Riverside Village
1400 W Franklin St., Elkhart, IN 46516 · Elkhart County · (574) 522-2020
97 certified beds, about 64 residents a day · Non profit - Corporation · Medicare and Medicaid since 2002
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155695 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on February 24, 2026, inspectors cited 6 health deficiencies (the Indiana average is 7.2, the national average 9.2).
None of its 27 health citations since December 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.43 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.53 of those hours.
65.4% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to American Senior Communities, an affiliated group of 90 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
812/23
101/24
310/24
611/24
103/25
106/25
602/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 27 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
23D
3E
1F
Potential for minimal harm
0A
0B
0C
June 26, 2026Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observations, interviews, and record reviews, the facility failed to assess skin related to a blackened toe for 1 of 3 residents (Resident G) and failed to sign for medications immediately after administration for 2 of 3 residents reviewed for changes in condition. (Residents E and F)
February 24, 2026Standard inspection, Complaint inspection · 6 citations
- E Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on observation and interview, the facility failed to readily provide grievance forms for residents to place an anonymous grievance for 65 of 65 residents.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to prepare, store and serve food in a sanitary manner in 1 of 1 kitchen and 1 of 2 dining halls. (Main Dining Hall) This had the potential to affect 62 of 64 residents who receive meals from the kitchen and 18 of 18 residents who ate in the Main Dining Hall.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on record review and interview, the facility failed to follow a physician's order to notify the provider of a 3 pound weight gain in 1 day for 1 of 3 residents reviewed for edema. (Resident 33)
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure showers were provided for 1 of 6 residents reviewed for ADL (Activities of Daily Living) care. (Resident 21)
- D Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide behavioral interventions for 1 of 2 residents reviewed for behavioral-emotional issues. (Resident 19)
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on interview and record review, the facility failed to ensure required blood monitoring was completed timely for 1 of 5 residents reviewed for unnecessary medications. (Resident 29)
June 26, 2025Complaint inspection · 1 citation
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on interview and record review, the facility failed to ensure a resident was assessed, monitored and treated for pain, which resulted in the resident calling 911 and going to the hospital due to her pain, for 1 of 3 residents reviewed for pain management, (Resident B).
March 6, 2025Complaint inspection · 1 citation
- E Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on interview and record review, the facility failed to ensure discharge documentation was obtained and/or complete upon discharge for 5 of 6 residents reviewed for transfer/discharge. (Residents F, H, J, K and L)
November 27, 2024Standard inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store food in a safe and sanitary manner in 1 of 1 kitchen observed. The deficient practice had the potential to affect 70 of 71 residents who consumed food prepared in the kitchen.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on interview and record review, the facility failed to provide the resident and/or the resident's representative with a notice of transfer for 2 of 2 residents reviewed for hospitalization (Residents 21 & 48). 1. During an interview on 11/21/2024 at 10:22 A.M., Resident 21 indicated she had been to the hospital in the last 4 months. On 11/25/2024 at 11:25 A.M., a record review was completed for Resident 21. A Quarterly Minimum Data Set assessment (MDS), dated [DATE] indicated the resident had mild cognitive impairment. A review of Resident 21's census record indicated the resident was hospitalized on [DATE] and returned to the facility on 4/23/2024. A Nursing Progress Note, dated 4/19/2024 at 4:50 P.M., indicated after assessing the resident, the nurse called Emergency Services and the resident was transported to the hospital. [...]
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interview and record review, the facility failed to ensure bed hold policies were provided to the resident and/or responsible parties at the time of the hospital transfer for 2 of 3 residents reviewed for hospitalization (Residents 21 & 48).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review and interview, the facility failed to provide Activities of Daily Living (ADLs) for dependent residents timely related to nail care, shaving, and turning and repositioning for 3 of 5 dependent residents who were reviewed for ADLs. (Residents 15, 38 & 14)
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interview and record review, the facility failed to address pharmacy recommendations timely for 1 of 5 residents reviewed for unnecessary medications. (Resident 38)
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure infection control practices were carried out appropriately for 1 of 1 staff observed providing high contact care in an Enhanced Barrier Precautions (EBP) room for 1 of 1 residents observed in isolation (Resident 23).
October 10, 2024Complaint inspection · 3 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on interview and record review, the facility failed to notify the physician of multiple missed medication administrations for 1 of 3 residents reviewed for notification. (Resident C)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to ensure 1 of 3 residents reviewed for medication administration, received medications as ordered by the resident's physician, (Resident C).
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on interview and record review, the facility failed to ensure 1 of 3 residents reviewed for medication administration, had medications available from the pharmacy in a timely manor, (Resident C).
January 30, 2024Complaint inspection · 1 citation
- D Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure residents' environment was safe, functional, sanitary, and comfortable, related to restroom flooring not intact in 1 of 3 rooms observed. (room [ROOM NUMBER])
December 12, 2023Standard inspection · 8 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on interview and record review, the facility failed to prevent verbal abuse from occurring for 2 of 3 residents reviewed for abuse. (Residents 32 and 45)
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, the facility failed to report an allegation of verbal abuse timely for 2 of 3 residents reviewed for abuse. (Residents 32 and 45)
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, the facility failed to thoroughly investigate an allegation of resident to resident verbal abuse for 2 of 3 residents reviewed for abuse. (Residents 32 and 45)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review, and interview, the facility failed to ensure a care plan regarding activities was individualized and based on resident assessment for 1 of 18 residents whose care plans were reviewed. (Resident 21)
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a dependent resident was offered a shave, oral care daily and hair washed during complete bed bath for 1 of 2 residents reviewed for ADLs (activities of daily living). (Resident 232)
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observation, record review, and interviews, the facility failed to ensure an individualized activity program was implemented for 2 of 2 residents reviewed for activities. (Residents 21 and 232)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interview and record review, the facility failed to follow physician's orders related to administration of insulin for 1 of 2 residents reviewed for insulin use. (Resident 53)
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure the medication regimen for 1 of 5 residents reviewed for medications was free from unnecessary medications related to the lack of laboratory levels. (Resident 22)
Fire safety inspections
22 fire safety citations on file: 2 on February 24, 2026, 11 on November 27, 2024, 9 on December 12, 2023.
Every fire safety citation22 citations
- E Install an approved automatic sprinkler system.
- E Ensure proper usage of power strips and extension cords.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Provide properly protected cooking facilities.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Install corridor and hallway doors that block smoke.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Ensure proper usage of power strips and extension cords.
- E Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- C Install an approved automatic sprinkler system.
- B To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Install corridor and hallway doors that block smoke.
- F Have simulated fire drills held at unexpected times.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have horizontal exits used in accordance with safety requirements.
- E Meet other general requirements that are deficient.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Have properly installed electrical wiring and gas equipment.
- C Meet other general requirements that are deficient.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.43 | 3.69 | 3.86 |
| Registered nurses | 0.53 | 0.67 | 0.69 |
| All nursing staff on weekends | 2.95 | 3.25 | 3.42 |
| Nurse aides | 2.22 | ||
| Licensed practical nurses | 0.68 | ||
| Nursing staff turnover (share who left in a year) | 65.4% | 45.9% | 45.8% |
| Registered nurse turnover | 75.0% | 40.3% | 42.9% |
| Administrators who left | 2 |
CMS expects 4.08 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.63 on weekdays and 2.95 on weekends, 19% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 12.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.60 in April to June 2025 to 3.43 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.43 | 0.53 | 3.63 | 2.95 | 12.0% | 0 of 90 | 64 |
| Oct to Dec 2025 | 3.53 | 0.60 | 3.76 | 2.96 | 3.2% | 0 of 92 | 65 |
| Jul to Sep 2025 | 3.71 | 0.36 | 3.94 | 3.12 | 0.2% | 1 of 92 | 62 |
| Apr to Jun 2025 | 3.60 | 0.25 | 3.82 | 3.05 | 0.0% | 2 of 91 | 68 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.7 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.5 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.9 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.6 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 6.7 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 9.7 | 13.6 | 15.4 |
Owners and operators
Legal business name: THE HEALTH AND HOSPITAL CORPORATION OF MARION COUNTY. CMS links this home to American Senior Communities, a group of 90 nursing homes averaging 3.9 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| The Health and Hospital Corporation of Marion County | Direct ownership interest | Organization | 10/01/2006 | |
| Ohi Asset (in) Elkhart, LLC | 5% or greater security interest | Organization | 08/31/2012 | |
| Chies, Steven | Managing control - governing body | Individual | 03/17/2016 | |
| Jackson, Blake | Managing control - governing body | Individual | 10/01/2006 | |
| Jackson, Ethan | Managing control - governing body | Individual | 10/01/2006 | |
| Jackson, Mark | Managing control - governing body | Individual | 10/01/2006 | |
| Jackson, Michael | Managing control - governing body | Individual | 05/14/2024 | |
| Jackson, Wessley | Managing control - governing body | Individual | 10/01/2006 | |
| Justice, David | Managing control - governing body | Individual | 10/01/2006 | |
| Kelsey, Donna | Managing control - governing body | Individual | 07/18/2024 | |
| Stitle, Stephen | Managing control - governing body | Individual | 03/16/2016 | |
| Wright, Theressa | Managing control - governing body | Individual | 05/21/2021 | |
| Doucet, Kelly | Corporate director | Individual | 02/03/2025 | |
| Drummer, Carl | Corporate director | Individual | 01/01/2017 | |
| Fisch, Gary | Corporate director | Individual | 01/01/2025 | |
| Hanify, Thomas | Corporate director | Individual | 01/01/2022 | |
| Horn, Brenda | Corporate director | Individual | 09/20/2023 | |
| Lazard, Robert | Corporate director | Individual | 01/29/2021 | |
| O'Brien, Michael | Corporate director | Individual | 02/03/2025 | |
| Babcock, Paul | Corporate officer | Individual | 09/30/2020 | |
| Caine, Virginia | Corporate officer | Individual | 01/10/1994 | |
| Goddard, Nichole | Corporate officer | Individual | 07/11/2022 | |
| Harris, Lisa | Corporate officer | Individual | 12/22/2003 | |
| Simpson, James | Corporate officer | Individual | 08/06/2023 | |
| American Senior Communities LLC | Operational/managerial control | Organization | 10/01/2006 | |
| The Health and Hospital Corporation of Marion County | Operational/managerial control | Organization | 10/01/2006 | |
| Babcock, Paul | Operational/managerial control | Individual | 09/30/2020 | |
| Dice, Mark | Operational/managerial control | Individual | 06/01/2023 | |
| Goddard, Nichole | Operational/managerial control | Individual | 07/11/2022 | |
| Shane, Andrew | Operational/managerial control | Individual | 02/01/2023 | |
| Siddiqi, Israr | Operational/managerial control | Individual | 04/01/2019 | |
| Simpson, James | Operational/managerial control | Individual | 08/06/2023 | |
| Smith, Kyle | Operational/managerial control | Individual | 06/01/2026 | |
| Tomasi, Bryce | Operational/managerial control | Individual | 04/07/2025 | |
| Van Camp, Steven | Operational/managerial control | Individual | 06/01/2023 | |
| American Senior Communities LLC | Adp of the SNF | Organization | 06/19/2026 | |
| Ohi Asset (in) Elkhart, LLC | Adp of the SNF | Organization | 08/31/2012 | |
| Dice, Mark | Adp of the SNF | Individual | 06/01/2023 | |
| Shane, Andrew | Adp of the SNF | Individual | 02/01/2023 | |
| Siddiqi, Israr | Adp of the SNF | Individual | 06/19/2026 | |
| Tomasi, Bryce | Adp of the SNF | Individual | 06/19/2026 | |
| Van Camp, Steven | Adp of the SNF | Individual | 06/01/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 9 problems in this area, most recently on June 26, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 6 problems in this area, most recently on February 24, 2026: "Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 4 problems in this area, most recently on February 24, 2026: "Ensure each resident’s drug regimen must be free from unnecessary drugs."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on December 12, 2023: "Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.95 hours per resident per day, below the Indiana average of 3.25.
- How long has the current administrator been here?CMS counts 2 administrators who left in the period it measured.
Other nursing homes nearby
- Woodland Manor Elkhart, 0.8 mi · 1 of 5 stars · 48 citations
- Brickyard Healthcare - Elkhart Care Center Elkhart, 1.3 mi · 1 of 5 stars · 39 citations
- Elkhart Meadows Elkhart, 1.9 mi · 5 of 5 stars · 6 citations
- Valley View Healthcare Center Elkhart, 1.9 mi · 1 of 5 stars · 48 citations
- Greenleaf Health Campus Elkhart, 2.1 mi · 3 of 5 stars · 23 citations
- Hubbard Hill Estates Inc Elkhart, 2.5 mi · 5 of 5 stars · 5 citations
- East Lake Nursing & Rehabilitation Center Elkhart, 4 mi · 3 of 5 stars · 13 citations
- Belltower Health & Rehabilitation Center Granger, 9.3 mi · 4 of 5 stars · 22 citations
Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Riverside Village's Medicare star rating?
- CMS rates Riverside Village 2 out of 5 stars overall, with 2 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Riverside Village get at its last inspection?
- 6 health deficiencies at the standard inspection on February 24, 2026. The Indiana average is 7.2.
- Has Riverside Village been fined?
- CMS lists no fines in the last three years.
- Does Riverside Village accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Riverside Village?
- CMS lists 42 owners and managers, and links the home to American Senior Communities. Legal business name: THE HEALTH AND HOSPITAL CORPORATION OF MARION COUNTY.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.