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Ohio Living Quaker Heights

514 West High Street, Waynesville, OH 45068 · Warren County · (513) 897-6050

66 certified beds, about 59 residents a day · Non profit - Corporation · Medicare and Medicaid since 1994

Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
1 of 5
Staffing
3 of 5
Quality measures
5 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 365974 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on November 8, 2023, inspectors cited 8 health deficiencies (the Ohio average is 10.5, the national average 9.2).

Of 24 health citations since November 2018, 1 was rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).

CMS lists 1 fine totaling $122,570 in the last three years; the largest was $122,570, and the latest is dated July 31, 2026.

Nurses and nurse aides worked 4.37 hours per resident per day, against 3.69 across Ohio and 3.86 nationally. Registered nurses accounted for 0.71 of those hours.

74.6% of nursing staff left within the year CMS measured (Ohio average 48.7%).

CMS links it to Ohio Living Communities, an affiliated group of 11 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 24 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
18D
2E
1F
Potential for minimal harm
0A
2B
0C
July 31, 2026Complaint inspection · 4 citations
  1. J
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
    F678 · Quality of Life and Care · Immediate jeopardy to resident health or safety, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 13, 2026
    Inspectors wroteBased on record review, staff interview, policy review, Emergency Medical Services (EMS) report, police report, online guidelines from American Heart Association (AHA) and review of staff witness statements, the facility failed to assess a resident for a pulse or vital signs and failed to immediately start Cardio-Pulmonary Resuscitation (CPR) for a resident who was a full code. This resulted in serious life-threatening harm and/or death on [DATE] when Resident #60 was found unresponsive. The facility staff did not check Resident #60 for a pulse and did not obtain vital signs. CPR was not started by facility staff. This affected one (Resident #60) of three residents reviewed for Full Code status and Change of Condition. The facility census was 58. On [DATE] at 12:47 P.M., the Administrator and Director of Nursing (DON) were notified that Immediate Jeopardy began on [DATE] at 12:22 A.M. [...]
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 13, 2026
    Inspectors wroteBased on staff interview and record review, the facility failed to ensure residents received showers per their preference. This affected one (#46) out of three residents reviewed for activities of daily living. The facility census was 58.
  3. D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    F689 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 13, 2026
    Inspectors wroteBased on record review and interview, the facility failed to implement appropriate fall interventions and the facility failed to ensure a resident's fall intervention was in place. This affected one (#31) resident out of three residents reviewed for falls. The facility census was 58.
  4. D
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) August 13, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a resident's medical record was accurate and free from falsified information. This affected one (#60) of the three residents reviewed for accuracy of records. The facility census was 58Findings include: Review of medical record for Resident #60 revealed an admission date of 06/30/26. Diagnoses included multiple fractures of ribs left side, fall on or from other stairs and steps, acute respiratory failure with hypoxia, acute respiratory failure with hypercapnia, type two diabetes mellitus with diabetic peripheral angiopathy, congestive heart failure (CHF), peripheral vascular disease (PVD), unilateral primary osteoarthritis left knee, and atherosclerotic heart disease of native coronary artery without angina pectoris. [...]
April 2, 2026Complaint inspection · 4 citations
  1. D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    F607 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2026
    Inspectors wroteBased on interview and record review, the facility failed to implement and follow it's abuse policy. This affected one (Resident #1), out of nine residents reviewed for abuse. The facility census was 58 at the time of survey.
  2. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2026
    Inspectors wroteBased on interview and record review, the facility failed to report allegations of abuse in a timely manner. This affected one (Resident #1) out of nine residents reviewed for abuse. The facility census was 58 at the time of survey.
  3. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2026
    Inspectors wroteBased on observation and interview, the facility failed to maintain call lights within reach of residents. This affected two (Residents #4 and #9). The facility census was 58 at the time of survey.
  4. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) April 17, 2026
    Inspectors wroteBased on observation and interview, the facility failed to ensure infection control policies and procedures were followed. This affected Residents #5 and #8. The facility census was 58 at the time of survey.
October 7, 2025Complaint inspection · 3 citations
  1. D
    Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    F580 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 25, 2025
    Inspectors wroteBased on medical record review, observation, staff interview, physician interview, review of pharmacy delivery sheets, review of Controlled Drug Receipt/Records, and review of the facility policy, the facility failed to notify the physician when residents were not administered medications as ordered by the physician. This affected one (#75) out of the three residents reviewed for notification. The facility census was 61.
  2. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 25, 2025
    Inspectors wroteBased on medical record review, the facility staff interview, and facility policy review the facility failed to provide resident with showers. This affected one (#75) out of the three residents reviewed for showers. The facility census was 61.
  3. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) November 25, 2025
    Inspectors wroteBased on medical record review, observation, staff interview, physician interview, review of pharmacy delivery sheets, review of Controlled Drug Receipt/Records, and review of the facility policy, the facility failed to ensure residents were free of significant medication errors. This affected one (#75) of the three residents reviewed for medications. The census was 57.
November 8, 2023Standard inspection · 8 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review, observation and interview, the facility failed to store foods in accordance with professional standards for food service safety. This had the potential to affect 56 residents who received food from the kitchen. The facility census was 56.
  2. E
    Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    F578 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review and interview, the facility failed to have clear documentation of advanced directives in the electronic medical record. This affected four (Residents #9, #10,#13 and #25) of five residents reviewed for advanced directives. The facility census was 56.
  3. E
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review and interview, the facility failed to initiate and update care plans for residents. This affected three (Residents #5, #354 and #48) of 21 residents whose care plans were reviewed The facility census was 56.
  4. D
    Assess the resident when there is a significant change in condition
    F637 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review and interview, the facility failed to complete a comprehensive assessment after a significant change in condition for one (Resident #354) of three residents sampled. The facility census was 56.
  5. D
    PASARR screening for Mental disorders or Intellectual Disabilities
    F645 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review, interview, and policy review, the facility failed to refer a resident with a serious mental disorder and dementia to the appropriate State-designated authority for a Preadmission and Resident Review (PASRR) Level II assessment/determination. This affected one (Resident #34) of one resident reviewed for PASRR. The facility census was 56.
  6. D
    Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    F805 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review, observation and interview, the facility failed to prepare food in a form designed to meet the resident's individual needs. This affected three (Residents #4, #5 and #354) of three residents sampled. The facility census was 56.
  7. B
    Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
    F623 · Resident Rights · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review and interview, the facility failed to ensure the Ombudsman was notified when residents were discharged to the hospital. This affected one (Resident #33) of two residents reviewed for discharges. The facility census was 56.
  8. B
    Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    F640 · Resident Assessment and Care Planning · No actual harm, potential for minimal harm, pattern · Corrected (the home has a date of correction) November 19, 2023
    Inspectors wroteBased on record review and staff interview, the facility failed to ensure all Minimum Data Set (MDS) assessments were transmitted within 14 days after being completed. This affected two (Residents #19 and #46) of two residents reviewed for MDS assessments. The facility census was 56.
January 23, 2020Standard inspection · 2 citations
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 18, 2020
    Inspectors wroteBased on record review, review of the facility's Self-Reported Incidents, review of the facility's policy and staff interview, the facility failed to report an injury of unknown origin to the State Survey Agency. This affected one (#58) of three residents reviewed for abuse.
  2. D
    Respond appropriately to all alleged violations.
    F610 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 18, 2020
    Inspectors wroteBased on record review, review of the facility's policy and staff interview the facility failed to investigate a resident's injuries of unknown origin which involved a fractured tibia and fibula. This affected one (#58) of three residents reviewed for abuse.
November 20, 2018Standard inspection · 3 citations
  1. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on medical record review, staff interview and policy review the facility failed to ensure care plans were initiated. This affected two Residents (#12 and #35) of 19 reviewed for care plans. The census was 62.
  2. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on medical record review and staff interview the facility failed to ensure ensure an explanation was documented as to why a resident did not attend their care conference. This affected one (#35) of 24 residents reviewed for care conferences. The census was 62.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 11, 2019
    Inspectors wroteBased on medical record review, observation, staff interview and policy review the facility failed to ensure a resident who was dependent on staff for personal hygiene received oral hygiene. This affected one Resident (#34) of 24 reviewed for activities of daily. The census was 62.

Fire safety inspections

22 fire safety citations on file: 13 on November 8, 2023, 5 on January 23, 2020, 4 on November 20, 2018.

Every fire safety citation22 citations
  1. F
    Use approved construction type or materials.
    K 161 · November 8, 2023 · Corrected (the home has a date of correction)
  2. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · November 8, 2023 · Corrected (the home has a date of correction)
  3. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 8, 2023 · Corrected (the home has a date of correction)
  4. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · November 8, 2023 · Corrected (the home has a date of correction)
  5. F
    Provide a written emergency evacuation plan.
    K 711 · November 8, 2023 · Corrected (the home has a date of correction)
  6. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · November 8, 2023 · Corrected (the home has a date of correction)
  7. E
    Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    K 223 · November 8, 2023 · Corrected (the home has a date of correction)
  8. E
    Provide properly protected cooking facilities.
    K 324 · November 8, 2023 · Corrected (the home has a date of correction)
  9. E
    Install a fire alarm system that can be heard throughout the facility.
    K 341 · November 8, 2023 · Corrected (the home has a date of correction)
  10. E
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · November 8, 2023 · Corrected (the home has a date of correction)
  11. E
    To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    K 761 · November 8, 2023 · Corrected (the home has a date of correction)
  12. E
    Ensure proper usage of power strips and extension cords.
    K 920 · November 8, 2023 · Corrected (the home has a date of correction)
  13. C
    Conduct risk assessment and an All-Hazards approach.
    E 6 · November 8, 2023 · deficient, provider has
  14. F
    Install emergency lighting that can last at least 1 1/2 hours.
    K 291 · January 23, 2020 · Corrected (the home has a date of correction)
  15. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · January 23, 2020 · Corrected (the home has a date of correction)
  16. F
    Install corridor and hallway doors that block smoke.
    K 363 · January 23, 2020 · Corrected (the home has a date of correction)
  17. F
    Ensure proper usage of power strips and extension cords.
    K 920 · January 23, 2020 · Corrected (the home has a date of correction)
  18. E
    Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    K 741 · January 23, 2020 · Corrected (the home has a date of correction)
  19. F
    Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    K 321 · November 20, 2018 · Corrected (the home has a date of correction)
  20. F
    Have an alternate power supply for its alarm system.
    K 344 · November 20, 2018 · Corrected (the home has a date of correction)
  21. F
    Provide a written emergency evacuation plan.
    K 711 · November 20, 2018 · Corrected (the home has a date of correction)
  22. E
    Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    K 222 · November 20, 2018 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
July 31, 2026Fine $122,570

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeOhioUnited States
All nursing staff (RN, LPN and aides)4.373.693.86
Registered nurses0.710.640.69
All nursing staff on weekends4.033.283.42
Nurse aides2.68
Licensed practical nurses0.98
Nursing staff turnover (share who left in a year)74.6%48.7%45.8%
Registered nurse turnover83.3%43.9%42.9%
Administrators who left0

CMS expects 3.75 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.51 on weekdays and 4.03 on weekends, 11% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 37.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.65 in April to June 2025 to 4.37 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.370.714.514.03 37.8%0 of 9059
Oct to Dec 20254.240.444.324.05 38.1%0 of 9262
Jul to Sep 20254.650.354.744.43 40.4%0 of 9259
Apr to Jun 20254.650.534.754.39 37.7%0 of 9160
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Ohio, Jan to Mar 20263.640.603.803.244.6%0.4% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeOhioUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
15.65.313.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.50.20.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.00.51.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
2.13.23.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.31.21.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
14.66.114.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
0.03.44.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
4.58.815.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.824.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
15.112.912.0

Owners and operators

Legal business name: OHIO LIVING QUAKER HEIGHTS. CMS links this home to Ohio Living Communities, a group of 11 nursing homes averaging 4.3 stars overall.

NameRoleTypeShareSince
Adam, SandraCorporate directorIndividual10/01/2019
Ingwersen, MelissaCorporate directorIndividual07/01/2022
Joyce, JamesCorporate directorIndividual07/01/2010
White, TerryCorporate directorIndividual10/01/2019
Belfance, LeslieCorporate officerIndividual01/01/2023
Gumina, LaurenceCorporate officerIndividual10/01/2019
Stillman, RobertCorporate officerIndividual04/15/2013
Burnett, DrewOperational/managerial controlIndividual05/02/2022
Papanek, HollyOperational/managerial controlIndividual05/01/2019
Intelycare IncAdp of the SNFOrganization09/14/2019
Burnett, DrewAdp of the SNFIndividual05/02/2022
Papanek, HollyAdp of the SNFIndividual05/01/2019

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. When is the care plan meeting, and can family attend it?Inspectors cited 7 problems in this area, most recently on July 31, 2026: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
  2. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on July 31, 2026: "Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives."
  3. How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 4 problems in this area, most recently on April 2, 2026: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
  4. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on October 7, 2025: "Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident."

Other nursing homes nearby

Ohio contacts for a concern about a nursing home

These are the official offices in Ohio. NursingHomeClear cannot take or act on complaints.

Common questions

What is Ohio Living Quaker Heights's Medicare star rating?
CMS rates Ohio Living Quaker Heights 2 out of 5 stars overall, with 1 for health inspections, 3 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Ohio Living Quaker Heights get at its last inspection?
8 health deficiencies at the standard inspection on November 8, 2023. The Ohio average is 10.5.
Has Ohio Living Quaker Heights been fined?
Yes. CMS lists 1 fine totaling $122,570 in the last three years.
Does Ohio Living Quaker Heights accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Ohio Living Quaker Heights?
CMS lists 12 owners and managers, and links the home to Ohio Living Communities. Legal business name: OHIO LIVING QUAKER HEIGHTS.

Sources

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