Valley View Healthcare Center
333 W Mishawaka Rd, Elkhart, IN 46517 · Elkhart County · (574) 293-1550
94 certified beds, about 77 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1993
Inside a hospital Certified for Medicaid Certified for Medicare
Overall
1 of 5
Health inspections
1 of 5
Staffing
2 of 5
Quality measures
4 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 155496 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 28, 2025, inspectors cited 9 health deficiencies (the Indiana average is 7.2, the national average 9.2).
Of 48 health citations since March 2023, 2 were rated as actual harm or immediate jeopardy to residents (1 immediate jeopardy).
CMS lists 1 fine totaling $284,560 in the last three years; the largest was $284,560, and the latest is dated February 9, 2026.
Nurses and nurse aides worked 3.32 hours per resident per day, against 3.69 across Indiana and 3.86 nationally. Registered nurses accounted for 0.50 of those hours.
59.0% of nursing staff left within the year CMS measured (Indiana average 45.9%).
CMS links it to Communicare Health, an affiliated group of 110 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
2103/23
111/23
904/24
401/25
903/25
105/25
202/26
106/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 48 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
1J
0K
0L
Actual harm
1G
0H
0I
Potential for more than minimal harm
26D
16E
3F
Potential for minimal harm
0A
1B
0C
June 2, 2026Complaint inspection · 1 citation
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview the facility failed to follow the orders to discontinue an ordered anticoagulant for 1 of 5 residents reviewed for medications. (Resident B)
February 9, 2026Complaint inspection · 2 citations
- J Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on record review and interview, the facility failed to transcribe and implement physician ordered hydration, nutrition and medications for a newly admitted resident. This practice resulted in the resident being hospitalized with a hyperosmolar hyperglycemic state (a critical, often fatal, complication from type 2 diabetes defined by severe hyperglycemia [high blood sugar] and extreme dehydration) that included a blood sugar level of 954 milligrams per deciliter (mg/dL) and extreme hypovolemic depletion (loss of extracellular fluid such as blood/salt/water) for 1 of 3 residents reviewed for quality of care. (Resident B) This practice had the potential to affect all newly admitted residents. The immediate jeopardy began on 1/4/26 when the facility failed to record and implement admission orders for critical medications and nutrition/hydration. [...]
- G Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on record review and interview, the facility failed to obtain physician ordered laboratory tests, including a urinalysis for 1 of 3 residents reviewed for laboratory service. (Resident C) This deficient practice resulted in a required hospitalization for uremic encephalopathy, hyperkalemia, acute kidney injury and acute hypoxic respiratory failure with pneumonia.
May 21, 2025Complaint inspection · 1 citation
- D Provide care by qualified persons according to each resident's written plan of care.
Inspectors wroteBased on record review and interview, the facility failed to ensure nursing staff who participated in cardiopulmonary resuscitation (CPR) were current in their CPR training and certification for 1 of 3 residents reviewed for cardiopulmonary resuscitation, (Resident E).
March 28, 2025Standard inspection, Complaint inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store and serve food in a sanitary manner in the pantries, dining rooms, and kitchen. This had the potential to affect 81 of 81 residents who consumed food from the kitchen, pantries and dining room.
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on interview and record review, the facility failed to provide written notification of a transfer/discharge to the resident or resident's representative for 3 of 3 residents reviewed for hospitalization. (Residents H, L and M)
- E Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interview and record review, the facility failed to provide the facility's Bed Hold Policy to the resident or resident representative for 3 of 3 residents reviewed for hospitalization. (Residents H, L and M)
- E Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Inspectors wroteBased on observation, interview and record review, the facility failed to change the dressings of residents who had a peripherally inserted central catheter (PICC) line for 3 of 3 residents whose PICC lines were reviewed. (Residents B, D and C)
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview, the facility failed to provide medications to residents as ordered by the Physician for 4 of 6 residents whose medications were reviewed. In addition, the facility failed to appropriately store medications in 1 of 3 Medication Carts reviewed. (Residents F, N, O, C & 100 Hall Medication Cart )
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure accurate documentation of PICC (peripherally-inserted central catheter) dressing changes for 3 of 3 residents reviewed. (Residents C, D and B)
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review the facility failed to follow the standards of practice for infection control for 1 of 1 resident reviewed for tracheostomy care (Resident 3), for 2 of 3 residents reviewed for PICC line care (Residents B and 76) and 2 residents observed for mediction administration. (Resident K and 13)
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on interviews and record review, the facility failed to ensure a resident's choice of code status was documented consistently in the medical record for 1 of 3 residents reviewed for code status (Resident 70).
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure showers, hair care and/or nail care were provided for 2 of 6 residents. (Resident L- showers and hair care, Resident K- nail care)
January 29, 2025Complaint inspection · 4 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure freedom from verbal abuse for 2 of 8 residents reviewed (Resident F and Resident G).
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure an occurrence of verbal abuse was reported to the Department of Health for 1 of 8 residents reviewed (Resident F).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure an allegation of verbal abuse was investigated for 2 of 8 residents reviewed (Resident F, Resident G).
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, interview, and record review the facility failed to ensure assessment, education and care planning were accurately recorded pertaining to smoking for 1 of 4 residents reviewed (Resident D).
April 24, 2024Standard inspection, Complaint inspection · 9 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview and record review, the facility failed to store food and maintain equipment in a sanitary manner related to foods not sealed tightly, mold in a refrigerator, cookware with chipped Teflon and a resident's personal water container with mold (Resident G). This deficient practice had the potential to affect 84 of 84 residents who received meals out of the kitchen.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review, observation and interview, the facility failed to develop comprehensive/person centered care plans for residents with behaviors and dementia care, for 6 of 23 residents whose care plans were reviewed. (Residents 66, 17, 77, 5, E & F)
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure a medication cart was kept locked when unattended during a random observation of the medication cart. This had the potential to affect the 22 residents residing on the memory care unit. (400 Hall Medication Cart)
- E Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Inspectors wroteBased on observation, interview, and record review, the facility failed to ensure a safe, clean and comfortable environment was maintained related to missing dresser drawer handles, a missing bathroom door knob, broken window blinds, and mold in a closet, as well as dirty microwaves, drawers, an oven, and cabinets/drawers for 2 of 4 halls observed. (200 & 400 halls)
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on record review and interview, the facility failed to ensure 1 of 1 resident's Level One PASARR (Preadmission Screening and Resident Review) assessment was completed accurately and failed to complete an updated Level 1 review. (Resident 66)
- D Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, record review and interview, the facility failed to ensure residents requiring assistance with Activities of Daily Living (ADL) receive adequate assistance with hair and nail care and bathing for 2 of 5 residents reviewed for ADLs. (Residents E and M)
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, record review and interview, the facility failed to maintain oxygen equipment in a sanitary manner related to a dirty air filter on an oxygen concentrator for 1 of 2 residents who were reviewed for the use of oxygen. (Resident 21)
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on interview and record review the facility failed to assess a resident upon return from dialysis procedures for 1 of 1 resident reviewed for dialysis. (Resident 34)
- D Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased on observation, interview, and record review, the facility failed to provide residents with appropriate serving sizes for 1 of 4 residents reviewed for pureed meals.
November 1, 2023Complaint inspection · 1 citation
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on record review and interview, the facility failed to ensure physician's orders were followed when medications were not documented as administered for 1 of 3 residents reviewed for medications, (Resident B).
March 14, 2023Standard inspection · 21 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observations and interviews the facility failed to ensure kitchen equipment was free of lime build up and dishes were stored to prevent cross contamination. This deficient practice had the potential to affect 83 of 83 residents.
- E Ensure residents have reasonable access to and privacy in their use of communication methods.
Inspectors wroteBased on observation and interviews, the facility failed to ensure mail was delivered to residents on Saturdays. (Residents 36, 39, 63 and 71)
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wrote1. Based on observation, record review and interviews, the facility failed to ensure care plan meetings, involving the resident and/or their representative, were completed when a comprehensive assessment and/or quarterly review of the assessment was completed. This deficient practice affected (Residents C, D, 13, 19 and 25) and the facility failed to ensure care plans were revised after a resident declined for 1 of 2 residents reviewed for Activities of Daily Living declines. (Resident 70).
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure residents received personal hygiene such as shaving and nail care for 5 of 8 residents reviewed for activities of daily living. (Residents 10, 13, 17, 27 & 56)
- E Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure it was free of a medication error rate of greater than 5% for 1 of 7 residents observed during medication pass. Two medication errors were observed during 25 opportunities. This resulted in a medication error rate of 8 percent. (Resident 20)
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review and interview, the facility failed to place open dates on medication for 1 out of 2 carts reviewed for medication storage and labeling. This deficient practice affected 9 residents. (Residents 2, 8, 30, 36, 37, 55, 64, 69 and 74)
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observations, and interviews the facility failed to identify concerns with palatability and temperature of food served for the residents. This deficient practice had the potential to affect 83 of 83 residents.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview and record review, the facility failed to wear appropriate personal protective equipment (PPE) when entering a transmission based precaution (TBP) room (Resident 81) and failed to ensure infection control practices were followed during medication administration and dressing change (Resident 20, 236 and 17).
- D Keep residents' personal and medical records private and confidential.
Inspectors wroteBased on observation, interview, and record review, the facility failed to perform a dressing change in a private area for 1 out of 1 reviewed for dignity. (Resident 17)
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure a significant change assessment was completed after a significant decline in transfer, ambulation, bed mobility, toileting and bowel and bladder continency was noted for 1 of 2 residents reviewed for ADL (Activities of Daily Living) declines and bowel and bladder continency. (Resident 70)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure a care plan was initiated to address medications utilized for behaviors and insomnia for 1 of 5 residents reviewed for medication use. (Resident 70)
- D Plan the resident's discharge to meet the resident's goals and needs.
Inspectors wroteBased on interview and record review, the facility failed to have a discharge care plan for 1 of 2 closed records reviewed for care plans. (Resident 75)
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview and record review the facility failed to identify and assess the use of an AFO (ankle foot orthosis) splint for 1 of 3 residents reviewed for splint use and range of motion issues. (Resident 3)
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, interview and record review, the facility failed to ensure hand splints were applied for 1 of 4 residents reviewed for limited range of motion. (Resident 27)
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, record review and interviews, the facility failed to implement interventions to prevent recurrent falls for 1 of 4 residents (Resident 13) and failed to ensure hot water temperatures were maintained at a safe level for 1 of 4 halls.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, interview and record review the facility failed to ensure that all respiratory equipment was available, labeled and dated at the bedside for immediate use. This deficient practice affected 1 of 2 residents reviewed for respiratory care. (Resident 3)
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on observation, record review and interviews, the facility failed to document and communicate behavioral triggers to prevent re-traumatization for 1 of 1 residents reviewed for post traumatic stress disorder. (Resident 45)
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure adequate monitoring was documented in regards to multiple orders for antibiotic eye drops for 1 of 2 residents reviewed for antibiotic medications. (Resident C)
- D Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure there were adequate indications and monitoring of use for psychotropic medications for 1 of 5 residents reviewed for unnecessary medications. (Resident 70)
- D Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Inspectors wroteBased on observation, record review and interviews, the facility failed to ensure the menus were followed 4 of 83 residents (Residents C, D, 8 and 54) and 3 of 4 residents who attended the resident council meeting. (Residents 36, 39 and 63)
- B Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on interview and record review, the facility failed to provide a written summary of the base line care plan to the resident and resident representative within 48 hours of admission for 1 of 2 newly admitted residents reviewed for base line care plans. (Resident 56)
Fire safety inspections
48 fire safety citations on file: 19 on March 28, 2025, 15 on April 24, 2024, 14 on March 14, 2023.
Every fire safety citation48 citations
- F Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- F Install proper backup exit lighting.
- E Keep aisles, corridors, and exits free of obstruction in case of emergency.
- E Have horizontal exits used in accordance with safety requirements.
- E Have exits that are accessible at all times.
- E Have properly located and lighted "Exit" signs.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- E Provide properly protected cooking facilities.
- E Install an approved automatic sprinkler system.
- E Inspect, test, and maintain automatic sprinkler systems.
- E Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
- E Install corridor and hallway doors that block smoke.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E Have restrictions on the use of highly flammable decorations.
- E Have proper medical gas storage and administration areas.
- E Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- C Create arrangements with other facilities to receive patients.
- C Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- C Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
- F Establish staff and initial training requirements.
- F Conduct testing and exercise requirements.
- F Meet other general requirements that are deficient.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- E Use approved construction type or materials.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Install an approved automatic sprinkler system.
- E Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- E Have properly installed electrical wiring and gas equipment.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Ensure proper usage of power strips and extension cords.
- E Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
- D Install corridor and hallway doors that block smoke.
- C Have generator or other power source capable of supplying service within 10 seconds.
- F Develop and maintain an Emergency Preparedness Program (EP).
- F Develop Emergency Preparedness policies and procedures.
- F Develop a communication plan.
- F Establish emergency prep training and testing.
- F Implement emergency and standby power systems.
- F Install emergency lighting that can last at least 1 1/2 hours.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Properly select, install, inspect, or maintain portable fire extinguishes.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- D Install corridor and hallway doors that block smoke.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| February 9, 2026 | Fine | $284,560 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Indiana | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.32 | 3.69 | 3.86 |
| Registered nurses | 0.50 | 0.67 | 0.69 |
| All nursing staff on weekends | 3.07 | 3.25 | 3.42 |
| Nurse aides | 2.14 | ||
| Licensed practical nurses | 0.68 | ||
| Nursing staff turnover (share who left in a year) | 59.0% | 45.9% | 45.8% |
| Registered nurse turnover | 70.0% | 40.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.71 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.42 on weekdays and 3.07 on weekends, 10% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.20 in April to June 2025 to 3.32 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.32 | 0.50 | 3.42 | 3.07 | 0.0% | 0 of 90 | 77 |
| Oct to Dec 2025 | 3.27 | 0.36 | 3.38 | 2.99 | 0.0% | 0 of 92 | 78 |
| Jul to Sep 2025 | 3.26 | 0.41 | 3.41 | 2.88 | 0.0% | 0 of 92 | 73 |
| Apr to Jun 2025 | 3.20 | 0.34 | 3.37 | 2.77 | 0.0% | 0 of 91 | 78 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Indiana, Jan to Mar 2026 | 3.63 | 0.62 | 3.80 | 3.19 | 3.4% | 0.4% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Indiana | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 2.7 | 11.0 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.6 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 4.9 | 3.9 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 4.4 | 11.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 3.6 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 17.2 | 13.6 | 15.4 |
Owners and operators
Legal business name: HANCOCK REGIONAL HOSPITAL. CMS links this home to Communicare Health, a group of 110 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hancock Regional Hospital | 5% or greater direct ownership interest | Organization | 100% | 01/01/2014 |
| Bond, Maria | Managing control - governing body | Individual | 07/01/2021 | |
| Clark, Timothy | Managing control - governing body | Individual | 05/01/2015 | |
| Daugherty, Joshua | Managing control - governing body | Individual | 01/01/2020 | |
| Felker, Dean | Managing control - governing body | Individual | 05/01/2015 | |
| Joyner, Sara | Managing control - governing body | Individual | 01/01/2022 | |
| Willard, Lacey | Managing control - governing body | Individual | 07/01/2022 | |
| Wilson, Roy | Managing control - governing body | Individual | 05/01/2015 | |
| Bond, Maria | Corporate director | Individual | 07/01/2021 | |
| Clark, Timothy | Corporate director | Individual | 01/01/2014 | |
| Daugherty, Joshua | Corporate director | Individual | 01/01/2020 | |
| Felker, Dean | Corporate director | Individual | 01/01/2014 | |
| Joyner, Sara | Corporate director | Individual | 01/01/2022 | |
| Wilson, Roy | Corporate director | Individual | 01/01/2014 | |
| Long, Steven | Corporate officer | Individual | 11/14/2018 | |
| Mishawaka Mgt Co LLC | Operational/managerial control | Organization | 09/01/2017 | |
| Long, Steven | Operational/managerial control | Individual | 11/14/2018 | |
| Odenthal, Richard | Operational/managerial control | Individual | 09/01/2017 | |
| Shirley, Olivia | Operational/managerial control | Individual | 11/06/2023 | |
| Siddiqi, Israr | Operational/managerial control | Individual | 12/01/2024 | |
| Bond, Maria | Trustee of the SNF | Individual | 07/01/2021 | |
| Clark, Timothy | Trustee of the SNF | Individual | 05/01/2015 | |
| Daugherty, Joshua | Trustee of the SNF | Individual | 01/01/2020 | |
| Felker, Dean | Trustee of the SNF | Individual | 05/01/2015 | |
| Joyner, Sara | Trustee of the SNF | Individual | 01/01/2022 | |
| Willard, Lacey | Trustee of the SNF | Individual | 07/01/2022 | |
| Wilson, Roy | Trustee of the SNF | Individual | 05/01/2015 | |
| Hancock Regional Hospital | Adp of the SNF | Organization | 05/15/2025 | |
| Mishawaka Mgt Co LLC | Adp of the SNF | Organization | 09/01/2017 | |
| Omega Healthcare Investors Inc | Adp of the SNF | Organization | 09/01/2017 | |
| Omg in Mstr Lsco LLC | Adp of the SNF | Organization | 05/15/2025 | |
| Shirley, Olivia | Adp of the SNF | Individual | 11/06/2023 | |
| Siddiqi, Israr | Adp of the SNF | Individual | 05/27/2025 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 14 problems in this area, most recently on June 2, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- When is the care plan meeting, and can family attend it?Inspectors cited 9 problems in this area, most recently on May 21, 2025: "Provide care by qualified persons according to each resident's written plan of care."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 7 problems in this area, most recently on March 28, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 6 problems in this area, most recently on March 28, 2025: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.07 hours per resident per day, below the Indiana average of 3.25.
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Indiana contacts for a concern about a nursing home
These are the official offices in Indiana. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Indiana Department of Health, Division of Long-Term Care, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Indiana Long-Term Care Ombudsman Program, 800-622-4484. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Indiana Department of Health, Nursing Home Report Cards, where Indiana publishes its own records on licensed homes.
Common questions
- What is Valley View Healthcare Center's Medicare star rating?
- CMS rates Valley View Healthcare Center 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 4 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Valley View Healthcare Center get at its last inspection?
- 9 health deficiencies at the standard inspection on March 28, 2025. The Indiana average is 7.2.
- Has Valley View Healthcare Center been fined?
- Yes. CMS lists 1 fine totaling $284,560 in the last three years.
- Does Valley View Healthcare Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Valley View Healthcare Center?
- CMS lists 33 owners and managers, and links the home to Communicare Health. Legal business name: HANCOCK REGIONAL HOSPITAL.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.