Resident #1's need for a right knee immobilizer, and the resident developed skin breakdown underneath the knee immobilizer. This failure could place residents at risk for injuries from unmonitored orthotic devices.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment, for 1 of 2 residents (Resident #1) reviewed for a care plan. The facility failed to develop and implement a care plan for Resident #1's physician prescribed right knee immobilizer. This failure could place residents at risk of not having care instructions for orthopedic appliances.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain medical records on each resident that were complete, accurately documented, readily accessible, and systematically organized for 1 of 2 residents (Resident #1) reviewed for accurate records. Resident #1's medical records contained skin assessments which documented Resident #1 had no knee immobilizer. This failure could place residents at risk for inaccurate medical records.
January 16, 2026Complaint inspection · 1 citation
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that all alleged violations involving abuse, neglect or exploitation were reported no later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury to the State Survey Agency for 2 of 4 residents (Residents #1 and #2), reviewed for freedom from abuse, neglect, and exploitation. The facility failed to report to the State Survey Agency (HHSC) an incident that occurred on 12/27/25-12/28/2025 in which Resident #1 received a package delivery intended for Resident #2 that contained multiple baggies of a crystal-like substance suspected to be narcotics. This failure could place residents at risk for neglect and could lead to a diminished quality of life and physical harm.
October 17, 2025Complaint inspection · 2 citations
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to ensure, based on the comprehensive assessment of a resident, residents received treatment and care and services in accordance with professional standards of practice, the comprehensive person-centered care plan, and the residents' choices for 1 of 13 residents (Resident #7) reviewed for quality of care. The facility failed to ensure Resident #7 received care and services according to professional standards when Resident #7, who was on blood thinners, fell before noon on [DATE] and received orders for monitoring and neuro checks. The last neuro check was completed at 2:45 a.m. on [DATE]. Resident #7 was last seen at 4:30 a.m. on [DATE]. Resident #7 was found unresponsive at approximately 7:20 a.m., with EMS services activated at 7:28 a.m. on [DATE] and she expired. [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and record reviews, the facility failed to ensure, in accordance with accepted professional standards and practices, medical records were maintained on each resident that were complete and accurately documented for 1 of 13 residents (Resident #7) reviewed for clinical records. The facility failed to document Resident #7's verbal aggression and room change, time or location of fall, monitoring and neuro check orders from physician, or pain and skin/injury assessment on 10/02/2025. This failure could place residents at risk of not receiving the care and services needed due to inaccurate or incomplete clinical records.
August 21, 2025Complaint inspection · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview, and record review, the facility failed to ensure the resident had the right to be free from abuse for 1 of 11 residents (Resident #3) reviewed for abuse. The facility failed to ensure Resident #3 was free from verbal abuse when LVN-H said to the resident Shut up on 04/04/2025. These failures could place residents at risk of feelings of indignity, irritability, and sadness. The noncompliance was identified as PNC (Past Non-Compliance). The noncompliance began on 04/04/2025 and ended on 04/05/2025. The facility had corrected the noncompliance before the survey began.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview and record review the facility failed to develop and implement a comprehensive person-centered care plan for each resident, consistent with the resident rights that included measurable objectives and timeframes to meet a resident's nursing needs that were identified in the comprehensive assessment for 2 of 3 Residents (Resident #1 and Resident #2 reviewed for mechanical lift transfers. MDS Coordinator, LVN C failed to identify that Resident #1 and Resident #2 were transferred via mechanical lift on their Care Plan. This deficient practice could affect any resident and could result in staff not providing the required services during transfers.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure it provided assistive devices to each resident to prevent avoidable accidents for 1 of 2 Residents (Resident #1) who were observed for mechanical lift transfers. CNA A and CNA B failed to use proper technique when transferring Resident #1 from the wheelchair to the bed on 8/20/25. CNA B walked away from Resident #1 while in mid-air, swinging side to side and while CNA A was attempting to position the mechanical lift under Resident #1's bed. CNA A continued to maneuver the mechanical lift on her own without CNA B's assistance as required according to facility policy. This deficient practice could affect residents who were transferred via mechanical lift, result in avoidable accidents and contribute to serious bodily injuries and possible death. The findiings were: [...]
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and record reviews, the facility failed to maintain medical records in accordance with accepted professional standards and practices for one (Resident #4) out of seven residents reviewed for documentations. The facility failed to document wound care dressing changes on the Treatment Administration Record (TAR) for Resident #4 on 08/15/2025, 08/16/2025, and 08/17/2025. These failures placed residents at risk for missed treatments and care which could result in the wound deterioration, and development of infection.
March 21, 2025Standard inspection, Complaint inspection · 11 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure all drugs and biologicals were stored in accordance with currently accepted professional principles for 1 of 3 nurse medication carts and 2 of 24 residents (Resident #89 and Resident #66) reviewed for storage of drugs and biologicals. 1. The facility failed to ensure Resident #89 did not have medications at the bedside when a large bottle of antacids was found at the resident's bedside. 2. The facility failed to ensure Resident #66 did not have medications at the bedside when a bottle of hemp gummies and a bottle of blood flow supplements were found at the resident's bedside. 3. The facility failed to ensure medication carts were locked and secured when LVN M left a medication unlocked and unsecured on 03/20/2025. These failures could place residents at risk of medication misuse or drug diversion.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen, in that: 1. The facility failed to date a bag of whipped cream in the fridge. 2. The facility failed to keep dry food delivery off the floor. 3. The facility failed to take and log temperatures for alternate items prior to meal service. These failures could place residents who received meals and/or snacks from the kitchen at risk for food borne illness.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to establish and maintain an infection control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development of communicable diseases and infections for 3 of 3 residents (Residents #22, Resident #49, and Resident #147) reviewed for infection control. 1. The facility failed to ensure PTA O wore a gown while in providing care to resident #22 who was on EBP. 2. The facility failed to ensure CNA N performed hand hygiene and changed gloves during incontinent care on Resident #49. 3. The facility failed to ensure ADON B used appropriate infection control principles, including hand hygiene/glove changes during wound care. [...]
- D Ensure that residents are fully informed and understand their health status, care and treatments.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents had the right to be treated with respect and dignity, including the right to be free from any physical restraints imposed for purposes of discipline or convenience, and not required to treat the resident's medical symptoms for 2 of 2 residents (Residents #46 and Resident #49) observed for physical restraints in that: 1. The facility failed to obtain a consent for Resident #46 to wear a wander guard. 2. The facility failed to obtain a consent for Resident #49 to wear a wander guard. This failure placed residents at risk of unnecessary restriction of their freedom of movement and diminished quality of life.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on, interviews, and record review, the facility failed to ensure the residents had the right to formulate an advanced directive and determine the choice to receive or not receive CPR (cardiopulmonary resuscitation) for 1 (Resident #22) of 8 residents reviewed for accuracy and completeness of clinical records. The facility failed to ensure Resident #22's OOH DNR was signed by 2 witnesses. This failure could affect any residents who have medical records and could result in misinformation about professional care provided.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure the assessment accurately reflected the resident's status for 1 of 19 residents (Resident #91) reviewed for assessments: Resident #91's admission assessment MDS dated [DATE] did not accurately reflect the resident could not be rated for incontinence since the resident required an indwelling urinary catheter. This failure could place residents at risk for inadequate care due to inaccurate assessments.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interviews and record review, the facility failed to identify a diagnosis of mental illness on the preadmission screening and resident review (PASRR) assessment for 2 of 2 residents (Resident #47 and Resident #90) whose records were reviewed for PASRR services. The facility failed to recognize on the Level I PASRR screening that Resident #47 and Resident #90 had the mental illness diagnosis of bipolar disorder which would qualify Resident #47 and Resident #90 for a PASRR evaluation. This deficient practice could place residents with mental illness at risk for not obtaining the services needed to treat their mental health diagnoses.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the resident environment remained as free of accident hazards as was possible for 1 of 24 residents (Resident #89) reviewed for accidents and hazards: The facility failed to ensure Resident #89 did not have a pair of scissors, a large pair of nail clippers, and a disposable razor in his room. This failure could place residents at risk of harm or injury and contribute to avoidable accidents and a decline in health.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident who was incontinent of bladder and bowel received appropriate treatment and services to prevent urinary tract infections for 2 of 5 residents (Resident #49 and Resident #91) reviewed for incontinent care: 1. The facility failed to ensure CNA I and CNA N properly cleaned Resident #31's vaginal area, catheter tube, and buttock area during incontinent care. 2. The facility failed to ensure Resident #91's indwelling urinary catheter bag was not on the floor. These deficient practices could place residents at-risk for infection and skin break down due to improper care practices.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that a resident who needs respiratory care, including tracheostomy care and tracheal suctioning, was provided such care, consistent with professional standards of practice, the comprehensive person-centered care plan, the resident's goals, and preferences for 1 of 2 residents (Resident #9) reviewed for oxygen therapy: Resident #9's oxygen concentrator filters were covered in a thick white/gray substance. This failure could affect residents who received respiratory therapy and put them at risk for inadequate or inappropriate amounts of oxygen delivery.
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that residents who required dialysis received such services, consistent with professional standards of practice for 1 of 3 residents (Resident #9) reviewed for dialysis: The facility did not maintain communication, coordination, and collaboration with the dialysis facility for Resident #9. This deficient practice could affect residents who received dialysis treatments and place them at risk for complications and not receiving proper care and treatment to meet their needs.
March 17, 2025Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review the facility failed to ensure all alleged violation involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, were reported immediately, but not later than 2 hours after the allegation was made if the events that caused the allegation involved abuse or resulted in serious bodily injury to the administrator of the facility and to other officials, including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities, in accordance with State law through established procedures for 1 of 6 residents (Resident#2) reviewed for abuse and neglect. 1. The facility failed to report to the state survey agency an allegation of abuse reported by a family member of Resident #2. 2. [...]
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review the facility failed to have evidence that all alleged violations were thoroughly investigated for 1 of 6 residents (Resident #2) reviewed for abuse. The facility failed to thoroughly investigate an allegation of abuse involving Resident #2. This failure could place residents at risk of allegations of abuse causing mental, physical or emotional harm.
August 9, 2024Complaint inspection · 2 citations
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the assessment accurately reflected the resident's status for 2 of 8 residents (Residents #1 and #2) reviewed for resident assessments, in that: 1. The facility failed to ensure Resident #1 was coded on his Quarterly MDS, dated [DATE], for a physical behavior that occurred on 06/12/2024. 2. Resident #2's Discharge MDS , dated 06/30/2024, was inaccurately coded as discharged to Home/Community instead of to Hospital. These failures could place residents at risk of improper or incorrect care and services necessary for their physical, mental, and psychosocial well-being.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation, interview, and record review, the facility failed to post daily information that included the facility name, current date, total number and actual hours worked by registered nurses, licensed practical or licensed vocational nurses, certified nurse aides directly responsible for resident care per shift and the resident census for 6 days (07/31/2024 to 08/05/2024). The facility did not post the required current nurse staffing information from 07/31/2024 to 08/05/2024. This failure could place all residents, their families, and facility visitors at risk of not having access to information regarding staffing data and the facility census.
February 16, 2024Standard inspection, Complaint inspection · 9 citations
- E Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review and interview, the facility failed to complete an assessment which accurately reflected the resident's status for 4 of 24 residents (Residents #8, #32, and #33) reviewed for resident assessments, in that: 1. The facility failed to complete a BIMS for Resident #8 prior to the submission of the resident's quarterly MDS. 2. The facility failed to complete a BIMS for Resident #32 prior to the submission of the resident's quarterly MDS. 3. The facility failed to complete a BIMS for Resident #33 prior to the submission of the resident's quarterly MDS. These failures could result in inadequate care due to an incomplete assessment of the residents' mental status.
- E Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure that residents who required dialysis received such services, consistent with professional standards of practice for 3 of 3 residents (Resident #388, #9 and #65) reviewed for dialysis, in that: The facility did not maintain communication, coordination, and collaboration with the dialysis facility for Residents #388, #9 and #35. This deficient practice could affect residents who received dialysis treatments and place them at risk for complications and not receiving proper care and treatment to meet their needs.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure that it was free of medication error rate of 5 percent or greater. The facility had a medication error rate of 60% based on 15 out of 25 opportunities, which involved 8 of 13 Residents (Residents #14, #24, #27, #36, #38, #56, #57, and #99) reviewed for medication administration, in that: 1. The facility failed to ensure LVN B administered 8 medications within acceptable parameters for safe medication administration for Residents #14, #24, #36 #38, #56 #99 and #57. 2. The facility failed to ensure LVN C administered Resident #27's medications via PEG tube according to physician orders. 3. The facilty failed to ensure LVN C administered the correct medication to Resident #27 when LVN C administered a capsule of amantadine with out physician orders. [...]
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety for 1 of 1 kitchen, in that: 1. There was plastic storage container of food thickener in the dry storage room that was not properly sealed. 2. There was a clear plastic bag with pieces of raw bacon in the reach in cooler that was not sealed, labeled or dated. 3. There was a box containing individual portions of roll dough in the walk in freezer that was open and the bag inside the box was open. These failures could place residents who received meals and/or snacks from the kitchen at risk for food borne illness.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of infections for 3 of 5 staff (LVN B, LVN C, and CNA G) reviewed for infection control, in that: 1. The facility failed to ensure CNA G sanitized the blood pressure cuff between Resident #81, #83, #100, and #101. 2. The facility failed to ensure LVN B did not enter Resident #9's room without the proper PPE for droplet precautions. 3. The facility failed to ensure LVN C did not touch Resident #27's medication with his bare hands during administation. These deficient practices could place residents at-risk for infections.
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review, the facility failed to respect the residents' right to confidentiality in his or her personal and medical records for 1 of 1 residents (Resident #80) reviewed for residents' rights, in that: The facility failed to ensure LVN C locked Medication Cart Hall D/E Computer and left Resident #80's information exposed. This failure could place residents at risk of resident-identifiable information being accessed by unauthorized persons.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a resident who was incontinent of bladder receives appropriate treatment and services to prevent urinary tract infections and to restore continence to the extent possible for 1 of 5 residents (Resident #1) reviewed for indwelling urinary catheter care, in that: Resident #1's indwelling urinary catheter drainage bag was on the floor. This failure could place the residents with indwelling urinary catheter devices at risk for the development of new or worsening urinary tract infections.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure all drugs and biologicals were stored in accordance with currently accepted professional standard for 2 of 13 residents (Resident #24 and Resident #81) reviewed for storage of drugs. 1. The facility failed to prevent an unlabeled IV bag of normal saline hanging on an IV pole in Resident #81's room. 2. The facility failed to ensure LVN B administered an insulin that had been open 41 days prior, 13 days past the expiration date, to Resident #24. 3. The facility failed to ensure LVN C did not leave a medicine cup containing 2 tablets of acetaminophen unsecured and unattended on top of the nurse medication cart. These deficient practices could place residents at risk of medication not meeting therapeutic levels, misuse and diversion.
- D Have policies on smoking.
Inspectors wroteBased on observation, interview, and record review, the facility failed to establish policies, in accordance with applicable Federal, State, and local laws and regulations, regarding smoking, smoking areas, and smoking safety that also take into account nonsmoking residents for 1 of 1 non-designated smoking areas, in that: The facility failed to ensure there was a self-closing ash tray, fire blanket, or sign designating an area a smoking area. This deficient practice could result in harm to residents and staff due to improperly discarded and used cigarette butts if policies were not followed.
January 25, 2024Complaint inspection · 1 citation
- D Prepare residents for a safe transfer or discharge from the nursing home.
Inspectors wroteBased on interview, and record review, the facility failed to provide and document sufficient preparation to ensure safe and orderly discharge from the facility for one resident (Resident #1) of three residents reviewed for discharge. The facility failed to assure all the resident's medications were reviewed and provided when Resident #1 discharged home. This failure could place residents at risk of being discharged without preparation, causing a disruption in their care and place the residents at risk for anxiety or depression.
December 7, 2023Complaint inspection, Infection control · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interviews and record reviews the facility failed to ensure that residents had the right to be free from abuse for 1 of 5 (Resident #6) residents reviewed for abuse, in that: Resident #6 was involved in an altercation on 02/20/2023 in which CNA F verbally abused, shouted in a threatening manner, and spoke offensive language to Resident #6. The non-compliance was identified as past non-compliance. The non-compliance began on 02/20/2023 and ended on 02/22/2023. The facility had corrected the non-compliance before the investigation began. This failure could affect the residents at the facility and place them at risk for physical, verbal, and/or psychosocial harm.
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on interview and record review, the facility failed to incorporate recommendations from a PASRR evaluation report into a resident assessment, care planning, and transition of care for 1 of 1 resident (Resident #7) reviewed for PASRR services, in that: The facility failed to submit a NFSS authorization request for PASRR specialized services (therapies and assessments OT and PT) through the TMHP Long Term Care (LTC) Portal for Resident #7 in the required timeframe. This failure could place residents at risk of not receiving specialized PASRR services which could contribute to a decline in physical, mental, and psychosocial well-being.
- D Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on interview, and record review, the facility failed to ensure that licensed staff were able to demonstrate the specific competencies and skill sets necessary to care for resident's needs for 1 of 5 licensed staff (LVN A) reviewed for nursing competencies. The facility failed to ensure LVN A followed the physician's orders to test (Resident # 3) for COVID-19[Corona Virus Disease] not (resident # 2 ). This failure had the potential to affect residents by placing them at an increased and unnecessary risk of exposure to staff who lack the appropriate skills and competencies to provide care that was safe and capable of minimizing accidents from procedural errors and errors in medication administration.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment to help prevent the development and transmission of communicable diseases and infections for two residents of 5 residents (Residents #2 and #3) observed for infection control, in that: LVN A failed to identify resident # 2 prior to conducting COVID-19 test [Corona Virus Disease] , leading to incorrect results reported and delay in treatment for Resident # 3 . This deficient practice could potentially affect Residents in the facility by placing them at risk of contracting, spreading, and/or exposing them to pathogens that could lead to the spread of communicable diseases.
November 8, 2023Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on interview and record review, the facility failed to develop and implement a comprehensive person-centered care plan for each resident, that includes measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment for 1 of 3 residents (R#1), reviewed for care plan development. R#1 had a seizure on 07/12/23 requiring a hospitalization for three days and the care plan was not revised to reflect a goal and interventions for seizures. This deficient practice could place residents at risk for lack of coordination of services and continuity of care.
Fire safety inspections
8 fire safety citations on file: 2 on May 20, 2026, 4 on March 21, 2025, 2 on February 16, 2024.
Every fire safety citation8 citations
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have simulated fire drills held at unexpected times.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- D Keep aisles, corridors, and exits free of obstruction in case of emergency.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Have an alternate power supply for its alarm system.
- D Have properly installed electrical wiring and gas equipment.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 19, 2026 | Fine | $1,547 |
| October 17, 2025 | Fine | $14,315 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Texas | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.45 | 3.39 | 3.86 |
| Registered nurses | 0.58 | 0.43 | 0.69 |
| All nursing staff on weekends | 2.93 | 2.98 | 3.42 |
| Nurse aides | 2.00 | ||
| Licensed practical nurses | 0.87 | ||
| Nursing staff turnover (share who left in a year) | 41.8% | 55.3% | 45.8% |
| Registered nurse turnover | 33.3% | 54.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.12 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.67 on weekdays and 2.93 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.43 in April to June 2025 to 3.45 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.45 | 0.58 | 3.67 | 2.93 | 0.0% | 0 of 90 | 100 |
| Oct to Dec 2025 | 3.50 | 0.62 | 3.63 | 3.17 | 0.0% | 0 of 92 | 97 |
| Jul to Sep 2025 | 3.44 | 0.55 | 3.58 | 3.08 | 0.0% | 0 of 92 | 101 |
| Apr to Jun 2025 | 3.43 | 0.36 | 3.61 | 2.98 | 0.0% | 0 of 91 | 94 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Texas, Jan to Mar 2026 | 3.33 | 0.40 | 3.50 | 2.93 | 2.2% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Texas | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 3.8 | 15.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.3 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 0.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.6 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.1 | 14.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.0 | 3.8 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.5 | 9.6 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 22.2 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 19.0 | 12.3 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.1 | 2.2 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.0 | 2.1 | 1.8 |
Owners and operators
Legal business name: GUADALUPE COUNTY HOSPITAL BOARD. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Guadalupe County Hospital Board | 5% or greater direct ownership interest | Organization | 100% | 03/01/2022 |
| Brady, Heather | W-2 managing employee | Individual | 03/01/2022 | |
| Gann, Kody | Corporate officer | Individual | 04/03/2021 | |
| Salado Creek Senior Care Inc. | Operational/managerial control | Organization | 03/01/2022 | |
| Brady, Heather | Operational/managerial control | Individual | 03/01/2022 | |
| Burnam, Soon | Operational/managerial control | Individual | 03/01/2022 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 13 problems in this area, most recently on June 10, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on March 19, 2026: "Provide appropriate pressure ulcer care and prevent new ulcers from developing."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on July 9, 2026: "Ensure residents have reasonable access to and privacy in their use of communication methods."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 6 problems in this area, most recently on May 20, 2026: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the Texas average of 2.98.
Other nursing homes nearby
- Parklane West Healthcare Center San Antonio, 2.4 mi · 1 of 5 stars · 68 citations
- Windcrest Nursing and Rehabilitation Windcrest, 2.7 mi · 1 of 5 stars · 38 citations
- Broadway Nursing & Rehabilitation San Antonio, 2.7 mi · 1 of 5 stars · 50 citations
- The Village at Incarnate Word San Antonio, 2.8 mi · 4 of 5 stars · 17 citations
- Sage Park San Antonio San Antonio, 2.8 mi · 3 of 5 stars · 27 citations
- Avir at Heritage San Antonio, 3.4 mi · 1 of 5 stars · 36 citations
- Crestway Nursing & Rehabilitation San Antonio, 5.2 mi · 1 of 5 stars · 65 citations
- River City Care Center San Antonio, 5.2 mi · 1 of 5 stars · 37 citations
Texas contacts for a concern about a nursing home
These are the official offices in Texas. NursingHomeClear cannot take or act on complaints.
- Resident advocate: Texas Office of the State Long-Term Care Ombudsman, 800-252-2412. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
Common questions
- What is Northeast Rehabilitation and Healthcare Center's Medicare star rating?
- CMS rates Northeast Rehabilitation and Healthcare Center 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Northeast Rehabilitation and Healthcare Center get at its last inspection?
- 15 health deficiencies at the standard inspection on May 20, 2026. The Texas average is 9.4.
- Has Northeast Rehabilitation and Healthcare Center been fined?
- Yes. CMS lists 2 fines totaling $15,862 in the last three years.
- Does Northeast Rehabilitation and Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Northeast Rehabilitation and Healthcare Center?
- CMS lists 6 owners and managers, and links the home to The Ensign Group. Legal business name: GUADALUPE COUNTY HOSPITAL BOARD.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.