Home / West Virginia / White Sulphur Spring
345 Pocahontas Trail, White Sulphur Spring, WV 24986 · Greenbrier County · (304) 536-4661
68 certified beds, about 65 residents a day · For profit - Corporation · Medicare and Medicaid since 1989
CMS Care Compare ratings, data as of September 1, 2026 · CCN 515100 · See it on Medicare.gov · Compare with other homes
At its most recent standard inspection, on September 10, 2025, inspectors cited 9 health deficiencies (the West Virginia average is 11.7, the national average 9.2).
Of 45 health citations since March 2023, 4 were rated as actual harm or immediate jeopardy to residents (4 immediate jeopardy).
CMS lists 4 fines totaling $59,233 in the last three years; the largest was $18,782, and the latest is dated September 10, 2025.
Nurses and nurse aides worked 3.10 hours per resident per day, against 3.67 across West Virginia and 3.86 nationally. Registered nurses accounted for 0.85 of those hours.
23.4% of nursing staff left within the year CMS measured (West Virginia average 44.1%).
CMS links it to Genesis Healthcare, an affiliated group of 184 nursing homes.
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 45 health citations on file.
Inspectors wroteBased on record review, resident representative interview, and staff interview, the facility failed to implement their grievance policy procedure to locate lost clothing and follow-up with resident/resident representative in a timely fashion. Resident identifier: #31. Facility census: 65.
Inspectors wroteBased on record review, staff interview and observations, the facility failed to ensure residents were served food in the correct consistency according to the facility's diet description for puree consistency solids. It was determined that this failed practice placed all (5) five residents currently on a puree diet in an immediate jeopardy situation. Providing a resident with the wrong consistency of food could result in choking, and/or aspiration pneumonia which can lead to serious harm and/or death. This failed practice was found to be true for five (5) of five (5) residents reviewed for diet consistency during the Long-Term Care Survey Process. Resident Identifiers: #12, #21, #33, #38, and #53. Facility Census: 65. Findings Include: a) Puree diets A record review on 09/08/25 at 11:00 AM, revealed a diet order for Resident #38 that read as follows:Regular/Liberalized-Dys Puree. [...]
Inspectors wroteBased on observation and staff interview, the facility failed to ensure it had a clean, comfortable, homelike environment. This deficient practice was a random opportunity for discovery. Resident identifiers: #18, #3, #32. Facility census: 65.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure it notified the Ombudsman of discharges/transfers. This was true for three (3) of seven (7) residents. Resident Identifiers: #72, #71,and #68. Facility Census: 65. a) Resident #72 09/10/2025 8:54 AM record review revealed Resident #72 was discharged to another skilled nursing facility on 08/02/24. The review of this discharge revealed no evidence that the Ombudsman was not notified of Resident #72's discharge. This was discussed with Employee #89. b) Resident #71 On 09/09/25 at 9:10 PM Resident #71 a review of the discharge record found no evidence that the Ombudsman had been notified of the discharge. c) Resident #68 A review of the discharge record on 09/04/25 at 11:21 AM found Resident #68 had been transferred to a local hospital and was discharged from the facility on 08/04/25. [...]
Inspectors wroteBased on observation, record review and staff interview, the facility failed follow the menus by not serving the correct serving sizes per the dietary guide sheet, not serving the residents large portions as ordered by the physician and serving items listed on the tray card not to serve. Resident Identifiers: #36, #61, #53, #4 and #21. Facility Census: 65.
Inspectors wroteBased on observations, staff interview and record review, the facility failed to ensure food was stored, prepared, distributed, and served in accordance with professional standards for food service safety. This failed practice had the potential to affect more than a limited number of residents. Facility Census: 65.
Inspectors wroteBased on observation, staff interview and record review the facility failed to maintain an infection prevention program to provide a safe, sanitary and comfortable environment to help prevent the transmission of infections. This failed practice was a random opportunity for discovery and had the potential to affect more than a limited number of residents. Resident identifier #43. Facility Census 65.a) Laundry On 09/09/25 at 2:45 PM a tour of the facility laundry was conducted with the Regulatory Compliance Advisor (RCO) and the Laundry Supervisor. A basket full of clean socks was found stored on the floor in the clean laundry. The Laundry Supervisor was asked if the clean socks were stored to prevent contamination, he responded No. In the soiled laundry, there were three (3) open bags of soiled laundry on the floor. [...]
Inspectors wroteBased on observation and staff interview, the facility failed to ensure a updated Pre-admission Screening and Resident Review (PASARR) was completed for a resident with a new diagnosis of Bipolar Disorder. Resident Identifier: #11. Facility Census: 65.
Inspectors wroteBased on observation, resident interview and staff interview, the facility failed to ensure a resident with limited Activities of Daily Living (ADL) ability was provided the necessary services to maintain grooming by assisting with facial hair removal. This was a random opportunity for discovery and had the potential to affect a limited number of residents. Resident identifier: #36. Facility Census: 65. a) Resident #36On 09/02/25 at 5:42 PM, the state surveyor observed facial hair on Resident # 36 during the initial survey interview process. The patient reported he did not want the facial hair and stated, I want it shaved. and They need to do it. Nursing Assistant #12 confirmed the resident's facial hair growth and stated she would get it shaved.09/09/25 at 8:45 AM, the resident was observed to still have facial hair. [...]
Inspectors wroteBased on observation, record review, and staff interview the facility failed to provide care and services in accordance with professional standards of practice by not putting in physician orders timely related to skin issues. This failed practice was found true for (1) one (3) residents reviewed for general skin issues during the Long-Term Care Survey Process. Resident identifier #8. Facility Census 65.
Inspectors wroteBased on record review, resident interview and staff interview, the facility failed to ensure its residents were not abused. The facility failed to provide services to residents that were necessary to avoid mental or emotional harm. In addition, the facility failed to protect residents when verbal and physical threats were made. This was true for 1 (one) of 1 (one) resident reviewed during the Long-Term Survey Process. Facility census: 64. Resident identifier #42, and #61. This created an immediate jeopardy situation.
Inspectors wrote]Based on medical record review, and staff interview, the facility failed to follow up on physician's recommendations for a biopsy of Resident #29 thyroid nodules upon readmission to the facility on [DATE]. This was true for one (1) of nineteen (19) residents care reviewed during the long-term care survey process. This created a situation of immediate jeopardy. Resident identifier: Resident #29. Census: 64.
Inspectors wroteBased on Record review and family and staff interview, the facility failed to ensure residents were provided with a safe environment to prevent elopement, resulting in Resident #120 leaving the facility and being found outside the facility, deceased . The facility ' s failure to ensure residents did not exit the facility unattended on [DATE] placed all at risk residents who could have exited the facility in an Immediate Jeopardy (IJ) situation. This will be cited at past noncompliance because the facility corrected the failure as of [DATE], prior to this survey. This was true for one (1) of six (6) residents reviewed for accidents and one (1) of three (3) reviewed for elopement during the survey process. Resident Identifier: 120. Facility census:
Inspectors wroteBased on record review and staff interview, the facility failed to employ qualified dietary staff, due to letting employees work in the dietary department before obtaining food handler permits. This had the potential to affect all residents residing in the facility. Facility census: 64.
Inspectors wroteBased on observation and staff interview, the facility failed to store and prepare food in a sanitary manner, due to having items that were out of date and not dated in the refrigerators, items exposed to the elements, having dirty equipment, and failing to monitor refrigerator temperatures of personal refrigerators in resident rooms. This has the potential to affect all residents receiving food from the kitchen and all residents with personal refrigerators in their rooms. Facility census: 64.
Inspectors wroteBased on observation and staff interview, the facility failed to dispose of refuse in a manner to prevent attracting vermin. This has the potential to affect all residents residing in the facility. Facility census: 64.
Inspectors wroteBased on record review and staff interview the facility failed to review and revise the care plan for Resident #61's psychotropic medication, dementia, and behaviors. In addition the facility failed to revise the care plan to reflect weights no longer be obtained for Resident #59 and the care plan to reflect the surrogate for Resident #29. This was true for 3 (three) of 19 residents reviewed for the Long Term Care Survey process. Facility census: 64. Resident identifiers: #61,#59 and #29.
Inspectors wroteBased on record review, staff interview and resident interview, the facility failed to provide medically related social services for Resident #61 or residents that suffered abuse from Resident #61. This was true for 1 (one) of 3 (three) residents reviewed during the Long-Term Survey Process. Facility census: 64. Resident identifiers: Resident #61 and Resident #42.
Inspectors wroteBased on record review and staff interview, the facility failed to accurately document medication administration times on the Medication Administration Record (MAR) and medication sign out and administration times on the narcotic count sheet for Resident #28 ' s Morphine Sulphate. This was a random opportunity for discovery. Facility census: 64.
Inspectors wroteBased on observation and staff interview, the facility failed to practice proper infection control to prevent the spread of communicable diseases during lunch service. This was a random opportunity for discovery. This has the potential to affect all residents residing in the facility. Facility census: 64.
Inspectors wroteBased on observation and staff interview the facility failed to provide a safe, comfortable, homelike environment for residents, staff and the public. Issues were found with dead flowers and items being stored over on top of the over bed light fixture. In addition the facility did not have record of fire drills being completed as required. These were random opportunities for discovery during the long term care survey and has the potential to affect all of the residents. Room identifiers: #304, #307. Census: 64.
Inspectors wroteBased on medical record review and staff interview, the facility failed to confer with the appointed resident representative regarding the physician recommendation for medical treatment (biopsy of thyroid nodules) and the recommendation of the Registered Dietitian for nutritional support. This was true for one (1) of four (4)residents whose rights were reviewed during the long-term care process. Resident identifier: #29. Census: 64.
Inspectors wroteBased on record review and staff interview, the facility failed to allow Resident #28 to participate in his care and make treatment decisions, by failing to inform him of his right to participate in hospice care. The facility also failed to notify the responsible party for Resident #61 of the potential side effects of a psychotropic medication before administration. This was true for two (2) of three (3) residents reviewed for the right to make informed decisions during the survey process. Resident identifiers: #28, #61. Facility census: 64.
Inspectors wroteBased on observation, staff interviews and record reviews, the facility failed to implement two (2) of 19 resident's care plans. Resident #7's care plan was not implemented in the area of nutritional assistance. Resident #7 was not monitored or assisted with her meal for over one (1) hour after her meal was delivered. Resident #61 had no nutritional care plan developed despite having experienced weight loss. Resident identifiers: #7, #61. Facility census: 64.
Inspectors wroteThe facility failed to address the needs of residents at risk or already experiencing impaired nutrition and hydration. The facility declined the Registered Dietician dietary recommendations without notifying the surrogate and failed to obtain weights. This was true for two (2) of four (4) residents reviewed for nutritional needs during the long term care survey process. Resident identifiers: Resident #29 and Resident #61. Census. 64. a) Resident #29- nutritional support During a medical record review on [DATE] at approximately 10:00 AM of Resident #29's medical record, it is identified that the resident has a Brief Interview for Mental Status (BIMS) of 06. It is further identified that the physician note completed on [DATE] stated that the patient was alert and oriented x 1 with no acute distress and that Resident #29 does not have capacity at this time. [...]
Inspectors wroteBased on record review, staff interview and observation, the facility failed to follow physician's order related to volume of feeding to be administered to Resident #52. This was true for 1 (one) of 1 (one) resident reviewed for the Long-Term Care Survey Process. Facility census: 64. Resident identifier: #52.
Inspectors wroteBased on facility record review and staff interview, the facility failed to complete the Nurse staffing information accurately. Some of the data required was not completed, the direct care staff and the total actual hours worked by the direct care staff was inaccurate. This was true for nine (9) of ten (10) Nurse Staffing forms reviewed during the long term care survey process. Census: 24.
Inspectors wroteBased on record review and staff interview, the facility failed to provide the necessary behavioral health care and psychiatric services to Resident #61. This was true for 1 (one) of 3 (three) residents reviewed for the Long Term Survey Process. Facility census: 64. Resident identifier: Resident #61.
Inspectors wroteBased on record review and staff interview, the facility failed to provide necessary appropriate person-centerd care and individualized treatment and services to meet Resident #61's behavioral and psychosocial needs. This was true for 1 (one) of 3 (three) residents reviewed for the Long Term Survey Process. Facility census: 64. Resident identifiers: Resident #61.
Inspectors wroteBased on record review and staff interview, the facility failed to provide an interdisciplinary approach to address Resident #61's needs and to provide the necessary services related to the diagnosis of dementia. This was true for 1 (one) of 3 (three) residents reviewed during the Long Term Care Survey Process. Facility census: 64. Resident identifier: Resident #61.
Inspectors wroteBased on record review and staff interview, the facility failed to monitor Resident #61 for side effects of psychotropic medication after administration of Zyprexa 10mg Intramuscularly (IM). This was true for 1(one) of 5 (five) residents reviewed for the Long Term Care Survey Process. Facility census: 64. Resident identifier: Resident #61.
Inspectors wroteBased on record review and staff interview the facility failed to administer a as needed (PRN) psychotropic for a specifically diagnosed condition for Resident #61. This was true for 1 (one) of 5 (five) residents reviewed for the Long-Term Care Survey Process. Facility census: 64. Resident identifier: #61.
Inspectors wroteThe facility failed to make good faith attempts to identify deficiencies of which they had or should have had knowledge of. The Quality Assurance and Performance Improvement (QAPI) program implemented to correct the [NAME] Virginia Portable Order for Scope of Treatment (POST) form completions was not being modified correctly. This has the potential to affect all the residents residing in the facility that completes a POST form. This was identified during the long term care survey process. Identifier: POST forms. Census: 64 a) Post forms During a POST form document review of on 07/12/24 at approximately 04:00 PM it was identified that a post form cannot be modified. It is stated on the form that if changes are needed you are to void the form and complete a new POST form. It is further noted that to void a POST form the following must be completed; [...]
Inspectors wroteBased on medical records, facility records and staff interview the facility Quality Assurance and Performance Improvement committee failed to develop corrective actions to effectively change systems level to prevent quality of care and or quality of life problems. The POST forms were not being accurately completed and or modified based on the physician's determination of capacity. All residents had the potential to be affected by this practice. This was discovered during the facilities long term care survey process. Census: 64. a) Post forms During a POST form document review of on 07/12/24 at approximately 4:00 PM it was identified that a post form cannot be modified. It is stated on the form that if changes are needed you are to void the form and complete a new POST form. It is further noted that to void a POST form the following must be completed; [...]
Inspectors wroteBased on resident interviews, staff interviews, and record review the facility failed to ensure sufficient qualified nursing staff are available at all times to provide nursing and related services to meet the residents' needs safely and in a manner that promotes each resident's rights, physical, mental and psychosocial well-being. This has the potential to affect more than a minimal number of residents at the facility. Census 65. Findings Included: a) Anonymous Resident Interviews On 03/06/23 at 12:19 PM, an anonymous resident complained about having to wait a long time last night to get cleaned up and being left in urine for hours. On 03/06/23 at 1:57 PM, another anonymous resident stated he/she has to sit in their poo for hours, especially if it is meal time. The staff make residents wait until trays are served and picked back up before they will change the residents. [...]
Inspectors wroteBased on observation, resident interview, resident council meeting and staff interview, the facility failed to serve food which was palatable and appetizing in appearance. The failed practice had the potential to affect all residents currently receiving nutrition from the facility's kitchen. Resident identifiers: Resident #17, Resident #21, Resident #40, Resident #56 and Resident #5. Facility Census: 65. Findings Included: a) Resident #17 During the initial tour on 03/06/23 at 11:54 AM, Resident # 17 stated the food sucks, I eat the food that my friend brings me. You can not eat the food that is prepared here it is terrible. b) Resident #21 During the initial tour on 03/06/23 at 11:38 AM, Resident # 21 stated the food is bad, I am not offered a substitute if I don't like my meal. I just don't eat it. I have lost weight, because I don't eat. [...]
Inspectors wroteBased on observation, staff interview, resident interview, resident council meeting and previous minutes from resident council, the facility failed to provide Residents with evening snacks. This had the potential to affect more than a limited numbers of residents living in the facility that could receive snacks from the kitchen. Facility Census: 65. Findings Included: a) Nourishment Rooms During the tour of the Nourishment Room on 400 hall with the Account Manager (AM) on 03/07/23 at 8:13 AM the following snacks were reveled: -three (3) bags of chips left over from last night snack pass -eight (8) half sandwiches -pitches of purple drink, red drink and tea During the tour of the Nourishment Room on 200 hall with the AM on 03/07/23 at 8:18 AM the following snacks were revealed: [...]
Inspectors wroteBased on observation, policy review and staff interview, the facility failed to ensure foods were stored and prepared in a safe, clean, and sanitary environment. The facility failed to ensure kitchen equipment, kitchen area and ice machine were clean and sanitary in a manner in accordance with professional standards for food service safety. The facility also failed to correctly document temperatures for the dish machine. This failed practice had the potential to affect more than a limited number of residents currently receiving nourishment from the facility's kitchen. Facility Census: 65 Findings Included: a) The improper sanitization of kitchen equipment A review of a facility policy titled Equipment with a revised date 09/17 stated (typed a written): Procedures 1. All equipment will be routinely cleaned and maintained in accordance with manufacture's directions and training materials. [...]
Inspectors wroteBased on observation, record review, and staff interview, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections. The facility failed to place residents with active Multidrug-resistant organisms (MDRO) in Transmission Based Precautions (TBP) and provide proper hand washing practices during catheter care. Resident identifiers: R#4, #35, #22, #56, #1, and #117. Facility census 65.
Inspectors wroteBased on observation and staff interview, the facility failed to maintain an effective pest control program so the facility is free of rodents. This was a random opportunity for discovery. This failed practice had the potential to affect more than a limited number of residents currently receiving nourishment from the facility's kitchen. Facility Census: 65. Findings Included: a) Kitchen Tour An initial tour of the kitchen with the Account Manager(AM) #77 beginning on 03/06/23 at 10:31 AM, revealed the following: - A sticky mouse trap with a piece of fudge cake was found in the dry storage area. - A sticky mouse trap with a piece of fudge cake was found beside an upright cooler. The AM stated, we have mice in the building, I just put the new sticky traps out this morning with fresh fudge cakes. - A shelf about the stove had small black rodent pellets. [...]
Inspectors wroteBased on record review, resident interview and staff interviews, the facility failed to accurately complete the Minimal Data Set (MDS) assessment for dialysis services for one (1) of one (1) resident reviewed for the care area of dialysis, and for one (1) of one (1) resident reviewed for the care area of discharge, during the long term care survey. Resident Identifiers: #5 and #62. Census 65. Findings Included: a) Resident #5 On 03/06/23 an electronic record review found the quarterly MDS, with an Assessment Reference Date (ARD) of 02/09/23, section O, letter J, Dialysis was marked No, indicating the resident did not receive dialysis. The electronic record contained a physician's order for dialysis dated March 2021. On 03/06/23 at 1:05 PM, the resident said he has been receiving dialysis for years, including February of 2023. [...]
Inspectors wroteBased on record review and staff interview, the facility failed to complete a new Pre admission Screening And Resident Review (PASARR) for a resident with a newly evident or possible serious mental disorder for one (1) of four (4) residents reviewed for the category of PASARR, during the long term care survey. Resident identifier #5. Census 65. Findings Included: a) Resident #5 On 03/07/23 the Director of Nursing (DON) was asked to provide the most recent PASARR for Resident #5. The DON presented a PASARR for resident #5, dated 09/10/10. The review of this PASARR, section III MI/MR (Mental Illness / Mental Retardation) Assessment, #30 Current Diagnosis, letter n. Other related conditions (Specify:), was answered, Adjustment Disorder. All other choices on this section were not checked. [...]
Inspectors wroteBased on record review and staff interview, the facility failed to provide pressure ulcer care and treatments consistent with the professional standards of care for one (1) of one (1) resident reviewed for the care area of pressure ulcers during the long term care survey process. Resident identifier: #1. Facility census: 65.
Inspectors wroteBased on observation and staff interview the facility failed to provide catheter care with current professional standards of practice. This was true for one (1) of one (1) resident reviewed for catheter care. Resident identifier: #4. Facility census 65.
Inspectors wroteBased on observation and staff interview, the facility failed to ensure a safe, functional, sanitary, and comfortable environment for residents, staff and the public. This has the potential to affect more than a limited number of residents residing at the facility. This was a random opportunity for discovery. Facility census: 65.
20 fire safety citations on file: 5 on September 10, 2025, 11 on July 11, 2024, 4 on March 8, 2023.
| Date | Penalty | Amount or length |
|---|---|---|
| September 10, 2025 | Fine | $18,782 |
| July 11, 2024 | Fine | $10,023 |
| July 11, 2024 | Fine | $13,627 |
| July 11, 2024 | Fine | $16,801 |
A payment denial means Medicare and Medicaid stopped paying for new admissions for that period.
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | West Virginia | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | 3.10 | 3.67 | 3.86 |
| Registered nurses | 0.85 | 0.73 | 0.69 |
| All nursing staff on weekends | 2.64 | 3.17 | 3.42 |
| Nurse aides | 1.59 | ||
| Licensed practical nurses | 0.66 | ||
| Nursing staff turnover (share who left in a year) | 23.4% | 44.1% | 45.8% |
| Registered nurse turnover | 0.0% | 42.3% | 42.9% |
| Administrators who left | 0 |
CMS expects 4.97 hours a day for residents as sick as this home's (its case-mix figure). The staffing star compares the two.
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 3.28 on weekdays and 2.64 on weekends, 20% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 0.0% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 3.17 in April to June 2025 to 3.10 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 3.10 | 0.85 | 3.28 | 2.64 | 0.0% | 0 of 90 | 65 |
| Oct to Dec 2025 | 3.20 | 0.73 | 3.37 | 2.78 | 0.0% | 0 of 92 | 64 |
| Jul to Sep 2025 | 3.22 | 0.70 | 3.45 | 2.64 | 0.0% | 1 of 92 | 64 |
| Apr to Jun 2025 | 3.17 | 0.76 | 3.44 | 2.50 | 0.0% | 0 of 91 | 63 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| West Virginia, Jan to Mar 2026 | 3.56 | 0.67 | 3.75 | 3.08 | 3.9% | 0.2% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Staff pay reports
No staff pay figure for this home has passed review yet. A figure appears only after at least 5 reports from at least 3 different people, sent over at least 60 days, have passed review. If you work here, your report helps start one.
| Job | Median | Middle half | Employed |
|---|---|---|---|
| West Virginia, all employers | |||
| CNAs (nursing assistants) | $17.66 | $17.05 to $18.47 | 9,390 |
| LPNs and LVNs | $26.61 | $23.71 to $29.47 | 6,050 |
| Registered nurses | $38.52 | $32.77 to $47.97 | 23,430 |
| United States, nursing care facilities | |||
| CNAs (nursing assistants) | $20.67 | $17.91 to $22.55 | 534,270 |
| LPNs and LVNs | $33.86 | $30.05 to $37.40 | 188,210 |
| Registered nurses | $41.11 | $37.85 to $47.68 | 142,270 |
Hourly wages; the middle half runs from the 25th to the 75th percentile. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. BLS has no separate estimate for medication aides. These are survey estimates for whole occupations, not figures for any one home.
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | West Virginia | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 6.2 | 14.7 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 0.0 | 0.4 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 0.0 | 1.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 8.7 | 4.4 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 0.0 | 1.1 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 6.0 | 15.9 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 3.1 | 4.2 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 13.6 | 13.4 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 12.7 | 22.4 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 15.0 | 11.3 | 12.0 |
| Number of hospitalizations per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.1 | 1.8 | 1.9 |
| Number of outpatient emergency department visits per 1000 long-stay resident days Long Stay residents, 20250101-20251231 | 1.2 | 1.8 | 1.8 |
For a stay to recover after a hospital visit, these are the results CMS publishes for White Sulphur Springs Center's Medicare short-stay residents. On returning residents home or to the community, CMS rates it no different from the national rate (48.0% of residents, after adjusting for how sick they were). How to read these, and what Medicare pays for.
48.0% this home
No different from the national rate
US median of homes 51.5% · West Virginia: 9 better, 28 worse
Rate of successful return to home or community from a SNF (risk-standardized discharge to community rate). Higher is better. October 2022 to September 2024. 68 eligible stays.
11.1% this home
No different from the national rate
US median of homes 10.7% · West Virginia: 0 better, 0 worse
Rate of potentially preventable hospital readmissions 30 days after discharge from a SNF (risk-standardized rate). Lower is better. October 2022 to September 2024. 67 eligible stays.
6.2% this home
No different from the national rate
US median of homes 7.1% · West Virginia: 0 better, 2 worse
Percentage of infections residents got during their SNF stay that resulted in hospitalization (risk-standardized rate). Lower is better. October 2023 to September 2024. 52 eligible stays.
52.2% this home
Median of homes: West Virginia50.0% · US 56.6%
Percentage of residents who are at or above an expected ability to care for themselves and move around at discharge. Higher is better. October 2024 to September 2025. 46 residents counted.
1.9% this home
Median of homes: West Virginia1.2% · US 0.0%
Percentage of SNF residents who experience one or more falls with major injury during their SNF stay. Lower is better. October 2024 to September 2025. 52 residents counted.
0.0% this home
Median of homes: West Virginia2.4% · US 1.7%
Percentage of residents with pressure ulcers or pressure injuries that are new or worsened (adjusted rate). Lower is better. October 2024 to September 2025. 52 residents counted.
Not reported
CMS note: The number of residents or resident stays is too small to report. Call the facility to discuss this quality measure.
Median of homes: West Virginia97.6% · US 98.7%
Percentage of residents where the SNF provided a current medication list to the resident, family, and/or caregiver at final discharge. Higher is better. October 2024 to September 2025. 9 residents counted.
Source: CMS Skilled Nursing Facility Quality Reporting Program - Provider Data, released 2026-09-30. Better, no different and worse are CMS's own comparisons with the national rate, after adjusting for how sick residents were. Medians of homes and the state counts are worked out by us from the same file.
Legal business name: ROUTE 92 OPERATIONS LLC. CMS links this home to Genesis Healthcare, a group of 184 nursing homes averaging 2.3 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Genesis Operations V LLC | 5% or greater direct ownership interest | Organization | 100% | 12/31/2011 |
| Fc-Gen Operations Investment LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Gen Operations I LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Gen Operations II LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Healthcare Inc | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Genesis Healthcare LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Genesis Holdings LLC | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Ghc Holdings LLC | 5% or greater indirect ownership interest | Organization | 04/01/2011 | |
| Sun Healthcare Group Inc | 5% or greater indirect ownership interest | Organization | 02/02/2015 | |
| Whitman, Arnold | 5% or greater indirect ownership interest | Individual | 02/02/2015 | |
| Berg, Michael | Corporate officer | Individual | 03/02/2015 | |
| Bridgeford, Laura | Corporate officer | Individual | 06/01/2024 | |
| Mendelson, Avi | Corporate officer | Individual | 06/01/2024 | |
| Larson, Anthony | Operational/managerial control | Individual | 03/26/2024 | |
| Larson, Anthony | Adp of the SNF | Individual | 03/26/2024 | |
| Zafar, Saad | Adp of the SNF | Individual | 06/01/2024 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Chosen from this home's own inspection record.
These are the official offices in West Virginia. NursingHomeClear cannot take or act on complaints.