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West Side House LTC Facility

35 Fruit Street, Worcester, MA 01609 · Worcester County · (978) 361-5032

91 certified beds, about 51 residents a day · For profit - Corporation · Medicare and Medicaid since 1990

CMS high performing icon Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
4 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 225500 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on March 30, 2026, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).

None of its 13 health citations since September 2023 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 4.26 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.

50.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).

CMS links it to Elder Services, an affiliated group of 6 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
8D
2E
2F
Potential for minimal harm
0A
1B
0C
March 30, 2026Standard inspection · 0 citations
December 30, 2024Standard inspection · 4 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, and interview, the facility failed to follow professional standards of practice for food safety in the main kitchen to prevent the potential spread of foodborne illnesses to residents who are at high risk. Specifically, the facility failed to ensure food temperatures were taken and documented prior to meal service in the facility's main kitchen to ensure the food temperatures were within acceptable parameters for food safety.
  2. D
    Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    F604 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the right of residents to be free from physical restraints for one Resident (#2) out of a total sample of 14 residents. Specifically, for Resident #2, the facility failed to: -appropriately assess and re-assess the use and the need for a wheelchair seat belt used as a restraint when the Resident was seated in the wheelchair. -obtain informed consent and review the risk/benefits with the Resident's Representative for the use of the wheelchair seat belt, which was used to prevent Resident #2 from sliding off the wheelchair, increasing the potential risk of accidental falls and injury.
  3. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on observation, interview, and record review, the facility failed to adhere to infection control standards of practice during a bolus feeding (a method of tube feeding administering a dose of the formula through a feeding tube using a catheter syringe [syringe without a needle]) procedure for one Resident (#51) out of a total sample of 14 residents. Specifically, for Resident #51, the facility failed to: -appropriately follow Enhanced Barrier Precautions (EBP's: the use of protective gowns and gloves during high contact care activities that may provide opportunity for transmission of medication resistant organisms through staff hands and/or clothing), when providing high contact care for the Resident, increasing the risk of contamination and spreading infections to the Resident and other residents within the facility. [...]
  4. B
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) January 24, 2025
    Inspectors wroteBased on interview, and record review, the facility failed to accurately complete the Minimum Data Set (MDS) Assessment for one Resident (#19) out of a total sample of 14 residents. Specifically, for Resident #19, the facility staff failed to accurately code the use of an antipsychotic medication on one MDS Assessment.
November 6, 2024Complaint inspection · 1 citation
  1. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) December 4, 2024
    Inspectors wroteBased on interviews and records reviewed, for two of three sampled residents (Residents #1 and #2), who were severely cognitively impaired and had court ordered legal guardianships in place, the Facility failed to ensure that staff implemented and followed the Facility Abuse Prohibition Policy when, on 10/17/24, although Nurse #1 and Nurse #2 were made aware of an allegation of abuse, that Resident #1 was at Resident #2's bedside engaged in a sexual act, neither of them reported the allegation to the Director of Nursing or Administrator, and as a result, they were not made aware until more than 12 hours later, when Nurse #3 became aware and reported the allegation.
September 7, 2023Standard inspection · 8 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) October 4, 2023
    Inspectors wroteBased on observations, interviews and policy review, the facility failed to maintain professional standards for safe and sanitary food storage in the main kitchen and in two out of two kitchenettes.
  2. E
    Ensure medication error rates are not 5 percent or greater.
    F759 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on observations, interviews and records reviewed, the facility failed to maintain a medication pass error rate of less than five percent (%). Specifically, the medication error rate was observed to be 31.03%, for two Residents (#34 and #18), out of three applicable residents, out of 29 opportunities. 1. For Resident #34, medication errors occurred relative to the administration of medications not given within the required timeframe. 2. For Resident #18, medication errors occurred relative to the administration of medications not given within the required timeframe and omitting a prescribed medication.
  3. E
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on interviews and records reviewed for three Residents (#30, #17, and #4) out of five sampled residents for immunizations, the facility failed to offer or provide Pneumococcal Vaccinations as required. Specifically, the facility staff failed to: 1. Provide a Pneumococcal Vaccination for one Resident (#30) after the Resident's Representative requested the vaccination. 2. Provide education, assess for eligibility, and offer Pneumococcal Vaccinations per facility policy and the Centers for Disease Control and Prevention (CDC) recommendations to two Residents (#17 and #4) and/or their Representatives.
  4. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on interview and records reviewed for one Resident (#7) out of a total sample of 13 residents, the facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) assessment within the required 14 days.
  5. D
    Provide activities to meet all resident's needs.
    F679 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on observation, interview, and records reviewed, the facility failed to implement a resident-centered, meaningful, and engaging activity program for one Resident (#23) out of a total sample of 13 residents. Specifically, the facility failed to ensure that staff offered and encouraged engagement in activities identified as being preferences for Resident #23.
  6. D
    Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    F756 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on observations, interviews and records reviewed for two residents (Residents #26 and #30) out of a total sample of 13 residents, the facility failed to ensure recommendations made by the Consultant Pharmacist during a monthly Medication Regimen Review (MRR) were reviewed timely and implemented as required. Specifically, 1. For Resident #26, the facility staff failed to implement recommendations for medication dosage adjustment and obtain lab work to monitor lipid levels and liver function timely. 2. For Resident #30, the facility staff failed to obtain lab work to monitor lipid levels timely.
  7. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on observations, interviews and policy review, the facility failed to ensure that medications were stored in a safe and secure manner and medication storage rooms were maintained in a sanitary manner. Specifically, facility staff: -stored Heparin flushes in an unlocked drawer of a resident's nightstand with availability to any resident having access to the room. - were using and storing personal food containers in the medication storage room, with risk of spilled contents and contamination.
  8. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) September 29, 2023
    Inspectors wroteBased on interview and records reviewed for one Resident (#23) out of a total sample of 13 residents, the facility failed to ensure an accurate medical record was maintained relative to Physician's orders for the care and services of a Foley urinary catheter (tubing inserted into the bladder to that allows urine to drain outside the body).

Fire safety inspections

30 fire safety citations on file: 17 on March 30, 2026, 12 on December 30, 2024, 1 on September 7, 2023.

Every fire safety citation30 citations
  1. E
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · March 30, 2026 · Corrected (the home has a date of correction)
  2. E
    Conduct risk assessment and an All-Hazards approach.
    E 6 · March 30, 2026 · Corrected (the home has a date of correction)
  3. E
    Develop Emergency Preparedness policies and procedures.
    E 13 · March 30, 2026 · Corrected (the home has a date of correction)
  4. E
    Establish procedures for tracking staff and patients during an emergency.
    E 18 · March 30, 2026 · Corrected (the home has a date of correction)
  5. E
    Establish policies and procedures for sheltering.
    E 22 · March 30, 2026 · Corrected (the home has a date of correction)
  6. E
    Establish policies and procedures for volunteers.
    E 24 · March 30, 2026 · Corrected (the home has a date of correction)
  7. E
    Develop a communication plan.
    E 29 · March 30, 2026 · Corrected (the home has a date of correction)
  8. E
    List the names and contact information of those in the facility.
    E 30 · March 30, 2026 · Corrected (the home has a date of correction)
  9. E
    Provide emergency officials' contact information.
    E 31 · March 30, 2026 · Corrected (the home has a date of correction)
  10. E
    Establish emergency prep training and testing.
    E 36 · March 30, 2026 · Corrected (the home has a date of correction)
  11. E
    Conduct testing and exercise requirements.
    E 39 · March 30, 2026 · Corrected (the home has a date of correction)
  12. E
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · March 30, 2026 · Corrected (the home has a date of correction)
  13. E
    Have simulated fire drills held at unexpected times.
    K 712 · March 30, 2026 · Corrected (the home has a date of correction)
  14. E
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · March 30, 2026 · Corrected (the home has a date of correction)
  15. D
    Install corridor and hallway doors that block smoke.
    K 363 · March 30, 2026 · Corrected (the home has a date of correction)
  16. D
    Ensure proper usage of power strips and extension cords.
    K 920 · March 30, 2026 · Corrected (the home has a date of correction)
  17. C
    Provide properly protected cooking facilities.
    K 324 · March 30, 2026 · Corrected (the home has a date of correction)
  18. F
    Develop and maintain an Emergency Preparedness Program (EP).
    E 4 · December 30, 2024 · Corrected (the home has a date of correction)
  19. F
    Develop Emergency Preparedness policies and procedures.
    E 13 · December 30, 2024 · Corrected (the home has a date of correction)
  20. F
    Develop a communication plan.
    E 29 · December 30, 2024 · Corrected (the home has a date of correction)
  21. F
    Establish emergency prep training and testing.
    E 36 · December 30, 2024 · Corrected (the home has a date of correction)
  22. F
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · December 30, 2024 · Corrected (the home has a date of correction)
  23. F
    Meet requirements for the installation and maintenance of electrical systems.
    K 911 · December 30, 2024 · Corrected (the home has a date of correction)
  24. F
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · December 30, 2024 · Corrected (the home has a date of correction)
  25. D
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · December 30, 2024 · Corrected (the home has a date of correction)
  26. D
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · December 30, 2024 · Corrected (the home has a date of correction)
  27. D
    Provide properly protected cooking facilities.
    K 324 · December 30, 2024 · Corrected (the home has a date of correction)
  28. D
    Provide a written emergency evacuation plan.
    K 711 · December 30, 2024 · Corrected (the home has a date of correction)
  29. D
    Ensure proper usage of power strips and extension cords.
    K 920 · December 30, 2024 · Corrected (the home has a date of correction)
  30. D
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · September 7, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeMassachusettsUnited States
All nursing staff (RN, LPN and aides)4.263.863.86
Registered nurses0.470.650.69
All nursing staff on weekends3.793.483.42
Nurse aides2.84
Licensed practical nurses0.95
Nursing staff turnover (share who left in a year)50.0%38.2%45.8%
Registered nurse turnover70.0%42.6%42.9%
Administrators who left1

CMS expects 3.08 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.46 on weekdays and 3.79 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.19 in April to June 2025 to 4.26 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.260.474.463.79 0.0%0 of 9051
Oct to Dec 20254.020.494.243.46 0.0%0 of 9253
Jul to Sep 20254.000.444.193.51 0.0%0 of 9251
Apr to Jun 20254.190.374.373.75 0.0%6 of 9150
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Massachusetts, Jan to Mar 20263.790.613.943.415.0%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Staff pay reports

Staff pay at this home

No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.

Official wage estimates for Massachusetts

JobMedianMiddle halfEmployed
Massachusetts, all employers
CNAs (nursing assistants)$22.44$21.32 to $23.9438,130
LPNs and LVNs$38.57$34.91 to $40.6613,210
Registered nurses$50.27$42.05 to $65.4488,200
United States, nursing care facilities
CNAs (nursing assistants)$20.67$17.91 to $22.55534,270
LPNs and LVNs$33.86$30.05 to $37.40188,210
Registered nurses$41.11$37.85 to $47.68142,270

Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.

How staff pay reports work · CNA pay by state

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeMassachusettsUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
15.616.413.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
2.30.80.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
1.91.81.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
1.93.53.2
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
9.015.414.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
2.54.24.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
65.321.415.4
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.71.91.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
0.81.51.8

Owners and operators

Legal business name: WEST SIDE CORPORATION. CMS links this home to Elder Services, a group of 6 nursing homes averaging 2.2 stars overall.

NameRoleTypeShareSince
Connectone Bank5% or greater mortgage interestOrganization10/10/2023
Connectone Bank5% or greater security interestOrganization10/10/2023
Romano, FrankCorporate directorIndividual07/10/1974
Romano, FrankCorporate officerIndividual07/10/1974
Essex Group Management CorpOperational/managerial controlOrganization01/01/1995
Picone, ScottOperational/managerial controlIndividual05/26/2002
Romano, FrankOperational/managerial controlIndividual07/10/1974
Romano, KatelynOperational/managerial controlIndividual05/08/2017
Romano, KyleOperational/managerial controlIndividual03/25/2024
Semaan, RitaOperational/managerial controlIndividual07/01/2023
Baker Tilly Advisory Group, LPAdp of the SNFOrganization01/03/2025
Baker Tilly Us LLPAdp of the SNFOrganization01/03/2025
Boston Helpdesk, Inc.Adp of the SNFOrganization03/21/2025
Essex Group Management CorpAdp of the SNFOrganization08/01/2025
Essex Group Staffing CompanyAdp of the SNFOrganization07/31/2007
Picone, ScottAdp of the SNFIndividual05/26/2002
Romano, FrankAdp of the SNFIndividual07/10/1974
Romano, KatelynAdp of the SNFIndividual05/08/2017
Romano, KyleAdp of the SNFIndividual03/25/2024
Semaan, RitaAdp of the SNFIndividual07/01/2023

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on December 30, 2024: "Ensure each resident receives an accurate assessment."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on September 7, 2023: "Ensure medication error rates are not 5 percent or greater."
  3. Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on December 30, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
  4. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on December 30, 2024: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
  5. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

Common questions

What is West Side House LTC Facility's Medicare star rating?
CMS rates West Side House LTC Facility 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did West Side House LTC Facility get at its last inspection?
0 health deficiencies at the standard inspection on March 30, 2026. The Massachusetts average is 6.8.
Has West Side House LTC Facility been fined?
CMS lists no fines in the last three years.
Does West Side House LTC Facility accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns West Side House LTC Facility?
CMS lists 20 owners and managers, and links the home to Elder Services. Legal business name: WEST SIDE CORPORATION.

Sources

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