Home / North Carolina / Wilkesboro
Ridge Valley Center for Nursing and Rehabilitation
1000 College Street, Wilkesboro, NC 28697 · Wilkes County · (336) 838-4141
120 certified beds, about 84 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1974
CMS Care Compare ratings, data as of September 1, 2026 · CCN 345133 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on December 4, 2025, inspectors cited 1 health deficiency (the North Carolina average is 4.7, the national average 9.2).
Of 25 health citations since June 2023, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.18 hours per resident per day, against 3.85 across North Carolina and 3.86 nationally. Registered nurses accounted for 0.21 of those hours.
33.8% of nursing staff left within the year CMS measured (North Carolina average 49.0%).
CMS links it to Alliance Health Group, an affiliated group of 13 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 25 health citations on file.
December 4, 2025Standard inspection · 1 citation
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observations and staff interviews, the facility failed to remove 2 expired Bisacodyl suppositories, 10 expired omeprazole tablets in accordance with the manufacturer's expiration date, and 27 unidentifiable loose pills from the medication carts. The facility also failed to date 2 opened insulin pens per manufacturer's specification for 4 of 4 medication carts (A, B, C and D) reviewed for medication storage.
July 17, 2025Complaint inspection · 2 citations
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews and staff interviews, the facility failed to identify the need for Enhanced Barrier Precautions (EBP) for Resident #2 with an unhealed surgical wound and failed to implement their infection control policy when Nurse #2 did not apply a gown when performing wound care for Resident #2. In addition, Nurse #2 failed to change gloves and perform hand hygiene after cleansing wounds and applying the ordered dressing on Resident #2 and Resident #3. This occurred for 1 of 1 staff member observed for infection control practices.
- B Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record reviews and staff interviews, the facility failed to maintain an accurate Treatment Administration Record (TAR) for 1 of 3 residents (Resident #1) reviewed for wound care.
January 8, 2025Complaint inspection · 1 citation
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review, and staff interviews, the facility failed to secure an opened tube and an opened container of topical ointment for 1 of 1 Resident reviewed for medication storage. (Resident #3).
September 11, 2024Standard inspection, Complaint inspection · 10 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on record review and staff and resident interviews, the facility failed to treat a resident with respect and dignity when Nurse #3 told a resident (Resident #48) that he would not be sent out to the hospital after he yelled that he was uncomfortable and felt that no one was helping him. The facility also failed to treat a resident with respect and dignity when the facility failed to address unwanted facial hair on a resident (Resident #20) This was for 2 of 6 residents reviewed for treating residents with respect and dignity.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on record review, staff interview, and Nurse Practitioner (NP) interviews the facility failed to ensure a resident's code status election was accurate throughout the medical record (Resident #25) and failed to ensure an advanced directive form was signed by the Resident or Responsible Party (RP) (Resident #60) for 2 of 3 residents reviewed for advanced directives (Resident #25 and Resident #60).
- D Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Inspectors wroteBased on record review and staff interview the facility failed to protect Resident #125 from being physically restrained by Nurse Aide #2 when Resident #125 had terminal agitation and was attempting to sit up in bed for 1 of 3 residents reviewed for employee to resident abuse. Nurse Aide #2 used her hand to push Resident #125's head back into the pillow in an attempt to keep him in the bed.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observations, record reviews, and staff and Nurse Practitioner (NP) interviews, the facility failed to develop and implement a person-centered care plan for a resident on one-on-one supervision for 1 of 4 residents reviewed for development and implementation of a comprehensive care plan (Resident # 51).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, record reviews and resident and staff interviews, the facility failed to trim a dependent female resident's facial hair for 1 of 6 residents (Resident #20) reviewed for activities of daily living (ADL).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review, staff, and Nurse Practitioner interviews the facility failed to assess Resident #125 before transferring him back to bed after he was found on the floor for 1 of 2 residents reviewed for falls.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observations, record review, and staff, Registered Dietitian (RD), Nurse Practitioner (NP), and Medical Director (MD) interviews the facility failed to meet the recommended fluid needs for 1 of 2 residents (Resident #42) reviewed for nutrition.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on record review, Resident, and staff interviews, the facility failed to assess a resident for pain on admission and when there was a change in condition for 1 of 3 residents reviewed for pain management (Resident # 88).
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on record reviews, and staff, Nurse Practitioner and Pharmacist interviews, the facility failed to identify the lack of documentation of monitoring for side effects (Resident #35) for psychotropic medications for 1 of 5 residents reviewed for unnecessary medications.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, record reviews, and resident and staff interviews, the facility staff failed to don appropriate Personal Protective Equipment (PPE) before entering residents' room under transmission-based precautions. The facility also failed to utilize hand hygiene after removing gloves for 2 of 4 residents reviewed for infection control (Resident #40 and Resident #74).
June 20, 2023Standard inspection · 11 citations
- J Ensure that residents are free from significant medication errors.
Inspectors wroteBased on record review, resident, staff, and Medical Director interview the facility failed to prevent a significant medication error for 1 of 3 residents reviewed for medication errors (Resident #31). Nurse #1 administered 38 units of insulin glargine (a long-acting insulin that lasts for 24 hours and does not have a peak onset of action) in error to Resident #31, a resident who did not have a diagnosis of diabetes. Resident #31's blood sugar dropped throughout the night and the resident was sent to the hospital due to a blood sugar level of 50 (normal range 90-100) requiring an overnight hospitalization. A serious set of symptoms of hypoglycemia can occur in people without diabetes including tremors, palpitations, anxiety, sweating, dizziness, weakness, increased risk for falls and fractures, drowsiness, confusion, altered mental status, loss of consciousness, or seizures. [...]
- J Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, record review and staff interviews, the facility failed to follow the manufacturer's guidelines for cleaning and disinfection of a blood glucose meter which was stored in the medication cart after use for 2 of 2 residents observed (Resident #3 and Resident #105) during a medication pass on 06/06/23 at 9:05 AM. The blood glucose meter was stored in the medication cart and was not designated as an individual resident meter. The facility had three residents in the building with a diagnosis of a bloodborne pathogen (microorganisms that cause disease and are present in human blood) (Resident #104, Resident #64 and Resident #76). This deficient practice had a high likelihood for transmitting bloodborne pathogens within the facility. [...]
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on record review, resident and staff interviews, and observations the facility failed to develop a comprehensive care plan after the admission assessment and failed to ensure individualized care plans were updated and accurate for 5 of 10 residents (Resident #20, Resident #37, Resident # 60, Resident #64, and Resident #355).
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations, record review and staff interviews, the facility failed to ensure leftover food items stored ready for use were labeled and dated and failed to remove expired food items in 1 of 1 walk-in freezer, 1 of 1 reach-in refrigerators and 1 of 2 nourishment rooms (the Intermediate Care Facility nourishment room). These practices had the potential to affect food served to residents.
- E Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on observations, record reviews, and staff interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions the committee put into place following the complaint investigations that occurred on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE], a focused infection control survey of [DATE] and the recertification and compliant investigation survey that occurred on [DATE]. This failure was for six deficiencies that were originally cited in the areas of Notification of Change (F580), Resident Assessment (F641), Tube Feeding Management (F693), and Infection Prevention and Control (F880) and were subsequently recited on the current recertification, revisit, and complaint investigation survey of [DATE]. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review, staff and Medical Director interview the facility failed to notify the physician after a non-diabetic resident was administered 38 units of insulin glargine (a long-acting insulin) in error by Nurse #1. This was for 1 of 1 resident reviewed for notification (Resident #31).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on record review, observation, and resident and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) for discharge status (Resident #102), range of motion limitations (Resident #211), and accumulative diagnoses (Resident #210) for 3 of 28 residents whose MDS were reviewed.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observations, record review, resident and staff interviews, the facility failed to obtain orders for suprapubic catheter care for 1 of 1 resident reviewed for catheter use (Resident #64).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, record review, staff and resident interviews the facility failed to ensure an opened bag of tube feed that was running through a feeding pump, had a date, time, and resident name on them for 1 of 3 residents reviewed for tube feeding. (Resident #89) Resident #89 was admitted to the facility on [DATE] with diagnoses of stroke, severe protein calorie malnutrition, and dysphagia. Review of Resident #89's quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated resident had severe cognitive impairment and required extensive assistance from staff with activities of daily living (ADLs). The assessment was also marked for tube feeding while a resident. Resident #89 was receiving 25% or less total calories through tube feed and 500 cubic centimeter (cc)/ day or less average fluid intake. [...]
- B Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on record review and staff interviews the facility failed to complete Minimum Data Set (MDS) assessments within 14 days of the Assessment Reference Date (ARD, which was the last day of the assessment period) for 2 out of 2 sampled residents (Resident #107 and #211).
- B Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on record review and staff interviews the facility failed to complete quarterly Minimum Data Set (MDS) assessments within 14 days of the Assessment Reference Date (ARD, which was the last day of the assessment period) for 5 out of 32 sampled residents (Resident #10, #33, #36, #48, and #71).
Fire safety inspections
9 fire safety citations on file: 4 on September 11, 2024, 3 on June 20, 2023, 2 on May 26, 2022.
Every fire safety citation9 citations
- F Establish an Emergency Preparedness Program (EP).
- D Use approved construction type or materials.
- D Have simulated fire drills held at unexpected times.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Meet requirements for the installation and maintenance of electrical systems.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Meet requirements for the installation and maintenance of electrical systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | North Carolina | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.18 | 3.85 | 3.86 |
| Registered nurses | 0.21 | 0.62 | 0.69 |
| All nursing staff on weekends | 3.09 | 3.42 | 3.42 |
| Nurse aides | 2.52 | ||
| Licensed practical nurses | 0.44 | ||
| Nursing staff turnover (share who left in a year) | 33.8% | 49.0% | 45.8% |
| Registered nurse turnover | 72.7% | 45.6% | 42.9% |
| Administrators who left | 1 |
CMS expects 4.20 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.21 on weekdays and 3.09 on weekends, 4% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.48 in April to June 2025 to 3.18 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.18 | 0.21 | 3.21 | 3.09 | 6.5% | 0 of 90 | 84 |
| Oct to Dec 2025 | 3.22 | 0.28 | 3.27 | 3.10 | 3.8% | 0 of 92 | 83 |
| Jul to Sep 2025 | 3.39 | 0.38 | 3.45 | 3.24 | 0.0% | 0 of 92 | 91 |
| Apr to Jun 2025 | 3.48 | 0.61 | 3.60 | 3.19 | 0.0% | 0 of 91 | 85 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| North Carolina, Jan to Mar 2026 | 3.65 | 0.53 | 3.82 | 3.25 | 8.0% | 0.7% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | North Carolina | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.4 | 15.6 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 2.8 | 0.7 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 3.9 | 2.3 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 7.6 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.5 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 18.6 | 18.3 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 8.2 | 5.5 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.3 | 14.0 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 34.2 | 22.9 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 21.7 | 12.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.7 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 5.0 | 1.8 | 1.8 |
Owners and operators
Legal business name: COLLEGE STREET OPERATING COMPANY, LLC. CMS links this home to Alliance Health Group, a group of 13 nursing homes averaging 1.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Coalition Group LLC | Direct ownership interest | Organization | 08/01/2024 | |
| Emanuel, Yosef | Indirect ownership interest | Individual | 08/01/2024 | |
| Emanuel, Yosef | Corporate officer | Individual | 08/01/2024 | |
| Alliance Health Group LLC | Operational/managerial control | Organization | 08/01/2024 | |
| Leath, Larissa | Operational/managerial control | Individual | 08/01/2024 | |
| Stover, Kristin | Operational/managerial control | Individual | 08/01/2024 | |
| Alliance Health Group LLC | Adp of the SNF | Organization | 02/20/2025 | |
| Leath, Larissa | Adp of the SNF | Individual | 08/01/2024 | |
| Stewart, Virginia | Adp of the SNF | Individual | 08/01/2024 | |
| Stover, Kristin | Adp of the SNF | Individual | 12/03/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 6 problems in this area, most recently on July 17, 2025: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 6 problems in this area, most recently on September 11, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on December 4, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 3 problems in this area, most recently on July 17, 2025: "Provide and implement an infection prevention and control program."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.09 hours per resident per day, below the North Carolina average of 3.42.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Westwood Hills Nursing and Rehabilitation Center Wilkesboro, 0.4 mi · 2 of 5 stars · 12 citations
- Wilkesboro Health and Rehabilitation North Wilkesboro, 1.1 mi · 3 of 5 stars · 16 citations
- Wilkes Regional Medical Ctr Sn North Wilkesboro, 1.2 mi · 3 of 5 stars · 15 citations
- Valley Nursing and Rehabilitation Center Taylorsville, 18.8 mi · 1 of 5 stars · 28 citations
- Pruitthealth-Elkin Elkin, 20.3 mi · 3 of 5 stars · 6 citations
- Chatham Nursing & Rehabilitation Elkin, 22.9 mi · 5 of 5 stars · 1 citation
- Lenoir Health and Rehabilitation Center Lenoir, 24.9 mi · 1 of 5 stars · 35 citations
North Carolina contacts for a concern about a nursing home
These are the official offices in North Carolina. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: NC Division of Health Service Regulation, Nursing Home Licensure and Certification Section, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: North Carolina Long-Term Care Ombudsman Program. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: NC DHSR Regulated Facilities search (Statements of Deficiencies), where North Carolina publishes its own records on licensed homes.
Common questions
- What is Ridge Valley Center for Nursing and Rehabilitation's Medicare star rating?
- CMS rates Ridge Valley Center for Nursing and Rehabilitation 1 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 1 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Ridge Valley Center for Nursing and Rehabilitation get at its last inspection?
- 1 health deficiency at the standard inspection on December 4, 2025. The North Carolina average is 4.7.
- Has Ridge Valley Center for Nursing and Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Ridge Valley Center for Nursing and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Ridge Valley Center for Nursing and Rehabilitation?
- CMS lists 10 owners and managers, and links the home to Alliance Health Group. Legal business name: COLLEGE STREET OPERATING COMPANY, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.