The Springs Nursing & Rehab Center
167 Spring Street, Hot Springs, VA 24445 · Bath County · (540) 839-2299
60 certified beds, about 55 residents a day · Non profit - Corporation · Medicare and Medicaid since 1990
CMS Care Compare ratings, data as of September 1, 2026 · CCN 495220 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on September 20, 2023, inspectors cited 5 health deficiencies (the Virginia average is 14.3, the national average 9.2).
None of its 16 health citations since March 2021 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
Nurses and nurse aides worked 3.91 hours per resident per day, against 3.76 across Virginia and 3.86 nationally. Registered nurses accounted for 0.78 of those hours.
47.4% of nursing staff left within the year CMS measured (Virginia average 48.1%).
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 16 health citations on file.
September 20, 2023Standard inspection · 5 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and facility document review, the facility staff failed to store food properly in the main kitchen; dried food and meat were not labeled. The Findings Include: On 9/18/23 at 11:45 AM, the initial kitchen tour was conducted with the dietary manager (other staff, OS #2). The dry storage room yielded opened bulk bags of sugar, powdered gravy, and flour without dates indicating when the item was opened or when the item was to be used by. When asked about the opened containers, OS #2 said that the items should have been dated with an open date and an use by date. The reach-in refrigerator was then observed, a storage bag of approximately 15 leftover cooked pork links was also found without a label indicating when it was placed in the refrigerator (opened) or the use by date. [...]
- E Develop and implement policies and procedures for flu and pneumonia vaccinations.
Inspectors wroteBased on clinical record review, staff interview, and facility document review, the facility staff failed to accurately assess and document pnemococcal vaccine status for one of five resident records reviewed: Resident # 17.
- D Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Inspectors wroteBased on employee file review and staff interview, the facility staff failed to follow the abuse policy for two of 25 employee files reviewed. Two employee files did not have a background investigation check obtained.
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on observation, staff interview, and clinical record review, the facility staff failed to develop a comprehensive care plan for one of twenty residents (Resident #7).
- D Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspectors wroteBased on observation, staff interview, facility document review, and clinical record review, the facility staff failed to assess and/or initiate treatment for skin impairments for two of twenty residents (Resident #7 and #9) and failed to follow standards of care for medication administration during a medication pass observation on one of two units (100 hall).
August 10, 2022Standard inspection · 6 citations
- E Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and review of facility documents, the facility failed to ensure food was stored in a manner to ensure food safety, and kitchen staff failed follow proper handwashing procedures.
- D Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Inspectors wroteBased on complaint investigation, clinical record review, staff interview, and family interview, the facility staff failed for one of 18 residents in the survey sample, Resident # 58, to offer compassionate care visits. The family of Resident # 58 was not offered compassionate care visits while visitation in the facility was restricted.
- D Ensure each resident receives an accurate assessment.
Inspectors wroteBased on staff interview and clinical record review, the facility failed to ensure an accurate MDS (minimum data set) assessment for one of 18 resident's in the survey sample. Resident #59's discharge MDS assessment was coded as being discharged to the hospital instead of home. The Findings Include: Diagnoses for Resident #59 included: Compression fracture, dementia, adult failure to thrive, and dehydration. The most current MDS (minimum data set) was an admission assessment with an ARD (assessment reference date) of 3/17/22. Resident #59's cognitive score was a 11 indicating moderately cognitively intact. During a closed record review, Resident #59 was added to the sample as a hospital discharge review. On 8/10/22 Resident #59's clinical record was reviewed. Section A2100 of Resident #59's discharge MDS (dated 5/26/22) documented Resident #59 had been discharged to Acute Hospital. [...]
- D Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Inspectors wroteBased on staff interview, clinical record review and facility document review, the facility staff failed to ensure one of 18 residents (Resident #32) had a targeted resident review coordinated with the appropriate state designated authority according to the Level II PASARR (pre-admission screening and resident review).
- D Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Inspectors wroteBased on staff interview and clinical record review, the facility failed to develop care plans for two of 18 resident's in the survey sample. Resident #7 did not have a care plan for antidepressant medication and mood. Resident #27 did not have a complete care plan for tube feeding care and management. The Findings Include: 1. Diagnoses for Resident #7 included: Respiratory failure, chronic obstructive pulmonary disease, anxiety, and depression. The most current MDS (minimum data set) was a quarterly assessment with an ARD (assessment reference date) of 6/5/22. Resident #7's cognitive score was a 15 indicating cognitively intact. Section D0200 (B) documented Resident #7 had felt down, depressed, or hopeless 7 to 11 days of the 14 day look back period. [...]
- D Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Inspectors wroteBased on observation, staff interview, clinical record review and facility document review, the facility staff failed to ensure specific physician's orders and interventions were in place for the the care, treatment and management of a gastrostomy tube for one of 18 residents in the survey sample, Resident #27.
March 23, 2021Standard inspection · 5 citations
- D Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Inspectors wroteBased on staff interview, family interview, clinical record review, facility document review and in the course of a complaint investigation, the facility staff failed to ensure one of 14 residents (Resident #2) was free from neglect. Facility staff failed to get an order for a urinalysis for Resident #2 after a request by the family. Resident #2, who had a history of urinary tract infections, subsequently was admitted to the hospital and treated for a urinary tract infection a week later.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on resident interview, clinical record review, facility document review and staff interview, the facility staff failed for one of 14 residents to conduct a complete and thorough investigation for an injury sustained during an altercation between a resident and a staff member. Resident #7 sustained a large bruise covering the left eye. The Findings Include: Resident #7 was admitted to the facility on [DATE]. Diagnoses for Resident #7 included: Dementia with behaviors, mild cognitive impairment, impulse disorder, and chronic obstructive pulmonary disease. The most current MDS (minimum data set) was an annual assessment with an ARD (assessment reference date) of 3/12/21. Resident #7 was assessed with a cognitive score of 14 indicating cognitively intact. On 03/21/21 at 11:24 AM, Resident #7 was interviewed. [...]
- D Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Inspectors wroteBased on staff interview and clinical record review, the facility staff failed to ensure documentation regarding transfer was in the clinical record for one of 14 residents, Resident #45. Resident #45 was transferred to another skilled nursing facility; there was no documentation in the clinical record regarding coordination of care and service needs of the resident prior to her discharge.
- D Ensure services provided by the nursing facility meet professional standards of quality.
Inspectors wroteBased on staff interview, facility document review and clinical record review, the facility staff failed to follow professional standards during a medication pass and pour observation, for one of 14 residents, Resident #22 License practical nurse (LPN #1) was going to give Resident #22 the wrong dose of Tylenol.
- D Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview and facility document review, the facility staff failed to ensure drugs and biologicals were stored properly in the facility's medication room. The facility failed to ensure an expired multi dose vial of influenza and a multi dose via of tuberculin were not available for administration; and failed to ensure a 30 ml bottle of Lorazepam concentrate belonging to a deceased resident, was not available for administration.
Fire safety inspections
13 fire safety citations on file: 2 on September 20, 2023, 7 on August 10, 2022, 4 on March 23, 2021.
Every fire safety citation13 citations
- D Have approved installation, maintenance and testing program for fire alarm systems.
- D Meet requirements for the use of electrical equipment.
- F Inspect, test, and maintain automatic sprinkler systems.
- F To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- E Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
- E Provide properly protected cooking facilities.
- E Have approved installation, maintenance and testing program for fire alarm systems.
- D Have properly installed hallway dispensers for alcohol-based hand rub.
- D Have properly installed electrical wiring and gas equipment.
- E To conduct inspection, testing and maintenance of fire doors by qualified individuals.
- D Have properly located and lighted "Exit" signs.
- D Install corridor and hallway doors that block smoke.
- D Have properly installed electrical wiring and gas equipment.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.91 | 3.76 | 3.86 |
| Registered nurses | 0.78 | 0.69 | 0.69 |
| All nursing staff on weekends | 3.49 | 3.29 | 3.42 |
| Nurse aides | 2.09 | ||
| Licensed practical nurses | 1.05 | ||
| Nursing staff turnover (share who left in a year) | 47.4% | 48.1% | 45.8% |
| Registered nurse turnover | 63.6% | 48.2% | 42.9% |
| Administrators who left | 0 |
CMS expects 3.25 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 4.09 on weekdays and 3.49 on weekends, 15% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 7.5% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.67 in April to June 2025 to 3.91 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.91 | 0.78 | 4.09 | 3.49 | 7.5% | 0 of 90 | 55 |
| Oct to Dec 2025 | 3.62 | 0.80 | 3.79 | 3.18 | 9.1% | 0 of 92 | 58 |
| Jul to Sep 2025 | 3.51 | 0.70 | 3.64 | 3.16 | 3.9% | 0 of 92 | 56 |
| Apr to Jun 2025 | 3.67 | 0.69 | 3.82 | 3.29 | 3.6% | 0 of 91 | 55 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Virginia, Jan to Mar 2026 | 3.58 | 0.56 | 3.76 | 3.12 | 5.7% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
Staff pay at this home
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review.
Official wage estimates for Virginia
| Job | Median | Middle half | Employed |
|---|---|---|---|
| Virginia, all employers | |||
| CNAs (nursing assistants) | $20.77 | $17.80 to $22.56 | 40,580 |
| LPNs and LVNs | $31.21 | $28.66 to $35.84 | 15,550 |
| Registered nurses | $45.00 | $38.51 to $49.53 | 77,490 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 7.2 | 14.8 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.9 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.8 | 3.6 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.3 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 11.9 | 15.6 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.0 | 4.7 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 19.0 | 14.2 | 15.4 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 0.8 | 1.5 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.7 | 1.5 | 1.8 |
Owners and operators
Legal business name: Legal Business Name Not Available.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Ownership data not available |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- When is the care plan meeting, and can family attend it?Inspectors cited 5 problems in this area, most recently on September 20, 2023: "Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured."
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 3 problems in this area, most recently on September 20, 2023: "Develop and implement policies and procedures to prevent abuse, neglect, and theft."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 2 problems in this area, most recently on September 20, 2023: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 2 problems in this area, most recently on September 20, 2023: "Provide appropriate treatment and care according to orders, resident’s preferences and goals."
Other nursing homes nearby
- The Woodlands Health and Rehab Center Clifton Forge, 10.9 mi · 5 of 5 stars · 12 citations
- Alleghany Health and Rehab Clifton Forge, 11.1 mi · 1 of 5 stars · 59 citations
- Brian Center of Alleghany Low Moor, 12.9 mi · 5 of 5 stars · 12 citations
- Pocahontas Center Marlinton, 21.5 mi · 1 of 5 stars · 52 citations
- White Sulphur Springs Center White Sulphur Spring, 24.3 mi · 3 of 5 stars · 45 citations
Virginia contacts for a concern about a nursing home
These are the official offices in Virginia. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Virginia Department of Health, Office of Licensure and Certification, Division of Long-Term Care Services, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Virginia Office of the State Long-Term Care Ombudsman, 800-552-5019. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: VDH Nursing Home and ICF/IID Inspections and Surveys, where Virginia publishes its own records on licensed homes.
Common questions
- What is The Springs Nursing & Rehab Center's Medicare star rating?
- CMS rates The Springs Nursing & Rehab Center 5 out of 5 stars overall, with 4 for health inspections, 4 for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did The Springs Nursing & Rehab Center get at its last inspection?
- 5 health deficiencies at the standard inspection on September 20, 2023. The Virginia average is 14.3.
- Has The Springs Nursing & Rehab Center been fined?
- CMS lists no fines in the last three years.
- Does The Springs Nursing & Rehab Center accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns The Springs Nursing & Rehab Center?
- CMS lists 1 owner or manager. Legal business name: Legal Business Name Not Available.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.