Oak Hills Living Center
1314 Eighth Street North, New Ulm, MN 56073 · Brown County · (507) 233-0800
94 certified beds, about 79 residents a day · Non profit - Other · Medicare and Medicaid since 1987
Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
3 of 5
Staffing
5 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 245490 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 8, 2026, inspectors cited 2 health deficiencies (the Minnesota average is 7.1, the national average 9.2).
Of 10 health citations since September 2023, 3 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists 1 fine totaling $14,433 in the last three years; the largest was $14,433, and the latest is dated April 12, 2024.
Nurses and nurse aides worked 5.27 hours per resident per day, against 4.19 across Minnesota and 3.86 nationally. Registered nurses accounted for 1.03 of those hours.
39.0% of nursing staff left within the year CMS measured (Minnesota average 42.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
209/23
212/23
304/24
002/25
106/25
204/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 10 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
6D
0E
1F
Potential for minimal harm
0A
0B
0C
April 8, 2026Standard inspection · 2 citations
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure routine personal hygiene (i.e., nail care and shaving) was completed and provided for 1 of 1 resident (R65) reviewed for activities of daily living (ADLs) and who was dependent on staff for their care. Findings Include: R65's admission Minimum Data Set (MDS) assessment dated [DATE], identified moderate cognitive impairment, needed substantial/maximal assistance for personal hygiene including shaving and nails care; diagnoses included wedge compression fracture (spinal injury where the front (anterior) part of a vertebra collapses, forming a wedge shape while the back remains intact) of T11 -T12, hemiplegia (paralysis on one side of the body), following cerebral infarction (stroke) affecting right dominant side. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and document review, the facility failed to follow provider orders for leg compression for 1 of 1 resident (R38) reviewed for edema (swelling in the legs caused by fluid).
June 18, 2025Complaint inspection · 1 citation
- G Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and document review the facility failed to implement a known safety intervention of a gait belt when ambulating a resident to prevent accident hazards for 1 of 1 residents (R1) who had a fall with major injury. This resulted in harm when R1 sustained a femur fracture. The facility corrected the deficiency prior to the survey, so the citation was issued at past non-compliance.
February 5, 2025Standard inspection · 0 citations
April 12, 2024Complaint inspection · 3 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and document review, the facility failed to comprehensively assess each fall and identify causal factors to determine reason for falls, identify potential effective interventions to decrease the risk for falls, failed to comprehensively evaluate and implement fall interventions for 2 of 3 residents (R1, R3) reviewed for falls. The facility's failures resulted in an immediate jeopardy for R1 who sustained a right hip fracture from the 9th fall. The IJ began on 3/28/24, when the facility failed to complete a comprehensive causal analysis, and implement appropriate interventions after R1 self-transferred to the bathroom resulting in his 9th fall from self-transfers which subsequently resulted in, hospitalization, and right hip fracture with surgical repair. The administrator and director of nursing (DON) were notified of the IJ on 4/11/24 at 6:17 p.m. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, interview, and document review the facility failed to develop and implement an individualized toileting care plan based off the comprehensive assessment for 1 of 3 residents (R1) who were identified for toileting.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, interview, and document review the facility failed to implement an individualized toileting program based on the comprehensive assessment and failed to ensure intermittent catheterization physician orders for urinary retention were consistently followed to prevent or mitigate the risk of urinary tract infections (UTI) for 1 of 1 residents (R1) reviewed for incontinence.
December 13, 2023Standard inspection · 2 citations
- F Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and document review, the facility failed to have a water management program consistent with nationally accepted standards, e.g., ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) or CDC (Centers for Disease Control and Prevention). This had the potential to effect all 83 residents who resided in the facility.
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and document review, the facility failed to ensure a jacket was offered and/or provided for a resident who rode a bus to an appointment for 1 of 1 resident (R74) reviewed for activities of daily living (ADL) .
September 13, 2023Complaint inspection · 2 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview, and document review the facility failed to safely use a mechanical lift per manufacture instruction to transfer 1 of 1 residents (R2) who required a mechanical lift for transfers. This resulted in R2 falling from a lift, sustaining major injuries. R2 subsequently died 10 days following the fall. In addition the facility failed to conduct a thorough investigation to determine the cause of the fall from the lift. This resulted in immediate jeopardy (IJ) for R2. The IJ began on [DATE], at approximately 9:30 a.m. when R2 fell from the lift during a transfer sustaining a major head injury and right upper arm fracture after two nursing assistants (NAs) were transferring a resident using the mechanical lift. [...]
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and document review the facility failed to immediately report an allegation of neglect to the State Agency (SA) for 1 of 3 residents (R2) reviewed for accidents. R2 fell from full body mechanical lift during a transfer resulting in a fractured arm and head injury with staples.
Fire safety inspections
12 fire safety citations on file: 7 on April 8, 2026, 3 on February 5, 2025, 2 on December 13, 2023.
Every fire safety citation12 citations
- F Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Ensure that testing and maintenance of electrical equipment is performed.
- E Provide properly protected cooking facilities.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Ensure proper usage of power strips and extension cords.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- E Install an approved automatic sprinkler system.
- E Provide properly protected cooking facilities.
- D Properly select, install, inspect, or maintain portable fire extinguishes.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| April 12, 2024 | Fine | $14,433 |
| April 12, 2024 | Payment Denial | 17 days from May 11, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Minnesota | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.27 | 4.19 | 3.86 |
| Registered nurses | 1.03 | 1.06 | 0.69 |
| All nursing staff on weekends | 4.54 | 3.71 | 3.42 |
| Nurse aides | 3.61 | ||
| Licensed practical nurses | 0.63 | ||
| Nursing staff turnover (share who left in a year) | 39.0% | 42.2% | 45.8% |
| Registered nurse turnover | 15.8% | 38.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.46 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.57 on weekdays and 4.54 on weekends, 18% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.38 in April to June 2025 to 5.27 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.27 | 1.03 | 5.57 | 4.54 | 6.9% | 0 of 90 | 79 |
| Oct to Dec 2025 | 5.56 | 1.01 | 5.84 | 4.82 | 14.9% | 0 of 92 | 75 |
| Jul to Sep 2025 | 5.44 | 1.04 | 5.80 | 4.52 | 8.5% | 0 of 92 | 77 |
| Apr to Jun 2025 | 5.38 | 1.05 | 5.69 | 4.58 | 5.0% | 0 of 91 | 77 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Minnesota, Jan to Mar 2026 | 4.19 | 1.05 | 4.38 | 3.73 | 5.2% | 0.8% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Minnesota
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Minnesota, all employers | |||
| CNAs (nursing assistants) | $22.44 | $19.39 to $23.72 | 29,120 |
| LPNs and LVNs | $30.65 | $28.83 to $34.26 | 12,840 |
| Registered nurses | $48.80 | $42.76 to $55.17 | 70,110 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Minnesota | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 23.7 | 18.2 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.0 | 1.9 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.1 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 5.2 | 4.0 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.6 | 1.9 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 24.3 | 20.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.6 | 5.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.3 | 17.1 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 14.6 | 23.5 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 8.6 | 14.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.6 | 1.9 | 1.8 |
Owners and operators
Legal business name: HIGHLAND MANOR INC..
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Boyle, Mike | Managing control - governing body | Individual | 01/01/2023 | |
| Dietz, Barb | Managing control - governing body | Individual | 01/01/2021 | |
| Markgraf, Michelle | Managing control - governing body | Individual | 01/01/2022 | |
| Nelson, Judi | Managing control - governing body | Individual | 01/01/2022 | |
| Pieser, Ben | Managing control - governing body | Individual | 01/01/2024 | |
| Varland, Carolyn | Managing control - governing body | Individual | 01/01/2024 | |
| Vogel, Ann | Managing control - governing body | Individual | 01/01/2023 | |
| Schouvieller, Candas | Corporate director | Individual | 09/06/2006 | |
| Schouvieller, Candas | Corporate officer | Individual | 09/06/2006 | |
| Lovig, Brian | Operational/managerial control | Individual | 01/01/2022 | |
| Schouvieller, Candas | Operational/managerial control | Individual | 09/06/2006 | |
| Schouvieller, Candas | Trustee of the SNF | Individual | 09/06/2006 | |
| Lovig, Brian | Adp of the SNF | Individual | 01/01/2022 | |
| Schouvieller, Candas | Adp of the SNF | Individual | 09/06/2006 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 7 problems in this area, most recently on April 8, 2026: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- When is the care plan meeting, and can family attend it?Inspectors cited 1 problem in this area, most recently on April 12, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 1 problem in this area, most recently on December 13, 2023: "Provide and implement an infection prevention and control program."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on September 13, 2023: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
Other nursing homes nearby
- Divine Providence Community Home Sleepy Eye, 12.3 mi · 2 of 5 stars · 14 citations
- Sleepy Eye Rehabilitati Center Sleepy Eye, 12.4 mi · 4 of 5 stars · 17 citations
- Living Meadows at Luther - Madelia Madelia, 18.9 mi · 4 of 5 stars · 10 citations
- Bayside Manor LLC Gaylord, 21.1 mi · 2 of 5 stars · 34 citations
- Gil-Mor Manor Morgan, 22.8 mi · 2 of 5 stars · 29 citations
- Hillcrest Health Care, LLC Mankato, 24.2 mi · 1 of 5 stars · 47 citations
- Franklin Restorative Care Center Franklin, 24.5 mi · 1 of 5 stars · 45 citations
- Pathstone Living Mankato, 24.6 mi · 2 of 5 stars · 39 citations
Minnesota contacts for a concern about a nursing home
These are the official offices in Minnesota. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Minnesota Department of Health, Health Regulation Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- State inspection reports: MDH Nursing and Boarding Care Home Survey and Complaint Inspection Findings, where Minnesota publishes its own records on licensed homes.
Common questions
- What is Oak Hills Living Center's Medicare star rating?
- CMS rates Oak Hills Living Center 4 out of 5 stars overall, with 3 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Oak Hills Living Center get at its last inspection?
- 2 health deficiencies at the standard inspection on April 8, 2026. The Minnesota average is 7.1.
- Has Oak Hills Living Center been fined?
- Yes. CMS lists 1 fine totaling $14,433 in the last three years.
- Does Oak Hills Living Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Oak Hills Living Center?
- CMS lists 14 owners and managers. Legal business name: HIGHLAND MANOR INC..
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.