Home / Massachusetts / W Concord
Rivercrest Long Term Care
Deaconess Road, W Concord, MA 01742 · Middlesex County · (978) 325-6856
151 certified beds, about 37 residents a day · Non profit - Corporation · Medicare and Medicaid since 1967
CMS Care Compare ratings, data as of September 1, 2026 · CCN 225080 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on August 28, 2025, inspectors cited 0 health deficiencies (the Massachusetts average is 6.8, the national average 9.2).
None of its 5 health citations since September 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.44 hours per resident per day, against 3.86 across Massachusetts and 3.86 nationally. Registered nurses accounted for 1.32 of those hours.
27.3% of nursing staff left within the year CMS measured (Massachusetts average 38.2%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 5 health citations on file.
August 28, 2025Standard inspection · 0 citations
November 14, 2024Complaint inspection · 1 citation
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on records reviewed and interviews, for one of three sampled residents (Resident #1), who was assessed by nursing as being at high risk for falls, and whose comprehensive plan of care indicated the call bell was to be within his/her reach when he/she was in his/her room, the Facility failed to ensure staff consistently implemented and followed this intervention, when on 10/15/24, Certified Nurse Aide (CNA) #1 left Resident #1 alone in his/her room without a call bell within reach, Resident #1 fell, later complained of pain, and was diagnosed several days later with a fractured finger.
September 5, 2024Standard inspection · 1 citation
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on interview and record review the facility failed to ensure fall interventions were implemented for one Resident (#20) out of a total sample of 12 residents. Specifically, for Resident #20 the facility failed to ensure he/she was wearing non-skid socks and had a bed alarm in place, as indicated in the falls plan of care.
September 27, 2023Standard inspection · 3 citations
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review and interview the facility failed to ensure medications were properly labeled, topical medications were stored separately from oral medications in one of one medication carts and eye drops were properly labeled in one out of one medication rooms observed.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and interview, the facility failed to perform hand hygiene to prevent cross contamination during observations of the breakfast meal.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview the facility failed to accurately transcribe a physician's order related to the treatment of a pressure ulcer for one Resident (#7) out of a total of 12 sampled Residents.
Fire safety inspections
3 fire safety citations on file: 1 on September 5, 2024, 2 on September 27, 2023.
Every fire safety citation3 citations
- D Inspect, test, and maintain automatic sprinkler systems.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Massachusetts | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.44 | 3.86 | 3.86 |
| Registered nurses | 1.32 | 0.65 | 0.69 |
| All nursing staff on weekends | 4.17 | 3.48 | 3.42 |
| Nurse aides | 2.51 | ||
| Licensed practical nurses | 0.61 | ||
| Nursing staff turnover (share who left in a year) | 27.3% | 38.2% | 45.8% |
| Registered nurse turnover | 8.3% | 42.6% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.65 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.56 on weekdays and 4.17 on weekends, 9% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 3.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.58 in April to June 2025 to 4.44 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.44 | 1.32 | 4.56 | 4.17 | 3.3% | 0 of 90 | 37 |
| Oct to Dec 2025 | 4.55 | 1.30 | 4.65 | 4.28 | 6.4% | 0 of 92 | 38 |
| Jul to Sep 2025 | 4.63 | 1.34 | 4.87 | 4.04 | 8.3% | 0 of 92 | 34 |
| Apr to Jun 2025 | 4.58 | 1.35 | 4.74 | 4.18 | 5.7% | 0 of 91 | 36 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Massachusetts, Jan to Mar 2026 | 3.79 | 0.61 | 3.94 | 3.41 | 5.0% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Massachusetts
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Massachusetts, all employers | |||
| CNAs (nursing assistants) | $22.44 | $21.32 to $23.94 | 38,130 |
| LPNs and LVNs | $38.57 | $34.91 to $40.66 | 13,210 |
| Registered nurses | $50.27 | $42.05 to $65.44 | 88,200 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Massachusetts | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 27.0 | 16.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.8 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.8 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.1 | 3.5 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.1 | 1.4 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 26.2 | 15.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 4.6 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 22.6 | 21.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.2 | 25.7 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.4 | 11.9 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.7 | 1.9 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.0 | 1.5 | 1.8 |
Owners and operators
Legal business name: NEW ENGLAND DEACONESS ASSOCIATION.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Battisti-Keane, Christine | Corporate director | Individual | 01/23/2022 | |
| Burlamachi, Glenn | Corporate director | Individual | 04/06/2013 | |
| Cratsley, John | Corporate director | Individual | 04/16/2015 | |
| Grinnell, Kenneth | Corporate director | Individual | 04/12/2016 | |
| Hedison, Harry | Corporate director | Individual | 04/06/2013 | |
| Kanesa-Thasan, Sunita | Corporate director | Individual | 04/16/2015 | |
| Lipson, Frances | Corporate director | Individual | 11/12/2024 | |
| Lombard, John | Corporate director | Individual | 04/16/2019 | |
| Macclary, Marcia | Corporate director | Individual | 04/18/2017 | |
| McDonough, Susan | Corporate director | Individual | 04/18/2017 | |
| Mudry, Marilyn | Corporate director | Individual | 04/16/2019 | |
| Murphy, David | Corporate director | Individual | 04/18/2017 | |
| Sintros, Christopher | Corporate director | Individual | 03/24/2015 | |
| Swaim, Charles | Corporate director | Individual | 04/23/2024 | |
| Watts, Sheila | Corporate director | Individual | 04/12/2016 | |
| West, Donna | Corporate director | Individual | 04/18/2017 | |
| Wilson, Carol | Corporate director | Individual | 04/06/2013 | |
| Wissell, Matthew | Corporate director | Individual | 04/16/2015 | |
| Young, John | Corporate director | Individual | 04/06/2013 | |
| McGowan, James | Corporate officer | Individual | 03/11/2016 | |
| Sintros, Christopher | Corporate officer | Individual | 03/24/2015 | |
| Deaconess Abundant Life Communities | Operational/managerial control | Organization | 01/01/2011 | |
| Battisti-Keane, Christine | Operational/managerial control | Individual | 01/23/2022 | |
| Finkel, Noah | Operational/managerial control | Individual | 06/01/2025 | |
| McGowan, James | Operational/managerial control | Individual | 03/11/2016 | |
| Mudry, Marilyn | Operational/managerial control | Individual | 04/16/2019 | |
| Clay & Associates, LLC | Adp of the SNF | Organization | 09/01/2019 | |
| Battisti-Keane, Christine | Adp of the SNF | Individual | 12/03/2025 | |
| Finkel, Noah | Adp of the SNF | Individual | 06/01/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on November 14, 2024: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 1 problem in this area, most recently on September 5, 2024: "Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 1 problem in this area, most recently on September 27, 2023: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 1 problem in this area, most recently on September 27, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
Other nursing homes nearby
- Care One at Concord W Concord, 0.5 mi · 4 of 5 stars · 6 citations
- The Commons Skilled Nursing & Rehabilitation Lincoln, 3 mi · 5 of 5 stars · 15 citations
- Life Care Center of Acton Acton, 4 mi · 4 of 5 stars · 16 citations
- Campion Health & Wellness, Inc Weston, 5.7 mi · 5 of 5 stars · 1 citation
- Regalcare at Sudbury Sudbury, 6.2 mi · 2 of 5 stars · 43 citations
- Carleton-Willard Village Retirement & Nursing Ctr Bedford, 7 mi · 5 of 5 stars · 11 citations
- Sudbury Pines Extended Care Sudbury, 7.1 mi · 2 of 5 stars · 32 citations
- Brookhaven at Lexington Lexington, 7.8 mi · 5 of 5 stars · 4 citations
Common questions
- What is Rivercrest Long Term Care's Medicare star rating?
- CMS rates Rivercrest Long Term Care 5 out of 5 stars overall, with 5 for health inspections, 5 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Rivercrest Long Term Care get at its last inspection?
- 0 health deficiencies at the standard inspection on August 28, 2025. The Massachusetts average is 6.8.
- Has Rivercrest Long Term Care been fined?
- CMS lists no fines in the last three years.
- Does Rivercrest Long Term Care accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Rivercrest Long Term Care?
- CMS lists 29 owners and managers. Legal business name: NEW ENGLAND DEACONESS ASSOCIATION.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.