Sterling Care Hillhaven
3210 Powder Mill Road, Adelphi, MD 20783 · Prince Georges County · (301) 937-3939
66 certified beds, about 57 residents a day · For profit - Limited Liability company · Medicare and Medicaid since 1989
Certified for Medicaid Certified for Medicare
Overall
5 of 5
Health inspections
5 of 5
Staffing
1 of 5
Quality measures
5 of 5
CMS Care Compare ratings, data as of September 1, 2026 · CCN 215212 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on June 9, 2025, inspectors cited 8 health deficiencies (the Maryland average is 17, the national average 9.2).
None of its 18 health citations since November 2018 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.88 hours per resident per day, against 3.87 across Maryland and 3.86 nationally. Registered nurses accounted for 0.63 of those hours.
66.7% of nursing staff left within the year CMS measured (Maryland average 40.2%).
CMS links it to Sterling Care, an affiliated group of 6 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
211/18
805/22
806/25
Potential for minimal harm Potential for more than minimal harm Actual harm Immediate jeopardy Found on a complaint visit
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 18 health citations on file.
Severity
Isolated
Pattern
Widespread
Immediate jeopardy
0J
0K
0L
Actual harm
0G
0H
0I
Potential for more than minimal harm
15D
2E
0F
Potential for minimal harm
0A
1B
0C
June 9, 2025Standard inspection · 8 citations
- E Observe each nurse aide's job performance and give regular training.
Inspectors wroteBased on facility staff interviews and surveyor record review of employee personnel files, it was determined that the facility failed to conduct performance reviews of Geriatric Nursing Assistants (GNAs) at least once every 12 months. This finding was found to be evident for 5 (GNA #15, 16, 17, 18 and 19) of 5 GNAs randomly selected nursing staff personnel files reviewed for nurse aide performance review.
- D Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Inspectors wroteBased on facility staff interview and surveyor record review it was determined that the facility failed to offer and provide a Resident and/or Resident Representative with educational information and forms on advance directives. This finding was found to be evident in 1(Resident #302) of 2 Residents reviewed for advance directives.
- D Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Inspectors wroteBased on record review and interview, it was determined that the facility failed to develop a baseline care plan within 48 hours of admission. This was found to be evident for 1 (Resident #26) of 1 resident reviewed for baseline care plans.
- D Assist a resident in gaining access to vision and hearing services.
Inspectors wroteBased on observations, interviews with the resident and facility staff, it was determined that the facility failed to provide treatment and services to maintain hearing function. This was evident for 1 (Resident #27) out of 1 resident reviewed for hearing-related treatment and devices during the recertification survey process.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on surveyor observation, facility staff interview and surveyor record review, it was determined that the facility staff failed to document the delivery of daily wound care for a Resident with a pressure ulcer. This finding was found to be evident in 1 (Resident #45) of 1 Resident reviewed for treatment and services of pressure ulcers.
- D Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, interview, and record review, it was determined that the facility failed to ensure (1) that the freezer was functional in the kitchen and (2) failed to label food/drink items in the nourishment refrigerators. This was found to be evident during the Kitchen Observations and for 2 of 2 nourishment room refrigerators.
- D Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on record review and interview, it was determined that the facility failed to ensure that the residents' medical records were complete and accurate. This was evident for 1 (Resident# 34) of 24 residents reviewed during the annual recertification survey.
- D Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on facility staff interview and surveyor record review it was determined that the facility failed to provide documentation that a Resident was offered the pneumococcal vaccination. This finding was found to be evident in 1 (Resident #302) of 5 Residents reviewed for pneumococcal immunization.
May 25, 2022Standard inspection · 8 citations
- D Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Inspectors wroteBased on observation, interviews, and record review it was determined that the facility staff failed to ensure the dignity of a resident as evidenced by the resident's left breast exposed. This was found to be evident for 1 (Resident #30) out of 8 residents observed during a tour of the nursing unit.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on the review of a facility reported incident (FRI) and interview with facility staff, it was determined that the facility failed to provide the survey team with a thorough investigation into a facility reported incident. This was evident in the review of 1 of 4 facility reported incidents.
- D Assess the resident when there is a significant change in condition
Inspectors wroteBased on Medical Record review and interview the facility failed to complete a change of condition form for Resident # 56 who was sent to the hospital in respiratory distress. This was evident for 1 out of 1 person reviewed.
- D Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Inspectors wroteBased on observations, interviews, and record reviews it was determined the facility failed to provide treatment of a pressure injury to promote healing. This was found to be evident for 1 (resident #19) of 2 residents observed for pressure injuries.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on medical record review and staff interview, it was determined that the facility staff failed to consistently monitor and identify the location of a resident's resident guard (wander guard device). This was evident for 1 of 2 residents (Resident #51) reviewed for accidents. A care plan is a guide that addresses the needs of each resident. It is used to plan, assess, and evaluate the effectiveness of the resident's care. A Resident Guard (Wander Guard) is a wearable device worn to help protect residents against elopement. It is designed to detect when a resident is near a protected exit and alert staff.
- D Provide enough food/fluids to maintain a resident's health.
Inspectors wroteBased on observation, interviews, and record review it was determined the facility failed to ensurethat a resident was fed in a timely manner. This was found or evident for 1 (Resident #53) out of 8 residents observed during a nursing unit tour.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, record review and staff interview, it was determined that the facility staff failed to ensure that: 1) Resident nasal cannula (oxygen tubing) was accurately labeled. This was evident for 4 out of 4 residents (#20, #38, #11,and #50); and 2) Resident urinary catheter was accurately labeled. This was evident for 1 out of 2 (Resident #50) residents reviewed during the investigative portion of the survey.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observations and interviews it was determined that the facility failed to provide a safe, sanitary environment to prevent the development and transmission of a disease and infection as evidenced by: 1) staff did not practice hand hygiene, 2) staff failed to properly handle linen, and 3) staff did not wear face mask appropriately. This was found to be evident for 3 out of 3 staff members observed during a facility tour.
November 13, 2018Standard inspection · 2 citations
- E Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Inspectors wroteBased on medical record review and staff interview is was determined the facility failed to ensure that: 1) medications in a consultant's report were documented accurately for Resident #50; and 2) the amount of oxygen given to Resident #28 was accurately documented. This was evident for 2 of 32 resident's investigated during the survey.
- B Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Inspectors wroteBased on medical record review and staff interview it was determined the facility failed to ensure that a Maryland Long Term Care (LTC) Ombudsman for Prince George's County was notified regarding the discharge of Resident #54 to the hospital. This was evident for 1 of 32 residents reviewed during the survey.
Fire safety inspections
26 fire safety citations on file: 6 on June 9, 2025, 3 on April 18, 2024, 13 on May 25, 2022, 4 on November 13, 2018.
Every fire safety citation26 citations
- F Keep aisles, corridors, and exits free of obstruction in case of emergency.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
- E Ensure proper usage of power strips and extension cords.
- F Develop and maintain an Emergency Preparedness Program (EP).
- E Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
- E Meet other general requirements that are deficient.
- F Provide properly protected cooking facilities.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- F Have generator or other power source capable of supplying service within 10 seconds.
- E Install corridor and hallway doors that block smoke.
- E Have properly installed electrical wiring and gas equipment.
- D Have corridors or aisles that are unobstructed and are at least 8 feet in width.
- D Install proper backup exit lighting.
- D Construct fire resistant interior walls.
- D Install an approved automatic sprinkler system.
- D Meet other general requirements that are deficient.
- D Have restrictions on the use of portable space heaters.
- D Install properly constructed windows in hallway walls or doors.
- D Have an externally vented heating system.
- D Meet requirements for the use of electrical equipment.
- B Inspect, test, and maintain automatic sprinkler systems.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Maryland | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.88 | 3.87 | 3.86 |
| Registered nurses | 0.63 | 0.84 | 0.69 |
| All nursing staff on weekends | 3.68 | 3.47 | 3.42 |
| Nurse aides | 2.33 | ||
| Licensed practical nurses | 0.93 | ||
| Nursing staff turnover (share who left in a year) | 66.7% | 40.2% | 45.8% |
| Registered nurse turnover | 97.9% | 38.7% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.81 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.96 on weekdays and 3.68 on weekends, 7% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.1% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 4.24 in April to June 2025 to 3.88 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.88 | 0.63 | 3.96 | 3.68 | 1.1% | 0 of 90 | 57 |
| Oct to Dec 2025 | 4.03 | 0.53 | 4.09 | 3.87 | 0.0% | 0 of 92 | 58 |
| Jul to Sep 2025 | 4.16 | 0.37 | 4.17 | 4.14 | 0.0% | 0 of 92 | 56 |
| Apr to Jun 2025 | 4.24 | 0.63 | 4.33 | 4.01 | 0.0% | 0 of 91 | 58 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Maryland, Jan to Mar 2026 | 3.73 | 0.74 | 3.88 | 3.34 | 8.0% | 0.1% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Maryland | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 10.5 | 20.4 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.5 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.5 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 0.0 | 2.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.4 | 1.1 | 1.6 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.9 | 5.9 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 12.8 | 13.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 20.7 | 21.0 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 10.6 | 9.8 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.9 | 1.3 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.4 | 1.2 | 1.8 |
Owners and operators
Legal business name: HILLHAVEN SNF OPERATOR LLC. CMS links this home to Sterling Care, a group of 6 nursing homes averaging 4.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Hillhaven Operator Holdco, LLC | 5% or greater direct ownership interest | Organization | 100% | 08/01/2023 |
| Jek Irrv Tr II | 5% or greater indirect ownership interest | Organization | 33% | 08/01/2023 |
| Nmj Irrv Tr II | 5% or greater indirect ownership interest | Organization | 33% | 08/01/2023 |
| Siyo Holdings LLC | 5% or greater indirect ownership interest | Organization | 10% | 08/01/2023 |
| Grunbaum, Yoni | 5% or greater indirect ownership interest | Individual | 10% | 08/01/2023 |
| Kagan, Jeffrey | W-2 managing employee | Individual | 08/01/2023 | |
| Kagan, Jeffrey | Corporate officer | Individual | 08/01/2023 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 5 problems in this area, most recently on June 9, 2025: "Assist a resident in gaining access to vision and hearing services."
- When is the care plan meeting, and can family attend it?Inspectors cited 4 problems in this area, most recently on June 9, 2025: "Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted"
- How do residents and families raise a complaint or grievance, and how fast is it answered?Inspectors cited 3 problems in this area, most recently on June 9, 2025: "Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive."
- What changed in infection control since the last inspection, and who on staff is the infection preventionist?Inspectors cited 2 problems in this area, most recently on June 9, 2025: "Develop and implement policies and procedures for flu and pneumonia vaccinations."
Other nursing homes nearby
- Riderwood Village Silver Spring, 1.4 mi · 5 of 5 stars · 18 citations
- Autumn Lake Healthcare at Silver Spring Silver Spring, 2.4 mi · 3 of 5 stars · 38 citations
- Adelphi Nursing and Rehabilitation Center Adelphi, 2.5 mi · 2 of 5 stars · 89 citations
- Althea Woodland Nursing Home Silver Spring, 2.8 mi · 4 of 5 stars · 30 citations
- Complete Care at Springbrook Silver Spring, 3.1 mi · 3 of 5 stars · 45 citations
- Fairland Center Silver Spring, 3.2 mi · 2 of 5 stars · 60 citations
- Autumn Lake Healthcare at Arcola Silver Spring, 4 mi · 4 of 5 stars · 57 citations
- Harmony Suites Rehabilitation and Wellness Center Silver Spring, 4.4 mi · 2 of 5 stars · 62 citations
Maryland contacts for a concern about a nursing home
These are the official offices in Maryland. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Maryland Department of Health, Office of Health Care Quality, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Maryland Long-Term Care Ombudsman Program, Maryland Department of Aging, 800-243-3425. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Maryland Health Care Commission, Maryland Quality Reporting, Nursing Homes, where Maryland publishes its own records on licensed homes.
Common questions
- What is Sterling Care Hillhaven's Medicare star rating?
- CMS rates Sterling Care Hillhaven 5 out of 5 stars overall, with 5 for health inspections, 1 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Sterling Care Hillhaven get at its last inspection?
- 8 health deficiencies at the standard inspection on June 9, 2025. The Maryland average is 17.
- Has Sterling Care Hillhaven been fined?
- CMS lists no fines in the last three years.
- Does Sterling Care Hillhaven accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Sterling Care Hillhaven?
- CMS lists 7 owners and managers, and links the home to Sterling Care. Legal business name: HILLHAVEN SNF OPERATOR LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.