Portagepointe
500 Campus Drive, Hancock, MI 49930 · Houghton County · (906) 483-1000
60 certified beds, about 58 residents a day · For profit - Corporation · Medicare and Medicaid since 2006
CMS abuse icon: cited for abuse in a recent inspection Inside a hospital Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
4 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 235624 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 29, 2025, inspectors cited 4 health deficiencies (the Michigan average is 9.9, the national average 9.2).
Of 11 health citations since May 2023, 1 was rated as actual harm or immediate jeopardy to residents.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 5.45 hours per resident per day, against 3.99 across Michigan and 3.86 nationally. Registered nurses accounted for 1.14 of those hours.
CMS links it to Lifepoint Health, an affiliated group of 8 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
205/23
405/24
405/25
107/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 11 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
2D
0E
8F
Potential for minimal harm
0A
0B
0C
July 23, 2026Complaint inspection · 1 citation
- G Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteThis deficiency pertains to Intake #2673210Based on interview and record review, the facility failed to protect the rights of five Residents (#2, #3, #4, #30, & #62) of five residents reviewed for abuse to be free from abuse by a staff member. This deficient practice resulted in feelings of fear, intimidation, frustration, and/or pain for Resident #3, Resident ^#4, and Resident #30.
May 29, 2025Standard inspection · 4 citations
- F Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Inspectors wroteBased on interview and record review, the facility failed to ensure the dietary department was provided with sufficient and properly trained staff to carry out the functions and duties of the nutritional services department. This deficient practice has the potential to result in inadequate nutrition for all 56 residents.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety as evidenced by: A. Failure to properly label and date food products. B. Failure to ensure expired foods were discarded on or before the identified expiration date. C. Failure to ensure high temperature dish machines were routinely tested for proper sanitizing of food contact surfaces. These deficient practices had the potential to result in food borne illness among any or all the 56 residents in the facility.
- F Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Inspectors wroteBased on observation, interview and record review, the facility failed to implement its policy and procedure related to monitoring food brought in by visitors for residents and stored in refrigerators. This failure allowed unmarked and out dated food to be present in the refrigerator units potentially contributing to illness of any or all 56 residents using the units to store food.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on interview and record review, the facility failed to ensure physician orders were in place for a resident with a foley catheter (a tube inserted through the urethra to drain urine out of the body from the bladder) for one Resident (#26) of two residents reviewed for catheter care resulting in the potential for unnecessary catheter usage and increased potential for urinary tract infection.
May 8, 2024Standard inspection · 4 citations
- F Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review the facility failed to ensure timely physician response to Medication Regimen Review (MRR) pharmacy recommendations for two Residents (R19 and R52) of five residents reviewed for MRR. This deficient practice has the potential to result in medication irregularities, excessive dosage, side effects, and adverse reactions.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to 1. Identify and implement corrective action in response to the mechanical dish machine's failure to demonstrate proper sanitizing, 2. Ensure proper air gaps were installed to avoid waste water backflow, 3. Ensure outdated time/temperature controlled food was was not accessible for use, 4. Ensure food trays being prepared for meal service did not become contaminated, 5. Demonstrate proper testing of sanitizing solution for meal preparation conutertops, and 6. Ensure dirty dishes and untensils following meal service were properly stowed in accordance with professional standards for food service safety potentially resulting in food borne illness among any and all 59 residents.
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide an environment which was safe, functional and sanitary for residents, staff and visitors, as evidenced by the failure to provide adequate kitchen facilities for the storage, preparation and delivery of food for all 59 residents. This deficient practice resulted in kitchen space which was not equipped with food service equipment and space to meet minimum standards to provide for the dietary needs of the residents and had the potential to result in negative environmental impacts to residents, employees and visitors due to lack of appropriate ventilation, space and storage needs.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure timely monitoring of blood glucose and administration of glucagon (emergency blood glucose elevating medication) for one Resident (R59) of five residents who were prescribed insulin and/or other blood glucose lowering medications. This deficient practice resulted in a delay in treatment for severe hypoglycemia (low blood sugar), and the potential for adverse neurological and physical outcomes for R59.
May 18, 2023Standard inspection · 2 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety as evidenced by: 1. Failing to properly store food at proper temperature while waiting to be served. 2. Failing to properly store clean dishes, cooking equipment and utensils. 3. Failing to ensure one dish machine was operating according to manufacturer's standards. 4. Failing to dispense hand towels in a sanitary manner to prevent cross contamination. 5. Failing to maintain cooking equipment in a clean condition. 6. Failing to maintain drawer storage areas for utensils in a clean condition. 7. Failing to properly post signage at all handwash sinks in the kitchens and dining rooms. 8. Failing to provide appropriate shielded lighting fixtures over food preparation and service areas. 9. [...]
- F Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview and record review, the facility failed to provide an environment which was safe, functional and sanitary for residents, staff and visitors, as evidenced by the failure to provide adequate kitchen facilities for the storage, preparation and delivery of food for all 59 residents. This deficient practice has resulted in kitchen space which is not equipped with minimum standard food service equipment and space to provide for the dietary needs of the residents and has the potential to result in negative environmental impacts to residents, employees and visitors due to the lack of appropriate ventilation, space and storage needs.
Fire safety inspections
13 fire safety citations on file: 4 on May 29, 2025, 5 on May 8, 2024, 4 on May 18, 2023.
Every fire safety citation13 citations
- F Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- F Install an approved automatic sprinkler system.
- E Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- D Ensure proper usage of power strips and extension cords.
- F Address subsistence needs for staff and patients.
- F Implement emergency and standby power systems.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Ensure proper usage of power strips and extension cords.
- D Have restrictions on the use of highly flammable decorations.
- F Address subsistence needs for staff and patients.
- F Provide properly protected cooking facilities.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Ensure proper usage of power strips and extension cords.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Michigan | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 5.45 | 3.99 | 3.86 |
| Registered nurses | 1.14 | 0.78 | 0.69 |
| All nursing staff on weekends | 4.94 | 3.50 | 3.42 |
| Nurse aides | 4.25 | ||
| Licensed practical nurses | 0.06 | ||
| Nursing staff turnover (share who left in a year) | not reported | 44.1% | 45.8% |
| Registered nurse turnover | not reported | 39.2% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.39 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.65 on weekdays and 4.94 on weekends, 13% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.87 in April to June 2025 to 5.45 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 5.45 | 1.14 | 5.65 | 4.94 | 0.0% | 0 of 90 | 58 |
| Oct to Dec 2025 | 0.64 | 0.17 | 0.73 | 0.43 | 0.0% | 32 of 92 | 58 |
| Jul to Sep 2025 | 5.05 | 1.06 | 5.18 | 4.73 | 0.0% | 0 of 92 | 58 |
| Apr to Jun 2025 | 4.87 | 1.11 | 4.99 | 4.57 | 0.0% | 0 of 91 | 57 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Michigan, Jan to Mar 2026 | 3.95 | 0.70 | 4.14 | 3.45 | 3.3% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Michigan | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 26.7 | 10.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 9.1 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 6.9 | 3.0 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 25.8 | 12.0 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 5.0 | 5.1 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.6 | 14.8 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.8 | 1.6 | 1.8 |
Owners and operators
Legal business name: PORTAGE HOSPITAL LLC. CMS links this home to Lifepoint Health, a group of 8 nursing homes averaging 4 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Portage Holding Company LLC | 5% or greater direct ownership interest | Organization | 100% | 04/17/2013 |
| Historic Lifepoint Hospitals, LLC | 5% or greater indirect ownership interest | Organization | 04/17/2013 | |
| Legacy Lifepoint Health LLC | 5% or greater indirect ownership interest | Organization | 04/17/2013 | |
| Lifepoint Holdings 2 LLC | 5% or greater indirect ownership interest | Organization | 04/17/2013 | |
| Lifepoint Hospitals Holdings LLC | 5% or greater indirect ownership interest | Organization | 04/17/2013 | |
| Portage Health Foundation | 5% or greater indirect ownership interest | Organization | 12/01/2013 | |
| Pekarske, Emily | Contracted managing employee | Individual | 01/05/2021 | |
| Heinonen, Ryan | W-2 managing employee | Individual | 01/10/2022 | |
| Grooms, John | Corporate officer | Individual | 11/01/2016 | |
| Lawrence, Charlotte | Corporate officer | Individual | 02/10/2022 | |
| Monte, Christopher | Corporate officer | Individual | 04/17/2013 | |
| Polite, Elmer | Corporate officer | Individual | 12/14/2020 | |
| Poppell, Marcus | Corporate officer | Individual | 11/16/2018 | |
| Rials, Loren | Corporate officer | Individual | 11/09/2023 | |
| Hsc Manager LLC | Operational/managerial control | Organization | 12/01/2013 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 5 problems in this area, most recently on May 29, 2025: "Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on May 29, 2025: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
- Can we see a resident room, a shower room and the dining room on this visit?Inspectors cited 2 problems in this area, most recently on May 8, 2024: "Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 1 problem in this area, most recently on July 23, 2026: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Mission Point Nursing & Physical Rehabilitation Ce Hancock, 0.4 mi · 1 of 5 stars · 52 citations
- Canal View - Houghton County Hancock, 1.1 mi · 4 of 5 stars · 22 citations
- Greentree of Hubbell Rehabilitation and Health Hubbell, 7.9 mi · 1 of 5 stars · 66 citations
Michigan contacts for a concern about a nursing home
These are the official offices in Michigan. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Michigan Department of Licensing and Regulatory Affairs, Bureau of Survey and Certification, Long Term Care Division, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Michigan Long Term Care Ombudsman Program, 1-866-485-9393. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: LARA State Licensing Search, where Michigan publishes its own records on licensed homes.
Common questions
- What is Portagepointe's Medicare star rating?
- CMS rates Portagepointe 2 out of 5 stars overall, with 2 for health inspections, 4 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Portagepointe get at its last inspection?
- 4 health deficiencies at the standard inspection on May 29, 2025. The Michigan average is 9.9.
- Has Portagepointe been fined?
- CMS lists no fines in the last three years.
- Does Portagepointe accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Portagepointe?
- CMS lists 15 owners and managers, and links the home to Lifepoint Health. Legal business name: PORTAGE HOSPITAL LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.