Home / New Hampshire / Dover
Riverside Rest Home
276 County Farm Road, Dover, NH 03820 · Strafford County · (603) 742-1348
215 certified beds, about 165 residents a day · Government - County · Medicare and Medicaid since 1995
CMS Care Compare ratings, data as of September 1, 2026 · CCN 305047 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on April 8, 2026, inspectors cited 2 health deficiencies (the New Hampshire average is 4, the national average 9.2).
None of its 7 health citations since January 2024 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 4.30 hours per resident per day, against 3.90 across New Hampshire and 3.86 nationally. Registered nurses accounted for 1.13 of those hours.
16.2% of nursing staff left within the year CMS measured (New Hampshire average 44.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 7 health citations on file.
April 8, 2026Standard inspection · 2 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow manufacturers' instructions for medication administration in 1 of 2 insulin administration observations. (Resident identifier is #111).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to have an water management plan that included an assessment and control measures to identify and prevent the growth and spread of Legionella and other opportunistic waterborne pathogens in a facility with a census of 164 residents.
February 12, 2025Standard inspection · 4 citations
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to follow professional standard for 1 of 7 residents observed for medication administration (Resident identifier is #84).
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and interview, it was determined that the facility failed to ensure that expired medications were removed from stock in 1 of 3 medications rooms observed.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on interview and record review, it was determined that the facility failed to follow physician orders for timely laboratory services for 1 of 1 resident reviewed for psychotropic medication side effects in a final sample of 31 residents (Resident identifiers is #143).
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to implement the facility's infection control policies contact precautions for 2 residents reviewed for transmission based precautions in a final sample of 31 residents (Resident identifiers are #13 and #113).
January 11, 2024Standard inspection · 1 citation
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure resident medications had accurate labeling to facilitate the safe administration of medications in 1 of 4 medication carts and medications not discarded after expiration in 1 of 3 medication rooms observed (Unit 2: left medication cart; Unit 4: medication room) (Resident Identifiers are #27 and #32).
Fire safety inspections
24 fire safety citations on file: 10 on April 8, 2026, 5 on February 12, 2025, 9 on January 11, 2024.
Every fire safety citation24 citations
- F Address patient/client population and determine types of services needed.
- F Provide emergency officials' contact information.
- F Inspect, test, and maintain automatic sprinkler systems.
- E List the names and contact information of those in the facility.
- E Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Provide properly protected cooking facilities.
- C Develop and maintain an Emergency Preparedness Program (EP).
- C Establish roles under a Waiver declared by secretary.
- F Establish emergency prep training and testing.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
- D Meet requirements for the use of electrical equipment.
- D Have proper medical gas storage and administration areas.
- E Have properly installed hallway dispensers for alcohol-based hand rub.
- D Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- D Provide properly protected cooking facilities.
- D Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- C Install emergency lighting that can last at least 1 1/2 hours.
- C Have properly located and lighted "Exit" signs.
- C Have simulated fire drills held at unexpected times.
- C To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- C Have generator or other power source capable of supplying service within 10 seconds.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | New Hampshire | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 4.30 | 3.90 | 3.86 |
| Registered nurses | 1.13 | 0.78 | 0.69 |
| All nursing staff on weekends | 3.84 | 3.47 | 3.42 |
| Nurse aides | 2.55 | ||
| Licensed practical nurses | 0.62 | ||
| Nursing staff turnover (share who left in a year) | 16.2% | 44.1% | 45.8% |
| Registered nurse turnover | 7.7% | 40.9% | 42.9% |
| Administrators who left | not reported |
CMS expects 3.01 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.48 on weekdays and 3.84 on weekends, 14% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 2.9% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.50 in April to June 2025 to 4.30 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.30 | 1.13 | 4.48 | 3.84 | 2.9% | 0 of 90 | 165 |
| Oct to Dec 2025 | 4.35 | 1.17 | 4.59 | 3.74 | 0.0% | 0 of 92 | 166 |
| Jul to Sep 2025 | 4.32 | 1.15 | 4.58 | 3.64 | 0.0% | 0 of 92 | 162 |
| Apr to Jun 2025 | 4.50 | 1.11 | 4.69 | 4.02 | 6.8% | 0 of 91 | 160 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| New Hampshire, Jan to Mar 2026 | 3.85 | 0.74 | 4.01 | 3.45 | 13.1% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | New Hampshire | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 17.2 | 22.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.3 | 1.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.3 | 2.1 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.8 | 4.4 | 3.2 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 11.2 | 17.5 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.5 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 35.3 | 17.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 16.8 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 0.0 | 13.4 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 2.0 | 1.6 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.9 | 1.8 |
Owners and operators
Legal business name: COUNTY OF STRAFFORD.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Maglaras, George | Corporate director | Individual | 01/01/1987 | |
| County of Strafford | Operational/managerial control | Organization | 04/01/1995 | |
| Bower, Raymond | Operational/managerial control | Individual | 07/27/1987 | |
| Brown, Deirdra | Operational/managerial control | Individual | 09/05/2023 | |
| Clary, Patrick | Operational/managerial control | Individual | 01/20/1988 | |
| Emerton, Jennifer | Operational/managerial control | Individual | 07/12/2016 | |
| Fuller, Keith | Operational/managerial control | Individual | 11/25/2002 | |
| Hogan, Jennifer | Operational/managerial control | Individual | 08/07/2022 | |
| Kane, Doug | Operational/managerial control | Individual | 10/07/2019 | |
| Kopreski, Paul | Operational/managerial control | Individual | 08/19/2014 | |
| Lambert, Linda | Operational/managerial control | Individual | 06/05/2022 | |
| Lapoint, Kristina | Operational/managerial control | Individual | 07/21/2010 | |
| Leavitt, Sean | Operational/managerial control | Individual | 01/01/2025 | |
| Legere, Diane | Operational/managerial control | Individual | 12/05/1996 | |
| Maglaras, George | Operational/managerial control | Individual | 01/01/1987 | |
| Morse, Mike | Operational/managerial control | Individual | 11/04/2002 | |
| Pitre, Joe | Operational/managerial control | Individual | 01/01/2025 | |
| Tiernan, Christine | Operational/managerial control | Individual | 01/03/2012 | |
| County of Strafford | Adp of the SNF | Organization | 04/04/2025 | |
| Bower, Raymond | Adp of the SNF | Individual | 04/04/2025 | |
| Clary, Patrick | Adp of the SNF | Individual | 01/20/1988 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 2 problems in this area, most recently on April 8, 2026: "Ensure services provided by the nursing facility meet professional standards of quality."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on April 8, 2026: "Provide and implement an infection prevention and control program."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 2 problems in this area, most recently on February 12, 2025: "Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs."
- Who is the administrator and director of nursing, and how long have they been in the job?Inspectors cited 1 problem in this area, most recently on February 12, 2025: "Provide timely, quality laboratory services/tests to meet the needs of residents."
Other nursing homes nearby
- Dover Center for Health & Rehabilitation Dover, 2.6 mi · 4 of 5 stars · 13 citations
- Langdon Place of Dover Dover, 4.8 mi · 5 of 5 stars · 7 citations
- Birch Healthcare Center Rochester, 5.2 mi · 2 of 5 stars · 10 citations
- Rochester Manor Rochester, 5.5 mi · 2 of 5 stars · 13 citations
- Saint Ann Rehabilitation and Nursing Center Dover, 6.8 mi · 4 of 5 stars · 6 citations
- Pinnacle Health & Rehab at N Berwick North Berwick, 11.6 mi · 5 of 5 stars · 12 citations
- Durgin Pines Kittery, 13.1 mi · 5 of 5 stars · 9 citations
- Edgewood Centre (the) Portsmouth, 14 mi · 3 of 5 stars · 14 citations
Common questions
- What is Riverside Rest Home's Medicare star rating?
- CMS rates Riverside Rest Home 5 out of 5 stars overall, with 4 for health inspections, 5 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Riverside Rest Home get at its last inspection?
- 2 health deficiencies at the standard inspection on April 8, 2026. The New Hampshire average is 4.
- Has Riverside Rest Home been fined?
- CMS lists no fines in the last three years.
- Does Riverside Rest Home accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Riverside Rest Home?
- CMS lists 21 owners and managers. Legal business name: COUNTY OF STRAFFORD.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.