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Northwell Health Stern Family Center for Rehabilit

300 Community Drive, Manhasset, NY 11030 · Nassau County · (516) 562-8008

256 certified beds, about 238 residents a day · Non profit - Corporation · Medicare and Medicaid since 1989

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 335702 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on February 12, 2025, inspectors cited 8 health deficiencies (the New York average is 8.1, the national average 9.2).

None of its 14 health citations since September 2021 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.99 hours per resident per day, against 3.63 across New York and 3.86 nationally. Registered nurses accounted for 1.61 of those hours.

31.6% of nursing staff left within the year CMS measured (New York average 40.3%).

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 14 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
14D
0E
0F
Potential for minimal harm
0A
0B
0C
February 12, 2025Standard inspection · 8 citations
  1. D
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on record review and interviews during the Recertification Survey initiated on 2/6/2025 and completed on 2/12/2025, the facility did not ensure that each resident's Advanced Directive wishes were formulated and clearly communicated. This was identified for one (Resident #374) of five residents reviewed for Advanced Directives. Specifically, Resident #374 completed a Medical Orders for Life-Sustaining Treatment (MOLST) form while in the hospital on 1/19/2025 indicating Do Not Attempt Resuscitation. Upon readmission to the facility, there was no Physician order placed for Do Not Resuscitate. In addition, the Social Work assessment dated [DATE] documented the resident was a Full Code (indicating resuscitation should be provided). The finding is: [...]
  2. D
    Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
    F635 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on record review and interviews during the Recertification Survey initiated on 2/6/2025 and completed on 2/12/2025, the facility did not ensure that at the time each resident was admitted , the facility had physician orders for the resident's immediate care. This was identified for one (Resident #427) of two residents reviewed for Urinary Catheter. Specifically, Resident #427 was re-admitted to the facility on [DATE] and was utilizing an external urinary catheter at bedtime. The Physician's order was not obtained for the use of the external catheter until 2/11/2025. The finding is: Resident #427 was admitted with diagnoses that included a Right Femur Fracture, Osteoporosis, and Malnutrition. The admission Minimum Data Set assessment dated [DATE] documented a Brief Interview for Mental Status score of 14, which indicated the resident had intact cognition. [...]
  3. D
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on record review and interviews during the Recertification Survey initiated on 2/6/2025 and completed on 2/12/2025, the facility did not ensure the Minimum Data Set assessment was completed to accurately reflect each resident's status. This was identified for one (Resident #222) of two residents reviewed for Hospitalization. Specifically, Resident #222's Discharge Minimum Data Set assessment dated [DATE] did not correctly reflect Resident #222's discharge location. The finding is: The facility's policy titled Minimum Data Set (MDS) Assessment last revised on 9/2024 documented that the Minimum Data Set is utilized by all disciplines responsible for the care of the resident. Each individual completing a portion of the assessment electronically signs and certifies the accuracy of that portion of the assessment. [...]
  4. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, record review, and interviews during the Recertification initiated on 2/06/2025 and completed on 2/12/2025, the facility did not ensure that a comprehensive person-centered care plan was developed and implemented for each resident that includes measurable objectives and timeframes to meet medical and nursing needs. This was identified for one (Resident #130) of four residents reviewed for Skin Conditions. Specifically, Resident #130 had a Physician Order to apply Mupirocin (an antibiotic) ointment to the left large toe for an infection. There was no documented evidence that a care was developed to address Resident #130's left large toe infection. The finding is: [...]
  5. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, record review, and interviews during the Recertification Survey initiated on 2/06/2025 and completed on 2/12/2025, the facility did not ensure comprehensive care plans were reviewed and revised by the interdisciplinary team to reflect each resident's preferences and status after each assessment. This was identified for one (Resident #109) of one resident reviewed for Edema. Specifically, Resident #109, had a physician's order to use the ace wrap (elastic bandage) for both lower legs daily for Edema (swelling caused by fluid buildup in the tissues). The resident refused to use the physician-ordered ace wrap and utilized their own compression socks instead. The Comprehensive Care Plan was not updated to include the resident's refusal of the physician-ordered ace wrap and the use of the resident's personal compression socks. The finding is: [...]
  6. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, record review, and interviews during the Recertification Survey initiated on 2/06/2025 and completed on 2/12/2025, the facility did not ensure that a resident received treatment and care in accordance with professional standards of practice. This was identified for one (Resident #131) of three residents reviewed for Position and Mobility. Specifically, Resident #131 with a diagnosis of Diabetes Mellitus, utilized an Ankle Foot Orthosis (AFO) Brace (a brace that supports the foot) for their right dropped foot, without a Physician's order. The Ankle Foot Orthosis was brought from home by Resident #131. There was no documented evidence that a plan of care was developed for using the Ankle Foot Orthosis and that skin assessment was conducted according to the facility's policy related to the use of the Ankle Foot Orthosis. The finding is: [...]
  7. D
    Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    F726 · Nursing and Physician Services · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, interviews, and record review during the Recertification Survey initiated on 2/6/2025 and completed on 2/12/2025, the facility did not ensure that each licensed nurse had the specific competencies, and skill sets necessary to care for residents' needs and to ensure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. This was identified for one (Resident #375) of five residents observed during Medication Administration. Specifically, on 2/7/2025 during the breakfast meal, Registered Nurse #1 handed the resident a souffle cup of oral medication tablets and left the room before the resident consumed the medications. Registered Nurse #1 then returned to the resident's room interrupted the resident's meal and administered a Lovenox (blood thinner) injection into the resident's abdomen. [...]
  8. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) April 9, 2025
    Inspectors wroteBased on observation, record review, and interviews during the Recertification Survey initiated on 2/6/2025 and completed on 2/12/2025, the facility did not establish and maintain an infection prevention and control program designed to prevent the development and transmission of communicable diseases and infections. This was identified for two (Resident #525 and Resident #32) of three residents reviewed for Transmission Based Precautions. Specifically, Resident #525 was positive for COVID-19 (a contagious disease caused by the Coronavirus) infection and had a Physician's Order for Contact/Isolation Precautions; however, the signage posted outside Resident #525's door indicated Enhanced Barrier Precautions (EBP). Resident #32 was positive for COVID-19 infection and had a Physician's Order for Contact/Isolation Precaution; [...]
November 3, 2023Standard inspection, Complaint inspection · 4 citations
  1. D
    Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    F561 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2024
    Inspectors wroteBased on record review and interviews during the Recertification Survey initiated on 10/30/2023 and completed on 11/3/2023, the facility did not ensure that each resident has a right to make choices about aspects of their life in the facility that are significant to the resident. This was identified for one (Resident #283) of three residents reviewed for Choices. Specifically, Resident #283 had a Physician's order to be weighed every day during the 11:00 PM-7:00 AM shift. The facility staff woke Resident #283 up at 4:00 AM to weigh the resident. Resident #283 refused the weights on multiple occasions and told the staff they did not want to be woken up early in the morning; however, the staff did not honor resident's choices and continued to wake the resident early in the morning to obtain the resident's weights. The finding is: [...]
  2. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on record review, observation, and interviews during the Recertification Survey and Abbreviated Survey (Complaint #NY00322792 and NY00317444), the facility did not ensure each resident received adequate supervision and assistance according to the plan of care to prevent accidents. This was identified for two (Resident #170 and #333) of five residents reviewed for Accidents. Specifically, 1) Resident #170's care plan documented the resident required two-person assistance for transfers. On 8/23/2023 Certified Nursing Assistant (CNA) #3 transferred Resident #170 from a shower chair to a wheelchair without utilizing assistance from a second person. Subsequently, Resident #170 fell sustaining an abrasion to the right knee; and 2) Resident #333 required extensive assistance of one person for toileting as per their Comprehensive Care Plan (CCP). [...]
  3. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2024
    Inspectors wroteBased on observation, record review, and interviews during the Recertification survey initiated on 10/30/2023 and completed on 11/3/2023, the facility did not ensure that all medications and biologicals were properly stored. This was identified in one (Unit 2 North West) of four medication rooms reviewed during the medication storage task. Specifically, on 11/3/2023 at 11:41 AM the Unit 2 medication refrigerator was observed with an internal temperature of 50 degrees Fahrenheit. Multiple medications and biologicals were observed being stored in the same refrigerator. The manufacturer's storage directions for all the items stored in the refrigerator were to be maintained between 36 degrees Fahrenheit and 46 degrees Fahrenheit. The finding is: [...]
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 1, 2024
    Inspectors wroteBased on observation, record review, and interviews during the Recertification Survey initiated on 10/30/2023 and completed on 11/3/2023, the facility did not maintain an infection prevention and control program designed to prevent the development and transmission of communicable diseases and infection. This was identified for one (Resident #383) of three residents reviewed for Transmission-Based Precautions (TBP). Specifically, Resident #383 was on contact precautions for an infection in the surgical drainage tube. A contact precaution sign at the resident's doorway directed staff to wear a gown and gloves when providing care to the resident or when coming in contact with the resident's environment. On 10/30/2023 a Nurse Practitioner (NP) #1 was observed in Resident #383's room coming in contact with environmental surfaces. NP #1 was observed not wearing a gown or gloves. [...]
September 29, 2021Standard inspection · 2 citations
  1. D
    Provide safe, appropriate pain management for a resident who requires such services.
    F697 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 26, 2021
    Inspectors wroteBased on record review and interviews during the Recertification Survey completed on 9/29/2021 the facility did not ensure that pain management was provided to each resident who requires such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goals and preferences for 1 (Resident #50) of 3 residents reviewed for Pain Management. Specifically, Resident #50 had a physician's order for an Aspercreme pain patch to be applied at 9 AM; however, the location to place the patch was not identified in the order, and on 9/27/2021 the patch was not applied until after 12 PM, when the resident returned from Rehabilitation Therapy (Rehab). The finding is: [...]
  2. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 26, 2021
    Inspectors wroteBased on record review and interviews during the Recertification Survey completed on 9/29/2021, the facility did not ensure that resident records were accurately documented in accordance with professional standards of practice. This was evident for one resident (Resident #143) of three residents reviewed for Respiratory Care. Specifically, the facility did not have documented evidence that Tracheostomy care was provided to Resident #143 as per the facility protocol. The finding is: The facility Tracheostomy Care policy, protocol, and procedure dated 12/2020 documented that unless otherwise directed, the inner cannula is removed and cleaned every 8 hours; use tracheostomy care kit. Tracheostomy Wound Care is done every 8 hours unless otherwise ordered; sterile technique/dressing. [...]

Fire safety inspections

1 fire safety citation on file: 1 on November 3, 2023.

Every fire safety citation1 citation
  1. D
    Keep aisles, corridors, and exits free of obstruction in case of emergency.
    K 211 · November 3, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNew YorkUnited States
All nursing staff (RN, LPN and aides)4.993.633.86
Registered nurses1.610.710.69
All nursing staff on weekends4.643.183.42
Nurse aides2.76
Licensed practical nurses0.63
Nursing staff turnover (share who left in a year)31.6%40.3%45.8%
Registered nurse turnover35.1%39.8%42.9%
Administrators who left0

CMS expects 4.30 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.14 on weekdays and 4.64 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.16 in April to June 2025 to 4.99 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.991.615.144.64 0.0%0 of 90238
Oct to Dec 20255.251.635.374.94 0.0%0 of 92237
Jul to Sep 20255.121.495.304.66 0.0%0 of 92240
Apr to Jun 20255.161.475.294.82 0.0%0 of 91237
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
New York, Jan to Mar 20263.550.683.723.139.8%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for New York

JobMedianMiddle halfEmployed
New York, all employers
CNAs (nursing assistants)$23.36$21.04 to $24.9987,990
LPNs and LVNs$32.30$29.52 to $37.0039,400
Registered nurses$52.62$45.60 to $62.34205,810
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNew YorkUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
9.714.113.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.50.50.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.21.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
0.03.13.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.41.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
8.612.514.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
11.86.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
3.113.715.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.220.623.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
5.99.612.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.91.71.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.31.41.8

Owners and operators

Legal business name: NORTHWELL HEALTH STERN FAMILY CENTER FOR REHABILITATION.

NameRoleTypeShareSince
Dowling, MichaelW-2 managing employeeIndividual03/07/2014
Kaiser, GerardW-2 managing employeeIndividual01/01/2000
Siskind, DavidW-2 managing employeeIndividual01/01/2000
Solazzo, MarkW-2 managing employeeIndividual03/07/2014
Claster, MarkCorporate directorIndividual03/07/2014
Dowling, MichaelCorporate directorIndividual03/07/2014
Goldstein, RichardCorporate directorIndividual03/07/2014
Mack, WilliamCorporate directorIndividual03/07/2014
Rubenstein, BarryCorporate directorIndividual03/07/2014
Solazzo, MarkCorporate directorIndividual03/07/2014
Zucker, DonaldCorporate directorIndividual03/07/2014
Cusack, MicheleCorporate officerIndividual09/12/2017

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on February 12, 2025: "Provide doctor's orders for the resident's immediate care at the time the resident was admitted."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on February 12, 2025: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on February 12, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
  4. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on February 12, 2025: "Provide and implement an infection prevention and control program."

Other nursing homes nearby

New York contacts for a concern about a nursing home

These are the official offices in New York. NursingHomeClear cannot take or act on complaints.

Common questions

What is Northwell Health Stern Family Center for Rehabilit's Medicare star rating?
CMS rates Northwell Health Stern Family Center for Rehabilit 5 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Northwell Health Stern Family Center for Rehabilit get at its last inspection?
8 health deficiencies at the standard inspection on February 12, 2025. The New York average is 8.1.
Has Northwell Health Stern Family Center for Rehabilit been fined?
CMS lists no fines in the last three years.
Does Northwell Health Stern Family Center for Rehabilit accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Northwell Health Stern Family Center for Rehabilit?
CMS lists 12 owners and managers. Legal business name: NORTHWELL HEALTH STERN FAMILY CENTER FOR REHABILITATION.

Sources

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