Home / New Hampshire / Peterborough
Pheasant Wood Center
50 Pheasant Road, Peterborough, NH 03458 · Hillsborough County · (603) 924-7267
99 certified beds, about 81 residents a day · For profit - Corporation · Medicare and Medicaid since 1996
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305059 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 13, 2025, inspectors cited 7 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 21 health citations since April 2023 was rated as actual harm or immediate jeopardy.
CMS lists 1 fine totaling $16,350 in the last three years; the largest was $16,350, and the latest is dated July 16, 2026.
Nurses and nurse aides worked 3.25 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.59 of those hours.
35.8% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.
June 13, 2025Standard inspection · 7 citations
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview and record review it was determined that the facility failed to follow its grievance policy for grievances for 2 out of 5 residents reviewed for grievances (Resident Identifiers are #67 and #80).
- D Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to ensure as needed (PRN) orders for psychotropic drugs were limited to 14 days for 1 of 1 residents reviewed for medication side effects in a final sample of 18 residents. (Resident identifier is #8.)
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure the physician was notified of a weight change for 2 of 2 residents reviewed for notification of changes in a final sample of 18 residents. (Resident identifiers are #85 and #143.)
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to provide sufficient nursing staff, as determined by their facility assessment, to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of the residents on the 2nd floor with a census of 47 residents. (Resident identifiers are #8, #33,#67, and #80
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review, interview, and policy review, it was determined that the facility failed to establish and maintain a system of records of receipt and disposition of controlled drugs in sufficient detail to enable an accurate reconciliation for 1 of 5 residents reviewed for choices in a final sample of 18 residents. (Resident identifier is #8.)
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on interview, observation and record review it was determined that the facility failed to follow currently accepted professional principles for labeling and/or storing drugs and biologicals in 2 of 3 medications carts observed. (Resident identifiers are #16 and #41.)
- B Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to provide the resident and/or resident representative a Notice of Medicare Non-Coverage (NOMNC) and/or the Skilled Nursing Facility Advance Beneficiary Notice (SNF ABN) for 3 of 3 residents reviewed for beneficiary notices. (Resident identifiers are #69, #145 and #146.)
June 27, 2024Standard inspection, Complaint inspection · 5 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review, it was determined that the facility failed to ensure that dishes were sanitized according to manufacturer's instruction for food services safety in the main kitchen.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview, record review, and policy review, it was determined that the facility failed to act upon the Medication Regimen Review (MRR) recommendations for 1 of 5 residents reviewed for unnecessary medications in a final sample size of 23 residents (Resident Identifier #59).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and facility policy review, it was determined that the facility failed to have a secondary lock secured for a controlled medication in 1 of 2 medication rooms (Resident Identifier #76).
- D Keep all essential equipment working safely.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to maintain wheelchairs and tubefeeding pumps according to manufacturer's instructions for 3 of 5 residents reviewed for physical environment in a final sample of 23 residents (Resident Identifiers are #2, #3, and #65).
- B Ensure each resident receives an accurate assessment.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the resident's Minimum Data Set (MDS) accurately reflected the resident's status for 3 of 23 residents reviewed for MDS in a final sample of 23 residents (Resident Identifiers are #22, #29 and #56).
November 7, 2023Complaint inspection · 2 citations
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to fully thoroughly investigate neglect after a resident fall in 1 of 4 residents reviewed for falls (Resident Identifier is #1).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review it was determined that the facility failed to thoroughly assess a resident for injury (diagnosed with a fractured right hip) after a fall prior to mechanically transferring the resident back to bed in 1 of 4 residents reviewed for falls (Resident Identifier is #1).
April 14, 2023Standard inspection · 7 citations
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that the resident's environment remains as free of accident hazards as possible for 1 of 3 residents reviewed for accidents in a final sample of 23 residents. (Resident identifier is #68).
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on interview, resident council interviews, and record review, it was determined that the facility failed to provide sufficient staff to meet the resident's needs on the Skilled Nursing Unit (Resident identifiers are #2, #24, #40, and #182).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, review of manufacturer's instructions, and review of the facility's policy and procedure it was determined that the facility failed to label an opened insulin vial and opened insulin pen with an expiration date on 1 of 2 medication carts observed (3-North Medication Cart) (Resident identifier is #29).
- D Keep all essential equipment working safely.
Inspectors wroteBased on interview, observation, and record review, it was determined that the facility failed to follow manufacturer's instructions for cleaning the Hydrocollator in physical therapy and maintaining equipment for multi patient use. (Resident identifier is #27.)
- B Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on interview and policy review, it was determined the facility failed to ensure residents received their mail promptly.
- B Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure a homelike environment in 2 of 2 resident units (Resident Identifiers are #2, #11, and #19).
- B PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that residents with a mental disorder received a Level I Pre-admission Screening and Resident Review (PASRR) for 2 of 3 residents reviewed for PASRR in a final survey sample of 23 residents (Resident identifiers are #45 and #74).
Fire safety inspections
6 fire safety citations on file: 3 on June 13, 2025, 2 on June 27, 2024, 1 on April 14, 2023.
Every fire safety citation6 citations
- F Inspect, test, and maintain automatic sprinkler systems.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- C Install emergency lighting that can last at least 1 1/2 hours.
- B Properly select, install, inspect, or maintain portable fire extinguishes.
- C Ensure proper usage of power strips and extension cords.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| July 16, 2026 | Fine | $16,350 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.25 | 3.90 | 3.86 |
| Registered nurses | 0.59 | 0.78 | 0.69 |
| All nursing staff on weekends | 2.93 | 3.47 | 3.42 |
| Nurse aides | 1.79 | ||
| Licensed practical nurses | 0.88 | ||
| Nursing staff turnover (share who left in a year) | 35.8% | 44.1% | 45.8% |
| Registered nurse turnover | 23.1% | 40.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.17 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.38 on weekdays and 2.93 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 12.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.13 in April to June 2025 to 3.25 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.25 | 0.59 | 3.38 | 2.93 | 12.1% | 0 of 90 | 81 |
| Oct to Dec 2025 | 3.27 | 0.51 | 3.40 | 2.95 | 12.5% | 0 of 92 | 79 |
| Jul to Sep 2025 | 3.29 | 0.45 | 3.45 | 2.89 | 15.6% | 0 of 92 | 80 |
| Apr to Jun 2025 | 3.13 | 0.45 | 3.27 | 2.77 | 6.1% | 0 of 91 | 87 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 38.1 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.5 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 14.8 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 24.6 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.9 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.1 | 1.9 | 1.8 |
Owners and operators
Legal business name: 50 PHEASANT ROAD OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Harborside New Hampshire Limited Partnership | 5% or greater direct ownership interest | Organization | 100% | 05/01/2019 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Harborside Healthcare LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Harborside Toledo Business LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Sunbridge Healthcare LLC | 5% or greater indirect ownership interest | Organization | 05/01/2019 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 05/01/2019 | |
| Berg, Michael | Corporate officer | Individual | 05/01/2019 | |
| Bridgeford, Laura | Corporate officer | Individual | 06/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 06/01/2024 | |
| Bilal, Haris | Operational/managerial control | Individual | 03/01/2024 | |
| Labrie, Nicholas | Operational/managerial control | Individual | 08/05/2019 | |
| Morris, Diane | Operational/managerial control | Individual | 12/23/2023 | |
| Bilal, Haris | Adp of the SNF | Individual | 03/12/2025 | |
| Labrie, Nicholas | Adp of the SNF | Individual | 03/12/2025 | |
| Morris, Diane | Adp of the SNF | Individual | 12/27/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on June 13, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on June 13, 2025: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 13, 2025: "Ensure services provided by the nursing facility meet professional standards of quality."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 2 problems in this area, most recently on June 13, 2025: "Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.93 hours per resident per day, below the New Hampshire average of 3.47.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Jaffrey Rehabilitation and Nursing Center Jaffrey, 8 mi · 1 of 5 stars · 21 citations
- Crestwood Center Milford, 14.6 mi · 4 of 5 stars · 13 citations
- The Elms Center Milford, 14.9 mi · 2 of 5 stars · 19 citations
- Hillsboro House Nursing Home Hillsboro, 15.6 mi · 3 of 5 stars · 16 citations
- Alpine Healthcare Center Keene, 17.3 mi · 1 of 5 stars · 21 citations
- Langdon Place of Keene Keene, 17.8 mi · 5 of 5 stars · 6 citations
- Keene Center, Genesis Healthcare Keene, 18.5 mi · 3 of 5 stars · 10 citations
- Covenant Living of Keene Keene, 20.6 mi · 4 of 5 stars · 6 citations
Common questions
- What is Pheasant Wood Center's Medicare star rating?
- CMS rates Pheasant Wood Center 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Pheasant Wood Center get at its last inspection?
- 7 health deficiencies at the standard inspection on June 13, 2025. The New Hampshire average is 4.
- Has Pheasant Wood Center been fined?
- Yes. CMS lists 1 fine totaling $16,350 in the last three years.
- Does Pheasant Wood Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Pheasant Wood Center?
- CMS lists 21 owners and managers, and links the home to Genesis Healthcare. Legal business name: 50 PHEASANT ROAD OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.