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Puget Sound Care

4001 Capitol Mall Dr Southwest, Olympia, WA 98502 · Thurston County · (360) 754-9792

108 certified beds, about 95 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985

Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
4 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 505299 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on January 23, 2026, inspectors cited 8 health deficiencies (the Washington average is 15.8, the national average 9.2).

Of 21 health citations since October 2023, 1 was rated as actual harm or immediate jeopardy to residents.

CMS lists 1 fine totaling $8,018 in the last three years; the largest was $8,018, and the latest is dated March 28, 2024.

Nurses and nurse aides worked 4.02 hours per resident per day, against 4.36 across Washington and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.

56.0% of nursing staff left within the year CMS measured (Washington average 45.1%).

CMS links it to Caldera Care, an affiliated group of 6 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
15D
3E
2F
Potential for minimal harm
0A
0B
0C
May 8, 2026Complaint inspection · 1 citation
  1. D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    F609 · Freedom from Abuse, Neglect, and Exploitation · No actual harm, potential for more than minimal harm, isolated · found on a complaint visit · Corrected (the home has a date of correction) June 10, 2026
    Inspectors wroteBased on interviews and record reviews, the facility failed to report an allegation of neglect for 1 of 4 sampled residents (Resident 1) reviewed for neglect. This failure placed residents at risk for ongoing neglect and a diminished quality of life.
January 23, 2026Standard inspection · 8 citations
  1. E
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure bowel interventions were initiated for 3 of 7 sampled residents (Resident 8, 4 & 25) reviewed for constipation, failed to follow physician's orders for insulin administration and dressing change for a peripherally inserted central catheter (PICC, a flexible tube inserted in the vein, and near the heart for long-term antibiotics administration) for 1 of 1 residents (Resident 25) and failed to obtain weekly weights for 1 of 5 residents (Resident 36) reviewed for quality of care. These failures placed residents at risk for discomfort, health complications and a diminished quality of life.
  2. D
    Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
    F569 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on interview and record review, the facility failed to convey the trust account for 1 of 4 residents (Resident 107) reviewed for trust funds. This failure placed the residents and/or their representatives at risk for loss of funds.
  3. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to develop a comprehensive care plan for 2 of 3 sampled residents (Resident 36 & 78) reviewed for bed rails. This failure placed residents at risk for injury and a diminished quality of life.
  4. D
    Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    F657 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on interview and record review, the facility failed to ensure resident care plans were revised to accurately reflect care needs for 1 of 3 sampled residents (Resident 11) reviewed for activities of daily living (ADL). This failure placed residents at risk for unmet care needs and a diminished quality of life.
  5. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on observation, interview and record review, the facility failed to provide oxygen humidification (providing warm and moistened oxygen with water vapor preventing dryness, sore throats, and thickened mucus caused by long-term use of dry oxygen) for 1 of 2 residents (Resident 78) reviewed for respiratory care. This failure placed residents at risk of respiratory complications and a diminished quality of life.
  6. D
    Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    F700 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to obtain a bed rail physician's order, use of bed rail consent, and evaluation for 2 of 3 sampled residents (Resident 36 & 78) reviewed for accidents. This failure placed residents at risk of injury and a diminished quality of life.
  7. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on observation interview and record review the facility failed to secure medications in 1 of 1 residents' room (Resident 41) reviewed for medication access and storage. This failure placed residents, staff and visitors at risk for accessing unauthorized medication, injury and a diminished quality of life.
  8. D
    Provide and implement an infection prevention and control program.
    F880 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) February 25, 2026
    Inspectors wroteBased on observation, interview, and record review, the facility failed to implement appropriate infection prevention and control practices when a resident ingested a medication that fell on the floor for 1 of 2 staff observed (Staff G) for medication administration; and failed to ensure staff properly donned (putting on) personal protective equipment (PPE) for 1 of 5 sampled resident rooms (Room B33) reviewed for infection prevention and control. This failure placed residents at risk for the spread of infection transmission in the facility and a diminished quality of life. Findings Included. In an observation and interview on 01/22/2026 at 9:46 AM, Staff G, Registered Nurse (RN), was observed standing at the A wing nurse's station beside the medication cart. A resident was sitting in her wheelchair next to the nurse's station counter. [...]
July 1, 2025Complaint inspection · 1 citation
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · found on a complaint visit · Corrected (the home has a date of correction) August 1, 2025
    Inspectors wroteBased on observations, interviews and record review, the facility failed to ensure food was stored, prepared, and served in a sanitary manner for 1 of 1 kitchen reviewed for kitchen practices. This failure placed residents at risk of foodborne illness, and the potential for experiencing a diminished quality of life.
November 7, 2024Standard inspection · 4 citations
  1. F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, widespread · Corrected (the home has a date of correction) December 16, 2024
    Inspectors wroteBased on observation and interview, the facility failed to ensure proper disinfecting of the food thermometer when taking food temperatures in 1 of 1 kitchens reviewed for sanitation and storage. This failure placed residents at risk of cross-contamination and food borne illness.
  2. D
    Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    F656 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure respiratory care was addressed on the comprehensive care plan for 1 of 1 sampled resident (244) reviewed for comprehensive care plans. This failure placed residents at risk for unmet care needs and a diminished quality of life.
  3. D
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2024
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure assistance with shaving was provided for 1 of 4 sampled residents (224) reviewed for activities of daily living (ADLs). This failure placed residents at risk for unmet care needs, decreased self-esteem, and a diminished quality of life.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) December 16, 2024
    Inspectors wroteBased on interviews and record reviews, the facility failed to ensure bowel interventions were initiated for 3 of 7 sampled residents (14, 58 & 37) reviewed for quality of care. This failure placed residents at risk for discomfort, health complications and a diminished quality of life.
March 28, 2024Complaint inspection · 1 citation
  1. G
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · Actual harm, isolated · found on a complaint visit · Past noncompliance: already fixed when inspectors found it
    Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free from significant medication errors when medication orders were incorrectly transcribed, not reconciled and incorrectly administered for 1 of 3 sampled residents (Resident 1) reviewed for significant medication error. This caused harm to Resident 1 when the resident was administered potent medications not prescribed and had a serious change of condition requiring hospitalization. This failure placed residents at risk of adverse reactions to medications, change in health conditions and a diminished quality of life.
October 13, 2023Standard inspection · 6 citations
  1. E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents were treated with respect and dignity, and provided a dignified and timely meal service for 2 of 2 meals observed in 1 of 3 dining halls (Hall B) reviewed for resident rights. This failure placed the residents at risk for feelings of institutionalization, unmet care needs and a diminished quality of life.
  2. E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    F812 · Nutrition and Dietary · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on observation and interview, the facility failed to ensure staff completed hand hygiene during meal service on 1 of 2 halls (Hall B) reviewed for serving meals in a sanitary manner. This failure placed residents at risk of contracting an infectious disease and a decreased quality of life.
  3. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents received reasonable accommodations with meals for 1 of 7 sampled residents (41) reviewed for reasonable accommodation and preferences. This failure placed residents at risk of unmet care needs and a diminished quality of life.
  4. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on observations, interview and record review, the facility failed to ensure residents were provided necessary care and services to maintain or improve range of motion and failed to implement diet-related recommendations for 2 of 6 sampled residents (17 & 66) reviewed for quality of care related to rehabilitation services and nutrition. These failures placed residents at risk for discomfort, health complications and a diminished quality of life.
  5. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on interview and record review, the facility failed to ensure residents were free from unnecessary psychotropic (affecting the mind) medications by failing to monitor for therapeutic medication levels via regular blood testing for 1 of 5 sampled residents (Resident 59) reviewed for unnecessary psychotropic medications. This failure placed residents at risk for medical complications, receiving unnecessary psychotropic medications and a diminished quality of life.
  6. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) November 10, 2023
    Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure drugs and biologicals were labeled and stored in accordance with professional standards in 1 of 2 sampled medication carts (B hall medication cart) reviewed for medication storage. This failure placed residents at risk of misappropriation of medication, receiving wrong medications, and a diminished quality of life.

Fire safety inspections

10 fire safety citations on file: 4 on January 23, 2026, 4 on November 7, 2024, 2 on October 13, 2023.

Every fire safety citation10 citations
  1. E
    Install smoke barrier doors that can resist smoke for at least 20 minutes.
    K 374 · January 23, 2026 · Corrected (the home has a date of correction)
  2. D
    Provide properly protected cooking facilities.
    K 324 · January 23, 2026 · Corrected (the home has a date of correction)
  3. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · January 23, 2026 · Corrected (the home has a date of correction)
  4. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · January 23, 2026 · Corrected (the home has a date of correction)
  5. F
    Have approved installation, maintenance and testing program for fire alarm systems.
    K 345 · November 7, 2024 · Corrected (the home has a date of correction)
  6. F
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · November 7, 2024 · Corrected (the home has a date of correction)
  7. F
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · November 7, 2024 · Corrected (the home has a date of correction)
  8. F
    Ensure that testing and maintenance of electrical equipment is performed.
    K 921 · November 7, 2024 · Corrected (the home has a date of correction)
  9. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · October 13, 2023 · Corrected (the home has a date of correction)
  10. D
    Ensure proper usage of power strips and extension cords.
    K 920 · October 13, 2023 · Corrected (the home has a date of correction)

Fines and payment denials

DatePenaltyAmount or length
March 28, 2024Fine $8,018

A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeWashingtonUnited States
All nursing staff (RN, LPN and aides)4.024.363.86
Registered nurses0.550.940.69
All nursing staff on weekends3.383.803.42
Nurse aides2.62
Licensed practical nurses0.86
Nursing staff turnover (share who left in a year)56.0%45.1%45.8%
Registered nurse turnover36.4%45.4%42.9%
Administrators who left2

CMS expects 3.56 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.28 on weekdays and 3.38 on weekends, 21% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.11 in April to June 2025 to 4.02 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20264.020.554.283.38 0.0%0 of 9095
Oct to Dec 20253.980.564.183.46 0.0%0 of 9293
Jul to Sep 20254.270.544.583.45 0.0%0 of 9295
Apr to Jun 20254.110.564.433.31 0.0%0 of 9195
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
Washington, Jan to Mar 20264.210.904.443.663.7%0.1% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeWashingtonUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
10.714.213.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.31.00.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
4.31.61.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
3.52.63.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
0.91.31.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
7.617.214.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
9.44.34.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
12.015.115.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
17.919.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.313.412.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.11.31.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.71.51.8

Owners and operators

Legal business name: PUGET SOUND HEALTHCARE-OLYMPIA, LLC. CMS links this home to Caldera Care, a group of 6 nursing homes averaging 3 stars overall.

NameRoleTypeShareSince
Pnw Healthcare Holdings, LLC5% or greater direct ownership interestOrganization100%06/30/2017
Cornerstone 18 Operations Ajh LLC5% or greater indirect ownership interestOrganization05/07/2021
Cornerstone 18 Operations LLC5% or greater indirect ownership interestOrganization05/07/2021
Handler, Asher5% or greater indirect ownership interestIndividual05/07/2021
Wolmark, Chaim5% or greater indirect ownership interestIndividual05/07/2021
Oscherowitz, RaphaelManaging control - governing bodyIndividual05/07/2021
Wolmark, ChaimManaging control - governing bodyIndividual05/07/2021
Oscherowitz, RaphaelCorporate officerIndividual05/07/2021
Wolmark, ChaimCorporate officerIndividual05/07/2021
Chheda, NeelOperational/managerial controlIndividual05/07/2021
Oscherowitz, RaphaelOperational/managerial controlIndividual05/07/2021
Shepard, AddisonOperational/managerial controlIndividual05/07/2021
Wolmark, ChaimOperational/managerial controlIndividual05/07/2021
4001 Capital Mall LLCAdp of the SNFOrganization05/07/2021
Cornerstone 18 LLCAdp of the SNFOrganization05/07/2021
Kh Cc Holdings LLCAdp of the SNFOrganization05/07/2021
Stone 18 Ajh LLCAdp of the SNFOrganization05/07/2021
Stone 18 Holdings LLCAdp of the SNFOrganization05/07/2021
Stone Wa 18 LLCAdp of the SNFOrganization05/07/2021
Chheda, NeelAdp of the SNFIndividual05/07/2021
Handler, AsherAdp of the SNFIndividual05/07/2021
Oscherowitz, RaphaelAdp of the SNFIndividual05/07/2021
Shepard, AddisonAdp of the SNFIndividual05/07/2021
Wolmark, ChaimAdp of the SNFIndividual05/07/2021

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on January 23, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on January 23, 2026: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
  3. How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on January 23, 2026: "Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on January 23, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.38 hours per resident per day, below the Washington average of 3.80.
  6. How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.

Other nursing homes nearby

Washington contacts for a concern about a nursing home

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Common questions

What is Puget Sound Care's Medicare star rating?
CMS rates Puget Sound Care 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Puget Sound Care get at its last inspection?
8 health deficiencies at the standard inspection on January 23, 2026. The Washington average is 15.8.
Has Puget Sound Care been fined?
Yes. CMS lists 1 fine totaling $8,018 in the last three years.
Does Puget Sound Care accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Puget Sound Care?
CMS lists 24 owners and managers, and links the home to Caldera Care. Legal business name: PUGET SOUND HEALTHCARE-OLYMPIA, LLC.

Sources

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