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Richmond Pines Healthcare and Rehabilitation Cente

Highway 177 S, Hamlet, NC 28345 · Richmond County · (910) 582-0021

105 certified beds, about 84 residents a day · For profit - Corporation · Medicare and Medicaid since 1989

Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
3 of 5
Quality measures
2 of 5

CMS Care Compare ratings, data as of September 1, 2026 · CCN 345293 · See it on Medicare.gov · Compare with other homes

The record in brief

At its most recent standard inspection, on December 18, 2025, inspectors cited 5 health deficiencies (the North Carolina average is 4.7, the national average 9.2).

None of its 21 health citations since May 2022 was rated as actual harm or immediate jeopardy.

CMS lists no fines against this home in the last three years.

Nurses and nurse aides worked 3.40 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.56 of those hours.

41.6% of nursing staff left within the year CMS measured (North Carolina average 49.0%).

CMS links it to Principle Long Term Care, an affiliated group of 40 nursing homes.

Health inspections

Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.

Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.

Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit

Where its citations fall on CMS's grid

CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 21 health citations on file.

Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
12D
8E
0F
Potential for minimal harm
0A
0B
1C
December 18, 2025Standard inspection · 5 citations
  1. E
    Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    F755 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 16, 2026
    Inspectors wroteBased on record review, and staff, Pharmacist, and Physician interviews, the pharmacy failed to provide the correct dose of Depakote (an anticonvulsant medication used to treat epilepsy) for a resident. This was for 1 of 6 residents reviewed for medications (Resident #53).
  2. E
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 16, 2026
    Inspectors wroteBased on observations, record review, and staff, Pharmacist, and Physician interviews, the facility failed to administer the correct dose of Depakote (an anticonvulsant medication used to treat epilepsy). This was for 1 of 6 residents reviewed for medications.
  3. E
    Provide bedrooms that don't allow residents to see each other when privacy is needed.
    F914 · Environmental · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) January 16, 2026
    Inspectors wroteBased on record review, observations, resident, and staff interviews, the facility failed to provide a privacy curtain for 1 of 3 residents reviewed for privacy (Resident #86).
  4. D
    Develop and implement policies and procedures for flu and pneumonia vaccinations.
    F883 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 16, 2026
    Inspectors wroteBased on record review, resident representative, and staff interviews, the facility failed to administer influenza and pneumonia vaccines on admission for 1 of 5 residents reviewed for immunizations (Resident #13).
  5. D
    Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
    F887 · Infection Control · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) January 16, 2026
    Inspectors wroteBased on record review, Resident Representative, and staff interviews, the facility failed to administer COVID-19 vaccine on admission for 1 of 5 residents reviewed for immunizations (Resident #13).
January 15, 2025Complaint inspection · 1 citation
  1. C
    Post nurse staffing information every day.
    F732 · Nursing and Physician Services · No actual harm, potential for minimal harm, widespread · found on a complaint visit · deficient, provider has January 27, 2025
    Inspectors wroteBased on record review and staff interviews, the facility failed to post accurate staffing information as compared to the daily staff schedule for licensed nursing staff for 13 out of 57 days reviewed for sufficient staffing. The facility also failed to ensure the resident census was present on the daily nurse staffing sheets for 54 out of 57 days.
September 18, 2024Standard inspection · 0 citations
May 12, 2022Standard inspection · 15 citations
  1. E
    Ensure each resident receives an accurate assessment.
    F641 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wrote5. Resident #78 was admitted on [DATE] with a diagnosis of a Cerebral Vascular Accident. Review of Resident #78's previous quarterly Minimum Data Sets (MDS) dated [DATE] and 1/26/22 indicated he was incontinent of bowel. His most recent quarterly MDS dated [DATE] indicated he was continent of bowel. Resident #78 was care planned 10/24/18 last revised 2/15/22 for toileting assistance due to incontinence related to his left sided weakness. An interview was conducted with Nursing Assistant (NA) #9 on 5/11/22 at 5:00 PM. She stated that she had worked with Resident #78 and that he has been incontinent of bowel for as long as she could recall. An interview was conducted with NA #10 on 5/11/22 at 5:05 PM. She stated Resident #78 was incontinent of bowel for as long as she could recall. An interview was conducted with the MDS Nurse on 5/12/22 at 12:26 PM. [...]
  2. E
    Provide care and assistance to perform activities of daily living for any resident who is unable.
    F677 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff, resident and family interviews and record review, the facility failed to provide shaving assistance for Resident #17 and Resident #34 dependent on assistance with activities of daily living (ADLs). The facility also failed to provide nail care for ADL dependent residents (Resident #17, Resident #38, Resident #78, Resident #34 and Resident #26). This was for 5 of 20 residents reviewed for ADLs.
  3. E
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    F686 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff and Medical Director (MD) interviews and record review, the facility failed to ensure MD ordered specialty air mattress was set according to the weight of the resident (Resident #30 and Resident #38). The facility also failed to ensure the MD ordered air mattress was implemented for Resident #26. This was for 3 of 3 residents reviewed for pressure ulcers.
  4. E
    Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    F690 · Quality of Life and Care · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff, resident and Medical Director (MD) interviews and record review, the facility failed to ensure Physician orders were obtained and implemented for the care and assessment of residents with indwelling urinary catheters (Resident #30, Resident #38 and Resident #74). The facility also failed to place a securement device for an indwelling urinary catheter (Resident #30). This was for 3 of 6 residents reviewed for urinary catheters.
  5. E
    Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    F842 · Resident Assessment and Care Planning · No actual harm, potential for more than minimal harm, pattern · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wrote4. Resident #40 was originally admitted to the facility on [DATE] with a readmission date of 1/18/22. His diagnoses included necrotizing fasciitis (a severe soft tissue infection that is caused by bacteria), abscess of the perineum, and type 2 diabetes. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #40 was cognitively intact and had surgical wounds present. A review of the active physician orders for Resident #40, revealed the following orders dated 4/1/22: - Clean the perineal wound with normal saline using gauze, pat dry with clean gauze, apply Calcium Alginate with Silver (a highly absorbent gel-like covering to help maintain a moist environment that promotes wound healing) and secure every day. - Clean the right buttock wound with normal saline using gauzes, pat dry with clean gauze, apply Calcium Alginate with Silver and secure every day. [...]
  6. D
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    F550 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) August 8, 2022
    Inspectors wroteBased on record review, observations, resident and staff interviews, the facility failed to promote dignity by not providing a privacy cover over a urinary drainage bag for 1 of 1 residents reviewed for dignity (Resident #34).
  7. D
    Reasonably accommodate the needs and preferences of each resident.
    F558 · Resident Rights · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff and resident interviews and record review, the facility failed to ensure an adaptive call light was positioned within resident's access. This was for 1 of 1 resident (Resident #38) reviewed for accommodation of needs.
  8. D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    F684 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on record reviews, observations, resident, staff and physician interviews, the facility failed to provide surgical wound care as ordered for 1 of 3 residents reviewed for non-pressure related wound care (Resident #40).
  9. D
    Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    F688 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff and resident interviews and record review, the facility failed to apply splints as ordered for contracture management (Resident #38). This was for 1 of 1 residents reviewed for range of motion (ROM).
  10. D
    Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    F694 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, resident, staff, Vascular Nurse and Medical Director (MD) interviews, the facility failed to provide a dressing change to a Peripherally Inserted Central Catheter (PICC) line as ordered. This was for 1 (Resident #73) of 1 residents reviewed for infections.
  11. D
    Provide safe and appropriate respiratory care for a resident when needed.
    F695 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, staff and Medical Director (MD) interviews and record review, the facility failed to administer continuous oxygen at the prescribed rate (Resident #73 and Resident #80). This was for 2 of 3 residents reviewed for respiratory care.
  12. D
    Provide safe, appropriate dialysis care/services for a resident who requires such services.
    F698 · Quality of Life and Care · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations, record review and resident, staff, Medical Director (MD) and Physician #1 interviews, the facility failed to obtain and implement Physician orders for the care and monitoring of a resident on hemodialysis (Resident #17). This was for 1 of 1 resident reviewed for dialysis.
  13. D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    F758 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on record reviews and interviews with staff and the Medical Director, the facility failed to ensure as needed psychotropic medications were time limited in duration for 2 of 5 residents reviewed for unnecessary medications (Residents #50 and #59).
  14. D
    Ensure that residents are free from significant medication errors.
    F760 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on record review, staff and Medical Director interviews, the facility failed to administer an antipsychotic medication as ordered by a physician, for a resident with aggressive behaviors (Resident #59). This was for 1 of 1 residents reviewed for behavioral and emotional status.
  15. D
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    F761 · Pharmacy Service · No actual harm, potential for more than minimal harm, isolated · Corrected (the home has a date of correction) July 13, 2022
    Inspectors wroteBased on observations and staff interviews, the facility failed to discard three expired insulin vials and failed to date one insulin vial when opened for 1 of 2 medication carts reviewed for medication storage (400 hall- SPARKS).

Fire safety inspections

9 fire safety citations on file: 2 on December 18, 2025, 6 on September 18, 2024, 1 on May 12, 2022.

Every fire safety citation9 citations
  1. D
    Install an approved automatic sprinkler system.
    K 351 · December 18, 2025 · Corrected (the home has a date of correction)
  2. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · December 18, 2025 · Corrected (the home has a date of correction)
  3. D
    Inspect, test, and maintain automatic sprinkler systems.
    K 353 · September 18, 2024 · Corrected (the home has a date of correction)
  4. D
    Install corridor and hallway doors that block smoke.
    K 363 · September 18, 2024 · Corrected (the home has a date of correction)
  5. D
    Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    K 372 · September 18, 2024 · Corrected (the home has a date of correction)
  6. D
    Have properly installed electrical wiring and gas equipment.
    K 511 · September 18, 2024 · Corrected (the home has a date of correction)
  7. D
    Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
    K 521 · September 18, 2024 · Corrected (the home has a date of correction)
  8. D
    Have generator or other power source capable of supplying service within 10 seconds.
    K 918 · September 18, 2024 · Corrected (the home has a date of correction)
  9. D
    Ensure electrical receptacles or cover plates have distinctive color or marking.
    K 917 · May 12, 2022 · Corrected (the home has a date of correction)

Fines and payment denials

CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.

Staffing

Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.

MeasureThis homeNorth CarolinaUnited States
All nursing staff (RN, LPN and aides)3.403.853.86
Registered nurses0.560.620.69
All nursing staff on weekends2.923.423.42
Nurse aides2.16
Licensed practical nurses0.69
Nursing staff turnover (share who left in a year)41.6%49.0%45.8%
Registered nurse turnover58.3%45.6%42.9%
Administrators who left1

CMS expects 3.28 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.

Staffing by quarter, from daily payroll records

Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.60 on weekdays and 2.92 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.8% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.43 in April to June 2025 to 3.40 in January to March 2026.

QuarterAll nursing staffRegistered nursesWeekdaysWeekendsContract staff shareDays with no RN hoursResidents a day
Jan to Mar 20263.400.563.602.92 3.8%0 of 9084
Oct to Dec 20253.650.593.843.17 1.3%0 of 9289
Jul to Sep 20253.660.593.863.17 0.0%0 of 9283
Apr to Jun 20253.430.563.672.83 0.0%0 of 9177
United States, Jan to Mar 20263.750.623.923.335.3%0.5% of days
North Carolina, Jan to Mar 20263.650.533.823.258.0%0.7% of days

Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.

Quality measures

The measures CMS uses for the quality star. Lower is better for every one of them.

MeasureThis homeNorth CarolinaUS
Percentage of long-stay residents whose need for help with daily activities has increased
Long Stay residents, 2025Q2-2026Q1
10.815.613.9
Percentage of long-stay residents with a catheter inserted and left in their bladder
Long Stay residents, 2025Q2-2026Q1
0.20.70.8
Percentage of long-stay residents with a urinary tract infection
Long Stay residents, 2025Q2-2026Q1
0.32.31.6
Percentage of long-stay residents experiencing one or more falls with major injury
Long Stay residents, 2025Q2-2026Q1
4.53.53.2
Percentage of short-stay residents who newly received an antipsychotic medication
Short Stay residents, 2025Q2-2026Q1
1.11.41.6
Percentage of long-stay residents whose ability to walk independently worsened
Long Stay residents, 2025Q2-2026Q1
16.718.314.1
Percentage of long-stay residents with pressure ulcers
Long Stay residents, 2025Q2-2026Q1
5.85.54.6
Percentage of long-stay residents who received an antipsychotic medication
Long Stay residents, 2025Q2-2026Q1
24.514.015.4
Percentage of short-stay residents who were rehospitalized after a nursing home admission
Short Stay residents, 20250101-20251231
20.422.923.8
Percentage of short-stay residents who had an outpatient emergency department visit
Short Stay residents, 20250101-20251231
13.712.912.0
Number of hospitalizations per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
1.61.81.9
Number of outpatient emergency department visits per 1000 long-stay resident days
Long Stay residents, 20250101-20251231
2.71.81.8

Owners and operators

Legal business name: SPRUCE LTC GROUP, LLC. CMS links this home to Principle Long Term Care, a group of 40 nursing homes averaging 3 stars overall.

NameRoleTypeShareSince
Hill, RaymondIndirect ownership interestIndividual01/01/2011
Hill, RobertIndirect ownership interestIndividual01/01/2011
Hill, StephenIndirect ownership interestIndividual01/01/2011
Bernardini, HollyManaging control - governing bodyIndividual06/01/2024
Wagner, MichaelManaging control - governing bodyIndividual11/13/2023
Johnson, DianneCorporate directorIndividual01/01/2011
Boice, GaleCorporate officerIndividual03/05/2018
Principle Long Term Care, Inc.Operational/managerial controlOrganization01/01/2011
Boice, GaleOperational/managerial controlIndividual03/18/2018
Boice, GaleIndividual is an owner, partner or trustee of any ADP of the SNFIndividual08/23/2025
Bernardini, HollyAdp of the SNFIndividual06/01/2024
Boice, GaleAdp of the SNFIndividual03/05/2018
Hill, RaymondAdp of the SNFIndividual01/01/2011
Hill, RobertAdp of the SNFIndividual01/01/2011
Hill, StephenAdp of the SNFIndividual01/01/2011
Wagner, MichaelAdp of the SNFIndividual06/12/2025

As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.

Questions to ask on a visit

Chosen from this home's own inspection record.

  1. How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 8 problems in this area, most recently on May 12, 2022: "Provide care and assistance to perform activities of daily living for any resident who is unable."
  2. How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 5 problems in this area, most recently on December 18, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
  3. What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on December 18, 2025: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
  4. When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on May 12, 2022: "Ensure each resident receives an accurate assessment."
  5. Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.92 hours per resident per day, below the North Carolina average of 3.42.
  6. How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.

Other nursing homes nearby

North Carolina contacts for a concern about a nursing home

These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.

Common questions

What is Richmond Pines Healthcare and Rehabilitation Cente's Medicare star rating?
CMS rates Richmond Pines Healthcare and Rehabilitation Cente 3 out of 5 stars overall, with 3 for health inspections, 3 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
How many deficiencies did Richmond Pines Healthcare and Rehabilitation Cente get at its last inspection?
5 health deficiencies at the standard inspection on December 18, 2025. The North Carolina average is 4.7.
Has Richmond Pines Healthcare and Rehabilitation Cente been fined?
CMS lists no fines in the last three years.
Does Richmond Pines Healthcare and Rehabilitation Cente accept Medicaid?
It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
Who owns Richmond Pines Healthcare and Rehabilitation Cente?
CMS lists 16 owners and managers, and links the home to Principle Long Term Care. Legal business name: SPRUCE LTC GROUP, LLC.

Sources

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