Home / Massachusetts / Worcester
West Side House LTC Facility
35 Fruit Street, Worcester, MA 01609 · Worcester County · (978) 361-5032
91 certified beds, about 51 residents a day · For profit - Corporation · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225500 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 30, 2026, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 13 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.26 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 0.47 of those hours.
50.0% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
CMS links it to Elder Services, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
March 30, 2026Standard inspection · 0 citations
December 30, 2024Standard inspection · 4 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, and interview, the facility failed to follow professional standards of practice for food safety in the main kitchen to prevent the potential spread of foodborne illnesses to residents who are at high risk. Specifically, the facility failed to ensure food temperatures were taken and documented prior to meal service in the facility's main kitchen to ensure the food temperatures were within acceptable parameters for food safety.
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure the right of residents to be free from physical restraints for one Resident (#2) out of a total sample of 14 residents. Specifically, for Resident #2, the facility failed to: -appropriately assess and re-assess the use and the need for a wheelchair seat belt used as a restraint when the Resident was seated in the wheelchair. -obtain informed consent and review the risk/benefits with the Resident's Representative for the use of the wheelchair seat belt, which was used to prevent Resident #2 from sliding off the wheelchair, increasing the potential risk of accidental falls and injury.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, the facility failed to adhere to infection control standards of practice during a bolus feeding (a method of tube feeding administering a dose of the formula through a feeding tube using a catheter syringe [syringe without a needle]) procedure for one Resident (#51) out of a total sample of 14 residents. Specifically, for Resident #51, the facility failed to: -appropriately follow Enhanced Barrier Precautions (EBP's: the use of protective gowns and gloves during high contact care activities that may provide opportunity for transmission of medication resistant organisms through staff hands and/or clothing), when providing high contact care for the Resident, increasing the risk of contamination and spreading infections to the Resident and other residents within the facility. [...]
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview, and record review, the facility failed to accurately complete the Minimum Data Set (MDS) Assessment for one Resident (#19) out of a total sample of 14 residents. Specifically, for Resident #19, the facility staff failed to accurately code the use of an antipsychotic medication on one MDS Assessment.
November 6, 2024Complaint inspection · 1 citation
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on interviews and records reviewed, for two of three sampled residents (Residents #1 and #2), who were severely cognitively impaired and had court ordered legal guardianships in place, the Facility failed to ensure that staff implemented and followed the Facility Abuse Prohibition Policy when, on 10/17/24, although Nurse #1 and Nurse #2 were made aware of an allegation of abuse, that Resident #1 was at Resident #2's bedside engaged in a sexual act, neither of them reported the allegation to the Director of Nursing or Administrator, and as a result, they were not made aware until more than 12 hours later, when Nurse #3 became aware and reported the allegation.
September 7, 2023Standard inspection · 8 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, interviews and policy review, the facility failed to maintain professional standards for safe and sanitary food storage in the main kitchen and in two out of two kitchenettes.
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, interviews and records reviewed, the facility failed to maintain a medication pass error rate of less than five percent (%). Specifically, the medication error rate was observed to be 31.03%, for two Residents (#34 and #18), out of three applicable residents, out of 29 opportunities. 1. For Resident #34, medication errors occurred relative to the administration of medications not given within the required timeframe. 2. For Resident #18, medication errors occurred relative to the administration of medications not given within the required timeframe and omitting a prescribed medication.
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on interviews and records reviewed for three Residents (#30, #17, and #4) out of five sampled residents for immunizations, the facility failed to offer or provide Pneumococcal Vaccinations as required. Specifically, the facility staff failed to: 1. Provide a Pneumococcal Vaccination for one Resident (#30) after the Resident's Representative requested the vaccination. 2. Provide education, assess for eligibility, and offer Pneumococcal Vaccinations per facility policy and the Centers for Disease Control and Prevention (CDC) recommendations to two Residents (#17 and #4) and/or their Representatives.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on interview and records reviewed for one Resident (#7) out of a total sample of 13 residents, the facility failed to complete a Significant Change in Status Assessment (SCSA) Minimum Data Set (MDS) assessment within the required 14 days.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, interview, and records reviewed, the facility failed to implement a resident-centered, meaningful, and engaging activity program for one Resident (#23) out of a total sample of 13 residents. Specifically, the facility failed to ensure that staff offered and encouraged engagement in activities identified as being preferences for Resident #23.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on observations, interviews and records reviewed for two residents (Residents #26 and #30) out of a total sample of 13 residents, the facility failed to ensure recommendations made by the Consultant Pharmacist during a monthly Medication Regimen Review (MRR) were reviewed timely and implemented as required. Specifically, 1. For Resident #26, the facility staff failed to implement recommendations for medication dosage adjustment and obtain lab work to monitor lipid levels and liver function timely. 2. For Resident #30, the facility staff failed to obtain lab work to monitor lipid levels timely.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations, interviews and policy review, the facility failed to ensure that medications were stored in a safe and secure manner and medication storage rooms were maintained in a sanitary manner. Specifically, facility staff: -stored Heparin flushes in an unlocked drawer of a resident's nightstand with availability to any resident having access to the room. - were using and storing personal food containers in the medication storage room, with risk of spilled contents and contamination.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and records reviewed for one Resident (#23) out of a total sample of 13 residents, the facility failed to ensure an accurate medical record was maintained relative to Physician's orders for the care and services of a Foley urinary catheter (tubing inserted into the bladder to that allows urine to drain outside the body).
Fire safety inspections
30 fire safety citations on file: 17 on March 30, 2026, 12 on December 30, 2024, 1 on September 7, 2023.
Every fire safety citation30 citations
- E Develop and maintain an Emergency Preparedness Program (EP).
- E Conduct risk assessment and an All-Hazards approach.
- E Develop Emergency Preparedness policies and procedures.
- E Establish procedures for tracking staff and patients during an emergency.
- E Establish policies and procedures for sheltering.
- E Establish policies and procedures for volunteers.
- E Develop a communication plan.
- E List the names and contact information of those in the facility.
- E Provide emergency officials' contact information.
- E Establish emergency prep training and testing.
- E Conduct testing and exercise requirements.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Have simulated fire drills held at unexpected times.
- E Have generator or other power source capable of supplying service within 10 seconds.
- D Install corridor and hallway doors that block smoke.
- D Ensure proper usage of power strips and extension cords.
- C Provide properly protected cooking facilities.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Develop Emergency Preparedness policies and procedures.
- F Develop a communication plan.
- F Establish emergency prep training and testing.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Meet requirements for the installation and maintenance of electrical systems.
- F Have generator or other power source capable of supplying service within 10 seconds.
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- D Provide a written emergency evacuation plan.
- D Ensure proper usage of power strips and extension cords.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.26 | 3.86 | 3.86 |
| Registered nurses | 0.47 | 0.65 | 0.69 |
| All nursing staff on weekends | 3.79 | 3.48 | 3.42 |
| Nurse aides | 2.84 | ||
| Licensed practical nurses | 0.95 | ||
| Nursing staff turnover (share who left in a year) | 50.0% | 38.2% | 45.8% |
| Registered nurse turnover | 70.0% | 42.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.08 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.46 on weekdays and 3.79 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.19 in April to June 2025 to 4.26 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.26 | 0.47 | 4.46 | 3.79 | 0.0% | 0 of 90 | 51 |
| Oct to Dec 2025 | 4.02 | 0.49 | 4.24 | 3.46 | 0.0% | 0 of 92 | 53 |
| Jul to Sep 2025 | 4.00 | 0.44 | 4.19 | 3.51 | 0.0% | 0 of 92 | 51 |
| Apr to Jun 2025 | 4.19 | 0.37 | 4.37 | 3.75 | 0.0% | 6 of 91 | 50 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Massachusetts
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Massachusetts, all employers | |||
| CNAs (nursing assistants) | $22.44 | $21.32 to $23.94 | 38,130 |
| LPNs and LVNs | $38.57 | $34.91 to $40.66 | 13,210 |
| Registered nurses | $50.27 | $42.05 to $65.44 | 88,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 15.6 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.3 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.9 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.9 | 3.5 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 9.0 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 65.3 | 21.4 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.5 | 1.8 |
Owners and operators
Legal business name: WEST SIDE CORPORATION. CMS links this home to Elder Services, a group of 6 nursing homes averaging 2.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Connectone Bank | 5% or greater mortgage interest | Organization | 10/10/2023 | |
| Connectone Bank | 5% or greater security interest | Organization | 10/10/2023 | |
| Romano, Frank | Corporate director | Individual | 07/10/1974 | |
| Romano, Frank | Corporate officer | Individual | 07/10/1974 | |
| Essex Group Management Corp | Operational/managerial control | Organization | 01/01/1995 | |
| Picone, Scott | Operational/managerial control | Individual | 05/26/2002 | |
| Romano, Frank | Operational/managerial control | Individual | 07/10/1974 | |
| Romano, Katelyn | Operational/managerial control | Individual | 05/08/2017 | |
| Romano, Kyle | Operational/managerial control | Individual | 03/25/2024 | |
| Semaan, Rita | Operational/managerial control | Individual | 07/01/2023 | |
| Baker Tilly Advisory Group, LP | Adp of the SNF | Organization | 01/03/2025 | |
| Baker Tilly Us LLP | Adp of the SNF | Organization | 01/03/2025 | |
| Boston Helpdesk, Inc. | Adp of the SNF | Organization | 03/21/2025 | |
| Essex Group Management Corp | Adp of the SNF | Organization | 08/01/2025 | |
| Essex Group Staffing Company | Adp of the SNF | Organization | 07/31/2007 | |
| Picone, Scott | Adp of the SNF | Individual | 05/26/2002 | |
| Romano, Frank | Adp of the SNF | Individual | 07/10/1974 | |
| Romano, Katelyn | Adp of the SNF | Individual | 05/08/2017 | |
| Romano, Kyle | Adp of the SNF | Individual | 03/25/2024 | |
| Semaan, Rita | Adp of the SNF | Individual | 07/01/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on December 30, 2024: "Ensure each resident receives an accurate assessment."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on September 7, 2023: "Ensure medication error rates are not 5 percent or greater."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on December 30, 2024: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on December 30, 2024: "Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Lutheran Rehabilitation and Skilled Care Center Worcester, 0.5 mi · 5 of 5 stars · 0 citations
- St. Mary Health Care Center Worcester, 0.7 mi · 2 of 5 stars · 27 citations
- St. Francis Rehabilitation & Nursing Center Worcester, 1.5 mi · 4 of 5 stars · 23 citations
- Worcester Rehabilitation & Health Care Center Worcester, 1.6 mi · 1 of 5 stars · 52 citations
- Christopher House of Worcester Worcester, 1.7 mi · 3 of 5 stars · 22 citations
- Vantage at Worcester LLC Worcester, 1.7 mi · 1 of 5 stars · 35 citations
- Blaire House of Worcester Worcester, 1.8 mi · 3 of 5 stars · 17 citations
- Holy Trinity Eastern Orthodox N & R Center Worcester, 2.1 mi · 5 of 5 stars · 9 citations
Common questions
- What is West Side House LTC Facility's Medicare star rating?
- CMS rates West Side House LTC Facility 5 out of 5 stars overall, with 5 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did West Side House LTC Facility get at its last inspection?
- 0 health deficiencies at the standard inspection on March 30, 2026. The Massachusetts average is 6.8.
- Has West Side House LTC Facility been fined?
- CMS lists no fines in the last three years.
- Does West Side House LTC Facility accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns West Side House LTC Facility?
- CMS lists 20 owners and managers, and links the home to Elder Services. Legal business name: WEST SIDE CORPORATION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.