Ridgecrest Manor Nursing & Rehabilitation
157 Ross Carter Boulevard, Duffield, VA 24244 · Scott County · (276) 431-2841
120 certified beds, about 105 residents a day · For profit - Corporation · Medicare and Medicaid since 1982
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
4 of 5
Health inspections
4 of 5
Staffing
3 of 5
Quality measures
3 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495134 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 22, 2024, inspectors cited 8 health deficiencies (the Virginia average is 14.3, the national average 9.2).
Of 29 health citations since July 2019, 2 were rated as actual harm or immediate jeopardy to residents (2 immediate jeopardy).
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.59 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.60 of those hours.
37.0% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Saber Healthcare Group, an affiliated group of 126 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
2007/19
109/22
802/24
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 29 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
2J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
23D
2E
1F
Potential for minimal harm
0A
0B
1C
February 22, 2024Standard inspection, Complaint inspection · 8 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview, the facility staff failed to prepare, distribute, and serve food in a manner that would prevent foodborne illnesses. The sanitizing cycle of the dishwashing machine was not working.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure residents receive treatment and care in accordance with the comprehensive person-centered care plan and provider orders for 2 of 21 residents in the survey sample, Residents #34 and #56.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review the facility staff failed to assess a resident's ability to safely smoke for 1 of 21 residents, Resident #64. Facility staff failed to complete a smoking assessment for Resident #64 when resident began smoking after admission.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to provide respiratory care consistent with the comprehensive person-centered care plan and the provider orders for 1 of 21 residents in the survey sample, Resident #34.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a medication error rate of less than 5%. There were two (2) medication errors in 29 opportunities for a medication error rate of 6.9%. These medication errors affected Resident #12 and/or Resident #57.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interviews, clinical record review, and facility document review, the facility staff failed to maintain complete and/or accurate clinical record for three (3) of 21 sampled residents (Resident #66, Resident #101, and Resident #154).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to follow established infection control guidelines to decrease the potential of and/or risk for infection transmission for 1 of 21 current residents, Resident #96.
- C Post nurse staffing information every day.
Inspectors wroteBased on observation and staff interview the facility staff failed to ensure the daily staff posting contained the required information.
September 29, 2022Standard inspection · 1 citation
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to provide written bed hold policy information to the resident or resident representative prior to transfer for 1 of 4 closed record reviews, Resident #86. For Resident #86, the facility failed to provide the resident written bed hold policy information prior to transfer to an acute care hospital.
July 18, 2019Standard inspection · 20 citations
- J Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interview, and facility document review it was determined the facility staff failed to prevent an accident hazard by ensuring that a bag of medications had been properly secured on 1 of 3 units in the facility. The scope and severity was originally cited at Immediate Jeopardy, Level IV Isolated and was reduced to a Level II Isolated after the facility was cleared of Immediate Jeopardy. The administrator and regional vice president of operations were notified on 7/16/19 that the extended survey process had begun at 9:02 am, as the survey team had identified Immediate Jeopardy & Substandard Quality of Care in the area of Quality of Care.
- J Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, clinical record review, staff interview, and facility document review, the facility staff failed to appropriately store medications on 1 of 3 units and failed to label a medication for 1 of 34 residents, Resident # 20.
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview the facility staff failed to prepare, distribute and serve food in a manner that would prevent foodborne illnesses. The facility staff did not complete any hand hygiene prior to obtaining food temperatures.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, the facility staff failed to ensure an infection control program during a medication pass and pour observation and for 4 of 34 residents (Resident 21, Resident #91, Resident #79, and Resident #20).
- D Allow residents to self-administer drugs if determined clinically appropriate.
Inspectors wroteBased on observation, resident interview, staff interview, facility document review and clinical record review, the facility staff failed to determine that medication self-administration for 2 out of 34 residents was appropriate (Resident #91 and Resident #95).
- D Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to provide a reasonable accommodation by maintaining the breath activated call cord/light within the resident's reach for 1 of 34 residents (Resident #260).
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to provide privacy for 1 of 4 residents observed during a medication pass and pour observation, Resident # S2.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on facility document review, staff interview and clinical record review, the facility staff failed to report an allegation of abuse to the appropriate agencies for 1 of 12 residents in the survey sample (Resident #209).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview, facility document review and clinical record review, the facility staff failed to immediately start an investigation when 1 of 12 residents in the survey sample alleged abuse by a staff member and failed to report these completed findings within 5 days of the becoming aware of an alleged abuse to a resident in the nursing facility (Resident #209).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to accurately assess 1 of 34 Residents in the survey sample, Resident # 409.
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to provide activities to meet the needs of Residents on 1 of 3 units in the facility and for 3 of 34 Residents in the facility, Resident # 91, Resident # 260, and Resident # 108.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interviews and clinical record review, the facility staff failed to provided services outline in the comprehensive care plan by following the physician's order in regards to notifying the physician when the resident's weight exceded 3 pounds for 1 of 34 residents, Resident #19.
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review, the facility staff failed to ensure that the resident received services and assistance to maintain continence by assuring that there was a physician order for the size of the indwelling Foley catheter and balloon for 1 of 34 residents (Resident #79).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to provide appropriate care and services in regards to gastrostomy tube for 1 of 4 residents observed during a medication pass and pour observation, Resident # S2.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to provide pain management services through non-pharmacological interventions for pain management prior to the use of pain medication for 3 of 34 residents (Resident #67, Resident #81, and Resident #260).
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, clinical record review, staff interview, and facility document review failed to determines that drug records are in order and that an account of all controlled drugs were maintained and periodically reconciled by completing the shift verification of controlled substances record on the special care unit for 15 opportunities.
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on staff interview, facility document review, and clinical record review, the facility staff failed to ensure 1 of 34 residents was free of an unnecessary psychotropic medication (Resident #260).
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observations, staff interviews, clinical document review, and during a medication pass and pour observation, it was determined the facility staff failed to ensure a medication error rate of less than 5%. There were three (3) errors in thirty-one (31) opportunities resulting in a medication error rate of 9.68%.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, clinical record review, staff interview, and facility document review, the facility staff failed to ensure that 1 of 4 Residents observed during a medication pass and pour observation were free of significant medication errors, Resident # S1.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on clinical record review and staff interview, the facility staff failed to ensure an accurate clinical record for 1 of 34 Residents in the survey sample, Resident # 86.
Fire safety inspections
12 fire safety citations on file: 3 on February 22, 2024, 9 on September 29, 2022.
Every fire safety citation12 citations
- D Install emergency lighting that can last at least 1 1/2 hours.
- D Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that testing and maintenance of electrical equipment is performed.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- F Have properly installed electrical wiring and gas equipment.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- F Have generator or other power source capable of supplying service within 10 seconds.
- F Ensure that testing and maintenance of electrical equipment is performed.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.59 | 3.76 | 3.86 |
| Registered nurses | 0.60 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.17 | 3.29 | 3.42 |
| Nurse aides | 1.88 | ||
| Licensed practical nurses | 1.11 | ||
| Nursing staff turnover (share who left in a year) | 37.0% | 48.1% | 45.8% |
| Registered nurse turnover | 23.1% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.37 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.76 on weekdays and 3.17 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.80 in April to June 2025 to 3.59 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.59 | 0.60 | 3.76 | 3.17 | 0.1% | 0 of 90 | 105 |
| Oct to Dec 2025 | 3.74 | 0.65 | 3.93 | 3.27 | 0.0% | 0 of 92 | 101 |
| Jul to Sep 2025 | 3.54 | 0.53 | 3.74 | 3.05 | 0.1% | 0 of 92 | 106 |
| Apr to Jun 2025 | 3.80 | 0.50 | 4.02 | 3.24 | 0.0% | 0 of 91 | 103 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 11.8 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.8 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.6 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.7 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 16.7 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.6 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 10.7 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 27.5 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 16.0 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.5 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 3.3 | 1.5 | 1.8 |
Owners and operators
Legal business name: RIDGECREST MANOR NURSING AND REHABILITATION, LLC. CMS links this home to Saber Healthcare Group, a group of 126 nursing homes averaging 2.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Wwbv Holdings LLC | 5% or greater indirect ownership interest | Organization | 100% | 09/30/2019 |
| Jones, Steven | W-2 managing employee | Individual | 08/01/2022 | |
| Volpe, Benjamin | Corporate director | Individual | 03/01/2019 | |
| Weisberg, William | Corporate director | Individual | 03/01/2019 | |
| Nicoluzakis, Gregory | Corporate officer | Individual | 03/01/2019 | |
| Volpe, Benjamin | Corporate officer | Individual | 03/01/2019 | |
| Weisberg, William | Corporate officer | Individual | 03/01/2019 | |
| Saber Governance LLC | Operational/managerial control | Organization | 09/01/2019 | |
| Shg Management LLC | Operational/managerial control | Organization | 09/01/2019 | |
| Davis, Mitchell | Operational/managerial control | Individual | 06/04/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on February 22, 2024: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on February 22, 2024: "Ensure medication error rates are not 5 percent or greater."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 4 problems in this area, most recently on September 29, 2022: "Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave."
- When is the care plan meeting, and can family attend it?Inspectors cited 3 problems in this area, most recently on February 22, 2024: "Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.17 hours per resident per day, below the Virginia average of 3.29.
Other nursing homes nearby
- Heritage Hall Big Stone Gap Big Stone Gap, 11.5 mi · 4 of 5 stars · 40 citations
- Lee Health and Rehab Center Pennington Gap, 13.3 mi · 5 of 5 stars · 7 citations
- Church Hill Post-Acute and Rehabilitation Center Church Hill, 14.1 mi · not rated · 35 citations
- Nova Health and Rehab Weber City, 15.4 mi · 5 of 5 stars · 13 citations
- Asbury Place Kingsport Kingsport, 15.6 mi · 5 of 5 stars · 10 citations
- Norton Community Hospital SNF Unit Norton, 17.6 mi · 5 of 5 stars · 21 citations
- Orchardview Post-Acute and Rehabilitation Center Kingsport, 18.5 mi · 2 of 5 stars · 22 citations
- NHC Healthcare, Kingsport Kingsport, 20.1 mi · 5 of 5 stars · 3 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Ridgecrest Manor Nursing & Rehabilitation's Medicare star rating?
- CMS rates Ridgecrest Manor Nursing & Rehabilitation 4 out of 5 stars overall, with 4 for health inspections, 3 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Ridgecrest Manor Nursing & Rehabilitation get at its last inspection?
- 8 health deficiencies at the standard inspection on February 22, 2024. The Virginia average is 14.3.
- Has Ridgecrest Manor Nursing & Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Ridgecrest Manor Nursing & Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Ridgecrest Manor Nursing & Rehabilitation?
- CMS lists 10 owners and managers, and links the home to Saber Healthcare Group. Legal business name: RIDGECREST MANOR NURSING AND REHABILITATION, LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.