Home / Wisconsin / Stevens Point
Timber Ridge Health and Rehabilitation
825 Whiting Ave, Stevens Point, WI 54481 · Portage County · (715) 346-1374
48 certified beds · For profit - Corporation · Medicare and Medicaid since 1997
CMS Care Compare ratings, data as of September 1, 2026 · CCN 525611 · See it on Medicare.gov · Compare with other homes
The record in brief
At its most recent standard inspection, on May 6, 2026, inspectors cited 6 health deficiencies (the Wisconsin average is 9.5, the national average 9.2).
None of its 20 health citations since December 2023 was rated as actual harm or immediate jeopardy.
CMS lists no fines against this home in the last three years.
33.3% of nursing staff left within the year CMS measured (Wisconsin average 46.9%).
CMS links it to The Ensign Group, an affiliated group of 344 nursing homes.
Health inspections
Federal rules call for a standard inspection at least every 15 months, plus a visit whenever a complaint is filed. Each mark below is one citation, colored by how serious inspectors rated it. How to read a citation.
Under each citation, the quoted text is the inspector's own summary from the federal statement of deficiencies (CMS form 2567), word for word apart from a privacy scrub; CMS removes residents' and staff names before it publishes the text. The full notes are on Medicare.gov.
Where its citations fall on CMS's grid
CMS rates every citation by how much harm it caused (rows) and how many residents it touched (columns). The count in each box is this home's, across all 20 health citations on file.
May 6, 2026Standard inspection, Complaint inspection · 6 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure food was stored and served in a safe and sanitary manner. This practice had the potential to affect 44 of 44 residents residing in the facility. Staff did not store food in a manner to ensure food safety, including proper labeling and dating practices. Staff did not accurately test parts per million (PPM) of the sanitizing solution or accurately complete testing logs. Kitchen equipment and food services areas were not in clean and condition. Staff did not follow safe food cooling protocols. Staff did not appropriately test and maintain dishwasher temperatures. In addition, staff engaged in an unsanitary dishwashing process. Staff did not wear hair restraints consistently throughout the kitchen. Staff did not complete appropriate hand hygiene.
- E Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure meals were served at a safe and appetizing temperature and prepared in a way to conserve nutritive value. This practice had the potential to affect more than 4 of the 44 residents residing in the facility. Staff did not follow a recipe when preparing pureed food in order to conserve/ensure the nutritive value of the food. Staff did not appropriately temp meals served to residents. Food was served outside the designated temperature range.
- E Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not establish and maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection. This practice had the potential to affect more than 4 of the 44 residents residing in the facility. R3 had open wounds on both feet and had an order for enhanced barrier precautions (EBP). R3's room entrance did not contain an EBP sign or other EBP protocol. R3's care plan did not indicate R3 was on EBP. R8 had open wounds on the buttocks. R8's room entrance did not contain an EBP sign or other EBP protocol. R8 did not have an order for EBP. R8's care plan did not indicate R8 was on EBP. R34 had a surgical wound and drain. R34's room entrance did not contain an EBP sign or other EBP protocol. R34 did not have an order for EBP. [...]
- D Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not provide appropriate care and services to prevent urinary tract infections (UTIs) for 1 resident (R) (R1) of 4 sampled residents. R1 had urinary catheter valve also known as a Flip-Flo (R) that was not reflected in R1's plan of care. R1's care plan did not reflect R1's current care needs and R1's orders were not up to date. In addition, staff did not measure R1's urinary output and did not empy or clean R1's catheter bag.
- D Provide safe and appropriate respiratory care for a resident when needed.
Inspectors wroteBased on observation, staff and resident interview, and record review, the facility did not provide the necessary respiratory care and services for 2 residents (R) (R16 and R34) of 2 sampled residents. R16 was on continuous oxygen. The nasal cannula and tubing for R16's room concentrator was not changed as ordered. R34 had sleep apnea and expressed the desire to use a continuous positive airway pressure (CPAP) machine. The facility did not obtain an order for the machine or assist R34 with using the machine.
- D Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not provide pharmaceutical services to ensure the accurate administration of medication for 1 resident (R) (R6) of 8 sampled residents. R6 had an order for acetaminophen. Staff attempted to administer the medication on 5/5/26 but R6 was unavailable. Staff returned the medication to a stock bottle of acetaminophen.
February 12, 2025Standard inspection, Complaint inspection · 8 citations
- F Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure food was stored and prepared in a sanitary manner. This practice had the potential to affect all 29 residents residing in the facility. The cooler and dry storage area contained multiple open and undated items. In addition, one item was stored uncovered and open to air. Staff did not consistently document cooked food temperatures. Staff did not follow safe food cooling protocols.
- E Ensure each resident’s drug regimen must be free from unnecessary drugs.
Inspectors wroteBased on staff interview and record review, the facility did not ensure high-risk medications were monitored for 4 residents (R) (R11, R18, R19, and R26) of 5 residents reviewed for unnecessary medications. Staff did not monitor R11 for side effects or adverse reactions of pain medication. Staff did not monitor R18 for side effects or adverse reactions of anticonvulsant, pain, and diuretic medication. Staff did not monitor R19 or R26 for side effects or adverse reactions of pain and diuretic medication.
- E Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not ensure medications for 10 residents (R) (R8, R17, R9, R14, R15, R26, R16, R279, R23, and R12) of 29 residents in 1 of 2 medication carts were labeled or dated appropriately. In addition, the facility did not ensure expired medical supplies were removed from storage in 1 of 2 medication storage rooms. The North medication cart contained inhalers, eye drops, and an insulin pen that were not labeled or dated when opened. The North medication storage room contained several expired medical supplies.
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview and record review, the facility did not notify the physician or court-appointed Guardian of a change in condition for 1 resident (R) (R8) of 1 sampled resident. R8 had a fall with a head injury on 1/14/25. R8's physician and court-appointed Guardian were not notified.
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview and record review, the facility did not report an allegation of abuse to the State Agency (SA) for 1 resident (R) (R2) of 1 sampled resident. On 12/13/24, R2 complained of arm pain during cares and indicated a staff was bruising R2. Staff discovered 2 round bruises on the back of R2's right arm and a reddened area on R2's right elbow. The facility did not report the potential allegation of abuse and injuries of unknown origin the SA in a timely manner.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview and record review, the facility did not ensure a potential allegation of abuse and injuries of unknown origin were thoroughly investigated for 1 resident (R) (R2) of 1 sampled resident. On 12/13/24, R2 complained of arm pain during cares and indicated a staff was bruising R2. Staff discovered 2 round bruises on the back of R2's right arm and a reddened area on R2's right elbow. The facility did not thoroughly investigate the potential allegation of abuse and injuries of unknown origin.
- D Assure that each resident’s assessment is updated at least once every 3 months.
Inspectors wroteBased on staff interview and record review, the facility did not ensure timely transmittal of Resident Assessment Information (RAI)/Minimum Data Set (MDS) information for 1 resident (R) (R279) of 15 sampled residents. The facility did not transmit an RAI/MDS assessment timely for R279. A Quarterly assessment due for R279 on 1/29/25 was not completed.
- D Provide and implement an infection prevention and control program.
Inspectors wroteBased on observation, staff interview, and record review, the facility did not maintain an infection prevention and control program designed to prevent the transmission of communicable disease and infection for 2 residents (R) (R19 and R10) of 5 residents observed during the provision of cares. Staff did not ensure enhanced barrier precautions (EBP) were followed for R10 and transmission-based precautions (TBP) were followed for R19. Staff did not ensure medical equipment was sanitized in between resident use for R10.
December 3, 2024Complaint inspection · 2 citations
- D Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Inspectors wroteBased on staff interview and record review, the facility did not ensure a physician and resident representative were notified timely of a change in condition for 1 resident (R) (R1) of 3 sampled residents. On 11/10/24, staff observed a suspected burn on R1's skin following use of a hot pack. Staff did not notify R1's Nurse Practitioner (NP) until 11/11/24 and did not notify R1's Power of Attorney for Healthcare (POAHC) until 11/14/24.
- D Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspectors wroteBased on staff and resident interview and record review, the facility did not ensure the resident environment remained as free of accident hazards as possible for 1 resident (R) (R1) of 3 sampled residents. R1 developed skin redness with blisters (similar to second degree burn) following the use of a hot pack approximately 15 minutes after Licensed Practical Nurse (LPN)-C applied a topical analgesic (pain reducing) cream.
November 5, 2024Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview and record review, the facility did not ensure an allegation of abuse was reported to the State Agency (SA) for 1 resident (R) (R4) of 4 sampled residents. On 9/20/24, R4 alleged Certified Nursing Assistant (CNA)-C was rough during cares and staff reported there were red marks on R4's arms. The facility did not report the allegation of abuse to the SA.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview and record review, the facility did not ensure an allegation of abuse was thoroughly investigated for 1 resident (R) (R4) of 4 sampled residents. On 9/20/24, R4 alleged Certified Nursing Assistant (CNA)-C was rough during cares and staff reported there were red marks on R4's arms. The facility did not thoroughly investigate the allegation of abuse.
December 18, 2023Complaint inspection · 2 citations
- D Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Inspectors wroteBased on staff interview and record review, the facility did not ensure an allegation of abuse was reported to the State Agency (SA) for 1 Resident (R) (R1) of 4 sampled residents. On 9/3/23, R1's family member alleged verbal/mental abuse by a staff member. The facility did not report the allegation of abuse to the SA.
- D Respond appropriately to all alleged violations.
Inspectors wroteBased on staff interview and record review, the facility did not ensure an allegation of abuse was thoroughly investigated for 1 Resident (R) (R1) of 4 sampled residents. On 9/3/23, R1's family member alleged verbal/mental abuse by a staff member. The facility did not thoroughly investigate the allegation of abuse.
December 6, 2023Standard inspection · 0 citations
Fire safety inspections
21 fire safety citations on file: 4 on May 6, 2026, 8 on February 12, 2025, 9 on December 6, 2023.
Every fire safety citation21 citations
- F Use approved construction type or materials.
- F Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Have simulated fire drills held at unexpected times.
- F Establish an Emergency Preparedness Program (EP).
- F Develop Emergency Preparedness policies and procedures.
- F Have properly located and lighted "Exit" signs.
- F Have approved installation, maintenance and testing program for fire alarm systems.
- F Inspect, test, and maintain automatic sprinkler systems.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- E Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Have proper medical gas storage and administration areas.
- F Develop a communication plan.
- F Implement emergency and standby power systems.
- F Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
- F Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
- F Provide a written emergency evacuation plan.
- E Meet requirements for the installation and maintenance of electrical systems.
- D Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
- D Inspect, test, and maintain automatic sprinkler systems.
- D Install properly constructed windows in hallway walls or doors.
Fines and payment denials
CMS lists no fines or payment denials against this home in the last three years. The national average is 0.9 fines per home.
Staffing
Hours of care per resident per day, from the payroll records every home sends CMS. Higher means more staff time with each resident.
| Measure | This home | Wisconsin | United States |
|---|---|---|---|
| All nursing staff (RN, LPN and aides) | not reported | 4.21 | 3.86 |
| Registered nurses | not reported | 0.99 | 0.69 |
| All nursing staff on weekends | not reported | 3.77 | 3.42 |
| Nurse aides | not reported | ||
| Licensed practical nurses | not reported | ||
| Nursing staff turnover (share who left in a year) | 33.3% | 46.9% | 45.8% |
| Registered nurse turnover | 11.1% | 39.7% | 42.9% |
| Administrators who left | 0 |
CMS note on this home's staffing data: The accuracy of the staffing data for this measure could not be validated by CMS.
Staffing by quarter, from daily payroll records
Every nursing home sends CMS its staff hours for each day (the Payroll Based Journal). Here they are added up by quarter. The latest quarter is the one behind the figures above. In January to March 2026, nursing staff hours per resident were 5.19 on weekdays and 4.38 on weekends, 16% lower on weekends (nationally, weekends ran 15% lower). Contract or agency staff worked 1.3% of nursing hours, against 5.3% nationally. Total nursing hours per resident went from 5.17 in April to June 2025 to 4.96 in January to March 2026.
| Quarter | All nursing staff | Registered nurses | Weekdays | Weekends | Contract staff share | Days with no RN hours | Residents a day |
|---|---|---|---|---|---|---|---|
| Jan to Mar 2026 | 4.96 | 1.08 | 5.19 | 4.38 | 1.3% | 0 of 90 | 37 |
| Oct to Dec 2025 | 4.53 | 1.09 | 4.65 | 4.20 | 0.0% | 0 of 92 | 35 |
| Jul to Sep 2025 | 4.85 | 1.14 | 5.00 | 4.48 | 0.0% | 0 of 92 | 33 |
| Apr to Jun 2025 | 5.17 | 1.36 | 5.31 | 4.80 | 0.0% | 0 of 91 | 32 |
| United States, Jan to Mar 2026 | 3.75 | 0.62 | 3.92 | 3.33 | 5.3% | 0.5% of days | |
| Wisconsin, Jan to Mar 2026 | 4.19 | 0.95 | 4.36 | 3.74 | 8.8% | 0.3% of days |
Hours per resident per day: staff hours in the quarter divided by resident days (the daily census CMS derives from resident assessments). Registered nurses include the director of nursing and RNs with administrative duties; aides include nurse aides in training and medication aides, as in CMS's own staffing measure. How these are calculated.
Quality measures
The measures CMS uses for the quality star. Lower is better for every one of them.
| Measure | This home | Wisconsin | US |
|---|---|---|---|
| Percentage of long-stay residents whose need for help with daily activities has increased Long Stay residents, 2025Q2-2026Q1 | 8.6 | 16.1 | 13.9 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay residents, 2025Q2-2026Q1 | 4.3 | 2.1 | 0.8 |
| Percentage of long-stay residents with a urinary tract infection Long Stay residents, 2025Q2-2026Q1 | 1.0 | 2.6 | 1.6 |
| Percentage of long-stay residents experiencing one or more falls with major injury Long Stay residents, 2025Q2-2026Q1 | 2.0 | 3.3 | 3.2 |
| Percentage of short-stay residents who newly received an antipsychotic medication Short Stay residents, 2025Q2-2026Q1 | 1.7 | 1.2 | 1.6 |
| Percentage of long-stay residents whose ability to walk independently worsened Long Stay residents, 2025Q2-2026Q1 | 15.7 | 18.4 | 14.1 |
| Percentage of long-stay residents with pressure ulcers Long Stay residents, 2025Q2-2026Q1 | 2.4 | 5.0 | 4.6 |
| Percentage of long-stay residents who received an antipsychotic medication Long Stay residents, 2025Q2-2026Q1 | 4.8 | 15.8 | 15.4 |
| Percentage of short-stay residents who were rehospitalized after a nursing home admission Short Stay residents, 20250101-20251231 | 13.3 | 23.1 | 23.8 |
| Percentage of short-stay residents who had an outpatient emergency department visit Short Stay residents, 20250101-20251231 | 12.1 | 15.5 | 12.0 |
Owners and operators
Legal business name: GALENA HEALTHCARE LLC. CMS links this home to The Ensign Group, a group of 344 nursing homes averaging 3.2 stars overall.
| Name | Role | Type | Share | Since |
|---|---|---|---|---|
| Gateway Healthcare LLC | Direct ownership interest | Organization | 08/27/2025 | |
| The Ensign Group Inc | Indirect ownership interest | Organization | 08/27/2025 | |
| Burnam, Soon | Managing control - governing body | Individual | 08/27/2025 | |
| Hahn, Terri | Managing control - governing body | Individual | 02/01/2026 | |
| Jorgensen, David | Managing control - governing body | Individual | 08/27/2025 | |
| Riggs, Nicolas | Managing control - governing body | Individual | 02/01/2026 | |
| Jorgensen, David | Corporate director | Individual | 08/27/2025 | |
| Burnam, Soon | Corporate officer | Individual | 08/27/2025 | |
| Burnam, Soon | Operational/managerial control | Individual | 08/27/2025 | |
| Hahn, Terri | Operational/managerial control | Individual | 02/01/2026 | |
| Riggs, Nicolas | Operational/managerial control | Individual | 02/01/2026 | |
| Keetch, Chad | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/14/2026 | |
| Port, Barry | Individual is an owner, partner or trustee of any ADP of the SNF | Individual | 01/06/2026 | |
| Ensign Services Inc | Adp of the SNF | Organization | 08/27/2025 | |
| Standard Bearer Healthcare Op LP | Adp of the SNF | Organization | 02/01/2026 | |
| Timms Hill Health Holdings LLC | Adp of the SNF | Organization | 02/01/2026 | |
| Hahn, Terri | Adp of the SNF | Individual | 02/01/2026 | |
| Riggs, Nicolas | Adp of the SNF | Individual | 02/01/2026 |
As listed in the CMS ownership file, which names owners with a 5% or greater stake and the people and companies with operational or managerial control.
Questions to ask on a visit
Chosen from this home's own inspection record.
- How are allegations of abuse or neglect reported and investigated, and who tells the family?Inspectors cited 6 problems in this area, most recently on February 12, 2025: "Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities."
- Can we see a week of menus and the kitchen, and how are special diets handled?Inspectors cited 3 problems in this area, most recently on May 6, 2026: "Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards."
- How do you prevent falls and pressure injuries, and how are families told when one happens?Inspectors cited 3 problems in this area, most recently on May 6, 2026: "Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections."
- How are medications reviewed, and how often are antipsychotic or sedating drugs used?Inspectors cited 3 problems in this area, most recently on May 6, 2026: "Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist."
Other nursing homes nearby
- Stevens Point Health Services Stevens Point, 1 mi · 2 of 5 stars · 48 citations
- Edenbrook of Wisconsin Rapids Wisconsin Rapids, 13.2 mi · 4 of 5 stars · 7 citations
- Wisconsin Rapids Health Services Wisconsin Rapids, 14.8 mi · 1 of 5 stars · 36 citations
- Edgewater Haven Nursing Home Port Edwards, 17.6 mi · 5 of 5 stars · 9 citations
- Wi Veterans Home Moses Hall King, 24.6 mi · 5 of 5 stars · 16 citations
- Wi Veterans Hm Ainsworth Hall King, 24.6 mi · 5 of 5 stars · 14 citations
Wisconsin contacts for a concern about a nursing home
These are the official offices in Wisconsin. NursingHomeClear cannot take or act on complaints.
- Inspections and complaints: Wisconsin Department of Health Services, Division of Quality Assurance, Nursing Homes, the state agency that inspects nursing homes for CMS and takes complaints about care.
- Resident advocate: Wisconsin Board on Aging and Long Term Care, Ombudsman Program, 1-800-815-0015. The long-term care ombudsman is a free, confidential advocate for residents and families, set up under the federal Older Americans Act.
- State inspection reports: Wisconsin DHS Provider Search (Survey History), where Wisconsin publishes its own records on licensed homes.
Common questions
- What is Timber Ridge Health and Rehabilitation's Medicare star rating?
- CMS rates Timber Ridge Health and Rehabilitation 4 out of 5 stars overall, with 3 for health inspections, no for staffing and 5 for quality measures (CMS data as of September 1, 2026).
- How many deficiencies did Timber Ridge Health and Rehabilitation get at its last inspection?
- 6 health deficiencies at the standard inspection on May 6, 2026. The Wisconsin average is 9.5.
- Has Timber Ridge Health and Rehabilitation been fined?
- CMS lists no fines in the last three years.
- Does Timber Ridge Health and Rehabilitation accept Medicaid?
- It is certified to take Medicaid (CMS lists it as "Medicare and Medicaid"). Certification does not mean a Medicaid bed is open: ask the admissions office.
- Who owns Timber Ridge Health and Rehabilitation?
- CMS lists 18 owners and managers, and links the home to The Ensign Group. Legal business name: GALENA HEALTHCARE LLC.
Sources
- Ratings, staffing and fines: CMS Provider Information, released September 30, 2026, data as of September 1, 2026.
- Citations: CMS Health Deficiencies and Fire Safety Deficiencies.
- Owners: CMS Ownership. Penalties: CMS Penalties.
- Staffing by quarter: CMS Payroll Based Journal Daily Nurse Staffing, April 2025 to March 2026, summed by NursingHomeClear.
- Inspector summaries: CMS Full Statement of Deficiencies (CMS-2567 text), data as of September 1, 2026. Each quote is the part of the statement before the detailed findings.
- Inspection reports with the inspectors' full notes are on this home's Medicare.gov page.
- Something wrong on this page? Ask for a correction. We fix errors in our copy of the data; findings themselves can only be changed by CMS and the state.
- NursingHomeClear is independent and not affiliated with CMS, Medicare or any state agency. This page reports federal records; it does not rate, recommend or endorse any home, and it is not medical or legal advice.