Old Southwest Health and Rehabilitation
324 King George Ave Sw, Roanoke, VA 24016 · Roanoke City County · (540) 345-8139
130 certified beds, about 77 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1985
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495156 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on March 29, 2024, inspectors cited 46 health deficiencies (the Virginia average is 14.3, the national average 9.2).
Of 126 health citations since August 2021, 3 were rated as actual harm or immediate jeopardy to residents.
CMS lists 1 fine totaling $135,633 in the last three years; the largest was $135,633, and the latest is dated March 29, 2024.
Nurses and nurse aides worked 3.47 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.42 of those hours.
69.5% of nursing staff left within the year CMS measured (Virginia average 48.1%).
CMS links it to Eastern Healthcare Group, an affiliated group of 18 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 126 health citations on file.
July 16, 2024Complaint inspection · 24 citations
- F Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, staff interview and facility document review the facility staff failed to ensure licensed nursing staff have the competencies and skill sets necessary to provide care for the residents.
- F Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on staff interviews, clinical record reviews, and facility document reviews, the facility staff failed to ensure the Quality Assurance and Performance Improvement (QAPI) Program met the needs of the facility as evidenced by repeated deficiencies in the areas of: Resident Rights, Resident Transfers, Quality of Life, Quality of Care, Pharmacy Services, Infection Control, and Staff Training Requirements.
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interviews, clinical record review and facility document review, the facility staff failed to ensure that a resident and/or resident representative had an opportunity to develop an advanced directive for three of three residents sampled, resident #101, resident # 103, and resident # 104.
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to ensure that written transfer notices included the required information when provided to five (5) of five (5) residents reviewed for transfers (Resident #109, Resident #116, Resident #121, Resident #125, and Resident #126).
- E Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to have written evidence of providing the bed hold policy to the resident and/or the resident representative when the resident was transferred for five (5) of five (5) residents reviewed for transfers (Resident #109, Resident #116, Resident #121, Resident #125, and Resident #126).
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, resident and staff interview, clinical record review and facility document review, the facility staff failed to provide the necessary activities of daily living (ADL) care to maintain appropriate grooming/bathing for three of 24 residents in the survey sample, resident # 101, resident # 103 and resident # 104.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on staff interview, clinical record review, and facility document review the facility staff failed to follow physician's orders for 4 of 24 residents, Resident #110, Resident #112, Resident #113, and Resident #104.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, resident interviews, staff interviews, and facility document review, the facility staff failed to ensure water temperatures were maintained at a level to decrease the risk for injuries.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on staff interview, facility document review and during a medication pass and pour observation the facility staff failed to follow established infection control procedures during finger stick blood glucose monitoring for 1 of 4 observations.
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to maintain an effective training program for existing staff consistent with their expected roles.
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to maintain a clean, comfortable, homelike environment for 1 of 24 residents, Resident #118.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to review and revise a comprehensive care plan (CCP) for 1 of 24 residents, Resident #115.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, clinical record review, facility document review, and a medication pass and pour observation the facility staff failed to follow professional standards of practice for the administration of medications for 2 of 24 residents, Resident #123, and Resident #110.
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to ensure physician ordered equipment (splint) was in place to ensure the resident maintained and/or improved their highest level of range of motion (ROM) and mobility for 1 of 3 current residents in the survey sample. Resident #118.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on staff interview, clinical record review, facility document review and during a medication pass and pour observation the facility staff failed to ensure medications were available for administration for 2 of 24 residents, Resident #123, #113 and failed to ensure the nursing staff correctly implemented the facility schedule control medication monitoring system for 5 of 5 medication carts.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on staff interviews, medical record review and facility document review, the facility staff failed to act on pharmacy recommendations for one of three residents in the survey sample, resident # 101.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview, clinical record review and facility documentation review the facility staff failed to ensure 1 of 24 residents was free from unnecessary medications, Resident #110.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on staff interview, clinical record review and facility document review the facility staff failed to ensure 1 of 24 resident was free of significant medication error, Resident #110.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to provide laboratory services to meet the needs of the resident for 1 of 4 sampled residents (Resident #122).
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on staff interviews and clinical record review, the facility staff failed to ensure a medical provider was promptly notified of critical lab values for one (1) of four (4) residents sampled for laboratory review (Resident #114).
- D Keep complete, dated laboratory records in the resident's record.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to file laboratory results in the clinical record for 1 of 4 sampled residents (Resident #122).
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interviews, facility document review, and clinical record reviews, the facility staff failed to maintain a complete and/or accurate clinical record for three (3) of 24 sampled current residents (Resident #114, Resident #110, and Resident #101).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to ensure one (1) of three (3) residents sampled for pneumococcal vaccination review were provided the pneumococcal vaccine (Resident #119).
- D Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on staff interview, clinical record review and facility document review the facility staff failed to ensure 2 of 3 residents was offered a 2023-2024 Covid-19 vaccine, Resident #109, and Resident #119.
March 29, 2024Standard inspection, Complaint inspection · 49 citations
- G Ensure that residents are free from significant medication errors.
Inspectors wroteBased on resident interview, staff interviews, clinical record review, and facility document review the facility staff failed to ensure 1 resident (Resident #9) was free of significant medication errors. For Resident #9, the significant medication error resulted in a transfer to a higher level of care for an anaphylactic reaction on two separate occasions, two months apart.
- G Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to ensure that their quality program implemented a corrective action plan following an initial medication error which resulted in a resident (Resident #9) requiring transfer and treatment at an acute care hospital. After the failure of the facility's quality program to adequately address the initial medication error, Resident #9 was subsequently provided the same incorrect medication which resulted in the resident again requiring transfer and treatment at an acute care hospital.
- F Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Inspectors wroteBased on observation, staff interview and facility document review the facility staff failed to ensure licensed nursing staff have the competencies and skill sets necessary to provide care for the residents.
- E Reasonably accommodate the needs and preferences of each resident.
Inspectors wroteBased on observation, resident interview, and staff interview, facility staff failed to ensure residents received services according to expressed preferences as evidenced by resident reports that the dining room is open only 1 meal per day, showers and bathing services are not provided per expectation, and staff is enforcing a curfew. During a Resident Council meeting on 3/27/2024, residents informed surveyors that the only meal served in the Dining Room was lunch. Breakfast and dinner were served in resident rooms. Residents stated that many would prefer to eat in the dining room for those meals. One resident stated that there were not enough chairs for ambulatory residents to eat in the dining room when they wanted to do so. [...]
- E Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on observation, staff interview, resident interview, clinical record review, and facility document review, facility staff failed to provide goods and services to residents that are necessary to avoid physical harm, pain, mental anguish or emotional distress as evidenced by discovery of multiple deficient care areas at a pattern level scope. During an on-site standard and complaint survey, surveyors discovered patterns of deficient practice in multiple care areas. In the area of Resident Rights, surveyors cited seven deficient practices. In the area of quality of life, surveyors found three deficient practices including a pattern of failure to provide ADL care (activity of daily life care) to dependent residents. In the area of Quality of Care, surveyors found three deficient practices including in pain management and a pattern of failure to provide quality of care. [...]
- E Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview, employee record review, and facility document review, the facility staff failed to implement their policy regarding new hires for 5 of 5 new hires. New hire #1, 2, 3, 4, and 5.
- E Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to ensure that written transfer notices included the required information when provided to five (5) of five (5) residents reviewed for transfers (Resident #109, Resident #116, Resident #121, Resident #125, and Resident #126).
- E Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on staff interviews, facility document review, and clinical record review, the facility staff failed to have written evidence of providing the bed hold policy to the resident and/or the resident representative when the resident was transferred for five (5) of five (5) residents reviewed for transfers (Resident #109, Resident #116, Resident #121, Resident #125, and Resident #126).
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observations, interviews, clinical record review, and facility document review, the facility staff failed to provide the necessary activities of daily living (ADL) care to maintain appropriate grooming/bathing for five (5) of 21 sampled residents (Resident #1, Resident #52, Resident #59, Resident #62, and Resident #66).
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident interviews, staff interviews, clinical records review, and facility documents review, the facility staff failed to follow medical provider orders for 10 of 21 sampled residents (Resident #8, Resident #13, Resident #28, Resident #44, Resident #46, Resident #59, Resident #66, Resident #72, Resident #79, and Resident #235). 1. The facility staff failed to provide Resident #72's medication (Pancrelipase) as ordered by the medical provider. Resident #72's Minimum Data Set (MDS) assessment, with an Assessment Reference Date (ARD) of 1/29/24, was signed as completed on 1/31/24. Resident #72 was assessed as being able to make self understood and as able to understand others. Resident #72's Brief Interview for Mental Status (BIMS) summary score was documented as a 15 out of 15; this indicated intact and/or borderline cognition. [...]
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observations, resident interviews, staff interviews, and facility document review, the facility staff failed to ensure water temperatures were maintained at a level to decrease the risk for injuries.
- E Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Inspectors wroteBased on resident interviews, staff interviews, facility document review, and clinical record review, the facility staff failed to ensure sufficient nursing staff as evidenced by (a) on the morning of 3/25/24 there was a delay in medication administration for one (1) of four (4) resident medication carts and (b) on 3/26/24 some medications were not administered when a nurse allegedly left their shift early.
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to complete a performance review of every nurse aide at least every 12 months and failed to provide regular in-service education based on the outcome of these reviews.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure medications were available for administration for 4 of 21 residents. (Residents #11, #28) and failed to ensure the nursing staff correctly implemented the facility's scheduled/controlled medication monitoring system for 3 of 4 medication carts.
- E Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on staff interviews, clinical record review, and facility document review, the facility staff failed to act on pharmacist recommendations for five (5) of five (5) residents selected for medication regimen view (Resident #11, Resident #32, Resident #36, Resident #57, and Resident #62).
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation and staff interview, the facility staff failed to follow established infection control guidelines, the surveyor observed dirty linen in the floor for 1 of 21 residents, Resident #11.
- E Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, facility staff failed to ensure that each resident was offered Covid-19 vaccinations for 5 of 5 residents reviewed (Residents #1, #11, #25, #46, and #32). The surveyor reviewed infection control policies and records with the assistant director of nursing on 3/26/2024. The surveyor chose 5 current residents from the initial pool for review. Per clinical records, none of the records contained information about offering or receiving Covid-19 vaccination for the current (2023-2024) or vaccination information in the clinical record. Facility employees were unable to locate records that vaccines were offered to the 5 residents. The issue was reported to administrative staff during a summary meeting on 3/26/2024.
- E Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to maintain an effective training program for new and existing staff consistent with their expected roles.
- E Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of effective communication training for direct care staff.
- E Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of staff education on the rights of the resident for 4 of 4 staff members reviewed, Certified Nursing Assistant (CNA) #1, CNA #3, CNA #6, and Licensed Practical Nurse (LPN) #7.
- E Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of staff education regarding activities that constitute abuse, neglect, exploitation, and misappropriation of resident property, abuse prevention, procedures for reporting abuse, and dementia management for 4 of 4 staff members reviewed, Certified Nursing Assistant (CNA) #1, CNA #3, CNA #6, and Licensed Practical Nurse (LPN) #7.
- E Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of staff training that outlines and informs staff of the elements and goals of the facility's Quality Assurance and Performance Improvement (QAPI) program for 4 of 4 staff members reviewed, Certified Nursing Assistant (CNA) #1, CNA #3, CNA #6, and Licensed Practical Nurse (LPN) #7.
- E Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of 12 hours of in-service training for nurse aides.
- E Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Inspectors wroteBased on staff interview and facility document review, the facility staff failed to provide evidence of behavioral health training for staff.
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to treat 1 of 21 residents with dignity and respect, Resident #10.
- D Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Inspectors wroteBased on resident interview and staff interview, facility staff failed to promote the resident's right right to make choices about aspects of his or her life in the facility that are significant to the resident as evidenced by the resident and staff reports that the resident's right to leave the building is restricted for 1 of 21 residents in the survey sample.(Resident #1). Resident #1 was admitted to the facility with diagnoses which include, but are not limited to, acute and chronic respiratory failure, dysphagia, quadriplegia, chronic decubitus ulcer, and more. The resident utilizes a mechanical chair to ambulate. On the most recent Minimum Data Set assessment, the resident scored 15/15 on the Brief interview for mental status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. [...]
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on resident representative interview, staff interview, clinical record review, and facility document review, the facility staff failed to notify the resident representative of a change in condition requiring treatment for 1 of 21 residents (Resident #13) and failed to notify the medical provider of unavailable medications for 1 of 21 residents (Resident #72).
- D Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and staff interview, the facility staff failed to ensure a safe, clean, sanitary, and comfortable homelike environment for 2 of 21 current residents in the survey sample, Resident #14 and #52.
- D Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to conduct a comprehensive assessment in accordance with the timeframe of not less than once every twelve (12) months for 1 of 21 residents in the current survey sample, Resident #57 (R57).
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interviews, clinical record review, and facility document review, the facility staff failed to accurately complete Minimum Data Set (MDS) assessments for one (1) of 21 sampled residents (Resident #62).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to develop a comprehensive care plan for 3 of 21 residents, Resident #10, #79, and #52.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observations, staff interviews, clinical record review, and facility document review, the facility staff failed to revise resident care plans and/or failed to include the resident in the care plan process for two (2) of 21 sampled residents (Resident #15 and Resident #62).
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, clinical record review, facility document review, and a medication pass and pour observation the facility staff failed to follow professional standards of practice for the administration of medications for 2 of 24 residents, Resident #123, and Resident #110.
- D Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Inspectors wroteBased on interviews, facility document review, and clinical record review, the facility staff failed to provide splints for one (1) of 21 sampled residents (Resident #62).
- D Provide activities to meet all resident's needs.
Inspectors wroteBased on observations, staff interview, clinical record review, and facility document review, the facility staff failed to provide an ongoing program of activities designed to meet the interests, and the physical, mental, and psychosocial well-being for 1 of 21 current residents in the survey sample. Resident #52 (R52).
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on interviews, facility document review, and clinical record review, the facility staff failed to provide care and/or treatment to address and/or prevent pressure wounds/area for one (1) of 21 sampled residents (Resident #62).
- D Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Inspectors wroteBased on observations, staff interview, clinical record review, and facility document review, the facility staff failed to provide services and/or treatment to prevent further decrease in range of motion, including the provision of equipment for limited range of motion for 1 of 21 current residents in the survey sample. Resident #52 (R52).
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on staff interview and clinical record review, facility staff failed to provide nutrition services to ensure the resident could maintain the highest practicable well-being for 1 of 21 residents in the survey sample (Resident #46). Resident #46 was admitted to the facility with diagnoses including, but not limited to, hypertension, gastroesophageal reflux, bacteremia, sepsis, gangrene of right foot, other disorders of the circulatory system, deep vein thrombosis, acquired absence of right leg above the knee, surgical aftercare. On the most recent Minimum Data Set assessment, the resident scored 12/15 on the Brief Interview for Mental Status and was assessed as without signs of delirium, psychosis, or behaviors affecting care. Clinical record review on 3/27/2024 revealed weights upon return were 121.0 on 2/13 and 2/16, 124.8 on 2/16 and 2/23. [...]
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review facility staff failed to ensure residents' pain was managed according to goals and preferences for 1 of 21 residents. Resident #77.
- D Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview, clinical record review and facility documentation review the facility staff failed to ensure 1 of 24 residents was free from unnecessary medications, Resident #110.
- D Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure the provider reviewed the residents laboratory results for 1 of 21 residents, Resident #79.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview and clinical record review the facility staff failed to ensure complete and/or accurate clinical records for three (3) of 21 sampled residents (Resident #46, Resident #59, and Resident #72).
- D Have a plan that describes the process for conducting QAPI and QAA activities.
Inspectors wroteBased on observations, resident interviews, staff interviews, clinical record reviews and facility document reviews, the facility staff failed to ensure a Quality Assurance and Performance Improvement (QAPI) Program to meet the needs of the facility and failed to monitor and revise as needed the plan of corrections for the standard recertification and abbreviated surveys dated 8/05/21 through 11/01/23, in order to maintain compliance as evidenced by repeated deficiencies in the areas of Resident Assessments, Quality of Care, Pharmacy Services, and Administration.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, facility staff failed to ensure that each resident was offered the influenza and pneumococcal vaccinations for 3 of 5 residents reviewed (Residents #25, #46, and #32). The surveyor reviewed infection control policies and records with the assistant director of nursing on 3/26/2024. The surveyor chose 5 current residents from the initial pool for review. Per clinical records, 1 resident refused the influenza and pneumococcal vaccines. One resident received the influenza vaccine, and the other three residents had no vaccination information in the clinical record. Facility employees were unable to locate records that vaccines were offered to the three residents without records. The issue was reported to administrative staff during a summary meeting on 3/26/2024.
- C Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Inspectors wroteBased on observation and staff interview, the facility staff failed to post, in a form and manner accessible to residents and resident representatives the mailing address and telephone number of the State Survey Agency.
- C Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Inspectors wroteBased on observation and staff interview, the facility staff failed to have readily accessible to residents, family members, and legal representatives of residents, the results of the most recent survey of the facility and failed to post a notice of the availability of such reports in areas of the facility that were prominent and accessible to the public.
- E Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interviews, clinical record review and facility document review, the facility staff failed to ensure that a resident and/or resident representative had an opportunity to develop an advanced directive for three of three residents sampled, resident #101, resident # 103, and resident # 104.
- D Provide timely, quality laboratory services/tests to meet the needs of residents.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to provide laboratory services to meet the needs of the resident for 1 of 4 sampled residents (Resident #122).
- D Keep complete, dated laboratory records in the resident's record.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to file laboratory results in the clinical record for 1 of 4 sampled residents (Resident #122).
November 1, 2023Complaint inspection · 15 citations
- F Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review the facility staff failed to properly label and store medications in 4 of 4 medications carts and for 1 of 33 resident's, Resident #30.
- E Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Inspectors wroteBased on observation and staff interview, the facility staff failed to ensure a clean, comfort homelike environment for 3 of 33 Residents (#15, #23, and #24) and in 2 of 2 shower rooms.
- E Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation and staff interview, the facility staff failed to ensure the facility was free of accident hazards in 2 of 2 shower rooms.
- E Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, staff interview, facility document review, clinical record review and during a medication pass and pour observation the facility staff failed to ensure that physician ordered medications were available for administration for 5 of 33 residents, Resident #1, Resident #10, Resident #31, Resident #32 and Resident #21.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to develop a baseline care plan for 1 of 33 Residents, Resident #21.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to develop and implement a comprehensive care plan (CCP) for 1 of 33 Residents, Resident #21.
- D Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to review and revise the residents care plan for 1 of 33 Residents, Resident #26.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, facility document review, clinical record review, and during a medication pass and pour observation the facility staff failed to follow standards of practice in regards to medication administration for 2 of 33 residents, Resident #19, and Resident #33.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on resident interview, staff interview, clinical record review and facility document review, the facility staff failed to provided pressure ulcer treatment for two of 33 residents in the survey sample, Resident # 18 and Resident # 25.
- D Provide appropriate foot care.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to provide foot care for a dependent care resident for 1 of 33 Residents, Resident #23.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review the facility staff failed to ensure 1 of 33 residents (Resident #23) tube feeding was set on the rate that was ordered by the provider.
- D Ensure medication error rates are not 5 percent or greater.
Inspectors wroteBased on staff interview, facility document review, clinical record review and a medication pass and pour observation the facility staff failed to ensure a medication error rate of less than 5 %. There were 6 errors in 34 opportunities for a medication error rate of 17.6 %. These errors affected Resident #30, Resident #32, and Resident #33.
- D Ensure that residents are free from significant medication errors.
Inspectors wroteBased on observation, staff interview, facility document review and clinical record review the facility staff failed to ensure 2 of 33 residents were free of significant medication errors, Resident #30, and Resident #21.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on staff interview, clinical record review and facility document review the facility staff failed to maintain a complete and accurate clinical record for 2 of 33 residents, Resident #20, and Resident #21.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review the facility staff failed to establish and follow an effective infection control program for 2 of 32 residents, Resident #12, and Resident #26.
July 19, 2022Standard inspection · 14 citations
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure the code status for 1 of 19 residents in the survey sample, Resident #39. For Resident #39, the clinical record contained conflicting documentation regarding the resident's code status.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on interviews and facility document review, the facility staff failed to report the investigation results of an alleged episode of neglect to the appropriate agencies within 5 working days of the incident for one (1) of 19 sampled current residents, Resident #59. The facility staff self-reported an allegation of neglect involving Resident #59 to the state survey agency (SA); the facility staff failed to report the investigation results to the SA.
- D Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Inspectors wroteBased on interviews, clinical record review, and facility document review, the facility staff failed to provide bed hold policy information to a resident or resident's representative for one (1) of 19 sampled current residents, Resident #13. Resident #13 had been admitted to a local hospital.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview and clinical record review the facility staff failed to ensure the accuracy of MDS (minimum data set) assessments for 1 of 19 residents, Resident #42. For Resident #42, the facility staff failed to ensure the BIMS (brief interview for mental status) was completed
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wroteBased on staff interview and clinical record review, facility staff failed to conduct a level 1 PASARR (pre-admission screening and resident review) for 1 of 19 residents in the survey sample (Resident #55). Resident #55 was admitted to the facility with diagnoses including bipolar disorder, psychotic disorder, major depression, respiratory failure, coronary artery disease, heart failure, hypertension, malnutrition, hypertension, and anemia. On the minimum data set assessment with assessment reference date 7/6/2022, the resident scored 3/15 on the Brief Interview for Mental Status and was assessed as without delirium, psychosis, or behavior affecting care. On 7/18/22, the surveyor was unable to locate a PASARR in the resident's clinical record. The surveyor was offered a demographic form which did include the questions asked on a level 1 PASARR. [...]
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on Resident interview, staff interview, clinical record review and facility document review the facility staff failed to follow professional standards of practice for the documentation of medications for 1 of 19 Residents, Resident #47. For Resident #47 the facility staff initialed a nebulizer treatment as being administered as ordered, when the resident was not receiving the treatment.
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and facility document review, the facility staff failed to ensure care and services were provided to address the needs for 5 of 19 residents in the survey sample, Residents #3, #16, #39, #47, and #164. For Residents #3 and #16, the facility staff failed to obtain weekly weights as ordered by the physician. For Resident #39, the facility staff failed to obtain a dermatology consult, gastroenterology consult, a chest CT (computed tomography) scan, and an upper GI (gastrointestinal) x-ray as ordered by the physician. For Resident #47, the facility staff failed to administer the medication Pulmicort as ordered by the physician. Pulmicort is an inhaled steroid used in the treatment of chronic obstructive pulmonary disease. For Resident #164, the facility staff failed to obtain a weight ordered by the dietician.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on observation, staff and resident interviews, and facility document review the facility staff failed to provide supervision to prevent potentially avoidable accidents for 1 of 19 residents. (Resident #5) For Resident #5 the facility staff failed to provide supervision while the resident was smoking.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, staff interview, clinical record review, and facility document review, the facility staff failed to ensure a resident who is fed by enteral means receives the provider ordered tube feeding nutrition and hydration and failed to address a significant weight loss for 2 of 19 residents in the survey sample, Residents #3 and #164. For Resident #3, the facility staff failed to provide tube feeding formula and water as ordered on 7/18/22. For Resident #164, facility staff failed to address a documented significant weight loss. 1. Resident #3's diagnosis list indicated diagnoses, which included, but not limited to Demyelinating Disease of Central Nervous System, Epilepsy, Dysphagia, Bipolar Disorder, Generalized Anxiety Disorder, Essential Hypertension, and Pseudobulbar Affect. [...]
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, Resident interview, staff interview and facility document review the facility staff failed to maintain respiratory equipment for 1 of 19 residents, Resident #47. For Resident #47 the facility staff failed to store the resident's respiratory equipment to prevent contamination.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observations, staff and resident interviews, clinical record reviews, facility document reviews, and during a medication pass and pour the facility staff failed to ensure medications were available for 3 of 19 residents. (Resident #25, Resident #32, and Resident #3) For Resident #25, facility staff failed to ensure Azelastine HCl Solution 0.05% eye drops (used to treat allergic eye inflammation) were available for administration. For Resident #32 the facility staff failed to ensure the medications Fentanyl and pantoprazole were available for administration. For Resident #3, the facility staff failed to ensure Clonazepam, a benzodiazepine used to control certain types of seizures and relieve panic attacks, was available for administration on seven (7) separate occasions.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on interviews, facility document review, and clinical record review, it was determined the facility staff failed to ensure: (a) medical regimen reviews (MRRs) were completed and/or (b) medical regimen review (MRR) recommendations were addressed by a medical provider for three (3) of 19 sampled current residents, Resident #1, Resident #31, and Resident #59.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to safely store medications on 1 of 3 units (unit 1) and failed to secure a narcotic in 1 of 1-medication rooms. 1. The facility nursing staff failed to lock their medication cart when out of view and failed to secure a bottle of 325 mg Tylenol. 2. The facility staff failed to store liquid oxycodone, a Schedule II drug, in a separate and locked compartment within one (1) of one (1) medication storage units.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews, facility document review, and clinical record review, the facility staff failed to maintain complete and/or accurate clinical records for three (3) of 19 sampled current residents, Resident #32, Resident, #42, and Resident #59. For Resident #59, the facility staff failed to document the results of monthly medication regime reviews (MRRs) completed by a pharmacist. For Resident #32, the facility staff failed to document that medications were administered as ordered. For Resident #42, the facility staff failed to document that medications were administered as ordered.
August 5, 2021Standard inspection · 24 citations
- G Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on staff interview, clinical record review, and during the course of a complaint investigation, the facility staff failed to ensure residents with pressure ulcers receive necessary treatment and services to promote healing and prevent infection for 1 of 30 residents in the survey sample, Resident #108.
- E Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review the facility staff failed to develop and implement a comprehensive care plan for 4 of 30 residents, Resident #32, Resident #10, Resident #31 and Resident #17.
- E Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Inspectors wroteBased on observations, staff interviews, resident interview, and the review of documents, it was determined the facility staff failed review and revise comprehensive care plans for four (4) of 30 residents (Resident #10, Resident #13, Resident #14, and Resident #33).
- E Provide care and assistance to perform activities of daily living for any resident who is unable.
Inspectors wroteBased on observation, resident interview, staff interview, and clinical record review, the facility staff failed to ensure that residents who was unable to carry out (ADLs) activities of daily living received the necessary care and services to maintain personal hygiene and grooming for 10 of 30. Residents #35, #40, #52, #208, #10, #31, #5, #7, #33, and #34.
- E Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on interviews, the review of documents, and in the course of a complaint investigation, it was determined the facility staff failed to ensure required care was provided to for 10 of 30 sampled residents (Resident #1, Resident #5, Resident #6, Resident #13, Resident #17, Resident #19, Resident #31, Resident #46, Resident #48, and Resident #52).
- E Make sure that a working call system is available in each resident's bathroom and bathing area.
Inspectors wroteBased on observations, interviews, and the review of documents, it was determined the facility staff failed to ensure a properly working call system for parts of two (2) of two (2) open units.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on staff interview, employee record review and facility document review the facility staff failed to implement facility abuse and neglect policy for 4 of 25 new hire employees, #16, #17, #18 and #19.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to ensure an injury of unknown source was reported for 1 of 30 residents in the survey sample, Resident #31.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to ensure an injury of unknown source was investigated for 1 of 30 residents in the survey sample, Resident #31.
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview and clinical record review the facility staff failed to document basis for transfer in the residents clinical record for 1 of 30 residents, Resident #32.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview, clinical record review and the facility staff failed to ensure the accuracy of MDS (minimum data set) assessments for 1 of 30 residents, Resident #32.
- D PASARR screening for Mental disorders or Intellectual Disabilities
Inspectors wrote2. For Resident #16, the facility staff failed to refer the resident for a Level II PASARR (Preadmission Screening and Resident Review) evaluation and determination. Resident #16's diagnosis list indicated diagnoses, which included, but not limited to Acute Respiratory Failure with Hypoxia, Bipolar Disorder Unspecified, Anxiety Disorder Unspecified, Mental Disorder not Otherwise Specified, and Unspecified Dementia with Behavioral Disturbance. The most recent quarterly MDS (minimum data set) with an ARD (assessment reference date) of 5/28/21 assigned the resident a BIMS (brief interview for mental status) score of 3 out of 15 in section C, Cognitive Patterns. Resident #16's clinical record included a Level 1 PASARR dated 10/10/19 indicating the recommendation for a Level II evaluation and determination, MI (mental illness) was checked under section 5 Recommendation. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review the facility staff failed to provide catheter services for 3 of 30 residents, Resident #32, Resident #48 and Resident #14.
- D Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Inspectors wroteBased on resident interview, staff interview, clinical record review, and in the course of a complaint investigation the facility staff failed to ensure 1 of 30 residents received the necessary care and treatment in regards to a colostomy.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on interviews and the review of documents, it was determined the facility staff failed to address a weight loss for one (1) of 30 sampled residents (Resident #33).
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to follow physician orders in regards to tube feedings for 2 of 30 residents, Residents #40 and #32.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review the facility staff failed to maintain respiratory equipment for 1 of 30 residents, Resident #19.
- D Provide safe, appropriate pain management for a resident who requires such services.
Inspectors wroteBased on interviews and the review of documents, it was determined the facility staff failed to provide a pain medication as ordered by the provider for one (1) of 30 sampled residents (Resident #34).
- D Provide safe, appropriate dialysis care/services for a resident who requires such services.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to coordinate care with the contracting dialysis center for 2 of 30 residents in the survey sample, Resident #46, and #49.
- D Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Inspectors wroteBased on staff interview, clinical record review and facility document review the facility staff failed to identify and report medication irregularities for 1 of 30 residents, Resident #13.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on staff interview, clinical record review and in the course of a complaint investigation the facility staff failed to store and account for controlled medications for 1 of 30 residents, Resident #159.
- D Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to obtain a physician ordered laboratory test for 1 of 30 residents, Resident #40.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on interviews and the review of documents, it was determined the facility staff failed to maintain complete and accurate clinical records for three (3) of 30 sampled residents (Resident #6, Resident #34, and Resident #49).
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on staff interview, clinical record review, and facility document review, the facility staff failed to offer the flu and pneumonia vaccine to 1 of 30 Residents, Resident #35.
Fire safety inspections
27 fire safety citations on file: 9 on March 29, 2024, 10 on July 19, 2022, 8 on August 5, 2021.
Every fire safety citation27 citations
- F Meet other general requirements.
- E Establish staff and initial training requirements.
- E Conduct testing and exercise requirements.
- E Install an approved automatic sprinkler system.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have properly installed hallway dispensers for alcohol-based hand rub.
- D Install a fire alarm system that can be heard throughout the facility.
- D Follow proper procedures when the fire alarm was out of service for more than 4 hours.
- D Properly provide smoke detection systems in areas open to corridors.
- F Provide properly protected cooking facilities.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Install corridor and hallway doors that block smoke.
- F Have properly installed electrical wiring and gas equipment.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Have properly located and lighted "Exit" signs.
- E Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Provide a written emergency evacuation plan.
- D Ensure proper usage of power strips and extension cords.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Have properly located and lighted "Exit" signs.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- E Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
- D Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- D Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Fines and payment denials
| Date | Penalty | Amount or length |
|---|---|---|
| March 29, 2024 | Fine | $135,633 |
| March 29, 2024 | Payment Denial | 61 days from June 29, 2024 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.47 | 3.76 | 3.86 |
| Registered nurses | 0.42 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.05 | 3.29 | 3.42 |
| Nurse aides | 1.73 | ||
| Licensed practical nurses | 1.31 | ||
| Nursing staff turnover (share who left in a year) | 69.5% | 48.1% | 45.8% |
| Registered nurse turnover | 75.0% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.22 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.64 on weekdays and 3.05 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 4.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.46 in April to June 2025 to 3.47 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.47 | 0.42 | 3.64 | 3.05 | 4.0% | 0 of 90 | 77 |
| Oct to Dec 2025 | 3.36 | 0.43 | 3.56 | 2.85 | 5.1% | 1 of 92 | 83 |
| Jul to Sep 2025 | 3.48 | 0.34 | 3.66 | 3.03 | 6.2% | 0 of 92 | 95 |
| Apr to Jun 2025 | 3.46 | 0.31 | 3.74 | 2.76 | 5.2% | 0 of 91 | 96 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 13.1 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 1.1 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.5 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 3.6 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 14.2 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 7.9 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 21.3 | 14.2 | 15.4 |
Owners and operators
Legal business name: OLD SOUTHWEST HEALTH AND REHABILITATION LLC. CMS links this home to Eastern Healthcare Group, a group of 18 nursing homes averaging 1.5 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| VA SNF Operations Holdings 2 LLC | 5% or greater direct ownership interest | Organization | 100% | 02/01/2024 |
| Jj United Tr | 5% or greater indirect ownership interest | Organization | 50% | 02/01/2024 |
| Shuler, Andrew | W-2 managing employee | Individual | 02/01/2024 | |
| Shapiro, Akiva | Corporate officer | Individual | 02/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 31 problems in this area, most recently on July 16, 2024: "Provide care and assistance to perform activities of daily living for any resident who is unable."
- When is the care plan meeting, and can family attend it?Inspectors cited 23 problems in this area, most recently on July 16, 2024: "Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals."
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 19 problems in this area, most recently on July 16, 2024: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 17 problems in this area, most recently on July 16, 2024: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
- Who is on the floor on Saturday and Sunday, and how many residents does each aide care for?Weekend nurse staffing here was 3.05 hours per resident per day, below the Virginia average of 3.29.
Other nursing homes nearby
- Our Lady of the Valley Roanoke, 1.3 mi · 5 of 5 stars · 12 citations
- Raleigh Court Health and Rehabilitation Center Roanoke, 1.7 mi · 4 of 5 stars · 29 citations
- South Roanoke Nursing and Rehabilitation Roanoke, 2.2 mi · 3 of 5 stars · 39 citations
- Pheasant Ridge Nursing and Rehabilitation Roanoke, 2.7 mi · 1 of 5 stars · 44 citations
- Star City Rehabilitation and Nursing Roanoke, 3.5 mi · 2 of 5 stars · 31 citations
- Berkshire Health & Rehabilitation Center Vinton, 3.6 mi · 4 of 5 stars · 28 citations
- Brandon Oaks Nursing and Rehabilitation Center Roanoke, 3.6 mi · 5 of 5 stars · 12 citations
- Davis and McDaniel Veterans Care Center Roanoke, 3.8 mi · 5 of 5 stars · 10 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is Old Southwest Health and Rehabilitation's Medicare star rating?
- CMS rates Old Southwest Health and Rehabilitation 1 out of 5 stars overall, with 1 for health inspections, 2 for staffing and 3 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Old Southwest Health and Rehabilitation get at its last inspection?
- 46 health deficiencies at the standard inspection on March 29, 2024. The Virginia average is 14.3.
- Has Old Southwest Health and Rehabilitation been fined?
- Yes. CMS lists 1 fine totaling $135,633 in the last three years.
- Does Old Southwest Health and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Old Southwest Health and Rehabilitation?
- CMS lists 4 owners and managers, and links the home to Eastern Healthcare Group. Legal business name: OLD SOUTHWEST HEALTH AND REHABILITATION LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.