Home / New Hampshire / Rochester
Rochester Manor
40 Whitehall Road, Rochester, NH 03867 · Strafford County · (603) 332-7711
108 certified beds, about 83 residents a day · For profit - Corporation · Medicare and Medicaid since 1972
Certified for Medicaid Certified for Medicare
Overall
2 of 5
Health inspections
2 of 5
Staffing
2 of 5
Quality measures
2 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305024 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 11, 2026, inspectors cited 2 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 13 health citations since April 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.20 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 0.55 of those hours.
32.8% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
104/24
606/25
401/26
206/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 13 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
13D
0E
0F
Potential for minimal harm
0A
0B
0C
June 11, 2026Standard inspection · 2 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on record review and interview, the facility failed to implement a comprehensive care plan for 1 resident in a final sample of 19 residents (Resident identifier is #55). Findings Include: Review on 6/11/26 of the facility's policy Skin integrity and Wound Management, review date 6/15/25, revealed . The plan of care will be reflective of assessment findings from the comprehensive patient assessment and wound evaluation 6.4 Perform and document skin inspection on all newly admitted /readmitted patients weekly thereafter and with any significant change of condition. Resident #55Review on 6/11/26 of Resident #55;'s care plan revealed an intervention of Weekly wound assessment to include measurements and description of wound status, dated 8/21/25 within the focus area of risk for skin breakdown. Interview on 6/8/26 at approximately 9:26 a.m. [...]
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, interview, and record review, the facility failed to facilitate ordered services from an outside provider for 1 of 3 residents reviewed for Urinary catheter/UTI (Urinary Tract Infection) in a final sample of 19 residents. (Resident identifier is #36.)
January 14, 2026Complaint inspection · 4 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to report an injury of unknown source to the State Survey Agency (SSA) for 1 of 1 residents reviewed for neglect. (Resident identifier is #1).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to thoroughly investigate an injury of unknown source for 1 of 1 resident reviewed for neglect. (Resident Identifier is #1).
- D Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to provide notice to the resident or the resident representative(s) of transfer and bed hold for 1 of 2 residents reviewed for hospitalization (Resident identifier is #1).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that resident medical records were complete and accurately documented for 1 of 4 medical records reviewed. (Resident Identifier is #1.)Findings Include:Review on 1/14/26 of Resident #1's progress note, dated 12/8/25 at 11:26 a.m., revealed a note by Staff D (Physician Assistant) that read, Chief complaint: Nursing request eval [evaluation] for LUE [Left upper extremity] swelling. New LUE edema exam. Most consistent with dependent edema in setting of severe hypoalbuminemia, as well as patient reported sleeping on left side. Though some of the swelling to LUE does not appear to be pitting, and there is minimal erythema/warmth and slight tenderness. Doubt cellulitis though there is some concern for LUE DVT [deep vein thrombosis]. Will transfer emergently to hospital for Doppler study rule out LUE DVT. [...]
June 6, 2025Standard inspection, Complaint inspection · 6 citations
- D Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow it's grievance policy for tracking, investigating, and prompt resolution of grievances for 1 out of 1 resident reviewed for grievances (Resident identifiers is #4).
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to thoroughly investigate after a resident's fall for 1 of 1 resident reviewed for falls in a final sample of 18 residents. (Resident Identifier is #82).
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on interview, and record review, it was determined that the facility failed to revise a care plan for 1 resident in a final sample of 18 residents (Resident identifiers is #23).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow physician orders for 1 of 4 residents reviewed for medication administration in a final sample of 18 residents (Resident Identifiers is #77).
- D Provide care or services that was trauma informed and/or culturally competent.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to ensure that trauma survivors have interventions identified to eliminate or mitigate triggers that may cause re-traumatization for 1 of 1 resident reviewed for mood and behaviors in a final sample of 18 residents. (Resident identifier is #4).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to implement infection control policies and procedures for 1 of 1 resident observed for wound care in the final survey sample of 18 residents. (Resident identifier is #66).
April 3, 2024Standard inspection · 1 citation
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards for food safety to prevent foodborne illness for 1 of 1 kitchen observed.
Fire safety inspections
9 fire safety citations on file: 2 on June 11, 2026, 4 on June 6, 2025, 3 on April 3, 2024.
Every fire safety citation9 citations
- D Install corridor and hallway doors that block smoke.
- D Ensure proper usage of power strips and extension cords.
- E Conduct testing and exercise requirements.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- C Have simulated fire drills held at unexpected times.
- B Have generator or other power source capable of supplying service within 10 seconds.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- C Install emergency lighting that can last at least 1 1/2 hours.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.20 | 3.90 | 3.86 |
| Registered nurses | 0.55 | 0.78 | 0.69 |
| All nursing staff on weekends | 2.80 | 3.47 | 3.42 |
| Nurse aides | 1.72 | ||
| Licensed practical nurses | 0.92 | ||
| Nursing staff turnover (share who left in a year) | 32.8% | 44.1% | 45.8% |
| Registered nurse turnover | 38.9% | 40.9% | 42.9% |
| Administrators who left | 1 |
CMS expects 3.85 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.36 on weekdays and 2.80 on weekends, 17% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 14.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.06 in April to June 2025 to 3.20 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.20 | 0.55 | 3.36 | 2.80 | 14.0% | 0 of 90 | 83 |
| Oct to Dec 2025 | 3.05 | 0.77 | 3.22 | 2.63 | 10.8% | 0 of 92 | 85 |
| Jul to Sep 2025 | 3.00 | 0.72 | 3.17 | 2.58 | 7.2% | 0 of 92 | 83 |
| Apr to Jun 2025 | 3.06 | 0.82 | 3.23 | 2.65 | 6.9% | 0 of 91 | 80 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 32.9 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 2.3 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.0 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.9 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.4 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.1 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 33.3 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 11.9 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.3 | 1.9 | 1.8 |
Owners and operators
Legal business name: 40 WHITEHALL ROAD OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Summit Care LLC | 5% or greater direct ownership interest | Organization | 100% | 07/10/2015 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 07/01/2015 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Skilled Healthcare LLC | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Summit Care Parent LLC | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 07/10/2015 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 07/10/2015 | |
| Berg, Michael | Corporate officer | Individual | 12/01/2015 | |
| Bridgeford, Laura | Corporate officer | Individual | 04/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 04/01/2024 | |
| McCracken, Kathleen | Operational/managerial control | Individual | 05/06/2024 | |
| Rizkalla Hanna, Magued | Operational/managerial control | Individual | 01/01/2018 | |
| Bogdan, Gregory | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/14/2025 | |
| Kirschner, Jonathan | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/14/2025 | |
| Murray, Lauren | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 03/14/2025 | |
| McCracken, Kathleen | Adp of the SNF | Individual | 05/06/2024 | |
| Rizkalla Hanna, Magued | Adp of the SNF | Individual | 01/01/2018 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 11, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on January 14, 2026: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on June 11, 2026: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 2 problems in this area, most recently on January 14, 2026: "Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.80 hours per resident per day, below the New Hampshire average of 3.47.
- How long has the current administrator been here?CMS counts 1 administrator who left in the period it measured.
Other nursing homes nearby
- Birch Healthcare Center Rochester, 0.4 mi · 2 of 5 stars · 10 citations
- Riverside Rest Home Dover, 5.5 mi · 5 of 5 stars · 7 citations
- Dover Center for Health & Rehabilitation Dover, 6.7 mi · 4 of 5 stars · 13 citations
- Langdon Place of Dover Dover, 9.4 mi · 5 of 5 stars · 7 citations
- Pinnacle Health & Rehab at N Berwick North Berwick, 10.8 mi · 5 of 5 stars · 12 citations
- Saint Ann Rehabilitation and Nursing Center Dover, 11.6 mi · 4 of 5 stars · 6 citations
- Pinnacle Health & Rehab at Sanford Sanford, 13 mi · 5 of 5 stars · 12 citations
- Summer Commons Sanford, 14 mi · 5 of 5 stars · 18 citations
Common questions
- What is Rochester Manor's Medicare star rating?
- CMS rates Rochester Manor 2 out of 5 stars overall, with 2 for health inspections, 2 for staffing and 2 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Rochester Manor get at its last inspection?
- 2 health deficiencies at the standard inspection on June 11, 2026. The New Hampshire average is 4.
- Has Rochester Manor been fined?
- CMS lists no fines in the last three years.
- Does Rochester Manor accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Rochester Manor?
- CMS lists 20 owners and managers, and links the home to Genesis Healthcare. Legal business name: 40 WHITEHALL ROAD OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.