Springtree Healthcare & Rehab Center
3433 Springtree Drive, Roanoke, VA 24012 · Roanoke City County · (540) 981-2790
120 certified beds, about 113 residents a day · For profit - Corporation · Medicare and Medicaid since 2004
Last standard inspection more than 2 years ago Certified for Medicaid Certified for Medicare
Overall
3 of 5
Health inspections
3 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495378 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 23, 2024, inspectors cited 13 health deficiencies (the Virginia average is 14.3, the national average 9.2).
None of its 40 health citations since March 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.68 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.38 of those hours.
47.6% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Lifeworks Rehab, an affiliated group of 64 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
503/21
1606/23
202/24
1305/24
208/25
203/26
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 40 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
36D
4E
0F
Potential for minimal harm
0A
0B
0C
March 11, 2026Complaint inspection · 2 citations
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to follow the comprehensive person-centered care plan for one of four residents in the survey sample, resident #1.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on staff interview, clinical record review and facility document review, the facility staff failed to maintain acceptable levels of nutrition and hydration status for one of five residents in the survey sample, resident #1.
August 20, 2025Complaint inspection · 2 citations
- D Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to review the resident's total program of care from a hospital discharge to include blood glucose checks for 1 of 7 residents, Resident #4.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure medications were available for administration for 2 of 7 residents, Residents #3 and #4.
May 23, 2024Standard inspection, Complaint inspection · 13 citations
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation and staff interview, the facility staff failed to ensure safe and secure storage of medications and/or blood collection tubes for 3 of 6 medication carts (200 Hall, 400 Hall, and 500 Hall) and 1 of 2 medication storage rooms (Unit 2).
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to ensure a clean and sanitary homelike environment for 1 of 27 current sampled residents, Resident #1.
- D Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to electronically transmit minimum data set (MDS) assessments for 2 of 3 residents reviewed for the Resident Assessment task, Resident's #8 and #92.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interviews and clinical record review facility staff failed to accurately complete minimum data set (MDS) assessments for 2 of 32 residents. (Resident #5 and #107)
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed develop and implement a comprehensive person-centered care plan for 2 of 32 sampled residents, Resident #18 and Resident #35.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to review and revise the comprehensive person-centered care plan for 1 of 32 sampled residents (Resident #37).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, staff interview and clinical record review, the facility staff failed to provide care and services as ordered by the primary care physician for one (1) of 32 residents in the survey sample (Resident # 46).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, resident interview, clinical record review and facility document review, the facility staff failed to administer oxygen according to the attending medical provider's orders for 1 of 32 sampled residents, Resident #44.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure provider ordered medications were available for administration for 1 of 27 current sampled residents, Resident #94 and failed to ensure nursing staff correctly implemented the facility scheduled/control monitoring system for 1 of 6 medication carts, the 400-hall medication cart.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to ensure residents are free of significant medication errors for 2 of 32 sampled residents, Resident #314 and #62.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to provide laboratory services to meet the needs of the resident for 1 of 32 sampled residents, Resident #314.
- D Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to meet the needs of a resident in regard to the timeliness of providing radiology services for 1 of 32 sampled residents, Resident #44.
- D Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Inspectors wroteBased on observation, resident interview, staff interview, and facility document review, the facility staff failed to support the nutritional well-being for 4 of 27 current samples residents (R 89, R 76, R 411, R 412), of the facility with a nourishing, well-balanced diet.
February 22, 2024Complaint inspection · 2 citations
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident and staff interview, clinical record review and facility document review, the facility staff failed to follow physician orders for 1 of 8 (eight) residents reviewed, Resident #1.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on resident interview, staff interview, and clinical record review, the facility staff failed to ensure a complete and accurate clinical record for 1 of 8 (eight) residents reviewed, Resident #1.
June 9, 2023Standard inspection · 16 citations
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to provide treatment and care in accordance with the comprehensive person-centered care plan and physician's orders for 8 of 34 residents in the survey sample, Resident #109, #113, #316, #317, #318, #167, #216, and #41. 1. For Resident #109, the facility staff failed to administer medications as ordered by the medical provider and failed to treat a wound to the chest for five days following admission. Resident #109's diagnosis list indicated diagnoses, which included, but not limited to Neuropathy, Muscle Weakness, Cardiogenic Shock, Laceration to Left Front Wall of Thorax, Pericardial Effusion, Cardiac Tamponade, Hypovolemic Shock, and Low Back Pain. [...]
- E Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Inspectors wroteBased on staff interview, facility document review and CMS report the facility staff failed to ensure the services of a registered nurse for at least 8 consecutive hours per day on 6 dates in one fiscal quarter. The PBJ (payroll based journal) staffing data report for January 1-March 31 2022 listed 8 dates with no RN hours reported. The surveyor reviewed the daily staffing sheets for those dates with the director of nursing. On 2 of those dates, 2/6/22 and 2/26/22, a registered nurse supplied by an agency worked 7AM-7PM. On the remaining dates (1/29/22, 2/5/22, 2/19/22, 2/20/22, 3/5/22, and 3/19/22) no registered nurse worked in the facility. The administrator and director of nursing were made aware of the concern during a summary meeting on 6/8/23.
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation and staff interview, the facility staff failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety.
- D Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to provide advanced written notice of room or roommate change for one of 34 residents in the survey sample, resident #76.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interview and clinical record review facility staff failed to ensure the correct code status was ordered for 3 of 34 records reviewed (Resident #41, #22, 318).
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on clinical record review, facility document review and staff interview, the facility staff failed to notify the resident physician of a change in condition for one of 34 residents in the survey sample.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on staff interview, family interview, clinical record review and facility document review the facility staff failed to complete a comprehensive minimum data set (MDS) assessment after a significant change in status for one of 34 residents, Resident #29.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on staff interview and clinical records review facility staff failed to implement a baseline care plan within 48 hours of admission to address the resident's care needs for one of 34 records in the survey sample. (Resident #171) Resident #171 was admitted with post-surgical malabsorption, protein-calorie malnutrition, and generalized weakness. On the Minimum Data Set assessment with assessment reference date 6/5/23, the resident scored 14/15 on the Brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. On 6/5/23, the surveyor observed the resident with total parenteral nutrition administered through a central line at 63 cc/hour. Orders to change the central line weekly had been entered in the clinical record. There was no admission [DATE]) weight. The resident weighed 98 lbs on 6/5/23. [...]
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review the facility staff failed to develop a comprehensive care plan for 2 of 34 residents, Resident #26 and Resident #76.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on clinical record review, facility document review and staff interview, the facility staff failed to provide services that meet professional standards of quality following a fall for one of 34 residents in the survey sample, resident #366.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to ensure each resident receives adequate supervision and assistive devices to prevent accidents for one of 34 sampled residents (Resident # 76).
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure that a resident who needs respiratory care, is provided such care consistent with professional standards of practice for 1 of 34 residents in the survey sample, Resident #320.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on resident interview, clinical record review, and staff interviews the facility staff failed to ensure that pain management was provided for a resident in accordance with professional standards, and the resident's preferences for one of 34 residents, Resident #41.
- D Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on staff interview, facility document review and clinical records reviews facility staff failed to ensure sufficient nursing staff to assure resident safety and maintain the highest practicable well-being for one of two nursing units. (Unit 1) During the survey, surveyors investigated 3 complaints alleging there was not sufficient staff to provide care as needed. Two directly addressed medication administration. Review revealed that on 9/23/22, three of 7 nurses scheduled to work that day shift called out. The resident named in the complaint (Res #167) received medications scheduled for 8 or 9 AM at 13:30. The ombudsman and the nurse practitioner verified the complainant's allegation. The administrator and director of nursing were made aware of the concern during a summary meeting on 6/8/23.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on staff interview and clinical record review the facility staff failed to ensure 2 of 34 residents were free from significant medication error.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations, resident family interview, staff interviews, and clinical record review facility staff failed to maintain an effective infection control and prevention program for one of 34 residents (Resident #22)
March 25, 2021Standard inspection · 5 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation and staff interview the facility staff failed to maintain dignity for 1 of 19 residents, Resident #48.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on staff interview and clinical record review, facility staff failed to ensure residents with pressure ulcers receive necessary treatment and services to promote healing as evidenced by failure to initiate wound treatment for 1 of 19 residents, Resident #51.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff interview, and facility document review, facility staff failed to ensure the resident environment remains as free of accident hazards as is possible as evidenced by the presence of an unsecured oxygen cylinder located in the hallway on 1 of 2 facility units, Unit 1.
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, facility staff failed to ensure a resident who is fed by enteral means receives the appropriate treatment to prevent complications as evidenced by failure to label and date tube feeding formula for 1 of 19 residents, Resident #67.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to properly store medications in locked compartments on 1 of 2 facility units, Unit 1.
Fire safety inspections
18 fire safety citations on file: 3 on May 23, 2024, 10 on June 9, 2023, 5 on March 25, 2021.
Every fire safety citation18 citations
- D Install emergency lighting that can last at least 1 1/2 hours.
- D To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Ensure that testing and maintenance of electrical equipment is performed.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- E Install emergency lighting that can last at least 1 1/2 hours.
- E Have properly installed hallway dispensers for alcohol-based hand rub.
- E Have properly installed electrical wiring and gas equipment.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Provide properly protected cooking facilities.
- D Provide a written emergency evacuation plan.
- F Install corridor and hallway doors that block smoke.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- E Have properly installed electrical wiring and gas equipment.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.68 | 3.76 | 3.86 |
| Registered nurses | 0.38 | 0.69 | 0.69 |
| All nursing staff on weekends | 2.88 | 3.29 | 3.42 |
| Nurse aides | 2.10 | ||
| Licensed practical nurses | 1.19 | ||
| Nursing staff turnover (share who left in a year) | 47.6% | 48.1% | 45.8% |
| Registered nurse turnover | 53.8% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.56 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.00 on weekdays and 2.88 on weekends, 28% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 6.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.33 in April to June 2025 to 3.68 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.68 | 0.38 | 4.00 | 2.88 | 6.1% | 0 of 90 | 113 |
| Oct to Dec 2025 | 3.43 | 0.32 | 3.65 | 2.87 | 5.4% | 0 of 92 | 118 |
| Jul to Sep 2025 | 3.48 | 0.37 | 3.74 | 2.82 | 0.5% | 0 of 92 | 112 |
| Apr to Jun 2025 | 3.33 | 0.41 | 3.57 | 2.73 | 3.9% | 0 of 91 | 116 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 9.2 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.1 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 1.7 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.7 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.7 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 7.4 | 14.2 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 19.5 | 22.3 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 5.6 | 11.5 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.3 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.5 | 1.8 |
Owners and operators
Legal business name: SPRINGTREE OPERATIONS LLC. CMS links this home to Lifeworks Rehab, a group of 64 nursing homes averaging 2.1 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Springtree Holdings I LLC | 5% or greater direct ownership interest | Organization | 100% | 05/28/2021 |
| America West LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Charles 1994 & Family LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Charles 1994 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Charles 1994 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Edward 1998 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Edward 1998 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Kss 2000 Family Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Ml 2000 Family Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Redrock West LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Saul 2012 Family Grantor Trust | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Saul 2012 LLC | 5% or greater indirect ownership interest | Organization | 05/28/2021 | |
| Edwards, Adam | W-2 managing employee | Individual | 05/14/2024 | |
| Edwards, Adam | Corporate officer | Individual | 05/14/2024 | |
| Rczbm West Manager LLC | Operational/managerial control | Organization | 05/28/2021 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 11 problems in this area, most recently on March 11, 2026: "Provide enough food/fluids to maintain a resident's health."
- When is the care plan meeting, and can family attend it?Inspectors cited 10 problems in this area, most recently on March 11, 2026: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 6 problems in this area, most recently on August 20, 2025: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 5 problems in this area, most recently on May 23, 2024: "Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 2.88 hours per resident per day, below the Virginia average of 3.29.
Other nursing homes nearby
- Star City Rehabilitation and Nursing Roanoke, 0.7 mi · 2 of 5 stars · 31 citations
- Berkshire Health & Rehabilitation Center Vinton, 2.1 mi · 4 of 5 stars · 28 citations
- Our Lady of the Valley Roanoke, 3.1 mi · 5 of 5 stars · 12 citations
- Friendship Health and Rehab Center Roanoke, 3.2 mi · 4 of 5 stars · 17 citations
- Old Southwest Health and Rehabilitation Roanoke, 4.2 mi · 1 of 5 stars · 126 citations
- Raleigh Court Health and Rehabilitation Center Roanoke, 5.4 mi · 4 of 5 stars · 29 citations
- South Roanoke Nursing and Rehabilitation Roanoke, 6.4 mi · 3 of 5 stars · 39 citations
- Daleville Health and Rehabilitation Daleville, 6.6 mi · 2 of 5 stars · 32 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Springtree Healthcare & Rehab Center's Medicare star rating?
- CMS rates Springtree Healthcare & Rehab Center 3 out of 5 stars overall, with 3 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Springtree Healthcare & Rehab Center get at its last inspection?
- 13 health deficiencies at the standard inspection on May 23, 2024. The Virginia average is 14.3.
- Has Springtree Healthcare & Rehab Center been fined?
- CMS lists no fines in the last three years.
- Does Springtree Healthcare & Rehab Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Springtree Healthcare & Rehab Center?
- CMS lists 15 owners and managers, and links the home to Lifeworks Rehab. Legal business name: SPRINGTREE OPERATIONS LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.